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Veradigm EHR Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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Commentary Summary

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User Commentary

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Manager

Loyalty

If we were to choose again, we would probably look at different vendors for our EHR. We have grown...

Jun 2024
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Manager

Product

Using Veradigm EHR is just a lot of clicking. It is very clunky. We asked for a lot of product...

Jun 2024
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Manager

Relationship, Operations, Product

It seems like every time we do an upgrade, it breaks a lot of things. It would be nice for Veradigm...

Jun 2024
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Manager

Relationship, Product

With Veradigm EHR, Veradigm does a lot of development, but the development is not always complete in...

May 2024
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Manager

Relationship

How Veradigm does enhancement requests is broken. They have a client connect where people can vote...

May 2024
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Manager

Relationship

I have had great meetings with Veradigm, and they have assigned people to work on my cases. We don't...

May 2024
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Manager

Product

I love Veradigm EHR. I wouldn't look at any other EHRs. Veradigm EHR is really good. Everyone is...

May 2024
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Director

Loyalty, Value

There has just been a steady decline in the functionality, the user experience, and the support...

May 2024
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Director

Operations

Typically, Veradigm will train us on the bare minimum but not actually give us more insight. We...

May 2024
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Nurse

Loyalty, Product

I really like Veradigm EHR. The only thing that I could see our organization looking at differently...

May 2024
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Nurse

Relationship

Veradigm is good at being proactive. Veradigm works very hard, and if they don't have an answer,...

May 2024
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Nurse

Loyalty, Product

The only thing that could be easier is the bidirectional thing with the immunization registry. I...

May 2024
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CEO/President

Product

I would not buy Veradigm EHR again. There is not a lot of flexibility in it. For example, we cannot...

Apr 2024
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(0)
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CEO/President

Relationship, Product

I would like access to Veradigm’s reports. They have a lot of reports, but I can use only a small...

Apr 2024
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(0)
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CEO/President

Value

I have been pretty happy with a couple of things regarding Veradigm’s training. We implemented some...

Apr 2024
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CEO/President

Loyalty, Product

There is a small change coming up in Veradigm EHR that I'm excited about. There is going to be an...

Apr 2024
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CFO

Product

The system is fairly clunky. It doesn't have great workflows, but the comparable systems in the...

Mar 2024
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CFO

Loyalty, Product

One thing we have had to do is add on a bunch of third-party tools to enable us in population...

Mar 2024
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VP/Other Executive

Value

Billing statements are an atrocity when we have multiple providers coming into the practice at...

Jan 2024
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Analyst/Coordinator

Relationship

I would absolutely buy the product again. We have to create new servers, and there is a lot that...

Jan 2024
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Analyst/Coordinator

Operations, Product

I don't really need Veradigm’s training, but I know they offer it. Our end users know the product so...

Jan 2024
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Analyst/Coordinator

Product

I have rarely heard any positives about Veradigm EHR from the providers. It is basically the same...

Jan 2024
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Analyst/Coordinator

Relationship

I put in a ticket for support after trying to troubleshoot everything that I possibly can. Getting...

Jan 2024
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Analyst/Coordinator

Product, Value

We would like better functionality overall, both for the users and for the admins on the back end....

Dec 2023
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Analyst/Coordinator

Relationship, Product

When Veradigm has a release and tells us the changes that are coming, the changes are not...

Dec 2023
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Analyst/Coordinator

Relationship

We struggle quite a bit with Veradigm’s customer support. We get the runaround when we put a ticket...

Dec 2023
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Analyst/Coordinator

Relationship

Veradigm gives us a lot of promises for better support, better response times, patches, and changes...

Dec 2023
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Director

Relationship

Veradigm could have better communication about the interfaces available. I have been working on an...

Dec 2023
||
(0)
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Director

Operations

Veradigm has done some different things with their training that I'm really happy with. For the...

Dec 2023
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(0)
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Director

Product

Veradigm’s issue with interoperability is the interfaces. Adding them just seems like a very long...

Dec 2023
||
(0)
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Director

Loyalty, Product

I would not buy Veradigm EHR again because every hospital around us in the city and the state seems...

Dec 2023
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(0)
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Director

Value

Since Allscripts was bought out by Veradigm, our experience with charges has actually improved. We...

Dec 2023
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Director

Product

Veradigm EHR’s biggest strength is being able to customize the workflow of our practice. We like...

Dec 2023
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Director

Loyalty, Product

I'm not sure whether this is due to our hardware or Veradigm’s hardware, but the speed of the EHR is...

Dec 2023
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Analyst/Coordinator

Value

There is always something with the EHR. There is an additional cost for MIPS assistance and billing....

Nov 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

Increased abilities in FollowMyHealth would be great. The portal is lacking. There are a lot of...

Nov 2023
||
(0)
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Analyst/Coordinator

Product

The product is user friendly, efficient, and effective. There are a couple of hiccups here and...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship

The support is not as good as it used to be. The turnaround time is longer, and things seem to be...

Nov 2023
||
(0)
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Director

Product

Veradigm’s EHR is a very comprehensive system. It covers all of the needs of a private primary care...

Nov 2023
||
(0)
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Director

Loyalty, Product

We have looked at other systems, and Veradigm is further along in the pathway of making the system...

Nov 2023
||
(0)
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Director

Operations

When we want to know how to perform a certain function in Veradigm EHR, we should be able to search...

Nov 2023
||
(0)
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Director

Relationship, Product

For opening support cases, our general approach is through Veradigm’s web experience. We rarely make...

Nov 2023
||
(0)
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Manager

Value

The vendor doesn’t charge for every little thing, but there were a couple of big, isolated things...

Nov 2023
||
(0)
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Manager

Product

We had some automation in place with the previous EHR, which should be the more outdated EHR,...

Nov 2023
||
(0)
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Manager

Operations

Only through our diligence, complaining, and escalating things to higher-ups did we get a new...

Nov 2023
||
(0)
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Manager

Relationship

The vendor’s support is very hit or miss. Back in the day, we had people that we could call...

Nov 2023
||
(0)
 Thank you  Helpful

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Manager

Operations

Anything would be an improvement to the vendor's training. That training is almost nonexistent right...

Oct 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship

I would like the vendor to reach out to us about upgrades, new releases, and new products. It would...

Oct 2023
||
(0)
 Thank you  Helpful

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Manager

Value

The vendor doesn't avoid charging us for every little thing. Their charges are becoming more...

Oct 2023
||
(0)
 Thank you  Helpful

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Manager

Product

Our front office staff members have been fine with the system. Its scheduling options could be a...

Oct 2023
||
(0)
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Manager

Culture, Relationship

The vendor's accounting group is their most frustrating group. They have had a ton of turnover. The...

Oct 2023
||
(0)
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Manager

Relationship

Veradigm's support needs help. Veradigm doesn't have enough support people, and like most other...

Oct 2023
||
(0)
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Manager

Product

Our users haven't found the system to be user friendly. There are some physician therapy and rehab...

Oct 2023
||
(0)
 Thank you  Helpful

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Director

Loyalty

At the time we picked Veradigm EHR, it was the right product, but we have grown quicker than the...

Oct 2023
||
(0)
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Director

Value

Veradigm overcharges us for a lot of their interfaces. Veradigm already has the interfaces done, but...

Oct 2023
||
(0)
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Director

Product

For smaller groups, Veradigm EHR is perfectly fine. It is very simple and intuitive to use. Our...

Oct 2023
||
(0)
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