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TruBridge EHR Commentary
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Tyson Blauer
Insights Director
KLAS Insights Director - Tyson Blauer
 
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Small-Hospital EHR (1–200 Beds) 2024: Buyer’s Remorse among Recent Decision-Makers
Small-Hospital EHR (1–200 Beds) 2024:
Buyer’s Remorse among Recent Decision-Makers
October 2024
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Commentary Summary

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User Commentary

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CEO/President

Loyalty, Relationship

TruBridge is trying hard to partner with us and keep us as a customer. I have had to get past the...

Jan 2026
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Manager

Loyalty, Product

The CPSI EHR is archaic at best. It kind of appears like an old green-screen Mac from the 80s. It is...

Dec 2025
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Manager

Operations

Other than just hospital-based training with our staff here teaching people how to use the system, I...

Dec 2025
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Director

Culture, Value

There is not a lot of integration between TruBridge EHR and third-party products. If we want to do...

Nov 2025
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Director

Value

We go live, and then TruBridge doesn’t really do anything else after that for optimization unless we...

Nov 2025
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Director

Relationship, Operations

There is not a lot of engagement with TruBridge to maximize our use of the EHR. There isn't really a...

Nov 2025
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Director

Product, Value

TruBridge EHR is pretty big in critical access hospitals because it is really affordable. Also, the...

Nov 2025
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Director

Product

Some of the product stuff that TruBridge says works doesn't actually work or is difficult to make...

Oct 2025
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Director

Relationship

TruBridge’s support team is great. If there is an issue, they are on it. They are quick. The...

Oct 2025
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Director

Operations

Things never go how TruBridge says they will. There are always issues, especially when it comes to...

Oct 2025
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Director

Value

TruBridge does not avoid charging for every little thing, and they have been that way since day one....

Oct 2025
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Manager

Loyalty

We are looking to change our EHR because we are dissatisfied with TruBridge EHR. It is not...

Oct 2025
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Manager

Product

TruBridge EHR is not user-friendly. It is definitely difficult, and our employees struggle even...

Oct 2025
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Manager

Relationship

Sometimes we get support from TruBridge, and sometimes we don't. We have to get the right person,...

Oct 2025
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(0)
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CNO

Operations, Product

TruBridge did some updates to the notes function in TruBridge EHR, and the solution is now more...

Sep 2025
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(0)
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CNO

Product, Value

TruBridge EHR is quite an investment. We are at least operational with it. It is very archaic. The...

Sep 2025
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Director

Loyalty, Product

Right now, one of our biggest wish-list items is surgery scheduling. The platform we are currently...

Aug 2025
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Director

Relationship, Value

TruBridge does a very good job of trying to get the information on new technology out there, and we...

Aug 2025
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Director

Relationship, Product

As far as integrating third-party applications, TruBridge is par for the course. They are easy...

Jul 2025
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Director

Relationship, Product

During the last year, we have felt out of touch with TruBridge in terms of EHR development and...

Jul 2025
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(0)
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Director

Product

Regarding integration, TruBridge EHR works with some things, but it doesn't work with others. It is...

Jul 2025
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Director

Relationship

TruBridge is easy to get ahold of, and they get back to us fairly quickly.

Jul 2025
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Director

Relationship, Product

There are a lot of things we wanted to do with TruBridge EHR that we have asked for, and they have...

Jul 2025
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Director

Operations

I don't know that there is any training from TruBridge. Everything is passed from employee to...

Jul 2025
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Director

Loyalty, Operations, Product

I would not buy TruBridge EHR again. I like TruBridge EHR okay because I have been here long enough...

Jul 2025
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Nurse

Value

The EHR is stuck in the Stone Age. Functionality that is automatic in all other EHRs is always a...

Jun 2025
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Nurse

Culture, Product

TruBridge claims that many third-party products integrate well, but once we purchase the software,...

Jun 2025
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Manager

Culture, Relationship

TruBridge does not keep promises. TruBridge said we would have remote access and stuff like that,...

Jun 2025
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(0)
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Manager

Operations

The implementation of TruBridge EHR wasn't much of a problem. It was not a pain to make that...

Jun 2025
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Manager

Value

TruBridge EHR is an entry-level EHR, but we get what we pay for, and it is not bad. Now that I know...

Jun 2025
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Manager

Product

TruBridge EHR is hard to integrate with third-party applications. TruBridge didn't want to engage...

Jun 2025
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(0)
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Manager

Operations

TruBridge wasn't much help with supporting our updating and releasing process. TruBridge had too...

Jun 2025
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Manager

Product, Value

The strength of the TruBridge product is the cost, but in general, we have been told that a lot of...

Jun 2025
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Manager

Product

It is hard to work with TruBridge on third-party integrations generally due to the length of time it...

Jun 2025
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Manager

Operations

We should still be having recurring meetings regarding implementations and pain points, and we have...

Jun 2025
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Manager

Relationship

I can't think of any instances where TruBridge’s service has been proactive. The service is mediocre...

Jun 2025
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Director

Relationship

TruBridge stays very current, and if we request anything, they usually work pretty well with us....

Jun 2025
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Director

Product

Our nurses like TruBridge EHR. It is a super easy EHR for nurses, and the way it interfaces with our...

Jun 2025
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(0)
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CIO

Value

I would buy TruBridge EHR again. Cost effectiveness is one of the key drivers for an organization...

Mar 2025
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(0)
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CIO

Operations, Product

I would rate TruBridge's implementation services as being just above the middle of the road. The...

Mar 2025
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CIO

Relationship

With TruBridge's support, I can put in a situation and get an answer within a couple of hours. That...

Mar 2025
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Director

Value

TruBridge does flow well for the things we use it for. I can get what I need out of TruBridge EHR....

Mar 2025
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Director

Product

In my department, I don't really have too many problems with TruBridge EHR. I do have some problems...

Mar 2025
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(0)
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Director

Product

I know TruBridge does some upgrades. I just haven't seen any in radiology or pharmacy. There is room...

Mar 2025
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Director

Loyalty, Product

We started out with a few separate facilities using TruBridge EHR, and TruBridge said we could...

Mar 2025
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Director

Relationship, Operations

I get training from other vendors, but I don't get any of that with TruBridge. Additionally,...

Mar 2025
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(0)
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Director

Relationship, Product

TruBridge has pretty good support. However, I just think TruBridge EHR has problems. If I need a...

Mar 2025
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Director

Loyalty

TruBridge EHR is not part of our long-term plans. TruBridge EHR just doesn't do everything we need...

Mar 2025
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(0)
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CFO

Value

We wish that TruBridge’s interface fees weren’t so high. That is the downside of interfaces. The...

Mar 2025
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CFO

Product

The TruBridge EHR product we purchased years ago has become better each year with several platforms,...

Mar 2025
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(0)
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CFO

Operations, Product

We use TruBridge EHR and get the work done. We have a few clinical workarounds, but we know how to...

Mar 2025
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(0)
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CFO

Relationship, Operations

TruBridge has great customer service. They are extremely nice and responsive to our needs. If we...

Mar 2025
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(0)
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CFO

Relationship, Product

There is no perfect EHR; TruBridge tries super hard to hit all the notes, but they also know what...

Mar 2025
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(0)
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Director

Product

I like the release of information module in TruBridge EHR, and I also like the transcription module....

Feb 2025
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(0)
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Director

Product

In TruBridge EHR, some of the reports don't all flow into the report dashboard. The reports are...

Feb 2025
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(0)
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CEO/President

Value

If I had to do it again, I would not buy TruBridge. TruBridge EHR is just not a good EHR. I would...

Feb 2025
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(0)
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CEO/President

Loyalty, Operations

The jury is still out on TruBridge because we just did a reimplementation. Our original...

Feb 2025
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(0)
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CEO/President

Loyalty, Operations

Training has been really working well for TruBridge EHR. The team has been pretty satisfied. Now, I...

Feb 2025
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(0)
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Director

Relationship, Value

TruBridge seems to overcharge for new things when they are building an internet bridge between two...

Feb 2025
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(0)
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Director

Loyalty, Product

Having the ability to locate charts in EHRs is always an issue. That is a pain point for us....

Feb 2025
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(0)
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Director

Loyalty, Product

TruBridge EHR is basically just a data depository. TruBridge seems like they are putting a lot of...

Feb 2025
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(0)
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Analyst/Coordinator

Loyalty, Relationship

I'm hopeful that the writing on the wall looks horrible for TruBridge because they have made too...

Feb 2025
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(0)
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Analyst/Coordinator

Operations, Product

There are a handful of staff members who tell us that TruBridge EHR is easier than some systems, but...

Feb 2025
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(0)
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Analyst/Coordinator

Loyalty, Relationship, Product

TruBridge talks about developing products, and sometimes we see those developments, but sometimes we...

Feb 2025
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(0)
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Analyst/Coordinator

Relationship, Value

TruBridge's support is pretty decent. But the monthly support charge from TruBridge is ridiculous...

Feb 2025
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(0)
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Analyst/Coordinator

Product, Value

There are a couple of things that are good about TruBridge EHR. For the most part, if we get all of...

Feb 2025
||
(0)
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Analyst/Coordinator

Culture

TruBridge promised us that a certain piece of TruBridge EHR was going to be integrated into our...

Feb 2025
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