Electronic Fax Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
KLAS Vice President of Sales - Mark Allphin
 
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User Commentary

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CEO/President

Culture

Updox is super easy to work with. The customer gets to negotiate the contract, and if they have to...

May 2024
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CEO/President

Operations

Updox tends to just put bulletins out for training, and I don't think that is the most effective way...

May 2024
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CEO/President

Relationship

I can't call anybody at Updox anymore. The communication is all chatting, and I don't really like...

May 2024
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Analyst/Coordinator

Culture

Updox stands out because of the ease of implementation and the support. The Updox product is very...

Apr 2024
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Manager

Operations

We had some issues with the training for Electronic Fax, and I think that was because we didn't...

Feb 2024
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Manager

Product

Electronic Fax doesn’t integrate with our EHR at all, so it is an extra login and an extra step for...

Feb 2024
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Manager

Relationship

Updox communicates when there are planned outages or downtime, which is rare.

Feb 2024
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Manager

Relationship

Updox needs to focus on reliability and stability in their platform. I know that they have made...

Jan 2024
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Manager

Product

Electronic Fax is a great platform, but what would make it better is OCR. Electronic Fax really...

Jan 2024
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Manager

Operations

Updox’s implementation services are not perfect. But we have had a good transition.

Aug 2023
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Manager

Relationship

Updox’s support team has been phenomenal. The person that has been assigned to us has been on top of...

Aug 2023
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CIO

Product

We like the connectivity that the system has with our EMR both in pulling reports out into the...

Jul 2023
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CIO

Loyalty

We are expecting to transition to the cloud version of Electronic Fax, and it has some features that...

Jul 2023
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Manager

Product

The product was doing poorly last year, but recently, it has been a lot more stable. The system...

Jul 2023
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Manager

Product

The editing tools within the product aren't the best, but they are sufficient. Otherwise, the system...

Jul 2023
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