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RLDatix Credentialing (Primarily Services) Commentary
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Niel Oscarson
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KLAS Research Director - Niel Oscarson
 
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Credentialing 2022: What Solutions Have Fulfilled Their Efficiency Promise?
Credentialing 2022:
What Solutions Have Fulfilled Their Efficiency Promise?
October 2022
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Director

Relationship, Operations

There are some things that Verge Health just can't do that we have taken on because of an issue with...

Oct 2023
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(0)
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Director

Product

I would tell a peer asking about RLDatix Credentialing that it is very challenging and involves a...

Oct 2023
||
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Director

Relationship

Verge Health learns and tries to respond. Verge Health is always willing to try to make some...

Oct 2023
||
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Director

Value

RLDatix Credentialing is very expensive. I know Verge Health does way more than the credentials...

Oct 2023
||
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Director

Product

All the medical staff functionality is missing from RLDatix Credentialing. Word processing is...

Oct 2023
||
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Director

Product

As a credentials program and for what Verge Health does on their end, RLDatix Credentialing works....

Oct 2023
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Director

Relationship, Product, Value

Overall, we are pleased with RLDatix Credentialing. With the last survey from The Joint Commission,...

Oct 2023
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Analyst/Coordinator

Relationship

The vendor's team that works with our team supports us very well for the most part. The people that...

Sep 2023
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Analyst/Coordinator

Product

If I had the chance, I would change how the product’s reporting system works. The vendor made a...

Sep 2023
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Analyst/Coordinator

Operations, Product

I like the system’s ease of operation. For the most part, we can easily teach somebody else how to...

Sep 2023
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Analyst/Coordinator

Relationship

The vendor stays pretty up-to-date with their technology. If there is a change in The Joint...

Sep 2023
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Analyst/Coordinator

Product

The product might be better for smaller organizations. We have gone through some growing pains since...

Sep 2023
||
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Analyst/Coordinator

Operations, Product

We went directly from paper to this product, and it was fairly simple to learn. There are things...

Sep 2023
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Analyst/Coordinator

Operations

The vendor could improve their implementation with a bit more information about changes that are...

Sep 2023
||
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Analyst/Coordinator

Product

We were supposed to be a little more automated between quality credentialing and risk management,...

Sep 2023
||
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Analyst/Coordinator

Product

Allowing the medical staff office to have more control over what can be edited in the provider...

Sep 2023
||
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Analyst/Coordinator

Product

The storage of documents is helpful.

Sep 2023
||
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Analyst/Coordinator

Relationship

The services and response time need some attention.

Sep 2023
||
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Director

Relationship, Operations, Product

Our organization has been using the system for years, and it recently became apparent that the...

Sep 2023
||
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Director

Relationship

Verge Health underpromises. They don’t commit to many things. When we tried to commit the vendor to...

Sep 2023
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Director

Operations, Product

I don’t know whether Verge Health has had many recent upgrades. There was an incident of downtime...

Sep 2023
||
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Director

Operations

When I came on board, Verge Health attempted to train me. They have been somewhat helpful to my team...

Sep 2023
||
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Director

Product

The system does not have the capabilities we are looking for. There is no reporting functionality,...

Sep 2023
||
(0)
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Manager

Loyalty

Verge Health is implementing a new dashboard of KPIs, and that is a big sell right now because we...

Aug 2023
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Manager

Product

RLDatix Credentialing has a pretty point-and-click interface. Trying to find the documents can be...

Aug 2023
||
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Manager

Product

The vendor provides a team that enters practitioners' information into the application. There are...

Aug 2023
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Manager

Culture

The contract is set up for a standard time frame that is unrealistic for hospital credentialing....

Aug 2023
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Manager

Product

There are a lot of pain points, such as duplication and constantly having to go back and forth...

Aug 2023
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Manager

Relationship, Product

We have concerns with a review of the files. Once a file has been handed off to us, the service is...

Aug 2023
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Manager

Culture, Relationship

We have to send constant emails for assistance. We don't get responses. I don't know whether Verge...

Aug 2023
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Manager

Product

One of the struggles I have been having with physicians is when a department chair is trying to...

Aug 2023
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Manager

Relationship

The fact that Verge Health is constantly reminding physicians about the reappointment application...

Aug 2023
||
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Manager

Relationship, Product

We have been having an issue with submitting certain things in a timely fashion. The first barrier...

Aug 2023
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Manager

Relationship

We want Verge Health to start sending a termination letter whenever someone’s file is closed to...

Aug 2023
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Manager

Relationship, Product

I am not able to find a certain report in the product. I spoke to the Verge Health team, and they...

Aug 2023
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Director

Loyalty

I haven't seen one part of an OPPE module that is supposed to be coming, but I have seen some...

Jul 2023
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Director

Product

The product’s biggest strength is the ease in how users get the information once Verge Health's team...

Jul 2023
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Director

Relationship

One thing the vendor could improve on is getting more staff on their side. In today's climate,...

Jul 2023
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Analyst/Coordinator

Relationship, Operations

I don't necessarily get offered training from the vendor. If I have questions, I reach out to my...

Jul 2023
||
(0)
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CIO

Operations, Product

The system is cloud based, so it doesn't require an installation. The system has worked well, and it...

Jun 2023
||
(0)
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CIO

Value

We haven't seen a lot of upgrades from Verge Health, but the fact that we have gone back to buy...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship

Up until the last change in site managers, Verge Health was really good. Our new site manager is...

Jun 2023
||
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Director

Relationship

There is no phone support. Everything is via email, and the vendor doesn’t get back to me. We had...

Apr 2023
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Director

Product

RLDatix Credentialing is easy to use and navigate, and we can use documents from other sites.

Apr 2023
||
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Director

Product

RLDatix Credentialing doesn't do what we need it to do. The functionalities need improvement; they...

Apr 2023
||
(0)
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Director

Operations

If I were in charge, I would not choose RLDatix Credentialing. There must be something better. If...

Apr 2023
||
(0)
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Director

Value

When we first received the program, things were included. Now, little by little, things are being...

Apr 2023
||
(0)
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Manager

Relationship, Operations

The vendor has the best customer service by far. I have ongoing meetings with my credentialing admin...

Mar 2023
||
(0)
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Manager

Loyalty, Product

I would change the payer credentialing portion. The vendor is working to develop it and make it even...

Mar 2023
||
(0)
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Manager

Product

The program is amazing. We have great communication with the providers, and we have expectations of...

Mar 2023
||
(0)
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Manager

Relationship

I am very pleased with Verge Health because when I look at some of the struggles other facilities...

Mar 2023
||
(0)
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Manager

Product

There are some things I don’t like about the product. Another software product has delegated...

Feb 2023
||
(0)
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Manager

Relationship

The vendor keeps their promises. The only difficulty is that I have to keep sending them reminders....

Feb 2023
||
(0)
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Manager

Operations

The vendor provided me with very basic training because the product is considered very easy. We...

Feb 2023
||
(0)
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Manager

Relationship

We have a routine meeting with the vendor about what we are expecting from them and vice versa. So...

Feb 2023
||
(0)
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Manager

Relationship

The account manager assigned to our facility is also assigned to multiple other facilities. That...

Feb 2023
||
(0)
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Manager

Loyalty, Relationship

RLDatix Credentialing is doing well, and we like it. We have requested some things, and the vendor...

Feb 2023
||
(0)
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Manager

Operations

Verge Health has trainings available, but we haven’t really made time to do them. The vendor also...

Feb 2023
||
(0)
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Manager

Relationship

There are a couple of little things that we would like to see changed in the software to make our...

Feb 2023
||
(0)
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Director

Relationship, Product

The product is easy to use and a great resource for our medical staff office. We are extremely...

Dec 2022
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