EZCall Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

Relationship

If we have an issue with something and we shoot UKG an email, they are pretty prompt about taking...

Jan 2024
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Analyst/Coordinator

Product

EZCall pretty much covers everything that we need. It offers a wide variety of ways to schedule...

Jan 2024
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Manager

Operations, Product

The product’s schedule entry is very easy to use. The process for adding new schedules and things...

Dec 2023
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Manager

Relationship

When we have had issues with EZCall, there has always been a really quick turnaround in getting...

Dec 2023
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Manager

Loyalty, Operations, Product

In terms of the UI, EZCall is a little on the older side. I think UKG is working on something...

Dec 2023
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Manager

Relationship, Product

UKG could be more proactive by having some more monitoring going on. We have had downtime a few...

Dec 2023
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Manager

Product

The scheduling product works for our organization

Nov 2023
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Director

Product

EZCall is a good product for scheduling providers. However, people either love or hate faculty...

Oct 2023
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Director

Relationship, Operations

UKG needs to be more professional with their support and implementations in terms of APIs and their...

Oct 2023
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Director

Value

UKG does stupid things, and they kind of nickel-and-dime their customers to death. For example, when...

Oct 2023
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Director

Relationship, Operations, Product

EZCall is easy to work with. There were initially some issues that we were having with putting new...

Apr 2023
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Director

Relationship

UKG was doing updates without informing us. They were not even saying that they were going to change...

Apr 2023
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Director

Operations, Product

The process for putting someone new into EZCall is a little complex. It would be easier if I could...

Apr 2023
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Physician

Relationship

Customer service is an issue with UKG. With many companies today, it is difficult to get personal...

Mar 2023
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Physician

Relationship

We don't get a lot of communication from UKG about their vision.

Mar 2023
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Physician

Product

The software is excellent for call scheduling, and it is also very user friendly. Our members can...

Mar 2023
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