RLDatix Credentialing (Primarily Services) Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

Value

Verge Health overcharges for their credentialing services.

May 2024
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Analyst/Coordinator

Loyalty, Relationship

We are looking at changing our credentialing vendor because Verge Health's customer service has gone...

May 2024
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Analyst/Coordinator

Relationship, Product

Verge Health isn't as excellent as they professed to be in the beginning. There has been a lack of...

May 2024
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Analyst/Coordinator

Relationship, Product

With the system, we can get in and find things for the most part, but the vendor doesn't always put...

May 2024
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Analyst/Coordinator

Relationship

A lot of times, one particular provider can get overwhelmed with the sheer number of things to do...

May 2024
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Analyst/Coordinator

Relationship

With Verge Health, I would recommend collaborating, talking, and communicating well with them. I...

May 2024
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Analyst/Coordinator

Relationship

Verge Health is more attentive than they have been in the past.

May 2024
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Manager

Product

There are some great and delightful things about the database, and then there is some stuff that is...

Mar 2024
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Manager

Relationship

If we are requesting help with something or want something improved, we have to put it online. And...

Mar 2024
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Manager

Operations

We have been in situations where one of the big executives is in a meeting because we are...

Mar 2024
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Manager

Culture

We were promised there would be a provider enrollment piece to this product, and after it was...

Mar 2024
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Manager

Relationship, Operations

There was a short period when we had someone on the vendor side and things were actually getting...

Mar 2024
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Manager

Product

With the capabilities of this database, it feels like more than one application to a physician...

Mar 2024
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Manager

Product

Privileging isn't great, but the one thing for physicians is if we have a large privilege card built...

Mar 2024
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Manager

Product

The reporting is very simple. If I want to report something that shows all hospitals together for...

Mar 2024
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Manager

Product

On the vendor’s side, they are still doing a lot of manual entry of stuff after the physician...

Mar 2024
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Manager

Loyalty

RLDatix Credentialing is not part of our long-term plans. We would like to find something that...

Feb 2024
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Manager

Relationship, Product

Verge Health has made some improvements and worked to give us the things we need to make things run...

Feb 2024
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Manager

Relationship

I would like to see Verge Health have better communication among their staff and the people they...

Feb 2024
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Manager

Operations, Value

Verge Health doesn't provide training, but there is nothing they need to train us on unless they...

Feb 2024
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Director

Relationship

I don't know what promises Verge Health has made to us, but their goals sometimes fall a bit short....

Jan 2024
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Director

Product

The system works well for us. Our turnaround times continue to be very satisfactory for new...

Jan 2024
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Director

Relationship, Operations

Our lead person from Verge Health left, so we have transitioned our people. The system has always...

Jan 2024
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Director

Relationship

The people we have working with us from Verge Health are lovely. We consider them to be an extension...

Jan 2024
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Analyst/Coordinator

Relationship

If I were to recommend RLDatix to a friend, I would tell them the company is good but not amazing....

Jan 2024
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Analyst/Coordinator

Value

File turnaround times and the accuracy of the data when we run a report could be improved. We would...

Jan 2024
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Analyst/Coordinator

Relationship

We meet regularly with our account representatives from Verge Health, and they are pretty good at...

Jan 2024
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Analyst/Coordinator

Product

RLDatix Credentialing is a great product. I have worked with other credentialing software, and...

Jan 2024
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Analyst/Coordinator

Relationship

Things are going well for the most part with RLDatix Credentialing. The transition from Verge Health...

Jan 2024
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Analyst/Coordinator

Value

Our primary concern is that we are being charged rush fees when the vendor shouldn’t necessarily...

Jan 2024
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Director

Relationship, Operations

Before COVID-19, there were some areas Verge Health could have improved, but they were doing a...

Jan 2024
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Director

Relationship

I wouldn't purchase RLDatix Credentialing again due to poor performance. I had hoped in making the...

Jan 2024
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Director

Relationship

Verge Health fails because they aren't properly staffed and trained. I meet with my contacts pretty...

Jan 2024
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Director

Value

For a while, Verge Health was charging an extra fee for anything they construed as a rush file, but...

Jan 2024
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Director

Product

RLDatix Credentialing is super easy for everybody. I really like the product. It is really simple...

Jan 2024
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Director

Product

Verge Health’s reporting is difficult, and we can't even enter some things that we need to report on...

Jan 2024
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Analyst/Coordinator

Operations

When Verge Health did the upgrades, their end benefited more than ours because I didn't really see a...

Jan 2024
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Analyst/Coordinator

Relationship

I'm a bit hands on with Verge Health’s trainers. They still help me out just a bit, but I have to...

Jan 2024
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Analyst/Coordinator

Product, Value

The system is a bit outdated. It requires a lot of manual work. It is user friendly, but if I want...

Jan 2024
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Analyst/Coordinator

Relationship

I give Verge Health a super high rating because they are such a blessing. The functionality of the...

Jan 2024
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Analyst/Coordinator

Relationship, Product

I wouldn't say anything needs to be improved in RLDatix Credentialing other than small things in the...

Jan 2024
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Manager

Relationship

My experience with Verge Health has been one of the best experiences I have ever had working with...

Dec 2023
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Director

Operations, Product

We have had no recent upgrades to the system, and as far as I can understand it, when the vendor...

Dec 2023
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Director

Relationship

Verge Health’s trainers are not very customer friendly; they are very derogatory. They have an...

Dec 2023
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Director

Relationship

When I did contact someone at Verge Health, they tried to help, and they even attended some meetings...

Dec 2023
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Director

Product

I would consider RLDatix Credentialing again if it had better functionality and deliverables. The...

Dec 2023
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Director

Culture, Value

With RLDatix Credentialing, the cost is what is in the agreement. We pay a big contract amount, and...

Dec 2023
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CIO

Loyalty, Relationship

Verge Health has been a great company to work with; we have been pleased. We are considering...

Dec 2023
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Director

Relationship, Operations

There are some things that Verge Health just can't do that we have taken on because of an issue with...

Oct 2023
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Director

Product

I would tell a peer asking about RLDatix Credentialing that it is very challenging and involves a...

Oct 2023
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Director

Relationship

Verge Health learns and tries to respond. Verge Health is always willing to try to make some...

Oct 2023
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Director

Value

RLDatix Credentialing is very expensive. I know Verge Health does way more than the credentials...

Oct 2023
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Director

Product

All the medical staff functionality is missing from RLDatix Credentialing. Word processing is...

Oct 2023
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Director

Product

As a credentials program and for what Verge Health does on their end, RLDatix Credentialing works....

Oct 2023
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Director

Relationship, Product, Value

Overall, we are pleased with RLDatix Credentialing. With the last survey from The Joint Commission,...

Oct 2023
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Analyst/Coordinator

Relationship

The vendor's team that works with our team supports us very well for the most part. The people that...

Sep 2023
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Analyst/Coordinator

Product

If I had the chance, I would change how the product’s reporting system works. The vendor made a...

Sep 2023
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Analyst/Coordinator

Operations, Product

I like the system’s ease of operation. For the most part, we can easily teach somebody else how to...

Sep 2023
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Analyst/Coordinator

Relationship

The vendor stays pretty up-to-date with their technology. If there is a change in The Joint...

Sep 2023
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Analyst/Coordinator

Product

The product might be better for smaller organizations. We have gone through some growing pains since...

Sep 2023
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Analyst/Coordinator

Operations, Product

We went directly from paper to this product, and it was fairly simple to learn. There are things...

Sep 2023
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Analyst/Coordinator

Operations

The vendor could improve their implementation with a bit more information about changes that are...

Sep 2023
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Analyst/Coordinator

Product

We were supposed to be a little more automated between quality credentialing and risk management,...

Sep 2023
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Analyst/Coordinator

Product

Allowing the medical staff office to have more control over what can be edited in the provider...

Sep 2023
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Analyst/Coordinator

Product

The storage of documents is helpful.

Sep 2023
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Analyst/Coordinator

Relationship

The services and response time need some attention.

Sep 2023
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Director

Relationship, Operations, Product

Our organization has been using the system for years, and it recently became apparent that the...

Sep 2023
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Director

Relationship

Verge Health underpromises. They don’t commit to many things. When we tried to commit the vendor to...

Sep 2023
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Director

Operations, Product

I don’t know whether Verge Health has had many recent upgrades. There was an incident of downtime...

Sep 2023
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Director

Operations

When I came on board, Verge Health attempted to train me. They have been somewhat helpful to my team...

Sep 2023
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Director

Product

The system does not have the capabilities we are looking for. There is no reporting functionality,...

Sep 2023
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Manager

Loyalty

Verge Health is implementing a new dashboard of KPIs, and that is a big sell right now because we...

Aug 2023
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Manager

Product

RLDatix Credentialing has a pretty point-and-click interface. Trying to find the documents can be...

Aug 2023
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Manager

Product

The vendor provides a team that enters practitioners' information into the application. There are...

Aug 2023
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Manager

Culture

The contract is set up for a standard time frame that is unrealistic for hospital credentialing....

Aug 2023
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Manager

Product

There are a lot of pain points, such as duplication and constantly having to go back and forth...

Aug 2023
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Manager

Relationship, Product

We have concerns with a review of the files. Once a file has been handed off to us, the service is...

Aug 2023
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Manager

Culture, Relationship

We have to send constant emails for assistance. We don't get responses. I don't know whether Verge...

Aug 2023
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Manager

Product

One of the struggles I have been having with physicians is when a department chair is trying to...

Aug 2023
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Manager

Relationship

The fact that Verge Health is constantly reminding physicians about the reappointment application...

Aug 2023
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Manager

Relationship, Product

We have been having an issue with submitting certain things in a timely fashion. The first barrier...

Aug 2023
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Manager

Relationship

We want Verge Health to start sending a termination letter whenever someone’s file is closed to...

Aug 2023
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Manager

Relationship, Product

I am not able to find a certain report in the product. I spoke to the Verge Health team, and they...

Aug 2023
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Director

Loyalty

I haven't seen one part of an OPPE module that is supposed to be coming, but I have seen some...

Jul 2023
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Director

Product

The product’s biggest strength is the ease in how users get the information once Verge Health's team...

Jul 2023
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Director

Relationship

One thing the vendor could improve on is getting more staff on their side. In today's climate,...

Jul 2023
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Analyst/Coordinator

Relationship, Operations

I don't necessarily get offered training from the vendor. If I have questions, I reach out to my...

Jul 2023
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CIO

Operations, Product

The system is cloud based, so it doesn't require an installation. The system has worked well, and it...

Jun 2023
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CIO

Value

We haven't seen a lot of upgrades from Verge Health, but the fact that we have gone back to buy...

Jun 2023
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Analyst/Coordinator

Relationship

Up until the last change in site managers, Verge Health was really good. Our new site manager is...

Jun 2023
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