Electronic Fax Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
Commentary Summary
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User Commentary
Operations, Product
I would like the solution to have a way to sort and archive documents so that searching is easier....
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Product
Updox's faxing solution is just so easy, and it is nice to have everything in one place to receive...
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Relationship
Updox’s support team is very good. We have a direct account manager now who is very responsive and...
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Culture
Updox is super easy to work with. The customer gets to negotiate the contract, and if they have to...
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Operations
Updox tends to just put bulletins out for training, and I don't think that is the most effective way...
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Relationship
I can't call anybody at Updox anymore. The communication is all chatting, and I don't really like...
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Culture
Updox stands out because of the ease of implementation and the support. The Updox product is very...
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Operations
We had some issues with the training for Electronic Fax, and I think that was because we didn't...
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Product
Electronic Fax doesn’t integrate with our EHR at all, so it is an extra login and an extra step for...
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Relationship
Updox communicates when there are planned outages or downtime, which is rare.
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Relationship
Updox needs to focus on reliability and stability in their platform. I know that they have made...
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Product
Electronic Fax is a great platform, but what would make it better is OCR. Electronic Fax really...
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