Veradigm Practice Management Commentary
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Chris Clune
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User Commentary

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Manager

Relationship, Product

Veradigm does the best that they can to keep promises. We have worked closely with them on different...

Feb 2024
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Manager

Loyalty, Product

Veradigm is making the whole application look more modern. Our users are getting younger and...

Feb 2024
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Manager

Relationship

We have a client manager, so if we don't get what we need, there is a path to escalation. That is...

Feb 2024
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Analyst/Coordinator

Relationship, Operations, Product

Ease of use is one of Veradigm Practice Management's strengths. It is especially easy for us to...

Feb 2024
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Analyst/Coordinator

Product

If I were to give the vendor some suggestions for improvement, I would suggest that they revamp...

Feb 2024
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VP/Other Executive

Product, Value

Veradigm Practice Management has robust reporting capabilities. It has an add-on option that is nice...

Jan 2024
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Director

Product

I'm not sure whether this is the fault of Veradigm Practice Management or a system it integrates...

Jan 2024
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Director

Product

We could have an endless explanation about why Veradigm Practice Management doesn’t function as best...

Jan 2024
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Director

Product

Veradigm has tasking queues where our vendors can ask coders to do things, and those queues are...

Jan 2024
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Analyst/Coordinator

Product

Veradigm Practice Management is my baby. It is the product that I know, trust, and believe in. It...

Jan 2024
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Analyst/Coordinator

Culture, Value

We get quite a few bills from Veradigm, and our client services manager with them actually came to...

Jan 2024
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Analyst/Coordinator

Product

Veradigm Practice Management is archaic. It is not very updated; it is not a web-based system. There...

Dec 2023
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Analyst/Coordinator

Product

I like the simplicity of being able to do the steps we need to do in Veradigm Practice Management....

Dec 2023
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Director

Culture

We were sold one thing, but the system that we actually implemented was another thing. We were told...

Dec 2023
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Director

Value

Veradigm nickel-and-dimes us for everything. We need things that are outside of the vendor's normal...

Dec 2023
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Director

Product

The biggest areas of opportunity that the vendor has would be with integration and with upgrading...

Dec 2023
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Director

Relationship

When we escalate things with the vendor, those things go pretty well, but a lot of the time, we have...

Dec 2023
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Director

Relationship

If I were to talk to someone about the system, they would have their own list of questions about...

Dec 2023
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Director

Operations, Product

One of the challenges that we face is education for staff members about new features in Veradigm....

Nov 2023
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Director

Product

The system is basic, but it is tried and true. It has flexible scheduling options. The vendor has...

Nov 2023
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Director

Product

The process of creating schedules in Veradigm's system is pretty good. Veradigm's system looks like...

Nov 2023
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Director

Relationship

Veradigm sends out a fairly reasonable amount of communication about things. They also identify...

Nov 2023
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Analyst/Coordinator

Operations, Product

Veradigm Practice Management is user friendly, and people know it already. It is easy and just a...

Nov 2023
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Analyst/Coordinator

Product

We are at Veradigm’s mercy for their upgrades and everything, and it would be nice if we had a...

Nov 2023
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Manager

Loyalty

We made a change to our locations that is supposed to take place soon, and we are supposed to have a...

Nov 2023
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Manager

Culture, Relationship

Veradigm doesn’t keep all promises. That issue is related to their new products and their sales...

Oct 2023
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Manager

Product

Veradigm could integrate the patient intake and registration pieces with a texting piece. There is a...

Oct 2023
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Manager

Product

The core functions are user friendly and intuitive. What makes them user friendly and intuitive is...

Oct 2023
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Manager

Culture, Relationship, Operations

The vendor has some services that we haven't found out about until after we have needed them. In the...

Oct 2023
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Manager

Product

There are times when Veradigm has new technology that they put out that we have to upgrade to in...

Oct 2023
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Manager

Relationship

We have a pretty good relationship with Veradigm. They are excellent, and they check on us...

Oct 2023
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Manager

Value

Veradigm contracts things, and they just got out of the hardware world. However, instead of charging...

Oct 2023
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Manager

Value

Veradigm's system is expensive. We pay a lot of money for it, and we feel like we shouldn't have to...

Oct 2023
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Director

Relationship, Operations

There were just many times when we didn't have the support we needed, Veradigm wasn’t really sure...

Oct 2023
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Director

Culture

Veradigm often sells things a certain way, and then we get the products, and they are not at all...

Oct 2023
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Director

Operations, Product

Upgrades with Veradigm are always a train wreck. Things totally break that we have to submit a...

Oct 2023
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Director

Relationship, Product

Veradigm can be really helpful in helping drive financial collections, but there are also challenges...

Oct 2023
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Analyst/Coordinator

Operations

When we implemented Veradigm Practice Management, we were forced to use the vendor's clearinghouse,...

Sep 2023
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Analyst/Coordinator

Relationship

I have never loved Veradigm’s support. I'm supposed to have a person who is empowered to solve my...

Sep 2023
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Analyst/Coordinator

Relationship, Product

Veradigm is getting better with integration and interoperability; they used to be much worse....

Sep 2023
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Analyst/Coordinator

Product

Most of our problems with Veradigm are on the back end with connectivity, integration, and those...

Sep 2023
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Analyst/Coordinator

Relationship, Product

Veradigm is slow to react. When the vendor was Allscripts, everything was together. Everything was...

Sep 2023
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Analyst/Coordinator

Relationship

Veradigm doesn’t have the resources to help with the easy fixes that will help everyone. The things...

Sep 2023
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Analyst/Coordinator

Relationship

Veradigm gets the job done, but if they want to excel at anything, they are going the wrong way....

Sep 2023
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CIO

Relationship

Veradigm's support has dropped off a little. We used to have a dedicated account person, but it...

Aug 2023
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CIO

Relationship

We would like to go back to our old dedicated-account support initiative. When that initiative came...

Aug 2023
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CIO

Relationship, Product

Veradigm has been a solid vendor for many years. That has been a big thing for us. We can't trade...

Aug 2023
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CIO

Product

We really overestimated the accuracy of the system's rules engine.

Aug 2023
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CIO

Operations

Our implementation with Veradigm was much longer than it should have been, and it had severe bugs....

Aug 2023
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CIO

Product

Veradigm Practice Management is a closed system, so it doesn't have much interoperability. The...

Aug 2023
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CIO

Product

Veradigm's last upgrade had some printing problems, but the vendor has corrected those at this point....

Aug 2023
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CIO

Loyalty, Product

We would like Veradigm to give us the ability to put expiration dates on insurance policies. For...

Aug 2023
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Manager

Value

Veradigm charges us for verifying insurance, sending paper claims, and sending patient statements...

Jul 2023
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Manager

Product

When we import charges, we can sort them by the provider and CPT code and do grouping maintenance. I...

Jul 2023
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Manager

Relationship

I have a close relationship with the people at Veradigm that make enhancements to the PM system or...

Jul 2023
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Manager

Relationship, Product

Veradigm said years ago that they were working on a report for us, but that report gives us only...

Jul 2023
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Analyst/Coordinator

Product

We are happy with Veradigm Practice Management. It is easy to use, and we can easily train people to...

Jun 2023
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Analyst/Coordinator

Relationship

With the split of the two different vendors, they are starting to set up different support people...

Jun 2023
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Manager

Product

When we purchased the product, it was good for what we were doing. We have grown a lot since then....

Jun 2023
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Manager

Relationship

Veradigm eventually keeps their promises, but sometimes the vendor takes a long time. Something will...

Jun 2023
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Manager

Relationship

I know who to contact at Veradigm if I need movement on something. I try not to do that unless I...

Jun 2023
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Manager

Relationship

We get most of our support for the product through the web. Veradigm has a portal, and in that...

Jun 2023
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Manager

Value

Veradigm charges for everything. If we send statements, the vendor charges us separate fees for...

Jun 2023
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Manager

Product, Value

The scope of time we are given for product upgrades is always off by multiple hours if not days. Not...

Jun 2023
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Manager

Product

It is hard to get information and outcomes from the product, but we have an add-on tool from the...

Jun 2023
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Manager

Product

From a system administration perspective, some of the system's functions don't work intuitively when...

Jun 2023
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Manager

Relationship, Product

Over the last couple of years, Veradigm has been doing an overhaul of the codes. Unless something is...

Jun 2023
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Manager

Loyalty, Relationship

The product is good, and I believe others will be happy with it. The vendor is very proactive about...

May 2023
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Director

Product

Veradigm keeps things up-to-date. There are not a lot of patches that we have to do, and we get...

May 2023
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Director

Relationship

I haven’t had to escalate anything with Veradigm in several years

May 2023
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Director

Loyalty, Loyalty, Relationship, Relationship

We are looking at a lot of integrations right now. The quality of the product is pretty good, and...

Apr 2023
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Analyst/Coordinator

Loyalty, Relationship, Product

Veradigm continues to move toward the large practice environment. Our impression of them when we...

Apr 2023
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Analyst/Coordinator

Product

We would like to see continued momentum with Veradigm creating an automated revenue cycle...

Apr 2023
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Manager

Product

Especially when it comes to reporting, the product is not as flexible as we need it to be sometimes....

Apr 2023
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Manager

Product

The solution is easy enough to maneuver around in. The product has an automation management system,...

Apr 2023
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Manager

Relationship

Support is a huge challenge. We get no response to our support calls, or the support people shuffle...

Apr 2023
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Director

Product

The product requires too much manipulation before we can produce a claim in the system, transfer it...

Mar 2023
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Director

Relationship, Operations

The executives at Veradigm are top notch; they are some of the smartest people I have ever met. I...

Mar 2023
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