EZCall Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product
EZCall needs better data integration because it is limited in its functionality for accepting data...
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Operations, Product
EZCall is easy to use. It is in the name. The training has made it very easy for us to get new users...
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Value
UKG’s charges are outrageous. They charge per provider, and because of the size of our group, we get...
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Product
EZCall has a new look and an old look. I don’t like the new look, but I think the functionality,...
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Product
It would be nice if EZCall could work with our call system. Also, our schedules are very...
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Relationship
UKG is always there to support us, and when we reach out to somebody, they get back to us. Also, I...
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Loyalty, Operations
I don’t think EZCall is part of our long-term plans. UKG hasn't been very helpful in the last few...
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Loyalty
We looked for an enterprise solution to get all our services into one system, and we selected EZCall...
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Relationship
EZCall is relatively easy to use, but the rules engine can be a little difficult, and that is why...
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Product
EZCall is a cloud product, so the upgrades are seamless. The bread and butter of EZCall is...
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Loyalty, Relationship
We are considering leaving EZCall because it is quite expensive compared to some of the other...
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Value
We received our money's worth with EZCall early on, but our relationship with UKG has aged, and we...
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Operations, Product
EZCall has an older user interface, but it is easy to learn. When we have to teach other users how...
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Product
UKG needs to redesign the EZCall interface. It is pretty old and archaic; it looks like it is from...
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Relationship
UKG needs to work with us. It is as simple as that. The vendor has their ways, and rather than...
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Relationship
If we have an issue with something and we shoot UKG an email, they are pretty prompt about taking...
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Product
EZCall pretty much covers everything that we need. It offers a wide variety of ways to schedule...
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Operations, Product
The product’s schedule entry is very easy to use. The process for adding new schedules and things...
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Relationship
When we have had issues with EZCall, there has always been a really quick turnaround in getting...
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Loyalty, Operations, Product
In terms of the UI, EZCall is a little on the older side. I think UKG is working on something...
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Relationship, Product
UKG could be more proactive by having some more monitoring going on. We have had downtime a few...
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