UiPath Robotic Process Automation (RPA)
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Dustin Cragun
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User Commentary

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VP/Other Executive

Technology

UiPath's product is like the gateway drug, and the harder drugs would be bots and other things....

Dec 2022
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VP/Other Executive

Service and Support

Due to the product's lack of scalability, UiPath is blocking us into bundles in terms of licensing,...

Dec 2022
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VP/Other Executive

Functionality and Upgrades

The baseline RPA format for what the tool operates on is basic. We write code into UiPath's product,...

Dec 2022
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Director

Implementation and Training

UiPath does a really good job of making training available.

Dec 2022
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Director

Relationship

If I wanted to, I could meet with the vendor’s CEO.

Dec 2022
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Director

Functionality and Upgrades

The automation realm is rapidly evolving, and what we do today as traditional robotic process...

Dec 2022
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Analyst/Coordinator

Service and Support

Once a sale has been made, UiPath’s post-sale service is suboptimal. UiPath has no phone support, so...

Sep 2022
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Analyst/Coordinator

Sales and Contracting

UiPath pushed licenses and things that were originally free. For example, they are now going to be...

Sep 2022
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Analyst/Coordinator

Implementation and Training

The training provides a false sense of security with regard to the quality of the people going...

Sep 2022
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Analyst/Coordinator

Implementation and Training

There are some features that would be nice to be able to test in a production environment before...

Sep 2022
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Director

Service and Support

We don't directly interact with UiPath much, but their developers have never told me that UiPath...

Jun 2022
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Analyst/Coordinator

ROI / Cost

I think that UiPath's licensing cost is a bit high, especially when we have to get more licenses....

Mar 2022
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Analyst/Coordinator

Implementation and Training

UiPath's website is really good when it comes to showing us implementation steps. The online...

Mar 2022
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Analyst/Coordinator

Future Outlook

I know that the projects that we have planned with the vendor for the future will be a success. We...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

We use UiPath's system for our data archiving process. It allows us to pull data out of other...

Mar 2022
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Analyst/Coordinator

Service and Support

UiPath's customer service people are very good. They are quick to help us when we have issues.

Mar 2022
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Analyst/Coordinator

ROI / Cost

When we request development help, the vendor might charge us. When we have technical issues, those...

Mar 2022
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Analyst/Coordinator

Sales and Contracting

When we signed a contract with the vendor, we thought that UiPath was going to be building our bots...

Mar 2022
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Analyst/Coordinator

Implementation and Training

UiPath's training has been awesome. Their classes are all free online, so all we have to do is take...

Mar 2022
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Analyst/Coordinator

Service and Support

UiPath constantly sends us emails to update us on the new things that they are implementing in the...

Mar 2022
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Analyst/Coordinator

Relationship

UiPath is wonderful. During their demonstrations, people from different divisions within their...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

When we went down the path of picking a bot company, we wanted a company that was going to be user...

Mar 2022
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Analyst/Coordinator

Interfacing and Integration

We are currently using UiPath Robotic Process Automation to automatically match processes. The hours...

Mar 2022
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Analyst/Coordinator

Lessons Learned

One thing that UiPath spoke about at a recent keynote conference was that users would be able to set...

Mar 2022
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Director

Implementation and Training

There is definitely room for improvement in the vendor’s training, but with some dedicated...

Feb 2022
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Director

Service and Support

We don't need a lot of interaction from UiPath, but I am not sure they are great at that. In the...

Feb 2022
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Manager

Relationship

The vendor promised us that we would be able to meet with other similar companies that used the...

Feb 2022
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Manager

Service and Support

The vendor's support people have a slow response time. The time that it takes them to work out...

Feb 2022
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Analyst/Coordinator

Relationship

UiPath is receptive. They are new in the game, so they are learning as they go. We have been working...

Jan 2022
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Analyst/Coordinator

Technology

UiPath needs to work on developmental speed. When we are developing and processing the automation,...

Jan 2022
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