TruBridge Outsourced Coding Commentary
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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User Commentary

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Manager

Relationship, Services

The only issue is the ability to get an inpatient facility coder when needed, but that is not just...

Feb 2024
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Manager

Loyalty

I think if we left TruBridge, we would not come back. We started with HRG, and we are in the section...

Feb 2024
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Manager

Value

As far as coding goes, TruBridge is fair with what they charge for. They don't increase the costs.

Feb 2024
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Manager

Relationship

We usually have almost daily interactions with the manager over our group at TruBridge. And we...

Feb 2024
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Manager

Operations

Some of TruBridge’s auditors have done some questionable audits that we have had to reply to. I...

Feb 2024
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Manager

Relationship

The coders at TruBridge code and communicate well. Usually, if we have questions for them on the...

Feb 2024
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Manager

Services, Value

If someone were looking for coders, I would probably recommend TruBridge, but it would just depend...

Feb 2024
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Manager

Relationship

With TruBridge, I have no issues right now. I'm still getting more into learning their audits. We...

Jan 2024
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Manager

Relationship

I have had difficulty getting TruBridge’s management to answer my emails. I should be able to call...

Jan 2024
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Director

Relationship

We used to do frequent calls with TruBridge. They are willing to call frequently and are available...

Jan 2024
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Director

Relationship

For the needs of a facility like ours, TruBridge is very hands on. We have direct contact with...

Jan 2024
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Manager

Relationship, Relationship

TruBridge codes things super fast, and if they have any questions or find a mistake, they always...

Dec 2023
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Director

Loyalty, Services

TruBridge provides me with what I have to have, but they never go over and above. I don't think I...

Dec 2023
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Director

Relationship, Relationship

We call TruBridge in situations where we have a problem, but we do one problem at a time. I don't...

Dec 2023
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Director

Relationship, Relationship, Services

With TruBridge, there is an inpatient coder and a coder who does the executive review, and they are...

Dec 2023
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Director

Relationship, Relationship, Services, Services

Something TruBridge could enhance is quality improvement and feedback on what they are doing to...

Dec 2023
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Director

Relationship, Relationship, Operations

TruBridge was not sharing any of their strategies or what they were doing to improve our...

Dec 2023
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Director

Relationship, Relationship, Operations, Operations

TruBridge has a lot of experience with the unique types of services we provide. They have been able...

Dec 2023
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VP/Other Executive

Relationship, Relationship, Relationship

HRG was purchased by TruBridge. HRG had been purchased for quite a few months before the purchase...

Dec 2023
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VP/Other Executive

Relationship, Relationship

TrueBridge tried to circumvent us by not completing some forms correctly. TrueBridge tried to go...

Dec 2023
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VP/Other Executive

Services, Services

We have a contract with the firm based on collections, so they can’t make any additional charges for...

Dec 2023
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VP/Other Executive

Relationship, Relationship, Relationship

The firm was excellent when they were just HRG. TruBridge has probably put some guidelines and...

Dec 2023
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VP/Other Executive

Relationship, Relationship, Relationship

We don’t trust TruBridge. We had HRG for some time before the purchase, and they were excellent. We...

Dec 2023
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Manager

Value, Value

We have a flat fee with TruBridge; they don't charge me for every little thing.

Nov 2023
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Manager

Relationship, Relationship

TruBridge is good at doing whatever I need. I have been with them for a long time, and we work...

Nov 2023
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Manager

Relationship, Relationship, Services, Services

I have had one steady coder since I have been with TruBridge. I don't want to hold it against them,...

Nov 2023
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Analyst/Coordinator

Operations

TruBridge could do better at managing coder turnover by notifying us when we get a new coder because...

Nov 2023
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Analyst/Coordinator

Relationship, Relationship, Services, Services

The communication between TruBridge’s coders and manager has gotten way better now that we have a...

Nov 2023
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Analyst/Coordinator

Services, Services

TruBridge does well at getting our accounts coded. As long as we have everything there, their coders...

Nov 2023
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VP/Other Executive

Operations

A recommendation for TruBridge would be to stay out of the cash posting area. That whole project was...

Oct 2023
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VP/Other Executive

Value, Value

TruBridge works with me on charges once I have escalated something to a higher level. They charge me...

Oct 2023
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VP/Other Executive

Relationship, Relationship

The TruBridge leadership team is accommodating and willing to help. They make themselves available,...

Oct 2023
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Director

Services

I like that we can access our clinical and billing system and that we don’t have to do anything or...

Oct 2023
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Director

Value

We are able to keep up with our A/R without having to hire an FTE. The setup was pretty painless...

Oct 2023
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Director

Relationship, Services

The communication from TruBridge could improve. It would be great to have an online worklist or a...

Oct 2023
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Director

Relationship

TruBridge could do better with turnaround times and communication on problematic claims.

Oct 2023
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Director

Relationship

The firm generally does a good job of managing their turnover, though there have been some times...

Oct 2023
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Director

Relationship

The firm meets our coding expectations, but there is a lack of transparency. We have had some bumps...

Oct 2023
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Director

Relationship

One of the firm’s people disagreed with us on some things in the past. The firm handled the...

Oct 2023
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Director

Loyalty

We are a unique organization, so the firm could improve by strengthening their knowledge about the...

Oct 2023
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Director

Relationship

We have had some rough starts, but since the firm has made some personnel changes, their execution...

Oct 2023
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Director

Relationship, Services

The firm is knowledgeable about most medical coding things. When there is a question about a...

Oct 2023
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Manager

Relationship, Relationship, Relationship, Relationship

We have been impressed with TruBridge’s quality and productivity, and we have expanded our services...

Oct 2023
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Manager

Relationship, Relationship, Relationship, Relationship

TruBridge is easy to work with and easy to speak with. TruBridge provides us with statistics every...

Oct 2023
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Manager

Relationship

TruBridge is very thorough and timely, and we don’t have to check up on them at all. We do not have...

Sep 2023
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Manager

Relationship, Relationship

The firm does great work, and they are very thorough. They have a good team. Their coding department...

Aug 2023
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Manager

Relationship, Relationship, Relationship

I have worked with four to five coding firms. TruBridge is the most attentive and responsive. Their...

Aug 2023
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Manager

Relationship, Relationship, Relationship

We have weekly meetings to address questions or concerns. TruBridge provides excellent customer...

Aug 2023
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Director

Relationship, Relationship, Relationship

TruBridge told us they strive for a specific turnaround time, and for a while, we were way behind....

Jul 2023
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Director

Relationship, Relationship, Relationship

Once I let TruBridge know what to do, they do what I tell them or what I suggest. The people that...

Jul 2023
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Director

Value, Value, Value

In using TruBridge's services, our organization has been getting bills out quicker.

Jun 2023
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Manager

Relationship, Relationship, Relationship, Services

The only issue we have with TruBridge is the time difference. When we have questions, we often miss...

Jun 2023
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Manager

Relationship, Relationship, Relationship, Operations

TruBridge’s communication is very good. We get multiple emails during the day with questions. They...

Jun 2023
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Manager

Loyalty, Relationship, Relationship, Relationship, Value

I am confident in recommending TruBridge because the team is very professional, knowledgeable, and...

Jun 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

For outsourced coding, TruBridge has worked well for us for the most part. We have run into some...

May 2023
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Director

Relationship, Relationship, Relationship, Operations, Operations, Operations

As far as execution goes, TruBridge’s process works well. We find some things here and there that...

May 2023
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Director

Relationship, Relationship, Relationship

TruBridge reaches out in a timely manner. Although it may take some time to get answers back, the...

May 2023
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Director

Loyalty, Relationship, Relationship

We were short staffed and had lost a couple of staff members. Retaining people is difficult because...

May 2023
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Manager

Operations

Our agreement with TruBridge is what the coders go off of in terms of what they are going to do....

Apr 2023
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Manager

Services, Services, Services, Services, Services, Services, Services

There were periods when we were behind on coding. I have not seen that as much now that we work with...

Apr 2023
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Manager

Relationship, Relationship, Relationship, Relationship, Relationship, Relationship, Relationship, Operations, Operations, Operations, Operations, Operations, Operations, Operations

The engagement has been good so far. The firm has great auditors, and before they brought on the...

Apr 2023
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Manager

Operations, Operations, Operations, Operations, Operations, Operations, Operations

The firm went through a process of bringing on offshore coders, and that transition was painful...

Apr 2023
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Manager

Relationship, Relationship, Relationship, Relationship, Relationship, Relationship, Relationship

Sometimes things get forgotten. For example, there was an issue, and when we tried to get that issue...

Apr 2023
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Manager

Relationship, Relationship, Relationship, Relationship, Relationship, Relationship, Relationship, Services, Services, Services, Services, Services, Services, Services

When we get queries, that is hard because some of our doctors are only here for a short period. We...

Apr 2023
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Manager

Value, Value, Value, Value, Value, Value, Value

Because of our contract with TruBridge, we haven’t had problems with having to pay extra.

Apr 2023
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