Electronic Fax
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Subject Expert
Mark Allphin
Vice President of Sales
KLAS Vice President of Sales - Mark Allphin
 
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User Commentary

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CIO

ROI / Cost (care and feeding)

Using Updox's system, we have quick access to all our documents, and our documents don’t tend to get...

Sep 2022
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CIO

Functionality and Upgrades

Updox provides the ability to chat within our network, but the chat feature is not as HIPAA...

Sep 2022
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CIO

ROI / Cost (care and feeding)

The cost of Updox's system is lower than that of an eFax line. We used to have to buy a fax machine...

Sep 2022
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CIO

Functionality and Upgrades

Updox is pretty good with upgrades. We don’t even know about the upgrades because the system is...

Sep 2022
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CIO

Service and Support

Updox’s support is pretty good. The support team is very easy to get ahold of, and they call us back...

Sep 2022
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Analyst/Coordinator

Technology

Updox is struggling with connectivity issues. They keep sending fixes, but the fixes aren’t serious...

Aug 2022
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Analyst/Coordinator

Relationship

Updox does not keep all its promises. Issues have been reported, yet there have been no follow-ups....

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

We really need to see some advancement within Updox’s system. COVID-19 caused drawbacks, and because...

Aug 2022
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Analyst/Coordinator

Service and Support

Regarding Updox’s training, there is nothing proactive such as quarterly check-ins. The vendor...

Aug 2022
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Analyst/Coordinator

Service and Support

Updox is aware that some of the functionalities are precarious, but there has not been any...

Aug 2022
||
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Analyst/Coordinator

Functionality and Upgrades

Right now, our biggest push with Updox’s system is regarding the admin dashboard. There is an admin...

Aug 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Whenever faxes come in through the system, there is a renaming process when we are trying to see...

Aug 2022
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Manager

Functionality and Upgrades

We have had issues with printing; the driver needs to be updated. Sometimes when we try to print a...

Aug 2022
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Manager

Functionality and Upgrades

Electronic Fax is really easy to use, and that leaves time for our regular workflow instead of us...

Aug 2022
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Manager

Technology

When the fax system is working, it works well. I like the integration with our EMR. The product is...

Jul 2022
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Manager

Relationship

We used to have a phone number we could call to speak with a representative within 5 minutes. Now, I...

Jul 2022
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Physician

Technology

Updox's system is pretty robust and well priced, and it doesn’t give us any issues.

Jun 2022
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Manager

Service and Support

Talking to a real person at Updox is very difficult. When I have issues, I reach out to my sales...

May 2022
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Manager

Future Outlook

I anticipate that we will probably phase out the product within the next year or two but not...

May 2022
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Manager

Implementation and Training

The implementation could have been better. That wasn’t necessarily a weakness of Updox, though;...

May 2022
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Manager

Service and Support

I have only had to use the support a couple of times, and the experience has not been difficult. I...

May 2022
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Manager

ROI / Cost (care and feeding)

The product could be improved in terms of giving us our money’s worth because there are some much...

May 2022
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Manager

Future Outlook

Early on, my satisfaction was lower, but the vendor has made improvements and has even given us the...

May 2022
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CTO

Relationship

There are certain components to the solution where the vendor needs to get their act together and...

Mar 2022
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