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User Commentary
Technology
UiPath's product is like the gateway drug, and the harder drugs would be bots and other things....
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Service and Support
Due to the product's lack of scalability, UiPath is blocking us into bundles in terms of licensing,...
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Functionality and Upgrades
The baseline RPA format for what the tool operates on is basic. We write code into UiPath's product,...
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Implementation and Training
UiPath does a really good job of making training available.
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Relationship
If I wanted to, I could meet with the vendor’s CEO.
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Functionality and Upgrades
The automation realm is rapidly evolving, and what we do today as traditional robotic process...
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Service and Support
Once a sale has been made, UiPath’s post-sale service is suboptimal. UiPath has no phone support, so...
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Sales and Contracting
UiPath pushed licenses and things that were originally free. For example, they are now going to be...
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Implementation and Training
The training provides a false sense of security with regard to the quality of the people going...
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Implementation and Training
There are some features that would be nice to be able to test in a production environment before...
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Service and Support
We don't directly interact with UiPath much, but their developers have never told me that UiPath...
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ROI / Cost
I think that UiPath's licensing cost is a bit high, especially when we have to get more licenses....
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Implementation and Training
UiPath's website is really good when it comes to showing us implementation steps. The online...
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Future Outlook
I know that the projects that we have planned with the vendor for the future will be a success. We...
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Functionality and Upgrades
We use UiPath's system for our data archiving process. It allows us to pull data out of other...
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Service and Support
UiPath's customer service people are very good. They are quick to help us when we have issues.
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ROI / Cost
When we request development help, the vendor might charge us. When we have technical issues, those...
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Sales and Contracting
When we signed a contract with the vendor, we thought that UiPath was going to be building our bots...
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Implementation and Training
UiPath's training has been awesome. Their classes are all free online, so all we have to do is take...
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Service and Support
UiPath constantly sends us emails to update us on the new things that they are implementing in the...
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Relationship
UiPath is wonderful. During their demonstrations, people from different divisions within their...
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Functionality and Upgrades
When we went down the path of picking a bot company, we wanted a company that was going to be user...
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Interfacing and Integration
We are currently using UiPath Robotic Process Automation to automatically match processes. The hours...
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Lessons Learned
One thing that UiPath spoke about at a recent keynote conference was that users would be able to set...
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Implementation and Training
There is definitely room for improvement in the vendor’s training, but with some dedicated...
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Service and Support
We don't need a lot of interaction from UiPath, but I am not sure they are great at that. In the...
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Relationship
The vendor promised us that we would be able to meet with other similar companies that used the...
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Service and Support
The vendor's support people have a slow response time. The time that it takes them to work out...
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Relationship
UiPath is receptive. They are new in the game, so they are learning as they go. We have been working...
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Technology
UiPath needs to work on developmental speed. When we are developing and processing the automation,...
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