TruBridge Outsourced Coding Commentary
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Subject Expert
Connor Northrup
Associate Engagement Partner
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User Commentary
Operations
We are finally on the same page as TruBridge in terms of trying to keep the same coders. Since we...
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Relationship, Services
I like TruBridge’s quick responses to any emails I send. If I need an account coded out sooner than...
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Loyalty, Operations
If I were starting over, I would hire TruBridge again because it is just easier to have everything...
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Services
With TruBridge, there are different people over time. The outsourcing is more in play because they...
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Relationship
We talk regularly with TruBridge, and we have added more services.
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Services
When I had a problem with a coder, I asked TruBridge whether they could fix my problem, and they...
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Loyalty
Finding experienced and knowledgeable coders is very hard. The main reason we outsourced coding is...
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Loyalty, Relationship
TruBridge is a trusted partner. They have been responsive to feedback in the past and have made...
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Operations
As long as the outsourced coders manage things, I don't care where they are. But it feels like we...
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Relationship
Normally, TruBridge exceeds our expectations, but at the moment, they are not performing at their...
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Relationship
TruBridge is easy to work with. When I call them with an issue, they respond quickly and address it...
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Operations
The transition between offshore and onshore teams has been challenging. TruBridge needs to provide...
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Relationship, Services
Things with the firm have seemed to slow down, and it seems like more errors are being made. Changes...
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Relationship, Operations
We work with TruBridge on a number of products. We have a great working relationship, and they are...
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Relationship
With the offshore services, we continue to get questions, which we believe should be handled...
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Loyalty
An outsourced coding firm’s technology is very important in the decision to select a firm in that...
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Value
TruBridge doesn’t keep their promises, and not just with coding. We had some things in the contract...
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Value
I don't think TruBridge tries to go out of their way to add extra charges. If they don't collect,...
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Relationship
TruBridge has done a phenomenal job of helping us get out of our backlog. We had a lot of turnover...
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Services
Some of TruBridge’s productivity didn't align with what was originally pitched. TruBridge wasn't as...
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Loyalty
I'm really surprised I'm saying this, but we are actually considering engaging in a long-term...
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Operations
The only thing I didn't like about the project with TruBridge was that offshore workers or employees...
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Relationship, Services
The only recommendation we would offer TruBridge is to expedite the turnaround on specific...
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Relationship
We have contracted out multiple times throughout the past several years, and we have never had a...
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Relationship
We are very satisfied with the outsourced coding services provided by TruBridge. The coding team has...
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Relationship, Services
We have seen some issues with connectivity at times with TruBridge. Because they are an offshore...
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Value
We went with TruBridge’s offshore coding team due to pricing. It was more cost effective for us.
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Relationship, Operations
When the TruBridge team is in place, they stay fairly current on our claims and encounters....
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Commentary Summary
Comment Type Breakout