Electronic Fax Commentary
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Subject Expert
Boyd Stewart
VP of Payer/Provider Collaboration
Commentary Summary
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User Commentary
Culture, Value
I feel like the solution is overpriced since electronic faxing is all that it really does. Also,...
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Relationship
We don’t have too many issues with Updox. Anytime we need help, they are always there to help us....
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Product
Updox provides an automated fax, but our EHR vendor offers that. We would much rather have an...
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Relationship, Operations
Updox has a lot of online support to give us the information we need for training, but sometimes...
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Value
Updox has significantly increased prices recently. They have unreasonable cancellation terms, so we...
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Product
With Electronic Fax, I can send a fax and get a fax, and that is all we really need for a fax...
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Relationship
My biggest issue with Updox is that I can't talk with a live person. Everything is done through a...
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Relationship
Updox has been really good about emailing me and letting me know the system is down and things like...
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Operations
Updox didn't come out and train our staff members. We had a couple of people from our organization...
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Loyalty
Updox may not be a part of our long-term plans. We have the capability to adopt our new phone...
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Relationship
We usually only contact Updox when Electronic Fax is not working. And we can only chat with Updox...
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Value
Updox avoids charging for every little thing. They are very reasonable.
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