RLDatix Credentialing (Primarily Services) Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Value
Verge Health overcharges for their credentialing services.
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Loyalty, Relationship
We are looking at changing our credentialing vendor because Verge Health's customer service has gone...
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Relationship, Product
Verge Health isn't as excellent as they professed to be in the beginning. There has been a lack of...
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Relationship, Product
With the system, we can get in and find things for the most part, but the vendor doesn't always put...
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Relationship
A lot of times, one particular provider can get overwhelmed with the sheer number of things to do...
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Relationship
With Verge Health, I would recommend collaborating, talking, and communicating well with them. I...
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Relationship
Verge Health is more attentive than they have been in the past.
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Product
There are some great and delightful things about the database, and then there is some stuff that is...
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Relationship
If we are requesting help with something or want something improved, we have to put it online. And...
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Operations
We have been in situations where one of the big executives is in a meeting because we are...
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Culture
We were promised there would be a provider enrollment piece to this product, and after it was...
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Relationship, Operations
There was a short period when we had someone on the vendor side and things were actually getting...
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Product
With the capabilities of this database, it feels like more than one application to a physician...
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Product
Privileging isn't great, but the one thing for physicians is if we have a large privilege card built...
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Product
The reporting is very simple. If I want to report something that shows all hospitals together for...
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Product
On the vendor’s side, they are still doing a lot of manual entry of stuff after the physician...
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Loyalty
RLDatix Credentialing is not part of our long-term plans. We would like to find something that...
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Relationship, Product
Verge Health has made some improvements and worked to give us the things we need to make things run...
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Relationship
I would like to see Verge Health have better communication among their staff and the people they...
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Operations, Value
Verge Health doesn't provide training, but there is nothing they need to train us on unless they...
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Relationship
I don't know what promises Verge Health has made to us, but their goals sometimes fall a bit short....
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Product
The system works well for us. Our turnaround times continue to be very satisfactory for new...
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Relationship, Operations
Our lead person from Verge Health left, so we have transitioned our people. The system has always...
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Relationship
The people we have working with us from Verge Health are lovely. We consider them to be an extension...
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Relationship
If I were to recommend RLDatix to a friend, I would tell them the company is good but not amazing....
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Value
File turnaround times and the accuracy of the data when we run a report could be improved. We would...
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Relationship
We meet regularly with our account representatives from Verge Health, and they are pretty good at...
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Product
RLDatix Credentialing is a great product. I have worked with other credentialing software, and...
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Relationship
Things are going well for the most part with RLDatix Credentialing. The transition from Verge Health...
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Value
Our primary concern is that we are being charged rush fees when the vendor shouldn’t necessarily...
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Relationship, Operations
Before COVID-19, there were some areas Verge Health could have improved, but they were doing a...
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Relationship
I wouldn't purchase RLDatix Credentialing again due to poor performance. I had hoped in making the...
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Relationship
Verge Health fails because they aren't properly staffed and trained. I meet with my contacts pretty...
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Value
For a while, Verge Health was charging an extra fee for anything they construed as a rush file, but...
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Product
RLDatix Credentialing is super easy for everybody. I really like the product. It is really simple...
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Product
Verge Health’s reporting is difficult, and we can't even enter some things that we need to report on...
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Operations
When Verge Health did the upgrades, their end benefited more than ours because I didn't really see a...
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Relationship
I'm a bit hands on with Verge Health’s trainers. They still help me out just a bit, but I have to...
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Product, Value
The system is a bit outdated. It requires a lot of manual work. It is user friendly, but if I want...
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Relationship
I give Verge Health a super high rating because they are such a blessing. The functionality of the...
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Relationship, Product
I wouldn't say anything needs to be improved in RLDatix Credentialing other than small things in the...
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Relationship
My experience with Verge Health has been one of the best experiences I have ever had working with...
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Operations, Product
We have had no recent upgrades to the system, and as far as I can understand it, when the vendor...
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Relationship
Verge Health’s trainers are not very customer friendly; they are very derogatory. They have an...
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Relationship
When I did contact someone at Verge Health, they tried to help, and they even attended some meetings...
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Product
I would consider RLDatix Credentialing again if it had better functionality and deliverables. The...
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Culture, Value
With RLDatix Credentialing, the cost is what is in the agreement. We pay a big contract amount, and...
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Loyalty, Relationship
Verge Health has been a great company to work with; we have been pleased. We are considering...
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Relationship, Operations
There are some things that Verge Health just can't do that we have taken on because of an issue with...
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Product
I would tell a peer asking about RLDatix Credentialing that it is very challenging and involves a...
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Relationship
Verge Health learns and tries to respond. Verge Health is always willing to try to make some...
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Value
RLDatix Credentialing is very expensive. I know Verge Health does way more than the credentials...
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Product
All the medical staff functionality is missing from RLDatix Credentialing. Word processing is...
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Product
As a credentials program and for what Verge Health does on their end, RLDatix Credentialing works....
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Relationship, Product, Value
Overall, we are pleased with RLDatix Credentialing. With the last survey from The Joint Commission,...
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Relationship
The vendor's team that works with our team supports us very well for the most part. The people that...
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Product
If I had the chance, I would change how the product’s reporting system works. The vendor made a...
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Operations, Product
I like the system’s ease of operation. For the most part, we can easily teach somebody else how to...
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Relationship
The vendor stays pretty up-to-date with their technology. If there is a change in The Joint...
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Product
The product might be better for smaller organizations. We have gone through some growing pains since...
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Operations, Product
We went directly from paper to this product, and it was fairly simple to learn. There are things...
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Operations
The vendor could improve their implementation with a bit more information about changes that are...
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Product
We were supposed to be a little more automated between quality credentialing and risk management,...
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Product
Allowing the medical staff office to have more control over what can be edited in the provider...
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Product
The storage of documents is helpful.
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Relationship
The services and response time need some attention.
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Relationship, Operations, Product
Our organization has been using the system for years, and it recently became apparent that the...
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Relationship
Verge Health underpromises. They don’t commit to many things. When we tried to commit the vendor to...
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Operations, Product
I don’t know whether Verge Health has had many recent upgrades. There was an incident of downtime...
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Operations
When I came on board, Verge Health attempted to train me. They have been somewhat helpful to my team...
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Product
The system does not have the capabilities we are looking for. There is no reporting functionality,...
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