Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Operations
We had some issues with the training for Electronic Fax, and I think that was because we didn't...
Login or Create an Account to see details.
Product
Electronic Fax doesn’t integrate with our EHR at all, so it is an extra login and an extra step for...
Login or Create an Account to see details.
Relationship
Updox communicates when there are planned outages or downtime, which is rare.
Login or Create an Account to see details.
Relationship
Updox needs to focus on reliability and stability in their platform. I know that they have made...
Login or Create an Account to see details.
Product
Electronic Fax is a great platform, but what would make it better is OCR. Electronic Fax really...
Login or Create an Account to see details.
Operations
Updox’s implementation services are not perfect. But we have had a good transition.
Login or Create an Account to see details.
Relationship
Updox’s support team has been phenomenal. The person that has been assigned to us has been on top of...
Login or Create an Account to see details.
Product
We like the connectivity that the system has with our EMR both in pulling reports out into the...
Login or Create an Account to see details.
Loyalty
We are expecting to transition to the cloud version of Electronic Fax, and it has some features that...
Login or Create an Account to see details.
Product
The product was doing poorly last year, but recently, it has been a lot more stable. The system...
Login or Create an Account to see details.
Product
The editing tools within the product aren't the best, but they are sufficient. Otherwise, the system...
Login or Create an Account to see details.
Culture, Value
Updox's account executives are actually pretty proactive about making sure that we are not going...
Login or Create an Account to see details.
Relationship, Product
There are some things that Updox could improve on, like EMR integration. The vendor could make minor...
Login or Create an Account to see details.
Operations
The implementation was great. Updox was very accommodating, understood the workflows, and helped...
Login or Create an Account to see details.
Relationship, Product
Updox claims to have the optimal uptime. We are so reliant on the product that when there are times...
Login or Create an Account to see details.
Relationship
When it comes to vendor executive involvement, we don’t have anybody that we work with at Updox....
Login or Create an Account to see details.
Product
Updox's system works almost seamlessly with no issues. The transitions are all very smooth, and...
Login or Create an Account to see details.
Operations, Value
Updox launches a lot of new modifications, but they want to charge extra fees for those things. Our...
Login or Create an Account to see details.
Relationship, Product
The solution goes in and out, but we get alerts from Updox when they are having issues. The vendor...
Login or Create an Account to see details.
Product, Product
From a workflow perspective, Updox's system isn't as good as some of their competitors' systems. We...
Login or Create an Account to see details.
Relationship, Relationship
There were a couple of things in the product that we had to use workarounds for. The vendor took our...
Login or Create an Account to see details.
Relationship, Relationship
I don't have a good sense of the vendor's product strategy or where the vendor is going.
Login or Create an Account to see details.
Relationship, Relationship, Operations, Operations
We had an account executive and an implementation specialist assigned to us who could escalate...
Login or Create an Account to see details.
Product, Product
After we got through some administrative hurdles, the product started to do what we wanted it to do....
Login or Create an Account to see details.
Value, Value
There are other vendors with systems that offer more than Updox's system, but those systems come at...
Login or Create an Account to see details.
Operations, Operations, Product, Product
I would recommend the system to others who have very simple workflows.
Login or Create an Account to see details.
​
Preferences