Veradigm EHR Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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VP/Other Executive

Value

Billing statements are an atrocity when we have multiple providers coming into the practice at...

Jan 2024
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Analyst/Coordinator

Relationship

I would absolutely buy the product again. We have to create new servers, and there is a lot that...

Jan 2024
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Analyst/Coordinator

Operations, Product

I don't really need Veradigm’s training, but I know they offer it. Our end users know the product so...

Jan 2024
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Analyst/Coordinator

Product

I have rarely heard any positives about Veradigm EHR from the providers. It is basically the same...

Jan 2024
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Analyst/Coordinator

Relationship

I put in a ticket for support after trying to troubleshoot everything that I possibly can. Getting...

Jan 2024
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Analyst/Coordinator

Product, Value

We would like better functionality overall, both for the users and for the admins on the back end....

Dec 2023
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Analyst/Coordinator

Relationship, Product

When Veradigm has a release and tells us the changes that are coming, the changes are not...

Dec 2023
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Analyst/Coordinator

Relationship

We struggle quite a bit with Veradigm’s customer support. We get the runaround when we put a ticket...

Dec 2023
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Analyst/Coordinator

Relationship

Veradigm gives us a lot of promises for better support, better response times, patches, and changes...

Dec 2023
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Director

Relationship

Veradigm could have better communication about the interfaces available. I have been working on an...

Dec 2023
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Director

Operations

Veradigm has done some different things with their training that I'm really happy with. For the...

Dec 2023
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Director

Product

Veradigm’s issue with interoperability is the interfaces. Adding them just seems like a very long...

Dec 2023
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Director

Loyalty, Product

I would not buy Veradigm EHR again because every hospital around us in the city and the state seems...

Dec 2023
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Director

Value

Since Allscripts was bought out by Veradigm, our experience with charges has actually improved. We...

Dec 2023
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Director

Product

Veradigm EHR’s biggest strength is being able to customize the workflow of our practice. We like...

Dec 2023
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Director

Loyalty, Product

I'm not sure whether this is due to our hardware or Veradigm’s hardware, but the speed of the EHR is...

Dec 2023
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Analyst/Coordinator

Value

There is always something with the EHR. There is an additional cost for MIPS assistance and billing....

Nov 2023
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Analyst/Coordinator

Loyalty, Product

Increased abilities in FollowMyHealth would be great. The portal is lacking. There are a lot of...

Nov 2023
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Analyst/Coordinator

Product

The product is user friendly, efficient, and effective. There are a couple of hiccups here and...

Nov 2023
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Analyst/Coordinator

Relationship

The support is not as good as it used to be. The turnaround time is longer, and things seem to be...

Nov 2023
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Director

Product

Veradigm’s EHR is a very comprehensive system. It covers all of the needs of a private primary care...

Nov 2023
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Director

Loyalty, Product

We have looked at other systems, and Veradigm is further along in the pathway of making the system...

Nov 2023
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Director

Operations

When we want to know how to perform a certain function in Veradigm EHR, we should be able to search...

Nov 2023
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Director

Relationship, Product

For opening support cases, our general approach is through Veradigm’s web experience. We rarely make...

Nov 2023
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Manager

Value

The vendor doesn’t charge for every little thing, but there were a couple of big, isolated things...

Nov 2023
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Manager

Product

We had some automation in place with the previous EHR, which should be the more outdated EHR,...

Nov 2023
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Manager

Operations

Only through our diligence, complaining, and escalating things to higher-ups did we get a new...

Nov 2023
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Manager

Relationship

The vendor’s support is very hit or miss. Back in the day, we had people that we could call...

Nov 2023
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Manager

Operations

Anything would be an improvement to the vendor's training. That training is almost nonexistent right...

Oct 2023
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Manager

Relationship

I would like the vendor to reach out to us about upgrades, new releases, and new products. It would...

Oct 2023
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Manager

Value

The vendor doesn't avoid charging us for every little thing. Their charges are becoming more...

Oct 2023
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Manager

Product

Our front office staff members have been fine with the system. Its scheduling options could be a...

Oct 2023
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Manager

Culture, Relationship

The vendor's accounting group is their most frustrating group. They have had a ton of turnover. The...

Oct 2023
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Manager

Relationship

Veradigm's support needs help. Veradigm doesn't have enough support people, and like most other...

Oct 2023
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Manager

Product

Our users haven't found the system to be user friendly. There are some physician therapy and rehab...

Oct 2023
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Director

Loyalty

At the time we picked Veradigm EHR, it was the right product, but we have grown quicker than the...

Oct 2023
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Director

Value

Veradigm overcharges us for a lot of their interfaces. Veradigm already has the interfaces done, but...

Oct 2023
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Director

Product

For smaller groups, Veradigm EHR is perfectly fine. It is very simple and intuitive to use. Our...

Oct 2023
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Director

Product

Veradigm EHR recently had an update that was supposed to do a bunch of stuff that it didn't do. We...

Sep 2023
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Director

Operations, Product

The system is very easy to use. Once we find out where the layout is, getting to what we need to get...

Sep 2023
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Director

Operations, Product

The way we get into the product is clunky. I just don't understand our setup, but because we have...

Sep 2023
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Manager

Product

Buying the product again is a big no. I would choose another product I know over Veradigm EHR....

Aug 2023
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Manager

Product, Value

I might recommend Veradigm EHR for a small practice with limited funds and a few providers; that...

Aug 2023
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Manager

Relationship

The big problem with Veradigm’s support team is the canned answers. It would be better if the team...

Aug 2023
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Manager

Relationship

With some vendors that we work with, the upper-level management team seems unreachable. With...

Aug 2023
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Manager

Loyalty, Relationship

There are things that Veradigm has done really well, but other times, the vendor doesn't even want...

Aug 2023
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Manager

Value

Veradigm wants to charge us a large amount for every interface, even if the interfaces are just...

Aug 2023
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Manager

Operations

Veradigm’s implementation services are pretty good. The vendor has come a long way over the years. I...

Aug 2023
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Manager

Relationship, Product

Veradigm has increased their design and other functionalities. The vendor has made some progress...

Aug 2023
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Manager

Loyalty

I am satisfied with Veradigm EHR, and when we had a choice to switch away from Veradigm EHR, the...

Jul 2023
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Manager

Product

Veradigm EHR only does authorizations, so it doesn’t have a full referral module. We have to use an...

Jul 2023
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Manager

Product

We have to do a lot of customization to Veradigm EHR to make it work and interface with our local...

Jul 2023
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Manager

Relationship

My relationship with the vendor’s team over the EHR is not as close as it is with the teams over the...

Jul 2023
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Manager

Loyalty

We would not recommend Veradigm EHR. There are other products out there that can be utilized better....

Jul 2023
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Manager

Operations, Product

Our providers often have issues loading growth charts, and I don't know whether that happens with...

Jul 2023
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Manager

Product

We have fewer interfaces with Veradigm EHR than with other products by the vendor, and we have...

Jul 2023
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Manager

Operations, Product

Providers often have issues with the EHR because the instructions are not correct. We make guides...

Jul 2023
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Manager

Loyalty

I don't know Veradigm’s plans for the future, but they are not moving quickly enough with technology....

Jul 2023
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Manager

Relationship

It is hard to find people to work with at Veradigm, and it is hard to assign a task to the right...

Jul 2023
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Manager

Relationship

I have a call cadence with my contact at Veradigm, and they are amazing. They go over all products...

Jul 2023
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Manager

Relationship, Product

With the EHR, we really struggle to get anything customized to our specific needs because the vendor...

Jun 2023
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Nurse

Operations, Product

The EHR is pretty user friendly. The setup and background changes are fairly easy. Veradigm is good...

May 2023
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Nurse

Relationship, Product

Veradigm is working on most of the things that we want. The vendor has already had the same ideas as...

May 2023
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Nurse

Relationship

Sometimes the language barrier with the support team is a little difficult. It is hard to understand...

May 2023
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Director

Relationship

We have had a few small hiccups with Veradigm’s upgrades, but they have a helpful form and a good...

May 2023
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Director

Product

Veradigm EHR is pretty intuitive. It does a good job, a lot of which has to do with the setup on the...

May 2023
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Director

Relationship

The vendor’s support for Veradigm EHR could be better. We have to ask for updates on tickets more...

May 2023
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Director

Loyalty, Relationship

I don’t know what to expect from Veradigm in the future, but I feel pretty good about where they are...

May 2023
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Director

Product

The look and feel of the EHR are good. Almost everyone who is operating in the EHR needs to have a...

Mar 2023
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