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Commentary Summary
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User Commentary
Director
Service and Support
Things with UiPath have been good so far. We haven't had any issues. We have been able to automate...
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Director
Service and Support
For the most part, UiPath has been relatively easy to work with, but they could improve when it...
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Director
Functionality and Upgrades
Right now, we use the UiPath system to build and develop all of the automations, and our other...
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CIO
ROI / Cost (care and feeding)
UiPath has kept their promises so far. They absolutely avoid charging for every little thing. They...
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CIO
Technology
I have already recommended UiPath to others. We have big plans. The first thing that stood out about...
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CIO
Implementation and Training
The vendor is almost offering too much training; it is hard to sift through. The platform is...
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CIO
Lessons Learned
The application is very important. Sometimes it reminds me of when I was beginning my career, and we...
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CIO
Service and Support
I would give the vendor a pretty high score for ongoing support. They are very responsive, and I am...
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CIO
Lessons Learned
The product does meet our needs, but there is a caveat. My needs are based on our knowledge. I know...
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CIO
Interfacing and Integration
My score for the product supporting our organization's integration goals is pretty high. In our...
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CIO
Interfacing and Integration
I would give the ease of use a fairly high score. The reason I am not giving it a higher score is...
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CIO
Functionality and Upgrades
In our business, there are a lot of checks and balances, and that means that there is a lot of...
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CIO
Other Observations & Comments
I don't think there is any vendor executive involvement. I have never spoken to a UiPath executive....
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Manager
Service and Support
I haven’t talked to any of the vendor’s executives. I don’t think I have needed to. I have never...
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Manager
ROI / Cost (care and feeding)
The cost of the product is reasonable. The pricing is transparent. We don’t really negotiate, and...
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Manager
Other Observations & Comments
There is room for growth. We are very optimistic that the system is going to eventually transform...
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Manager
Relationship
UiPath gave us a couple of modules to use during COVID-19. We could use them at no cost for a year....
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Manager
Implementation and Training
UiPath gives everything they can and more for the implementations. Their online tutorials,...
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Manager
Functionality and Upgrades
The upgrade has been pretty seamless. We have a distributed architecture and big servers, so the...
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Manager
Technology
UiPath's product has a lot of modules and capabilities, but I don't know how frequently they release...
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Manager
Lessons Learned
I would say developers are the end users. We have a couple of junior people in the role who are...
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Manager
Lessons Learned
There are amazing courses and theories out there, but the courses are geared toward people who are...
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Manager
Service and Support
I haven’t personally used the phone and web support. We have a technical representative, and we...
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Manager
Interfacing and Integration
The product is beautiful when it comes to meeting our integration goals. The ease of use is half and...
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Manager
Service and Support
UiPath could improve their phone and web support a bit. The problem with their support is that we...
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Manager
Other Observations & Comments
We are still on the single bot. People will be surprised by how much one bot can do. There is a bot...
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CIO
ROI / Cost (care and feeding)
Buying the product was a surprisingly simple transaction. The product is very well priced.
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CIO
Service and Support
The implementation from the vendor was satisfactory, but the training is heavily online driven. The...
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CIO
Functionality and Upgrades
The ease of use for end users is simple. Everything is scheduled and automated behind the scenes of...
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CIO
Technology
I would be cautious about the product. We have a high degree of assurance that we know when we are...
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Manager
Relationship
One of the vendors strengths is their ability to adapt their platform based on user feedback.
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Manager
Service and Support
The vendor provides technical support for urgent issues in a quick manner through a free service....
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Manager
Technology
One area where the vendor struggles the most is delivering an out of the box solution. And setting...
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Manager
Relationship
I have never had any executive involvement. I have talked to my Sales Rep a couple of times and I...
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Manager
Implementation and Training
The vendor has never offered, nor provided implementation support.
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Manager
Lessons Learned
I would recommend to others to try it before you buy it. You can try the solution to a certain...
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Manager
Lessons Learned
The solution enables business users to effectively automate mundane tasks through low code user...
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Director
Relationship
We do have an account manager from UiPath who is responsive. That person checks in with us...
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Director
Technology
The product is not cheap. It is not the most ideal solution to a lot of problems, but what is great...
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Director
Functionality and Upgrades
One thing that is exciting for us is the ability to add and configure new providers and new...
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Director
Functionality and Upgrades
In terms of ease of use, the folks on my team have been able to quickly come up to speed on the...
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Director
Other Observations & Comments
UiPath's product has a lot of functionality that we aren't yet taking advantage of. UiPath was...
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VP/Other Executive
Other Observations & Comments
The product is really good, and the vendor's licensing model is good. We pay an enterprise fee and a...
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VP/Other Executive
ROI / Cost (care and feeding)
Knowing what I know today, I would buy the product again. We haven't been charged anything beyond...
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VP/Other Executive
Implementation and Training
The training from the vendor is good. They have tools that we can learn from and train on, and the...
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VP/Other Executive
Other Observations & Comments
The product is complex for developing robotic process automation. The product isn't a turnkey...
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VP/Other Executive
Service and Support
I haven't been in any situations where I have had to call the support people yet. I don't deal with...
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Analyst/Coordinator
Service and Support
UiPath eventually keeps all of their promises, but the turnaround time for support leaves something...
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Analyst/Coordinator
Functionality and Upgrades
One shortcoming of the product is the OCR technology. The computer visions are coming along nicely,...
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Analyst/Coordinator
Service and Support
The pricing structure and the overall product are decent, but there is room for improvement in...
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Manager
Functionality and Upgrades
UiPath's solution is pretty easy to use. I think that is a general comment about our experience so...
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Manager
Future Outlook
The product should be part of our long-term plans. We would buy it again. If we scale out, we may...
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Manager
Service and Support
So far, the product seems to be delivering outcomes. I have not worked with the vendor’s executives....
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Manager
Lessons Learned
In general, the technology is amazing. For hybrid people that work with both IT and operations,...
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Manager
Other Observations & Comments
The product isn't really for end users. Basically, it is a program that we use to automate manual...
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Director
Implementation and Training
We don’t really use the system because we never got any support to begin with. The problem is that...
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Director
Functionality and Upgrades
The overall product quality, including upgrades, is always good. I would give that the highest score....
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Director
Relationship
The vision of what the vendor offers is phenomenal and forward thinking, and there are just not a...
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Director
Functionality and Upgrades
UiPath's greatest strength is that anyone with any sort of technical background can learn how to...
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Director
ROI / Cost (care and feeding)
I would like the vendor to offer services where they consult on more projects at a more affordable...
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Director
Implementation and Training
When we bought the software, we only had a few days of training with the vendor, and they walked us...
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Manager
Functionality and Upgrades
UiPath's product is a very robust system. We have definitely seen angles with the OCR and the basic...
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Manager
Other Observations & Comments
We haven’t run across a lot of weaknesses other than the licensing, which UiPath is improving now....
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Manager
Other Observations & Comments
We have enabled a few additional processes, refined the error handling, and run into some struggles...
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Manager
Technology
UiPath's approach seems very well suited for IT and developing the processes. What we have found so...
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Manager
Future Outlook
Robotic process automation is a rapidly evolving environment. We are probably not interested in...
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