TruBridge Outsourced Coding Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Relationship, Services
Even though we have communication with TruBridge, the queries need to be improved. Our ER doctors...
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Value
TruBridge's services are a little expensive, but if I could afford to buy them again, I absolutely...
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Relationship
We went through COVID-19 with TruBridge. There were struggles with everything with TruBridge, but...
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Relationship, Operations
I liked that we had a plan of action when we first started. TruBridge set up everything that we...
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Operations
I really liked that the TruBridge coders were all credentialed and got audited consistently. I liked...
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Operations
We are a small organization, so every last account matters and needs to get coded as soon as...
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Relationship, Services
The only issue is the ability to get an inpatient facility coder when needed, but that is not just...
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Loyalty
I think if we left TruBridge, we would not come back. We started with HRG, and we are in the section...
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Value
As far as coding goes, TruBridge is fair with what they charge for. They don't increase the costs.
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Relationship
We usually have almost daily interactions with the manager over our group at TruBridge. And we...
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Operations
Some of TruBridge’s auditors have done some questionable audits that we have had to reply to. I...
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Relationship
The coders at TruBridge code and communicate well. Usually, if we have questions for them on the...
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Services, Value
If someone were looking for coders, I would probably recommend TruBridge, but it would just depend...
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Relationship
With TruBridge, I have no issues right now. I'm still getting more into learning their audits. We...
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Relationship
I have had difficulty getting TruBridge’s management to answer my emails. I should be able to call...
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Relationship
We used to do frequent calls with TruBridge. They are willing to call frequently and are available...
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Relationship
For the needs of a facility like ours, TruBridge is very hands on. We have direct contact with...
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Relationship, Relationship
TruBridge codes things super fast, and if they have any questions or find a mistake, they always...
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Loyalty, Services
TruBridge provides me with what I have to have, but they never go over and above. I don't think I...
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Relationship, Relationship
We call TruBridge in situations where we have a problem, but we do one problem at a time. I don't...
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Relationship, Relationship, Services
With TruBridge, there is an inpatient coder and a coder who does the executive review, and they are...
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Relationship, Relationship, Services, Services
Something TruBridge could enhance is quality improvement and feedback on what they are doing to...
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Relationship, Relationship, Operations
TruBridge was not sharing any of their strategies or what they were doing to improve our...
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Relationship, Relationship, Operations, Operations
TruBridge has a lot of experience with the unique types of services we provide. They have been able...
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Relationship, Relationship, Relationship
HRG was purchased by TruBridge. HRG had been purchased for quite a few months before the purchase...
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Relationship, Relationship
TrueBridge tried to circumvent us by not completing some forms correctly. TrueBridge tried to go...
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Services, Services
We have a contract with the firm based on collections, so they can’t make any additional charges for...
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Relationship, Relationship, Relationship
The firm was excellent when they were just HRG. TruBridge has probably put some guidelines and...
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Relationship, Relationship, Relationship
We don’t trust TruBridge. We had HRG for some time before the purchase, and they were excellent. We...
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Value, Value
We have a flat fee with TruBridge; they don't charge me for every little thing.
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Relationship, Relationship
TruBridge is good at doing whatever I need. I have been with them for a long time, and we work...
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Relationship, Relationship, Services, Services
I have had one steady coder since I have been with TruBridge. I don't want to hold it against them,...
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Operations
TruBridge could do better at managing coder turnover by notifying us when we get a new coder because...
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Relationship, Relationship, Services, Services
The communication between TruBridge’s coders and manager has gotten way better now that we have a...
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Services, Services
TruBridge does well at getting our accounts coded. As long as we have everything there, their coders...
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Operations
A recommendation for TruBridge would be to stay out of the cash posting area. That whole project was...
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Value, Value
TruBridge works with me on charges once I have escalated something to a higher level. They charge me...
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Relationship, Relationship
The TruBridge leadership team is accommodating and willing to help. They make themselves available,...
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Services
I like that we can access our clinical and billing system and that we don’t have to do anything or...
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Value
We are able to keep up with our A/R without having to hire an FTE. The setup was pretty painless...
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Relationship, Services
The communication from TruBridge could improve. It would be great to have an online worklist or a...
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Relationship
TruBridge could do better with turnaround times and communication on problematic claims.
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Relationship
The firm generally does a good job of managing their turnover, though there have been some times...
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Relationship
The firm meets our coding expectations, but there is a lack of transparency. We have had some bumps...
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Relationship
One of the firm’s people disagreed with us on some things in the past. The firm handled the...
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Loyalty
We are a unique organization, so the firm could improve by strengthening their knowledge about the...
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Relationship
We have had some rough starts, but since the firm has made some personnel changes, their execution...
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Relationship, Services
The firm is knowledgeable about most medical coding things. When there is a question about a...
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Relationship, Relationship, Relationship, Relationship
We have been impressed with TruBridge’s quality and productivity, and we have expanded our services...
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Relationship, Relationship, Relationship, Relationship
TruBridge is easy to work with and easy to speak with. TruBridge provides us with statistics every...
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Relationship
TruBridge is very thorough and timely, and we don’t have to check up on them at all. We do not have...
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Relationship, Relationship
The firm does great work, and they are very thorough. They have a good team. Their coding department...
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Relationship, Relationship, Relationship
I have worked with four to five coding firms. TruBridge is the most attentive and responsive. Their...
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Relationship, Relationship, Relationship
We have weekly meetings to address questions or concerns. TruBridge provides excellent customer...
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Relationship, Relationship, Relationship
TruBridge told us they strive for a specific turnaround time, and for a while, we were way behind....
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Relationship, Relationship, Relationship
Once I let TruBridge know what to do, they do what I tell them or what I suggest. The people that...
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Value, Value, Value
In using TruBridge's services, our organization has been getting bills out quicker.
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Relationship, Relationship, Relationship, Services
The only issue we have with TruBridge is the time difference. When we have questions, we often miss...
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Relationship, Relationship, Relationship, Operations
TruBridge’s communication is very good. We get multiple emails during the day with questions. They...
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Loyalty, Relationship, Relationship, Relationship, Value
I am confident in recommending TruBridge because the team is very professional, knowledgeable, and...
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Relationship, Relationship, Relationship, Services, Services, Services
For outsourced coding, TruBridge has worked well for us for the most part. We have run into some...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
As far as execution goes, TruBridge’s process works well. We find some things here and there that...
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Relationship, Relationship, Relationship
TruBridge reaches out in a timely manner. Although it may take some time to get answers back, the...
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Loyalty, Relationship, Relationship
We were short staffed and had lost a couple of staff members. Retaining people is difficult because...
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