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ARIA - Medical Oncology
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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User Commentary

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VP/Other Executive

Our relationship with Varian has deteriorated over the last couple of years. I used to be a major...

Sep 2021
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VP/Other Executive

We struggled with a recent upgrade. Some of us were working full steam ahead without any problems....

Sep 2021
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VP/Other Executive

The solution is fairly pricey. We do avoid some programs in order to work around that. One program...

Sep 2021
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VP/Other Executive

I happen to like the product, but getting the upgrades has not been a great experience. Providers...

Sep 2021
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VP/Other Executive

I don’t find the vendor terribly proactive. I have no executive involvement until I ask for it. I...

Sep 2021
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VP/Other Executive

We have some interfaces that don’t work. That has been an ongoing issue. There has been a lot of...

Sep 2021
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COO

The underlying architecture of the ARIA platform is not up to speed. It lacks functionality. The...

Aug 2021
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COO

I know that Varian is trying to improve the system. I hope that with the new product, we will see...

Aug 2021
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COO

We have a great project manager. They help me with a lot. I can usually contact our project manager...

Aug 2021
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Analyst/Coordinator

We have been stuck on an old version of the product, and that has hindered us from a lot of things....

Aug 2021
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Analyst/Coordinator

There is a current issue that we are having with the product. Varian said it would be fixed with a...

Aug 2021
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Analyst/Coordinator

Varian’s support model could be a little more robust. For example, I put in a support ticket for...

Aug 2021
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VP/Other Executive

ARIA - Medical Oncology is built on an old platform, so the screen is still very small. Our new...

Jul 2021
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VP/Other Executive

ARIA - Medical Oncology is easy to use. The product has built-in grading criteria, and that makes it...

Jul 2021
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VP/Other Executive

Varian could be more proactive by combining their knowledge from their help desk with their...

Jul 2021
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Manager

Varian’s customer support is excellent. I can open a ticket and immediately pick up the phone and...

May 2021
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Manager

The system's build is not too bad if we leave out regimens. I am not clinical, but I can build...

May 2021
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Manager

We have a lot of problems with the Citrix-based functionality and with working in that environment....

May 2021
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Manager

The only time I see a vendor executive from Varian is when they want to sell me something. It is not...

May 2021
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VP/Other Executive

With Varian, we get the biggest bang for our buck, although I think that Varian's competitors have...

Mar 2021
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VP/Other Executive

There are probably better products out there to meet the needs of the clinic. We will likely migrate...

Mar 2021
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Manager

ARIA is pretty user friendly; it is easy to train people to use it. The layout and customizability...

Mar 2021
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Manager

In terms of integration, we can't do a scheduled interface, and that makes some changes difficult.

Mar 2021
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CIO

Varian's medication oncology product was so painful. It was so bad that we are looking at other...

Mar 2021
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Analyst/Coordinator

Varian is proactive. They are always putting out news bulletins about upcoming upgrades to their...

Mar 2021
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Analyst/Coordinator

The patient outcomes are always good. That isn't necessarily based on the software but on the...

Mar 2021
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Analyst/Coordinator

The product is pretty self-explanatory and easy to use. The software lacks some bells and whistles,...

Mar 2021
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Analyst/Coordinator

There are parts of the product, especially the pharmacy aspect, that could be improved. From what I...

Mar 2021
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Analyst/Coordinator

Varian's customer support is the best of any of the vendors I deal with. The people that Varian has...

Mar 2021
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VP/Other Executive

I am not really sure what will happen with Varian now that they have been acquired by Siemens. I...

Jan 2021
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VP/Other Executive

We haven't seen a lot of progress with ARIA in its development or integration with our EMR. We hope...

Jan 2021
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CIO

We have seen some improvements, but the announcement of Siemens acquiring Varian does make us a bit...

Dec 2020
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(0)
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CIO

Our medical oncologists want to see more functionality, and our IT team wants to see more...

Dec 2020
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Manager

Varian is slow to respond sometimes when we need help. I don’t mean like a critical ticket; I mean...

Dec 2020
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Manager

There are some outstanding issues with integration and interoperability. Varian gave us an...

Dec 2020
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Manager

Varian has awesome support and customer service once the product is up and running. Varian's support...

Dec 2020
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Manager

I think the price is a little high for ARIA Medical Oncology, so I would lower my score a little for...

Dec 2020
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Manager

Sometimes it is hard to get the Varian executives engaged. I would like more check-ins and visits,...

Dec 2020
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Manager

Some things in ARIA Medical Oncology is sort of funky. It has clunky reporting that is not very...

Dec 2020
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Manager

We paid for all of the bells and whistles that we got. They were expensive. We always want a...

Nov 2020
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Manager

The COVID-19 pandemic made no difference to Varian. We were up and running, and they supported us as...

Nov 2020
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