UiPath Robotic Process Automation (RPA)
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Subject Expert
Dustin Cragun
Research Director
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User Commentary
I think that UiPath's licensing cost is a bit high, especially when we have to get more licenses....
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UiPath's website is really good when it comes to showing us implementation steps. The online...
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I know that the projects that we have planned with the vendor for the future will be a success. We...
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We use UiPath's system for our data archiving process. It allows us to pull data out of other...
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UiPath's customer service people are very good. They are quick to help us when we have issues.
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When we request development help, the vendor might charge us. When we have technical issues, those...
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When we signed a contract with the vendor, we thought that UiPath was going to be building our bots...
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UiPath's training has been awesome. Their classes are all free online, so all we have to do is take...
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UiPath constantly sends us emails to update us on the new things that they are implementing in the...
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UiPath is wonderful. During their demonstrations, people from different divisions within their...
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When we went down the path of picking a bot company, we wanted a company that was going to be user...
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We are currently using UiPath Robotic Process Automation to automatically match processes. The hours...
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One thing that UiPath spoke about at a recent keynote conference was that users would be able to set...
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There is definitely room for improvement in the vendor’s training, but with some dedicated...
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We have bots that we kick off, but they are not automated. We are very happy. For what we are paying...
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We don't need a lot of interaction from UiPath, but I am not sure they are great at that. In the...
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The system does what the vendor says that it will do. It has the ability to store all of our...
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The vendor promised us that we would be able to meet with other similar companies that used the...
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There are parts of the system that the vendor didn't charge us for initially, but now they do.
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The vendor's support people have a slow response time. The time that it takes them to work out...
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UiPath is receptive. They are new in the game, so they are learning as they go. We have been working...
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UiPath needs to work on developmental speed. When we are developing and processing the automation,...
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UiPath's system is pretty flexible. It tries to automate what a human would do. Interfacing with...
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Most of the time, the upgrades don't really affect the previous versions. The upgrades just add new...
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It is very simple for end users to run a robot process. On the computer, there is a UiPath assistant...
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The vendor is always coming out with new things. I find it a little hard to keep up with all the new...
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It is a little cumbersome to reach out to UiPath because we have to go through the website to...
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Anytime we have had to contact our account manager for anything, we have been able to get a meeting...
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Since we started using the program, it has definitely helped us save a lot of time, and that is what...
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There aren't too many costs to get into UiPath's system. UiPath has community versions and trials...
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UiPath advertised the solution as something that anybody can learn fairly quickly and automate...
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There really isn't any ongoing training. UiPath has an academy that we can sign up for and take free...
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We do reach out to UiPath's help desk, but beyond that, there isn't executive involvement from...
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We are definitely exploiting the tool to drive outcomes. I can't say that we have displaced the need...
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I like the way UiPath licenses the product; that has been very favorable. The product is licensed so...
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The first few months of using the tool were purely about us learning the tool. We applied use cases...
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We download and implement the tool ourselves. It is easy to do so, but there isn't a lot of service...
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The UiPath system isn't an end-user tool; it is a technical tool. I don't think UiPath ever promoted...
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The vendor's support could improve. They aren't monitoring how we are using the tool. If we run into...
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The tool's performance has been very favorable, and the technical part has been solid and executed...
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We are really fortunate that UiPath's system has been great. We were very systematic and thoughtful...
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UiPath's system isn't the type of thing an organization can set and forget. We are always tweaking...
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There is zero training on the system. There are some third-party online resources, and the vendor...
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Creating anything viable inside the system requires a skill level equal to or greater than a normal...
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The vendor's phone and web support people do not call. The vendor overpromises and underdelivers....
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I had high hopes for the system. We started developing in it and saw promise, but as our knowledge...
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We are in the process of building some additional automations in UiPath's system. One automation we...
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