UiPath Robotic Process Automation (RPA) Comments

 
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UiPath: Emerging Technology Spotlight 2020
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June 2020
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User Commentary

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Director

Service and Support

Things with UiPath have been good so far. We haven't had any issues. We have been able to automate...

Sep 2020
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Director

Service and Support

For the most part, UiPath has been relatively easy to work with, but they could improve when it...

Sep 2020
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Director

Functionality and Upgrades

Right now, we use the UiPath system to build and develop all of the automations, and our other...

Sep 2020
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CIO

ROI / Cost (care and feeding)

UiPath has kept their promises so far. They absolutely avoid charging for every little thing. They...

Sep 2020
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CIO

Technology

I have already recommended UiPath to others. We have big plans. The first thing that stood out about...

Sep 2020
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CIO

Implementation and Training

The vendor is almost offering too much training; it is hard to sift through. The platform is...

Sep 2020
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CIO

Lessons Learned

The application is very important. Sometimes it reminds me of when I was beginning my career, and we...

Sep 2020
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CIO

Service and Support

I would give the vendor a pretty high score for ongoing support. They are very responsive, and I am...

Sep 2020
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CIO

Lessons Learned

The product does meet our needs, but there is a caveat. My needs are based on our knowledge. I know...

Sep 2020
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CIO

Interfacing and Integration

My score for the product supporting our organization's integration goals is pretty high. In our...

Sep 2020
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CIO

Interfacing and Integration

I would give the ease of use a fairly high score. The reason I am not giving it a higher score is...

Sep 2020
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CIO

Functionality and Upgrades

In our business, there are a lot of checks and balances, and that means that there is a lot of...

Sep 2020
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CIO

Other Observations & Comments

I don't think there is any vendor executive involvement. I have never spoken to a UiPath executive....

Sep 2020
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Manager

Service and Support

I haven’t talked to any of the vendor’s executives. I don’t think I have needed to. I have never...

Aug 2020
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Manager

ROI / Cost (care and feeding)

The cost of the product is reasonable. The pricing is transparent. We don’t really negotiate, and...

Aug 2020
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Manager

Other Observations & Comments

There is room for growth. We are very optimistic that the system is going to eventually transform...

Aug 2020
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Manager

Relationship

UiPath gave us a couple of modules to use during COVID-19. We could use them at no cost for a year....

Aug 2020
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Manager

Implementation and Training

UiPath gives everything they can and more for the implementations. Their online tutorials,...

Aug 2020
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Manager

Functionality and Upgrades

The upgrade has been pretty seamless. We have a distributed architecture and big servers, so the...

Aug 2020
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Manager

Technology

UiPath's product has a lot of modules and capabilities, but I don't know how frequently they release...

Aug 2020
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Manager

Lessons Learned

I would say developers are the end users. We have a couple of junior people in the role who are...

Aug 2020
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Manager

Lessons Learned

There are amazing courses and theories out there, but the courses are geared toward people who are...

Aug 2020
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Manager

Service and Support

I haven’t personally used the phone and web support. We have a technical representative, and we...

Aug 2020
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Manager

Interfacing and Integration

The product is beautiful when it comes to meeting our integration goals. The ease of use is half and...

Apr 2020
 Helpful

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Manager

Service and Support

UiPath could improve their phone and web support a bit. The problem with their support is that we...

Apr 2020
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Manager

Other Observations & Comments

We are still on the single bot. People will be surprised by how much one bot can do. There is a bot...

Apr 2020
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CIO

ROI / Cost (care and feeding)

Buying the product was a surprisingly simple transaction. The product is very well priced.

Apr 2020
 Helpful

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CIO

Service and Support

The implementation from the vendor was satisfactory, but the training is heavily online driven. The...

Apr 2020
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CIO

Functionality and Upgrades

The ease of use for end users is simple. Everything is scheduled and automated behind the scenes of...

Apr 2020
 Helpful

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CIO

Technology

I would be cautious about the product. We have a high degree of assurance that we know when we are...

Apr 2020
 Helpful

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Manager

Relationship

One of the vendors strengths is their ability to adapt their platform based on user feedback.

Mar 2020
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Manager

Service and Support

The vendor provides technical support for urgent issues in a quick manner through a free service....

Mar 2020
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Manager

Technology

One area where the vendor struggles the most is delivering an out of the box solution. And setting...

Mar 2020
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Manager

Relationship

I have never had any executive involvement. I have talked to my Sales Rep a couple of times and I...

Mar 2020
 Helpful

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Manager

Implementation and Training

The vendor has never offered, nor provided implementation support.

Mar 2020
 Helpful

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Manager

Lessons Learned

I would recommend to others to try it before you buy it. You can try the solution to a certain...

Mar 2020
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Manager

Lessons Learned

The solution enables business users to effectively automate mundane tasks through low code user...

Mar 2020
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Director

Relationship

We do have an account manager from UiPath who is responsive. That person checks in with us...

Mar 2020
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Director

Technology

The product is not cheap. It is not the most ideal solution to a lot of problems, but what is great...

Mar 2020
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Director

Functionality and Upgrades

One thing that is exciting for us is the ability to add and configure new providers and new...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

In terms of ease of use, the folks on my team have been able to quickly come up to speed on the...

Mar 2020
 Helpful

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Director

Other Observations & Comments

UiPath's product has a lot of functionality that we aren't yet taking advantage of. UiPath was...

Mar 2020
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VP/Other Executive

Other Observations & Comments

The product is really good, and the vendor's licensing model is good. We pay an enterprise fee and a...

Mar 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Knowing what I know today, I would buy the product again. We haven't been charged anything beyond...

Mar 2020
 Helpful

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VP/Other Executive

Implementation and Training

The training from the vendor is good. They have tools that we can learn from and train on, and the...

Mar 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

The product is complex for developing robotic process automation. The product isn't a turnkey...

Mar 2020
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VP/Other Executive

Service and Support

I haven't been in any situations where I have had to call the support people yet. I don't deal with...

Mar 2020
 Helpful

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Analyst/Coordinator

Service and Support

UiPath eventually keeps all of their promises, but the turnaround time for support leaves something...

Mar 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

One shortcoming of the product is the OCR technology. The computer visions are coming along nicely,...

Mar 2020
 Helpful

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Analyst/Coordinator

Service and Support

The pricing structure and the overall product are decent, but there is room for improvement in...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

UiPath's solution is pretty easy to use. I think that is a general comment about our experience so...

Mar 2020
 Helpful

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Manager

Future Outlook

The product should be part of our long-term plans. We would buy it again. If we scale out, we may...

Mar 2020
 Helpful

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Manager

Service and Support

So far, the product seems to be delivering outcomes. I have not worked with the vendor’s executives....

Mar 2020
 Helpful

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Manager

Lessons Learned

In general, the technology is amazing. For hybrid people that work with both IT and operations,...

Mar 2020
 Helpful

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Manager

Other Observations & Comments

The product isn't really for end users. Basically, it is a program that we use to automate manual...

Mar 2020
 Helpful

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Director

Implementation and Training

We don’t really use the system because we never got any support to begin with. The problem is that...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

The overall product quality, including upgrades, is always good. I would give that the highest score....

Mar 2020
 Helpful

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Director

Relationship

The vision of what the vendor offers is phenomenal and forward thinking, and there are just not a...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

UiPath's greatest strength is that anyone with any sort of technical background can learn how to...

Mar 2020
 Helpful

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Director

ROI / Cost (care and feeding)

I would like the vendor to offer services where they consult on more projects at a more affordable...

Mar 2020
 Helpful

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Director

Implementation and Training

When we bought the software, we only had a few days of training with the vendor, and they walked us...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

UiPath's product is a very robust system. We have definitely seen angles with the OCR and the basic...

Mar 2020
 Helpful

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Manager

Other Observations & Comments

We haven’t run across a lot of weaknesses other than the licensing, which UiPath is improving now....

Mar 2020
 Helpful

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Manager

Other Observations & Comments

We have enabled a few additional processes, refined the error handling, and run into some struggles...

Mar 2020
 Helpful

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Manager

Technology

UiPath's approach seems very well suited for IT and developing the processes. What we have found so...

Mar 2020
 Helpful

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Manager

Future Outlook

Robotic process automation is a rapidly evolving environment. We are probably not interested in...

Mar 2020
 Helpful

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