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RLDatix Credentialing (Primarily Services) Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

Product, Value

I came to work at my practice a short time before RLDatix Credentialing was implemented, and...

May 2025
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Analyst/Coordinator

Product

The folks who update documents in RLDatix's system sometimes get behind. That triggers the automated...

May 2025
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Analyst/Coordinator

Operations

Our initial training, launch, and go-live with RLDatix were exceptional. We felt well-equipped when...

May 2025
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Analyst/Coordinator

Product

My only complaint is that I wish I were able to do more of my own reports in the system by accessing...

May 2025
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Director

Culture, Product, Value

RLDatix Credentialing does work as promised, but it doesn't work the way we want it to. The...

May 2025
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Director

Relationship

RLDatix’s customer support team is extremely responsive. If I send an email, I get a response in 15...

May 2025
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Director

Relationship

RLDatix doesn’t stick to their development timelines. They don't always implement on time. They...

May 2025
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Director

Product

The solution is wonderful. It does all the verification of licensure that we used to have to do...

May 2025
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Analyst/Coordinator

Relationship

I have nothing but excellent things to say about all the people I work with from RLDatix. When I...

Apr 2025
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Analyst/Coordinator

Relationship

RLDatix drives efficiency because I currently have frequent meetings with the vendor and our...

Apr 2025
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Analyst/Coordinator

Product

The system's integration is great because it works with the medical staff and all our bylaws....

Apr 2025
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Analyst/Coordinator

Value

RLDatix only charges us for what we have. When I put in an urgent request that needs to be...

Apr 2025
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Analyst/Coordinator

Product

RLDatix’s website is excellent. I have not had any issues with the system. I'm always able to get...

Apr 2025
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Manager

Relationship

RLDatix handles the processing of initial appointments and reappointments, and that takes the burden...

Apr 2025
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Manager

Operations

RLDatix offered in-person training. We sat in one room, and they took us around and showed us...

Apr 2025
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Manager

Product

I still use spreadsheets because every report and all of the things that come out of RLDatix...

Apr 2025
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Manager

Loyalty

We are replacing RLDatix Credentialing. We are going to be leaving it as soon as our contract ends...

Apr 2025
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Manager

Operations

RLDatix didn't have any type of training available from the start. We didn't have a training module,...

Apr 2025
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Manager

Relationship

RLDatix’s support wasn’t too good. I just referred staff members to the customer service line, but I...

Apr 2025
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Manager

Product

There are some things we can't change or do in RLDatix Credentialing, so we are limited in terms of...

Apr 2025
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Director

Relationship

Ever since I learned about the platform and interacted with RLDatix, they have been amazing. My...

Apr 2025
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VP/Other Executive

Culture, Value

Every time we have an expedited file for RLDatix Credentialing, we have to pay an additional fee for...

Apr 2025
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VP/Other Executive

Relationship

RLDatix's leaders have been responsive and have engaged with the issues we have identified. Our...

Apr 2025
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VP/Other Executive

Product

We are not very happy with RLDatix right now. We don't have the control necessary to view...

Apr 2025
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VP/Other Executive

Loyalty

We are leaving the system because we do delegated credentialing with payers, and RLDatix's platform...

Apr 2025
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VP/Other Executive

Operations

Our initial training from RLDatix wasn't sufficient for our staff members to feel like they were...

Apr 2025
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VP/Other Executive

Relationship, Product

We wouldn't buy the system again because we had a lot of issues with the timeliness of provider...

Apr 2025
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Director

Loyalty

I don't know whether RLDatix Credentialing is part of our long-term plans because our organization...

Feb 2025
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Director

Product

Our visibility into status tracking with RLDatix Credentialing is easy to do for the medical staff...

Feb 2025
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Director

Value

RLDatix tries really hard to keep promises. I have recommended RLDatix Credentialing, and I say with...

Feb 2025
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Director

Operations

Our physicians don't manage their own credentials at all because RLDatix Credentialing is not...

Feb 2025
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Manager

Loyalty

Verge Health has a lot more data that is going to be pulled into the credentialing system and that...

Jan 2025
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Manager

Relationship

Verge Health is always super supportive when I ask for something. I also have my own credentials...

Jan 2025
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Manager

Product

When an auditor wants to audit a file on a certain person, I can quickly pull up that file and...

Jan 2025
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Analyst/Coordinator

Product

RLDatix Credentialing is a lot more user friendly than another solution I have used. As far as...

Nov 2024
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Analyst/Coordinator

Product

Verge Health has updates fairly often, and the credentialing updates are helpful, but sometimes I...

Nov 2024
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Analyst/Coordinator

Relationship, Product

At least in the beginning, Verge Health was pretty flexible when we said that something just didn't...

Nov 2024
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Analyst/Coordinator

Product

Verge Health has not done as well as I had hoped they would when it comes to helping us integrate....

Nov 2024
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Analyst/Coordinator

Relationship

We have a pretty good response from Verge Health. They show they care, and they try to do as much as...

Nov 2024
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Analyst/Coordinator

Relationship, Operations

We have a regular meeting with the Verge Health credentialing people, so they are there to support...

Nov 2024
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Analyst/Coordinator

Loyalty

One reason we bought RLDatix Credentialing and another solution from Verge Health is that we were...

Nov 2024
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Analyst/Coordinator

Value

Verge Health definitely tries to work with us with charges. We have a lot of locums here, and since...

Nov 2024
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Director

Relationship

Verge Health tries their best to communicate with the providers, but they are a third party, and...

Sep 2024
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Director

Relationship, Product

For the most part, the problem that we have with Verge Health is staffing issues. There is a lot of...

Sep 2024
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Analyst/Coordinator

Value

Verge Health overcharges for their credentialing services.

May 2024
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(0)
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Analyst/Coordinator

Loyalty, Relationship

We are looking at changing our credentialing vendor because Verge Health's customer service has gone...

May 2024
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(0)
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Analyst/Coordinator

Relationship, Product

Verge Health isn't as excellent as they professed to be in the beginning. There has been a lack of...

May 2024
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Analyst/Coordinator

Relationship, Product

With the system, we can get in and find things for the most part, but the vendor doesn't always put...

May 2024
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