TruBridge Outsourced Coding Commentary
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Don Seamons
Research Director
KLAS Research Director - Don Seamons
 
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User Commentary

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Manager

Relationship, Operations

When we brought TruBridge on, they struggled a bit to learn our system. Our communication with...

Jul 2024
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Manager

Relationship, Value

We had a TruBridge manager who we struggled with a bit, but that was resolved. We also had some...

Jul 2024
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Manager

Relationship

The only issue we see with the TruBridge offshore coders is the time difference between our coders...

Jul 2024
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Manager

Relationship

We brought in a new individual, and there was quite a bit of tension between them and the TruBridge...

Jul 2024
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Director

Loyalty, Services

The major reason we decided to move away from TruBridge was because we were having issues with the...

May 2024
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Director

Relationship, Operations

Some coders did very well. The main issue was that the people who oversaw things needed to be more...

May 2024
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Director

Operations

TruBridge has a setup where each coder has multiple accounts at multiple facilities, so they might...

May 2024
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Manager

Relationship

What I like most about TruBridge is the ease of communication. We work with another firm, and I...

May 2024
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Manager

Relationship

TruBridge is very meticulous, as they should be. They catch errors I don't and send those back to us...

May 2024
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Director

Relationship, Operations

When we need TruBridge for different specialty areas for coding, the firm is really good about...

May 2024
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Director

Relationship

What I like about TruBridge is that whenever we need to change our FTE status, they are flexible...

May 2024
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Director

Relationship, Services

I don't think I have anything really negative to say about TruBridge. I know they just merged, so...

May 2024
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Director

Services, Value

TruBridge's coding is exceptional. The auditors and most of the coders assigned to our facility are...

Apr 2024
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Director

Services

I do have one qualm about the coding. TruBridge does not audit our imaging CPT code services. I...

Apr 2024
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Manager

Relationship, Services

Even though we have communication with TruBridge, the queries need to be improved. Our ER doctors...

Apr 2024
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Manager

Value

TruBridge's services are a little expensive, but if I could afford to buy them again, I absolutely...

Apr 2024
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Manager

Relationship

We went through COVID-19 with TruBridge. There were struggles with everything with TruBridge, but...

Apr 2024
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Manager

Relationship, Operations

I liked that we had a plan of action when we first started. TruBridge set up everything that we...

Apr 2024
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Manager

Operations

I really liked that the TruBridge coders were all credentialed and got audited consistently. I liked...

Apr 2024
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Manager

Operations

We are a small organization, so every last account matters and needs to get coded as soon as...

Apr 2024
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Manager

Relationship, Services

The only issue is the ability to get an inpatient facility coder when needed, but that is not just...

Feb 2024
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Manager

Loyalty

I think if we left TruBridge, we would not come back. We started with HRG, and we are in the section...

Feb 2024
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Manager

Value

As far as coding goes, TruBridge is fair with what they charge for. They don't increase the costs.

Feb 2024
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Manager

Relationship

We usually have almost daily interactions with the manager over our group at TruBridge. And we...

Feb 2024
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Manager

Operations

Some of TruBridge’s auditors have done some questionable audits that we have had to reply to. I...

Feb 2024
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Manager

Relationship

The coders at TruBridge code and communicate well. Usually, if we have questions for them on the...

Feb 2024
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Manager

Services, Value

If someone were looking for coders, I would probably recommend TruBridge, but it would just depend...

Feb 2024
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Manager

Relationship

With TruBridge, I have no issues right now. I'm still getting more into learning their audits. We...

Jan 2024
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Manager

Relationship

I have had difficulty getting TruBridge’s management to answer my emails. I should be able to call...

Jan 2024
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Director

Relationship

We used to do frequent calls with TruBridge. They are willing to call frequently and are available...

Jan 2024
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Director

Relationship

For the needs of a facility like ours, TruBridge is very hands on. We have direct contact with...

Jan 2024
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Manager

Relationship

TruBridge codes things super fast, and if they have any questions or find a mistake, they always...

Dec 2023
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Director

Loyalty, Services

TruBridge provides me with what I have to have, but they never go over and above. I don't think I...

Dec 2023
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Director

Relationship

We call TruBridge in situations where we have a problem, but we do one problem at a time. I don't...

Dec 2023
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Director

Relationship, Services

With TruBridge, there is an inpatient coder and a coder who does the executive review, and they are...

Dec 2023
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Director

Relationship, Services

Something TruBridge could enhance is quality improvement and feedback on what they are doing to...

Dec 2023
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Director

Relationship, Operations

TruBridge was not sharing any of their strategies or what they were doing to improve our...

Dec 2023
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Director

Relationship, Operations

TruBridge has a lot of experience with the unique types of services we provide. They have been able...

Dec 2023
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VP/Other Executive

Relationship

HRG was purchased by TruBridge. HRG had been purchased for quite a few months before the purchase...

Dec 2023
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VP/Other Executive

Relationship

TrueBridge tried to circumvent us by not completing some forms correctly. TrueBridge tried to go...

Dec 2023
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VP/Other Executive

Services

We have a contract with the firm based on collections, so they can’t make any additional charges for...

Dec 2023
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VP/Other Executive

Relationship

The firm was excellent when they were just HRG. TruBridge has probably put some guidelines and...

Dec 2023
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VP/Other Executive

Relationship

We don’t trust TruBridge. We had HRG for some time before the purchase, and they were excellent. We...

Dec 2023
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Manager

Value

We have a flat fee with TruBridge; they don't charge me for every little thing.

Nov 2023
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Manager

Relationship

TruBridge is good at doing whatever I need. I have been with them for a long time, and we work...

Nov 2023
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Manager

Relationship, Services

I have had one steady coder since I have been with TruBridge. I don't want to hold it against them,...

Nov 2023
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Analyst/Coordinator

Operations

TruBridge could do better at managing coder turnover by notifying us when we get a new coder because...

Nov 2023
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Analyst/Coordinator

Relationship, Services

The communication between TruBridge’s coders and manager has gotten way better now that we have a...

Nov 2023
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Analyst/Coordinator

Services

TruBridge does well at getting our accounts coded. As long as we have everything there, their coders...

Nov 2023
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VP/Other Executive

Operations

A recommendation for TruBridge would be to stay out of the cash posting area. That whole project was...

Oct 2023
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VP/Other Executive

Value

TruBridge works with me on charges once I have escalated something to a higher level. They charge me...

Oct 2023
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VP/Other Executive

Relationship

The TruBridge leadership team is accommodating and willing to help. They make themselves available,...

Oct 2023
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Director

Services

I like that we can access our clinical and billing system and that we don’t have to do anything or...

Oct 2023
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Director

Value

We are able to keep up with our A/R without having to hire an FTE. The setup was pretty painless...

Oct 2023
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Director

Relationship, Services

The communication from TruBridge could improve. It would be great to have an online worklist or a...

Oct 2023
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Director

Relationship

TruBridge could do better with turnaround times and communication on problematic claims.

Oct 2023
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Director

Relationship

The firm generally does a good job of managing their turnover, though there have been some times...

Oct 2023
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Director

Relationship

The firm meets our coding expectations, but there is a lack of transparency. We have had some bumps...

Oct 2023
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Director

Relationship

One of the firm’s people disagreed with us on some things in the past. The firm handled the...

Oct 2023
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Director

Loyalty

We are a unique organization, so the firm could improve by strengthening their knowledge about the...

Oct 2023
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Director

Relationship

We have had some rough starts, but since the firm has made some personnel changes, their execution...

Oct 2023
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Director

Relationship, Services

The firm is knowledgeable about most medical coding things. When there is a question about a...

Oct 2023
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Manager

Relationship

We have been impressed with TruBridge’s quality and productivity, and we have expanded our services...

Oct 2023
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Manager

Relationship

TruBridge is easy to work with and easy to speak with. TruBridge provides us with statistics every...

Oct 2023
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Manager

Relationship

TruBridge is very thorough and timely, and we don’t have to check up on them at all. We do not have...

Sep 2023
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Manager

Relationship

The firm does great work, and they are very thorough. They have a good team. Their coding department...

Aug 2023
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Manager

Relationship

I have worked with four to five coding firms. TruBridge is the most attentive and responsive. Their...

Aug 2023
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Manager

Relationship

We have weekly meetings to address questions or concerns. TruBridge provides excellent customer...

Aug 2023
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