Electronic Fax Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
KLAS Vice President of Sales - Mark Allphin
 
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User Commentary

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Manager

Operations

We had some issues with the training for Electronic Fax, and I think that was because we didn't...

Feb 2024
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Manager

Product

Electronic Fax doesn’t integrate with our EHR at all, so it is an extra login and an extra step for...

Feb 2024
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Manager

Relationship

Updox communicates when there are planned outages or downtime, which is rare.

Feb 2024
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Manager

Relationship

Updox needs to focus on reliability and stability in their platform. I know that they have made...

Jan 2024
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Manager

Product

Electronic Fax is a great platform, but what would make it better is OCR. Electronic Fax really...

Jan 2024
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Manager

Operations

Updox’s implementation services are not perfect. But we have had a good transition.

Aug 2023
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Manager

Relationship

Updox’s support team has been phenomenal. The person that has been assigned to us has been on top of...

Aug 2023
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CIO

Product

We like the connectivity that the system has with our EMR both in pulling reports out into the...

Jul 2023
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CIO

Loyalty

We are expecting to transition to the cloud version of Electronic Fax, and it has some features that...

Jul 2023
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Manager

Product

The product was doing poorly last year, but recently, it has been a lot more stable. The system...

Jul 2023
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Manager

Product

The editing tools within the product aren't the best, but they are sufficient. Otherwise, the system...

Jul 2023
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Director

Culture, Value

Updox's account executives are actually pretty proactive about making sure that we are not going...

May 2023
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Director

Relationship, Product

There are some things that Updox could improve on, like EMR integration. The vendor could make minor...

May 2023
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Director

Operations

The implementation was great. Updox was very accommodating, understood the workflows, and helped...

May 2023
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Director

Relationship, Product

Updox claims to have the optimal uptime. We are so reliant on the product that when there are times...

May 2023
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Manager

Relationship

When it comes to vendor executive involvement, we don’t have anybody that we work with at Updox....

May 2023
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Manager

Product

Updox's system works almost seamlessly with no issues. The transitions are all very smooth, and...

May 2023
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Manager

Operations, Value

Updox launches a lot of new modifications, but they want to charge extra fees for those things. Our...

May 2023
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Manager

Relationship, Product

The solution goes in and out, but we get alerts from Updox when they are having issues. The vendor...

Apr 2023
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VP/Other Executive

Product, Product

From a workflow perspective, Updox's system isn't as good as some of their competitors' systems. We...

Apr 2023
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VP/Other Executive

Relationship, Relationship

There were a couple of things in the product that we had to use workarounds for. The vendor took our...

Apr 2023
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VP/Other Executive

Relationship, Relationship

I don't have a good sense of the vendor's product strategy or where the vendor is going.

Apr 2023
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VP/Other Executive

Relationship, Relationship, Operations, Operations

We had an account executive and an implementation specialist assigned to us who could escalate...

Apr 2023
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VP/Other Executive

Product, Product

After we got through some administrative hurdles, the product started to do what we wanted it to do....

Apr 2023
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VP/Other Executive

Value, Value

There are other vendors with systems that offer more than Updox's system, but those systems come at...

Apr 2023
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VP/Other Executive

Operations, Operations, Product, Product

I would recommend the system to others who have very simple workflows.

Apr 2023
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Manager

Loyalty

I don't think that Electronic Fax is part of our long-term plans because our EHR vendor just...

Mar 2023
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Manager

Relationship

Updox's executive involvement was very strong in the beginning, but I rarely receive executive-level...

Mar 2023
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Manager

Operations

One pro is that the system integrates with our EHR system. The training person I worked with was...

Mar 2023
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Manager

Product, Value

Some of our incoming reports have to be saved to our desktops and imported differently. That isn't a...

Mar 2023
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Manager

Relationship

There is no phone support; the support goes through a chat room. I had no way of contacting anyone...

Mar 2023
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