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Electronic Fax Commentary
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Subject Expert
Boyd Stewart
Chief Insights Officer
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
I feel like the solution is overpriced since electronic faxing is all that it really does. Also,...
We don’t have too many issues with Updox. Anytime we need help, they are always there to help us....
Updox provides an automated fax, but our EHR vendor offers that. We would much rather have an...
Updox has a lot of online support to give us the information we need for training, but sometimes...
Updox has significantly increased prices recently. They have unreasonable cancellation terms, so we...
Commentary Summary
Comment Type Breakout