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User Commentary
Relationship
The product doesn't meet all of our needs today, but we are working on solving that issue with the...
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Relationship
Upfront’s flexibility and their willingness to help us solve problems is beyond any vendor I have...
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Culture, Relationship
Upfront’s executives stopped by and met with us in person and spoke with us at length. They were...
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Culture
Upfront has met all their promises and deliverables. Everything I have seen from them has been high...
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Culture
I would tell a friend to progress with Upfront but to make sure that they have the structure within...
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Relationship
Sometimes, Upfront is very customer-centric, which is great. They are very good at communication,...
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Product
The workflow tool that we have where we push out surveys and everything to patients is simpler than...
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Relationship
Upfront is great. The team cares about the work they are doing. Working with them has been always...
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Product
The biggest reason I’m not fully satisfied with the ease of use for the patient is that our...
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Loyalty, Operations, Product
Just from an implementation perspective, the vendor is working on integration within our EMR, and...
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Relationship, Product
We use the Upfront solution a lot for outreach and to introduce care coordination as a tool to...
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Loyalty, Relationship, Product
The vendor delivers new technology that meets our needs. They have actually done a lot of great...
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Relationship
We are constantly having to advocate for our organization, and we don't necessarily see that from...
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Relationship
We have been working with the vendor for years, and we just found out that they actually have a...
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Product, Value
We have seen the ability to compare traditional routes of outreach versus Upfront's digital...
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Loyalty, Relationship
While I very much appreciate the relationship that we have with Upfront, I can't say for sure there...
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Value
I have conversations with the vendor where I feel like we are being nickel-and-dimed. The product...
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Relationship
One of our current struggles with Upfront is that for a long time, we have been running the same...
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Relationship
I really like working with Upfront; I really like their people. They have a strong vision of what...
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Relationship, Value
During COVID-19, Upfront allowed us to very quickly stand something up and reach out to individuals...
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Loyalty, Relationship
Once I started using PatientBond, I didn't look anywhere else. The person from Upfront who I talked...
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Operations, Product
Some parts of the system can be really overwhelming to people, but they are really easy for my team...
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Relationship
The vendor's support is really good. At one point, there was some confusion about how certain things...
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Relationship
Upfront has made a couple of improvements, but they do that when we ask for things. That isn't...
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Loyalty, Relationship
I really like working with Upfront. Their program is really great. I can't wait for our organization...
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Product
I spend a lot of time in Excel looking at data from Upfront. The data comes bunched up, so I have to...
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Relationship
While Upfront was in transition, our key point person may have been distracted, so when we had to...
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Relationship
The feedback we receive from Upfront about the results of our surveys and responses to text messages...
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Operations, Product
Because of the way we had to set up Upfront, instead of having an actual interface, we do a flat...
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Relationship
Aside from our monthly meeting with Upfront, they do not resolve our problems very promptly at all....
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Relationship, Product, Value
We needed a way to reach our patients more directly because our phone calls weren't being answered....
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Culture
Upfront works very hard to support our integration goals. Other partners don't, but they do.
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Relationship
Upfront is very easy to use from the patient’s perspective. We have gotten very high response rates,...
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Loyalty, Relationship, Product
Overall, we are really satisfied with the product. There are no problems, and the vendor has been a...
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Value
Upfront drives tangible outcomes for us in terms of reputation management and customer care. For our...
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Value
The product is pretty inexpensive compared to other solutions.
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Relationship
Upfront is our best vendor, and they have been a great partner. They have been very good at coming...
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Relationship, Product
The only real interaction that patients have with PatientBond is when they take the survey to get...
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Product
PatientBond is easy to use. There are some technical things that users have to take care of. The...
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Relationship
Upfront's customer service has been great. If users are questioning something about how to interpret...
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Relationship
The feedback that we have given the vendor has been taken very well. The vendor also gave us a tool...
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Culture, Relationship
The vendor has always been flexible with our changing priorities when it comes to the way we spend...
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Product
Upfront delivers on where they are, but aesthetically, the product isn't the prettiest. It is a flat...
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Product
We have specific programs and sometimes care gaps, so we try to reach out and remind users about...
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Relationship, Operations
I would recommend the product, and I would tell a peer that the vendor is easy to work with. That is...
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Relationship, Value
Upfront is easy to use unless patients have questions or are confused about why they are receiving a...
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Product
The product is missing the ability to tell users how far down a page scrolls or what they will need...
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Relationship, Operations
When Upfront was a brand new company, they had very few staff members. Their system was top heavy,...
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Product
It isn't the system's fault that we aren't integrated with it, but there is a lack of functionality...
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Loyalty, Value
If I were talking to Upfront, I would tell them that doing some kind of partnership with services...
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Relationship
When I ask a question to Upfront's support team, they are really fast. But we have put in some...
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Relationship
Upfront is based on customer service. Not only does Upfront give us updates about the actual program...
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Value
We have created a small program around Upfront. We could make the program much bigger, but for what...
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Value
We don’t have the full integration with Upfront that the system is capable of, but that is due to...
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Value
We were already looking at Upfront for care coordination, but then we fast-tracked everything to get...
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Culture
Upfront does a really amazing job bringing in new things. Upfront is far ahead of what we are...
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Relationship, Operations
The vendor gave me a contact person; I don't have to deal with calling the customer service people...
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Relationship
On a few different occasions, PatientBond was not functioning correctly, and Upfront actually gave...
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Culture, Operations
There was only one thing that Upfront was not able to do with the product. There was a complicated...
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Loyalty, Operations
We are trying to implement a new thing on the patient side of the program, and that is the only...
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Product, Value
Our patients and office staff are able to navigate the system easily. The program contains text, and...
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Culture, Relationship
Upfront sends out regular newsletters and takes the initiative to reach out to all of their...
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Loyalty, Relationship
Our goal is to know our patients, go on a journey with them, show them respect, and help them. Our...
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Operations
Our challenge is our ecosystem because we have folks who we have to lead through change management....
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Relationship
Upfront is definitely on the consumer and patient experience sides of the Triple Aim. Upfront...
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Relationship
PatientBond changed to Upfront, and the vendor was supposed to release some features and a bunch of...
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Product
Navigating the actual site is pretty simple, but I have to extract and create my own qualitative...
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Value
PatientBond is worth what we are paying. However, the users have to do a lot of legwork.
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Loyalty
We are considering replacing PatientBond because we want a solution that can offer more when it...
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Relationship
Upfront has just been an absolutely terrific partner with us. We have been with them from the...
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Product
The thing I like best about PatientBond is that we have the segmentation capability that gives our...
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Product
We actually have taken the patient questionnaire and embedded it into our assessment through our...
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Product
PatientBond has been a game changer for us in how we manage certain chronic conditions in terms of...
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Product, Product
Upfront is a great product that connects directly to our EMR and enables us to easily engage in...
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Product, Product
We have had some patients complain that they have to click on a link, and they don't know whether it...
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Relationship, Relationship, Value, Value
We have had a really great partnership with Upfront.
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Operations, Product
PatientBond is a different way to engage patients that want to receive education. And the education...
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Relationship
The vendor has been great to work with. They have been responsive when we have had issues. They have...
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Relationship
Upfront has had some staff changes, and that has been a little rough. The vendor has had some...
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Culture
There was something in the system that we were told was ready, but we later found out that it wasn't...
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Relationship
I can get ahold of the vendor's executives when I need to, so I don't have a real problem with the...
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Product
There are things that a lot of our people want to do in the system, but they have to request those...
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Product
The system is very low friction and easy to use on the patient side. In terms of our original scope,...
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Product
There were some areas of functionality on Upfront's road map that dropped off of that road map. That...
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Loyalty, Relationship, Product
I would tell someone who was looking into the solution that the things the vendor does for patient...
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Loyalty
Upfront actually acquired another company called PatientBond, and that acquisition has greatly...
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Relationship
Overall, we have a great working relationship with our representative. They have been wonderful with...
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Product
Upfront’s challenge is continuously refining the microsites they are sending out. Upfront sends...
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Culture, Value
I have seen our contracts with Upfront change over the years, and I have gone back to the vendor and...
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Loyalty
Acquiring PatientBond was a really smart decision for Upfront. Like many other digital companies,...
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Loyalty, Relationship
PatientBond could be a game changer for Upfront if they leverage the system in the right way. That...
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Culture
Upfront was great to work with in terms of the product's initial setup and making sure that we were...
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Relationship
We have regular collaborations with Upfront, but I don’t feel like they are coming to me with...
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Relationship
The engagement we were getting from our campaign was not as high as we had hoped, and the...
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Loyalty
The goal of the campaign we partnered with Upfront for was to get any patients who had yet to sign...
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Culture
I would tell anyone looking into Upfront to be really clear on what they are expecting and what...
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Relationship
Overall, I love Upfront. They are a great organization. Their leadership people are very personable...
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Culture
Upfront has a microsite, which is a site that they use so all the details and drop-down things are...
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Relationship
We really enjoy working with our representative. We think our representative probably travels a lot,...
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Product
The Upfront system is easy to use in terms of the way that it is structured and set up. There have...
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Relationship
Upfront is very helpful in coming back to us with best practices when we tell them the message that...
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Culture, Loyalty
We would like to have Upfront be part of our long-term plans, but we are all still learning how to...
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Culture, Value
We feel like what we pay is definitely worth it in the long run. Upfront does not nickel-and-dime us...
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Culture, Operations
Upfront could improve their implementation process by being more transparent about how long it takes...
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Product
Some of our challenges with furthering our work in the Upfront system are around our own internal...
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Product
PatientBond is really easy for me to use. It is a good product, and it does everything that it is...
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Relationship, Product, Value
PatientBond has been a very successful endeavor for us. The product has increased our patient...
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Product
PatientBond is really easy for our office staff to use. We are extremely satisfied with the product....
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Relationship
Upfront is both strategic and tactical. They are always accommodating and are always helping us...
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Product
We haven't had many problems with PatientBond. Their software is very simple, and it is mostly...
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Relationship, Product
We have found PatientBond to be extremely useful. It sends text messages to patients within 24 hours...
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Product
We are very happy with PatientBond. The vendor doesn't need to upgrade or change anything. We are...
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Value
PatientBond is definitely worth what we are paying for it. The vendor doesn't charge much, and they...
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Operations
I would like to see more training information from Upfront. We don't have an official training...
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Product
We want more patient engagement products from Upfront. We want communication products so that we can...
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Relationship, Product
Things can be delayed from time to time, but Upfront keeps pretty much all their promises. The...
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