UiPath Robotic Process Automation (RPA)
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Dustin Cragun
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User Commentary

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Analyst/Coordinator

Service and Support

Once a sale has been made, UiPath’s post-sale service is suboptimal. UiPath has no phone support, so...

Sep 2022
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Analyst/Coordinator

Sales and Contracting

UiPath pushed licenses and things that were originally free. For example, they are now going to be...

Sep 2022
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Analyst/Coordinator

Implementation and Training

The training provides a false sense of security with regard to the quality of the people going...

Sep 2022
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Analyst/Coordinator

Implementation and Training

There are some features that would be nice to be able to test in a production environment before...

Sep 2022
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Director

Service and Support

We don't directly interact with UiPath much, but their developers have never told me that UiPath...

Jun 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

I think that UiPath's licensing cost is a bit high, especially when we have to get more licenses....

Mar 2022
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Analyst/Coordinator

Implementation and Training

UiPath's website is really good when it comes to showing us implementation steps. The online...

Mar 2022
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Analyst/Coordinator

Future Outlook

I know that the projects that we have planned with the vendor for the future will be a success. We...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

We use UiPath's system for our data archiving process. It allows us to pull data out of other...

Mar 2022
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Analyst/Coordinator

Service and Support

UiPath's customer service people are very good. They are quick to help us when we have issues.

Mar 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

When we request development help, the vendor might charge us. When we have technical issues, those...

Mar 2022
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Analyst/Coordinator

Sales and Contracting

When we signed a contract with the vendor, we thought that UiPath was going to be building our bots...

Mar 2022
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Analyst/Coordinator

Implementation and Training

UiPath's training has been awesome. Their classes are all free online, so all we have to do is take...

Mar 2022
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Analyst/Coordinator

Service and Support

UiPath constantly sends us emails to update us on the new things that they are implementing in the...

Mar 2022
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Analyst/Coordinator

Relationship

UiPath is wonderful. During their demonstrations, people from different divisions within their...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

When we went down the path of picking a bot company, we wanted a company that was going to be user...

Mar 2022
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Analyst/Coordinator

Interfacing and Integration

We are currently using UiPath Robotic Process Automation to automatically match processes. The hours...

Mar 2022
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Analyst/Coordinator

Lessons Learned

One thing that UiPath spoke about at a recent keynote conference was that users would be able to set...

Mar 2022
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Director

Implementation and Training

There is definitely room for improvement in the vendor’s training, but with some dedicated...

Feb 2022
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Director

ROI / Cost (care and feeding)

We have bots that we kick off, but they are not automated. We are very happy. For what we are paying...

Feb 2022
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Director

Service and Support

We don't need a lot of interaction from UiPath, but I am not sure they are great at that. In the...

Feb 2022
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Manager

ROI / Cost (care and feeding)

The system does what the vendor says that it will do. It has the ability to store all of our...

Feb 2022
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Manager

Relationship

The vendor promised us that we would be able to meet with other similar companies that used the...

Feb 2022
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Manager

ROI / Cost (care and feeding)

There are parts of the system that the vendor didn't charge us for initially, but now they do.

Feb 2022
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Manager

Service and Support

The vendor's support people have a slow response time. The time that it takes them to work out...

Feb 2022
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Analyst/Coordinator

Relationship

UiPath is receptive. They are new in the game, so they are learning as they go. We have been working...

Jan 2022
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Analyst/Coordinator

Technology

UiPath needs to work on developmental speed. When we are developing and processing the automation,...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

UiPath's system is pretty flexible. It tries to automate what a human would do. Interfacing with...

Jan 2022
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Analyst/Coordinator

Implementation and Training

Most of the time, the upgrades don't really affect the previous versions. The upgrades just add new...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

It is very simple for end users to run a robot process. On the computer, there is a UiPath assistant...

Jan 2022
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Analyst/Coordinator

Other Observations & Comments

The vendor is always coming out with new things. I find it a little hard to keep up with all the new...

Jan 2022
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Analyst/Coordinator

Service and Support

It is a little cumbersome to reach out to UiPath because we have to go through the website to...

Jan 2022
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Analyst/Coordinator

Service and Support

Anytime we have had to contact our account manager for anything, we have been able to get a meeting...

Jan 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Since we started using the program, it has definitely helped us save a lot of time, and that is what...

Jan 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

There aren't too many costs to get into UiPath's system. UiPath has community versions and trials...

Jan 2022
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Analyst/Coordinator

Sales and Contracting

UiPath advertised the solution as something that anybody can learn fairly quickly and automate...

Jan 2022
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Analyst/Coordinator

Implementation and Training

There really isn't any ongoing training. UiPath has an academy that we can sign up for and take free...

Jan 2022
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CIO

Service and Support

We do reach out to UiPath's help desk, but beyond that, there isn't executive involvement from...

Dec 2021
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CIO

ROI / Cost (care and feeding)

We are definitely exploiting the tool to drive outcomes. I can't say that we have displaced the need...

Dec 2021
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CIO

ROI / Cost (care and feeding)

I like the way UiPath licenses the product; that has been very favorable. The product is licensed so...

Dec 2021
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CIO

Other Observations & Comments

The first few months of using the tool were purely about us learning the tool. We applied use cases...

Dec 2021
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CIO

Implementation and Training

We download and implement the tool ourselves. It is easy to do so, but there isn't a lot of service...

Dec 2021
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CIO

Other Observations & Comments

The UiPath system isn't an end-user tool; it is a technical tool. I don't think UiPath ever promoted...

Dec 2021
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CIO

Service and Support

The vendor's support could improve. They aren't monitoring how we are using the tool. If we run into...

Dec 2021
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CIO

Functionality and Upgrades

The tool's performance has been very favorable, and the technical part has been solid and executed...

Dec 2021
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Director

Functionality and Upgrades

We are really fortunate that UiPath's system has been great. We were very systematic and thoughtful...

Dec 2021
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Director

Lessons Learned

UiPath's system isn't the type of thing an organization can set and forget. We are always tweaking...

Dec 2021
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CIO

Implementation and Training

There is zero training on the system. There are some third-party online resources, and the vendor...

Dec 2021
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CIO

Functionality and Upgrades

Creating anything viable inside the system requires a skill level equal to or greater than a normal...

Dec 2021
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CIO

Relationship

The vendor's phone and web support people do not call. The vendor overpromises and underdelivers....

Dec 2021
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CIO

Relationship

I had high hopes for the system. We started developing in it and saw promise, but as our knowledge...

Dec 2021
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Director

ROI / Cost (care and feeding)

We are in the process of building some additional automations in UiPath's system. One automation we...

Nov 2021
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