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TruBridge Outsourced Coding Commentary
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Connor Northrup
Client Success Manager
KLAS Client Success Manager - Connor Northrup
 
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User Commentary

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Analyst/Coordinator

Operations

We are finally on the same page as TruBridge in terms of trying to keep the same coders. Since we...

Mar 2026
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Analyst/Coordinator

Relationship, Services

I like TruBridge’s quick responses to any emails I send. If I need an account coded out sooner than...

Mar 2026
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Manager

Loyalty, Operations

If I were starting over, I would hire TruBridge again because it is just easier to have everything...

Feb 2026
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Manager

Services

With TruBridge, there are different people over time. The outsourcing is more in play because they...

Feb 2026
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Manager

Relationship

We talk regularly with TruBridge, and we have added more services.

Feb 2026
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CEO/President

Services

When I had a problem with a coder, I asked TruBridge whether they could fix my problem, and they...

Jan 2026
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Manager

Loyalty

Finding experienced and knowledgeable coders is very hard. The main reason we outsourced coding is...

Dec 2025
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Director

Loyalty, Relationship

TruBridge is a trusted partner. They have been responsive to feedback in the past and have made...

Nov 2025
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CFO

Operations

As long as the outsourced coders manage things, I don't care where they are. But it feels like we...

Nov 2025
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CFO

Relationship

Normally, TruBridge exceeds our expectations, but at the moment, they are not performing at their...

Nov 2025
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CFO

Relationship

TruBridge is easy to work with. When I call them with an issue, they respond quickly and address it...

Nov 2025
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CFO

Operations

The transition between offshore and onshore teams has been challenging. TruBridge needs to provide...

Nov 2025
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Director

Relationship, Services

Things with the firm have seemed to slow down, and it seems like more errors are being made. Changes...

Nov 2025
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Director

Relationship, Operations

We work with TruBridge on a number of products. We have a great working relationship, and they are...

Nov 2025
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CFO

Relationship

With the offshore services, we continue to get questions, which we believe should be handled...

Aug 2025
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CFO

Loyalty

An outsourced coding firm’s technology is very important in the decision to select a firm in that...

Aug 2025
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CFO

Value

TruBridge doesn’t keep their promises, and not just with coding. We had some things in the contract...

Aug 2025
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CFO

Value

I don't think TruBridge tries to go out of their way to add extra charges. If they don't collect,...

Aug 2025
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Director

Relationship

TruBridge has done a phenomenal job of helping us get out of our backlog. We had a lot of turnover...

Jul 2025
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Director

Services

Some of TruBridge’s productivity didn't align with what was originally pitched. TruBridge wasn't as...

Jul 2025
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Director

Loyalty

I'm really surprised I'm saying this, but we are actually considering engaging in a long-term...

Jul 2025
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Director

Operations

The only thing I didn't like about the project with TruBridge was that offshore workers or employees...

Jul 2025
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Director

Relationship, Services

The only recommendation we would offer TruBridge is to expedite the turnaround on specific...

Jul 2025
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Director

Relationship

We have contracted out multiple times throughout the past several years, and we have never had a...

Jul 2025
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Director

Relationship

We are very satisfied with the outsourced coding services provided by TruBridge. The coding team has...

Jul 2025
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Manager

Relationship, Services

We have seen some issues with connectivity at times with TruBridge. Because they are an offshore...

Jun 2025
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Manager

Value

We went with TruBridge’s offshore coding team due to pricing. It was more cost effective for us.

Jun 2025
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Manager

Relationship, Operations

When the TruBridge team is in place, they stay fairly current on our claims and encounters....

Jun 2025
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