TruBridge Outsourced Coding Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Services, Value
TruBridge has exceeded our expectations in their coding. It is very detailed. I work with a very...
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Operations, Services
Getting offshore resources up and running is a challenge. Once they are going, they are good. When...
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Relationship
TruBridge's leadership is very involved and responsive. I know that they take action when concerns...
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Relationship, Services, Value
I wouldn't say TruBridge exceeds our expectations. I would say they meet our expectations. They...
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Relationship, Operations
When we brought TruBridge on, they struggled a bit to learn our system. Our communication with...
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Relationship, Value
We had a TruBridge manager who we struggled with a bit, but that was resolved. We also had some...
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Relationship
The only issue we see with the TruBridge offshore coders is the time difference between our coders...
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Relationship
We brought in a new individual, and there was quite a bit of tension between them and the TruBridge...
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Loyalty, Services
The major reason we decided to move away from TruBridge was because we were having issues with the...
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Relationship, Operations
Some coders did very well. The main issue was that the people who oversaw things needed to be more...
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Operations
TruBridge has a setup where each coder has multiple accounts at multiple facilities, so they might...
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Relationship
What I like most about TruBridge is the ease of communication. We work with another firm, and I...
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Relationship
TruBridge is very meticulous, as they should be. They catch errors I don't and send those back to us...
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Relationship, Operations
When we need TruBridge for different specialty areas for coding, the firm is really good about...
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Relationship
What I like about TruBridge is that whenever we need to change our FTE status, they are flexible...
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Relationship, Services
I don't think I have anything really negative to say about TruBridge. I know they just merged, so...
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Services, Value
TruBridge's coding is exceptional. The auditors and most of the coders assigned to our facility are...
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Services
I do have one qualm about the coding. TruBridge does not audit our imaging CPT code services. I...
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Relationship, Services
Even though we have communication with TruBridge, the queries need to be improved. Our ER doctors...
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Value
TruBridge's services are a little expensive, but if I could afford to buy them again, I absolutely...
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Relationship
We went through COVID-19 with TruBridge. There were struggles with everything with TruBridge, but...
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Relationship, Operations
I liked that we had a plan of action when we first started. TruBridge set up everything that we...
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Operations
I really liked that the TruBridge coders were all credentialed and got audited consistently. I liked...
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Operations
We are a small organization, so every last account matters and needs to get coded as soon as...
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Relationship, Services
The only issue is the ability to get an inpatient facility coder when needed, but that is not just...
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Loyalty
I think if we left TruBridge, we would not come back. We started with HRG, and we are in the section...
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Value
As far as coding goes, TruBridge is fair with what they charge for. They don't increase the costs.
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Relationship
We usually have almost daily interactions with the manager over our group at TruBridge. And we...
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Operations
Some of TruBridge’s auditors have done some questionable audits that we have had to reply to. I...
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Relationship
The coders at TruBridge code and communicate well. Usually, if we have questions for them on the...
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Services, Value
If someone were looking for coders, I would probably recommend TruBridge, but it would just depend...
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Relationship
With TruBridge, I have no issues right now. I'm still getting more into learning their audits. We...
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Relationship
I have had difficulty getting TruBridge’s management to answer my emails. I should be able to call...
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Relationship
We used to do frequent calls with TruBridge. They are willing to call frequently and are available...
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Relationship
For the needs of a facility like ours, TruBridge is very hands on. We have direct contact with...
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Relationship
TruBridge codes things super fast, and if they have any questions or find a mistake, they always...
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Loyalty, Services
TruBridge provides me with what I have to have, but they never go over and above. I don't think I...
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Relationship
We call TruBridge in situations where we have a problem, but we do one problem at a time. I don't...
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Relationship, Services
With TruBridge, there is an inpatient coder and a coder who does the executive review, and they are...
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Relationship, Services
Something TruBridge could enhance is quality improvement and feedback on what they are doing to...
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Relationship, Operations
TruBridge was not sharing any of their strategies or what they were doing to improve our...
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Relationship, Operations
TruBridge has a lot of experience with the unique types of services we provide. They have been able...
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