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UiPath Robotic Process Automation (RPA) Comments
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KLAS Research Director - Dustin Cragun
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User Commentary

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Director

Things have been great. The only thing I don’t like about UiPath right now is the cloud-based...

May 2021
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Director

We just have to work around UiPath's problems. The system is advertised as a solution people can use...

May 2021
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Analyst/Coordinator

The product is very easy to use. The user interface is really great. I can do almost anything I...

May 2021
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Analyst/Coordinator

I think there would be more value to the customers if UiPath made the licensing more dynamic. For...

May 2021
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Analyst/Coordinator

UiPath's system is pretty intuitive and pretty easy to learn, but that is also its downfall. If we...

May 2021
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Analyst/Coordinator

UiPath definitely helps relieve a lot of the staff from doing mundane tasks, so it has really been a...

May 2021
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Analyst/Coordinator

UiPath needs to improve their training. I am basically learning it on my own. I don’t know whether...

May 2021
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Analyst/Coordinator

The product is going to stay because we are getting a really good ROI on the projects that we are...

May 2021
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Analyst/Coordinator

I am impressed by UiPath’s customer support. The customer support people have been tremendous...

May 2021
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Manager

The UiPath system is great. It does what it is supposed to do. It automates our processes. For...

Apr 2021
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Manager

In the beginning, we had little conversations with UiPath, and then we didn't even call them after...

Apr 2021
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Director

We started off slowly with UiPath Robotic Process Automation. The first thing we did was figure out...

Apr 2021
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Director

We migrated from a third-party supply chain system, and our data needs to be synched from that...

Apr 2021
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Director

UiPath is slowly trying to understand the healthcare side of things. In some cases, we have needed...

Apr 2021
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Director

The solution's licensing per bot-based model needs to change. UiPath needs to go with an enterprise...

Apr 2021
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Director

UiPath is open to ideas, and their support is attentive. They don't nickel-and-dime us. In some...

Apr 2021
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Director

We are looking into ways that we can leverage the vendor for some functional testing. UiPath Robotic...

Apr 2021
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Analyst/Coordinator

UiPath is continuing to develop things, so not everything is really ready to go. For instance, the...

Apr 2021
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Analyst/Coordinator

I don’t like the fact that UiPath’s support for the enterprise system is email based rather than...

Apr 2021
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Analyst/Coordinator

Our most successful use case from a revenue cycle standpoint has been the claims status checks....

Apr 2021
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Analyst/Coordinator

When we needed some quick things for COVID-19, we were able to use the robot to help send messages...

Apr 2021
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Analyst/Coordinator

We have had a challenge getting UiPath to connect us to other health systems using them for...

Apr 2021
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Director

A base of our internal IS group uses UiPath's solution to build internal automations. Our team has...

Apr 2021
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Director

UiPath has a good solution; RPA is just very generic across the board. When it comes to managing...

Apr 2021
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Director

Things with UiPath have been good so far. We haven't had any issues. We have been able to automate...

Sep 2020
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Director

For the most part, UiPath has been relatively easy to work with, but they could improve when it...

Sep 2020
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Director

Right now, we use the UiPath system to build and develop all of the automations, and our other...

Sep 2020
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CIO

UiPath has kept their promises so far. They absolutely avoid charging for every little thing. They...

Sep 2020
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CIO

I have already recommended UiPath to others. We have big plans. The first thing that stood out about...

Sep 2020
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CIO

The vendor is almost offering too much training; it is hard to sift through. The platform is...

Sep 2020
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CIO

The application is very important. Sometimes it reminds me of when I was beginning my career, and we...

Sep 2020
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CIO

I would give the vendor a pretty high score for ongoing support. They are very responsive, and I am...

Sep 2020
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CIO

The product does meet our needs, but there is a caveat. My needs are based on our knowledge. I know...

Sep 2020
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CIO

My score for the product supporting our organization's integration goals is pretty high. In our...

Sep 2020
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CIO

I would give the ease of use a fairly high score. The reason I am not giving it a higher score is...

Sep 2020
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CIO

In our business, there are a lot of checks and balances, and that means that there is a lot of...

Sep 2020
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CIO

I don't think there is any vendor executive involvement. I have never spoken to a UiPath executive....

Sep 2020
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Manager

I haven’t talked to any of the vendor’s executives. I don’t think I have needed to. I have never...

Aug 2020
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Manager

The cost of the product is reasonable. The pricing is transparent. We don’t really negotiate, and...

Aug 2020
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Manager

There is room for growth. We are very optimistic that the system is going to eventually transform...

Aug 2020
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Manager

UiPath gave us a couple of modules to use during COVID-19. We could use them at no cost for a year....

Aug 2020
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(0)
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Manager

UiPath gives everything they can and more for the implementations. Their online tutorials,...

Aug 2020
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(0)
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Manager

The upgrade has been pretty seamless. We have a distributed architecture and big servers, so the...

Aug 2020
||
(0)
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Manager

UiPath's product has a lot of modules and capabilities, but I don't know how frequently they release...

Aug 2020
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(0)
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Manager

I would say developers are the end users. We have a couple of junior people in the role who are...

Aug 2020
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Manager

There are amazing courses and theories out there, but the courses are geared toward people who are...

Aug 2020
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Manager

I haven’t personally used the phone and web support. We have a technical representative, and we...

Aug 2020
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