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Veradigm Ambulatory Suite – Small Practices Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Manager

Product

I would prefer the focus be on enhancing the product's usability rather than trying to be everything...

Jul 2024
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Manager

Relationship, Product

Veradigm has supposedly streamlined their products, compared to when the vendor was called...

Jul 2024
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Manager

Relationship, Product

Veradigm doesn’t have much that is new other than the logo. The logo is exciting and beautiful....

Jul 2024
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Manager

Value

In terms of charges, Veradigm has gotten a lot better. A few years ago, Veradigm did nickel-and-dime...

Jul 2024
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Manager

Product

Veradigm’s upgrades kill them. There are good things and bad things with Veradigm’s implementation...

Jul 2024
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Manager

Operations

Veradigm’s training tends to not be in lockstep with their upgrades. And for a while, the training...

Jul 2024
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Manager

Product

Veradigm Ambulatory Suite works pretty well. There are always defects and deficiencies, but for the...

Jul 2024
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Manager

Loyalty, Relationship

Veradigm has a unique opportunity with its consolidation to be a leader in the market for the...

Jul 2024
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Manager

Product

I have a pretty high regard for Veradigm and their product. They do very well. Veradigm is a pretty...

Mar 2024
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Manager

Product

Veradigm Ambulatory Suite has a pretty good communication system for the providers in the front...

Mar 2024
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Manager

Relationship

Sometimes it is difficult to work with Veradigm’s customer support team because the support people...

Mar 2024
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Manager

Relationship, Product

We are hosted with Veradigm. They update their software regularly, and they do a good job with that....

Feb 2024
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Manager

Operations, Value

Veradigm doesn't really do any training, and if we want any training, we have to pay for it. We are...

Feb 2024
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Manager

Loyalty, Product

The system is a great product. It meets all of our requirements. It is solid, and it works. I don't...

Feb 2024
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Manager

Relationship

Veradigm's support is inconsistent, but when it is good, it is very good. Their support is cyclical....

Feb 2024
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Manager

Culture, Relationship

Veradigm's people don't care about us at all. The only contact we have at Veradigm is a salesperson,...

Feb 2024
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Manager

Product, Value

We use a third-party solution for intake instead of Veradigm Ambulatory Suite because Veradigm's...

Feb 2024
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Manager

Value

I want nothing new from Veradigm because they charge us extra money for anything we use from them....

Feb 2024
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Manager

Loyalty, Product

I went to the Veradigm product because it was a web-based product, so if something happened, like...

Feb 2024
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Manager

Culture, Relationship

Veradigm could improve communications. Since we bought the product, we haven't had any interactions...

Feb 2024
||
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Manager

Relationship

The customer support has been outsourced overseas. The support people don’t even know the Veradigm...

Feb 2024
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Manager

Product

The vendor went from Allscripts to Veradigm and changed all the colors on the screen. We can't do...

Feb 2024
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Manager

Product

I would like simple, logistical reporting capabilities. Veradigm calls the terminology for adjusting...

Feb 2024
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Manager

Culture, Relationship

Veradigm does not tell us that they have a new feature coming out. We got an email all of a sudden...

Feb 2024
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Manager

Value

Veradigm didn't avoid charging us for every little thing, but they did shave a bit off of our bill....

Dec 2023
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Manager

Product

The system's reports are very confusing to me. If we want to run reports, we have to do a lot of...

Dec 2023
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Manager

Relationship

At one point, we wanted the vendor to make a change. We had a terrible time trying to get to the...

Dec 2023
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Manager

Relationship

The people we have worked with as we have gone through our migration to the cloud have been really...

Dec 2023
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Physician

Product

From Veradigm’s PM side, I haven't heard a lot from the front desk about the ease of making...

Dec 2023
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Physician

Value

Veradigm wasn’t getting the charges out for a few months. It was hard for us to pay the bills....

Dec 2023
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Physician

Loyalty

Veradigm is going to improve. Hopefully, there is going to be a shake-up in the EHR market in 2024....

Dec 2023
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Physician

Value

Veradigm is known for their charges. We went through two business administrators recently, and they...

Dec 2023
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Physician

Product

When Veradigm was Allscripts, they did all prescriptions. Getting prescriptions out is one of the...

Dec 2023
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Physician

Product

Veradigm should get a patient intake tool and buy some third-party solutions. They should put...

Dec 2023
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Physician

Operations

I use Veradigm's products every day. However, Veradigm didn't provide us with much training.

Dec 2023
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Physician

Relationship

Veradigm’s support system has changed. We have a different way of submitting cases. Veradigm’s...

Dec 2023
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Physician

Product

Veradigm’s patient portal is strong; that's what I have heard from patients. Patients don't complain...

Dec 2023
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Physician

Loyalty

When we went to the cloud, we looked at other EHRs, but what made us stay with Veradigm was that our...

Dec 2023
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Manager

Product

Veradigm's EHR is horrible. It is very antiquated and outdated. It is very time consuming. It takes...

Dec 2023
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Manager

Value

Veradigm bills me a lot of times each month. I think the many bills get away with many different charges....

Dec 2023
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Manager

Operations

I ask Veradigm for training, and they just send me links or papers, or I can get on a chat. I...

Dec 2023
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Director

Product

On the PM side, we dislike the reporting the most. The reporting could be completely revamped to be...

Nov 2023
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Director

Operations

We had good directives initially from Veradigm, but we had to learn from there. We got a baseline...

Nov 2023
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Director

Operations, Product

The PM has been the same the entire time we have been using it. We have never been taught anything....

Nov 2023
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Director

Product

We get through the day and do what we need to do. We are very particular about what we do. We...

Nov 2023
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Director

Relationship

Veradigm is reactive only when we throw things out there. We have to jump through hoops to get...

Nov 2023
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(0)
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Director

Relationship, Product

We don’t foresee any degree of change from Veradigm; things have been the same for many years. If...

Nov 2023
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Director

Product

Veradigm EHR is not customizable at all. The biggest thing we were told when we switched to Veradigm...

Nov 2023
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Director

Operations, Product

We don’t know when an upgrade is coming. We want to know whether there is an upgrade and, if so,...

Nov 2023
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Director

Relationship

When we started with Veradigm, we were promised things that didn't come to fruition, such as being...

Nov 2023
||
(0)
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Director

Relationship

The vendor seems to take quite a while to respond to tickets, and some things may not seem urgent to...

Nov 2023
||
(0)
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Manager

Operations, Product

Veradigm Ambulatory Suite is like a wormhole. It is getting harder and harder to use, and the vendor...

Oct 2023
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(0)
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Manager

Product

We have barely seen any upgrades from Veradigm. That is pretty sad. When we do see upgrades, they...

Oct 2023
||
(0)
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Manager

Value

We would tell friends or peers who were considering Veradigm Ambulatory Suite that the vendor isn't...

Oct 2023
||
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Manager

Relationship

If an organization can get a great analyst from Veradigm, that person can be very knowledgeable and...

Oct 2023
||
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Manager

Culture, Relationship

Since the acquisition, Veradigm's support has gotten worse. We can't even leave a message and have...

Oct 2023
||
(0)
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Manager

Relationship

We keep our expectations of Veradigm low, and that is telling. We have been with the vendor for so...

Oct 2023
||
(0)
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Manager

Value

Veradigm nickel-and-dimes us for every little thing.

Oct 2023
||
(0)
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Manager

Product

Veradigm brings new technology forward with mobile things, but because we are so small, we don’t...

Oct 2023
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(0)
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Manager

Operations, Product

Before we started using Veradigm's cloud service, the upgrades were horrible because we were on our...

Oct 2023
||
(0)
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Manager

Relationship, Value

The support from Veradigm has gone steadily downhill since they went offshore for their support. The...

Oct 2023
||
(0)
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Manager

Relationship

If an organization is too small, they are not going to get anybody that can solve their problems. We...

Oct 2023
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Manager

Relationship, Product, Value

I like being hosted by Veradigm. That option is fantastic for small practices and takes a lot of the...

Oct 2023
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Manager

Product

Veradigm could improve the ease of interoperability. Our patients are frustrated because when they...

Oct 2023
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(0)
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Manager

Product

There are too many clicks in Veradigm Ambulatory Suite. The good thing is that Veradigm is redoing...

Oct 2023
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(0)
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Manager

Value

Veradigm charges us for every little thing. Our invoices are two and a half pages long when we lay...

Oct 2023
||
(0)
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Manager

Product

When advanced imaging is ordered on the EHR side of Veradigm Ambulatory Suite, I would love for...

Oct 2023
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(0)
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Physician

Relationship

I have enjoyed how timely the vendor is about addressing any of the problems we have with the...

Oct 2023
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(0)
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Physician

Product

We sometimes get dinged by insurers who say they are trying to ensure quality of care. For example,...

Oct 2023
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(0)
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Physician

Product

It would be nice if Veradigm didn't have to use an outside vendor for their pharmacy and...

Oct 2023
||
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