Electronic Fax Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
If Updox does anything new, they don’t tell us about it. I don’t even remember how I found out about...
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Product
One wish-list item we have is when we get certain pathology reports, we have to download them to our...
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Relationship
We get emails from Updox all the time about what they are working on and how they are aware of...
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Product
I haven't had any issues with Updox's system. It works great, and everybody is comfortable with it....
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Loyalty, Value
Updox has significantly raised their rates for some other offices in my area, and if they do that...
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Product
The faxes, forms, and other features in the system have been fine. We have never had a problem with...
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Operations, Product
I would like the solution to have a way to sort and archive documents so that searching is easier....
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Product
Updox's faxing solution is just so easy, and it is nice to have everything in one place to receive...
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Relationship
Updox’s support team is very good. We have a direct account manager now who is very responsive and...
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Culture
Updox is super easy to work with. The customer gets to negotiate the contract, and if they have to...
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Operations
Updox tends to just put bulletins out for training, and I don't think that is the most effective way...
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Relationship
I can't call anybody at Updox anymore. The communication is all chatting, and I don't really like...
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Culture
Updox stands out because of the ease of implementation and the support. The Updox product is very...
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Operations
We had some issues with the training for Electronic Fax, and I think that was because we didn't...
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Product
Electronic Fax doesn’t integrate with our EHR at all, so it is an extra login and an extra step for...
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Relationship
Updox communicates when there are planned outages or downtime, which is rare.
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Relationship
Updox needs to focus on reliability and stability in their platform. I know that they have made...
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Product
Electronic Fax is a great platform, but what would make it better is OCR. Electronic Fax really...
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