Veradigm Ambulatory Suite – Small Practices Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product
Veradigm tries as hard as they can to make everything talk, but it would be nice if they could get a...
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Relationship
It would be nice to have a particular Veradigm manager that we knew we could call because what we...
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Relationship, Operations
We are pretty pleased with Veradigm. They give us good, fairly prompt service. When we have any...
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Value
Veradigm is hard to work with, and they have a lot of fees for every little thing, but their product...
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Product, Value
I would not buy Veradigm Ambulatory Suite again. I have a very small practice, and the solution is...
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Operations, Value
Veradigm's training is bad. It is expensive and not great. They want to charge us for every little...
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Product
Veradigm has a great product. The current functionality is pretty good. It is not perfect, but it is...
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Product
I would prefer the focus be on enhancing the product's usability rather than trying to be everything...
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Relationship, Product
Veradigm has supposedly streamlined their products, compared to when the vendor was called...
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Relationship, Product
Veradigm doesn’t have much that is new other than the logo. The logo is exciting and beautiful....
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Value
In terms of charges, Veradigm has gotten a lot better. A few years ago, Veradigm did nickel-and-dime...
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Product
Veradigm’s upgrades kill them. There are good things and bad things with Veradigm’s implementation...
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Operations
Veradigm’s training tends to not be in lockstep with their upgrades. And for a while, the training...
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Product
Veradigm Ambulatory Suite works pretty well. There are always defects and deficiencies, but for the...
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Loyalty, Relationship
Veradigm has a unique opportunity with its consolidation to be a leader in the market for the...
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Product
I have a pretty high regard for Veradigm and their product. They do very well. Veradigm is a pretty...
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Product
Veradigm Ambulatory Suite has a pretty good communication system for the providers in the front...
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Relationship
Sometimes it is difficult to work with Veradigm’s customer support team because the support people...
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Relationship, Product
We are hosted with Veradigm. They update their software regularly, and they do a good job with that....
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Operations, Value
Veradigm doesn't really do any training, and if we want any training, we have to pay for it. We are...
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Loyalty, Product
The system is a great product. It meets all of our requirements. It is solid, and it works. I don't...
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Relationship
Veradigm's support is inconsistent, but when it is good, it is very good. Their support is cyclical....
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Culture, Relationship
Veradigm's people don't care about us at all. The only contact we have at Veradigm is a salesperson,...
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Product, Value
We use a third-party solution for intake instead of Veradigm Ambulatory Suite because Veradigm's...
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Value
I want nothing new from Veradigm because they charge us extra money for anything we use from them....
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Loyalty, Product
I went to the Veradigm product because it was a web-based product, so if something happened, like...
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Culture, Relationship
Veradigm could improve communications. Since we bought the product, we haven't had any interactions...
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Relationship
The customer support has been outsourced overseas. The support people don’t even know the Veradigm...
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Product
The vendor went from Allscripts to Veradigm and changed all the colors on the screen. We can't do...
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Product
I would like simple, logistical reporting capabilities. Veradigm calls the terminology for adjusting...
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Culture, Relationship
Veradigm does not tell us that they have a new feature coming out. We got an email all of a sudden...
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