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Veradigm Enterprise Resource Planning
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Director

Relationship, Relationship

Altera Digital Health’s new ownership makes us optimistic.

Apr 2023
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Director

Operations, Operations

Allscripts’ upgrades were a mess, and we had a lot of communication issues. We had trouble with...

Apr 2023
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(0)
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Director

Operations, Operations

We had somebody from Altera Digital Health come out for training in Paragon Materials Management,...

Apr 2023
||
(0)
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Director

Relationship, Relationship

We have regular meetings with Altera Digital Health, and they just check on us and see how things...

Apr 2023
||
(0)
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Manager

Product

The last upgrade of Allscripts Fiscal Management didn't go smoothly. The vendor isn’t putting enough...

Apr 2023
||
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Manager

Relationship, Product

Going into the latest update of Allscripts Fiscal Management, we knew about several issues, and then...

Apr 2023
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Manager

Relationship

Veradigm’s executive involvement has dropped some, and communication between Veradigm and their...

Apr 2023
||
(0)
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CIO

Loyalty

We are moving to Suncom's platform, but Paragon Materials Management is part of the Suncom platform....

Mar 2023
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(0)
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CIO

Operations

With Altera Digital Health, I often have to go to the executive level to get what I need. A lot of...

Mar 2023
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CIO

Relationship

Altera Digital Health's executives are pretty responsive. We have the same person for all our...

Mar 2023
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Manager

Relationship

The vendor's support is excellent. They have online and phone support, and the vendor's support is...

Mar 2023
||
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Manager

Operations

With implementations, there could be more explanations of different processes and where I am going....

Mar 2023
||
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Manager

Loyalty, Relationship

The vendor listens well to customers and what they need, and the vendor is aware of issues that...

Mar 2023
||
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Manager

Relationship, Product

We have an interface with a third-party product, and we ran into some issues where we found that the...

Mar 2023
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Manager

Relationship

The vendor has a website where we get emails, and if we are on the website and there are any issues,...

Mar 2023
||
(0)
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Manager

Operations

The vendor trains the trainer, but if we need any additional assistance or explanations of...

Mar 2023
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Manager

Loyalty, Product

I have been using the product for so long that the functionality is easy to use. No application can...

Mar 2023
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Manager

Relationship

If something needs to be escalated, I know who to go to, and they escalate things to the top...

Mar 2023
||
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Manager

Relationship, Operations, Product

In terms of support, information is readily available. With some applications I have been on, the...

Mar 2023
||
(0)
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Manager

Relationship, Product

The product is a big application. We can't possibly use every functionality, but when we ask about...

Mar 2023
||
(0)
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Manager

Relationship, Product

As Allscripts grows and builds new upgrades for the future, it would be beneficial if they would...

Mar 2023
||
(0)
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Manager

Operations

Veradigm could improve their training by knowing the client's environment and getting more...

Mar 2023
||
(0)
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Manager

Product

My biggest complaint is that we still have to do desktop installs for the system. The vendor should...

Mar 2023
||
(0)
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Manager

Product

There are some integration aspects that might need to be enhanced between Allscripts' systems and...

Mar 2023
||
(0)
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CNO

Loyalty, Product

In general, the solution has been pretty limiting for us. We use another vendor's EMR, but our...

Nov 2022
||
(0)
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CNO

Loyalty, Product

We have told our organization that we need to get off of Paragon Materials Management because it...

Nov 2022
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