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ARIA - Medical Oncology Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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Analyst/Coordinator

Varian is proactive. They are always putting out news bulletins about upcoming upgrades to their...

Mar 2021
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Analyst/Coordinator

The patient outcomes are always good. That isn't necessarily based on the software but on the...

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Analyst/Coordinator

The product is pretty self-explanatory and easy to use. The software lacks some bells and whistles,...

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Analyst/Coordinator

There are parts of the product, especially the pharmacy aspect, that could be improved. From what I...

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Analyst/Coordinator

Varian's customer support is the best of any of the vendors I deal with. The people that Varian has...

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VP/Other Executive

I am not really sure what will happen with Varian now that they have been acquired by Siemens. I...

Jan 2021
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VP/Other Executive

We haven't seen a lot of progress with ARIA in its development or integration with our EMR. We hope...

Jan 2021
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CIO

We have seen some improvements, but the announcement of Siemens acquiring Varian does make us a bit...

Dec 2020
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CIO

Our medical oncologists want to see more functionality, and our IT team wants to see more...

Dec 2020
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Manager

Varian is slow to respond sometimes when we need help. I don’t mean like a critical ticket; I mean...

Dec 2020
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Manager

There are some outstanding issues with integration and interoperability. Varian gave us an...

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Manager

Varian has awesome support and customer service once the product is up and running. Varian's support...

Dec 2020
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Manager

I think the price is a little high for ARIA Medical Oncology, so I would lower my score a little for...

Dec 2020
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Manager

Sometimes it is hard to get the Varian executives engaged. I would like more check-ins and visits,...

Dec 2020
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Manager

Some things in ARIA Medical Oncology is sort of funky. It has clunky reporting that is not very...

Dec 2020
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Manager

We paid for all of the bells and whistles that we got. They were expensive. We always want a...

Nov 2020
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Manager

The COVID-19 pandemic made no difference to Varian. We were up and running, and they supported us as...

Nov 2020
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Manager

We were told when we got our version of the product that it would work for MIPS and that it would...

Jul 2020
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Manager

We would like to have cut and paste capabilities in the product for the doctors when we scan in an...

Jul 2020
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Manager

Varian’s phone support is pretty good.

Jul 2020
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Manager

In terms of nickel-and-diming with Varian, we have to pay for anything that we need to have done. We...

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Manager

The drug administration portion is good whenever we record our chemo. The product helps us keep...

Jul 2020
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CIO

We have had Varian's product for several years, and we seem to be more in the maintenance mode....

Jul 2020
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CIO

The only issue we have had with Varian is with their business office module, which didn't live up to...

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Analyst/Coordinator

Varian definitely avoids charging us for every little thing. Their service delivery models are...

Jun 2020
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Analyst/Coordinator

We had a really tough time with our last upgrade on the product. It wasn’t the first upgrade we have...

Jun 2020
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Analyst/Coordinator

The product really does everything we want it to do. Healthcare is not as intuitive as putting a...

Jun 2020
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Analyst/Coordinator

My first reaction is to give Varian the top score for delivering new technology, but getting things...

Jun 2020
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Analyst/Coordinator

We requested a call with an executive, and that person did get on the call. The executives are...

Jun 2020
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Manager

Varian has supported us through COVID-19. They have been pretty good. Over the past couple of years,...

May 2020
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Manager

We have been using the product for so long. Everyone is used to it. We know the cons of the product...

May 2020
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Analyst/Coordinator

There are typically unanticipated things we find in the system; it is not comprehensive. There are...

Apr 2020
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Analyst/Coordinator

Varian has training after they implement an upgrade, but that is a pain point. Varian says they will...

Apr 2020
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Analyst/Coordinator

We are pretty well integrated with the product, but unfortunately, if we have lab results coming in,...

Apr 2020
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Analyst/Coordinator

The system could use some refreshes, updates, and modernizations. Those things would really...

Apr 2020
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Analyst/Coordinator

The patient-facing hardware is nice, and we can treat patients fast with it. The software...

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Analyst/Coordinator

The product doesn’t meet all our needs because we have to have separate portals and applications for...

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Analyst/Coordinator

Varian went back to a regional support model in which we typically work with one to two people, who...

Apr 2020
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Analyst/Coordinator

I would probably recommend a thorough evaluation for anyone looking at the solution. It seems like...

Apr 2020
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COO

We have been moving some of our smaller sites onto the system, so we will all be on one solution for...

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COO

We deeply evaluated our EMR vendor, but their system lacked a lot of functionality and did not seem...

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CIO

We have had a lot of problems with Varian over the years. There has not been any progress in...

Mar 2020
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CIO

We don’t really see an option to not partner with Varian, but they need to understand what our life...

Mar 2020
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CIO

The solution is very expensive. We are getting new equipment and other things that have kept us...

Mar 2020
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CIO

If we had other choices, we would absolutely not buy the solution again. The problem is that because...

Mar 2020
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CIO

The product is a great tool because of how it works. I would rate the product design and...

Mar 2020
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