RLDatix Credentialing (Primarily Services)
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Service and Support
The vendor has the best customer service by far. I have ongoing meetings with my credentialing admin...
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Future Outlook
I would change the payer credentialing portion. The vendor is working to develop it and make it even...
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Functionality and Upgrades
The program is amazing. We have great communication with the providers, and we have expectations of...
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Service and Support
I am very pleased with Verge Health because when I look at some of the struggles other facilities...
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Functionality and Upgrades
There are some things I don’t like about the product. Another software product has delegated...
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Service and Support
The vendor keeps their promises. The only difficulty is that I have to keep sending them reminders....
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Implementation and Training
The vendor provided me with very basic training because the product is considered very easy. We...
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Relationship
We have a routine meeting with the vendor about what we are expecting from them and vice versa. So...
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Service and Support
The account manager assigned to our facility is also assigned to multiple other facilities. That...
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Functionality and Upgrades
RLDatix Credentialing is doing well, and we like it. We have requested some things, and the vendor...
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Implementation and Training
Verge Health has trainings available, but we haven’t really made time to do them. The vendor also...
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Relationship
There are a couple of little things that we would like to see changed in the software to make our...
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Functionality and Upgrades
The product is easy to use and a great resource for our medical staff office. We are extremely...
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Functionality and Upgrades
It seems like there is a lot of follow-up needed for requests. There are queues or buckets to put...
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Other Observations & Comments
It seems like sometimes the expiring records team doesn't follow through with phone calls when it...
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Functionality and Upgrades
Physicians get frustrated sometimes when things go to spam, such as peer references and sometimes...
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Functionality and Upgrades
It has taken a lot to get to where we are with the Verge Health credentialing platform. Initially,...
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Relationship
If somebody leaves Verge Health and a position is emptied, someone takes their place, and Verge...
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Service and Support
Verge Health is in the transition of hiring some people. We used to have a manager that was over the...
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Relationship
We are not happy with Verge Health at all. The vendor has had a lot of changes in staffing, and that...
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Other Observations & Comments
If Verge Health Credentialing is used right, the product's quality is okay, but the vendor hasn’t...
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Functionality and Upgrades
I like how easy it is for the provider to sign in to the Verge Health credentialing platform and go...
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ROI / Cost
Verge Health charges for every little thing. Lately, things have gotten more and more expensive with...
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Relationship
Verge Health’s customer service quality has gone down with each employee leaving. They are...
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Service and Support
I can reach out to my representative, and that is perfectly fine, but I get a lot of my providers...
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Relationship
The vendor's greatest strength overall is the communication from the Verge Health direct support...
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Functionality and Upgrades
The greatest weakness of the system other than just having people have issues with account access is...
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ROI / Cost
Verge Health was purchased by RLDatix, and we had a few bumps in the road with that transition....
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Relationship
The only dilemma we had with the product was with the database, but that was partly because of the...
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Other Observations & Comments
The technology we want is available, but we haven't been able to implement things as fast as the...
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Interfacing and Integration
The product is integrated and gives easy access to our providers. There is a support system for the...
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Service and Support
Right now, we are struggling a little bit with the vendor’s response time, and that is something new...
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Other Observations & Comments
I would ask the senior leaders of Verge Health’s credentialing side to look more closely at the...
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Functionality and Upgrades
Verge Health's system is super simple to use. We have looked at other products to see whether there...
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Other Observations & Comments
We are working on a lot of things. We now do regular audits of our processes to see where our...
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Service and Support
Verge Health is always striving to better themselves and their product. They have done really well...
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Service and Support
We have some issues communicating with Verge Health’s IT help desk that haven’t really been solved....
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Technology
Verge Health's system works well and very seldom shuts down. The vendor gives us notifications of...
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Relationship
I have reached out to Verge Health’s senior leaders at times, and they have helped me with what I...
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Implementation and Training
Verge Health has been very accommodating and proactive in terms of our organization’s growth and...
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Other Observations & Comments
Verge Health has been very proactive in helping us implement new facilities onto their system, but...
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Interfacing and Integration
The use of Verge Health's system throughout our organization has really allowed us to provide...
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ROI / Cost
Verge Health has been pretty fair about their billing. When changes happen within our organization,...
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Service and Support
From a support standpoint, when we call Verge Health’s help line, they are very supportive.
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Implementation and Training
We haven't had any real new training because the product has been live for so long. But Verge Health...
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Relationship
Verge Health is striving to partner and deliver optimized outcomes. The credentialing system is part...
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Interfacing and Integration
There are natural limitations because Verge Health Credentialing is Verge Health’s system, and we...
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Service and Support
Verge Health is really great at keeping us updated. They send out an email if anything is going to...
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Other Observations & Comments
I don't really get training from Verge Health, but if I have questions and I reach out to the...
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Functionality and Upgrades
The system is super user friendly; someone can jump right on, and if they don't know how to use it,...
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Functionality and Upgrades
When we have a provider that is missing a couple of documents, they can see the issue from their...
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Other Observations & Comments
Verge Health’s primary focus is being a Credentials Verification Organization and not necessarily...
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ROI / Cost
When we were first starting with Verge Health, all of our own medical staff offices had their own...
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Other Observations & Comments
We really need to have other functionality developed, and it seems like we are starting to get there...
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Functionality and Upgrades
We are looking at having a centralized Credentials Verification Organization and are using Verge...
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Functionality and Upgrades
I don't think the using system is any more efficient than doing the process manually. Everything is...
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Implementation and Training
Using the system is pretty simple. The vendor's people are very helpful. Verge Health came on-site...
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Functionality and Upgrades
There was an initial period when we couldn't find things. If different people are on the system and...
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Functionality and Upgrades
We have denied physician credentials or applications because of Verge Health's software. We have a...
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Win/Loss - Why they were selected (by current clients)
In the past, we had a manual credentialing process, and that was a nightmare. We would go into our...
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Sales and Contracting
Verge Health honors the contract that we negotiated.
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Functionality and Upgrades
When my physicians are happy, I am extremely happy. Our doctors have not complained once, except for...
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Functionality and Upgrades
Verge Health does a great job. Their site is very easy in terms of technology. We let them know when...
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Relationship
Verge Health does a really good job of making sure we don't miss any upcoming deadlines or...
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Functionality and Upgrades
The system has a lot of good points, but the one thing I have noticed is that the system does have a...
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Relationship
I don't have complaints about Verge Health. The people who handle all our things are responsive,...
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Functionality and Upgrades
The system is very user friendly. Updates and things like that have been seamless on my end. Some...
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Relationship
When I came into this organization, I had no idea what I was doing with the system. No one trained...
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Relationship
We have regular meetings with the vendor to make sure that we have given them what they need and...
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ROI / Cost
I submit the information to the vendor, and they email the providers a link so that they can fill...
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Functionality and Upgrades
The system is pretty user friendly. The vendor gathers all the information and combines it into a...
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Technology
There is not much new technology from Verge Health. I am just messing with the same old things.
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Future Outlook
I think we are in it for the long haul with Verge Health Credentialing. I plan on being still...
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Service and Support
The vendor does do a lot of good things. I don't think that there is one thing that stands out. The...
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Implementation and Training
I don't feel like I get much training, so I am bouncing around in the software sometimes, especially...
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Implementation and Training
Our use of the product has been so limited. I have gone through a couple of reports that have...
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Relationship
Verge Health is doing great. They are very easy to work with. We couldn't be happier. Verge Health...
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Relationship
Verge Health knows that we have had issues with the reporting. The new functionality has made things...
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Functionality and Upgrades
I haven’t seen any change in the interface at all, and that is a big deal because the interface is...
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Future Outlook
Our future satisfaction now depends on what our administration wants and whether there are new...
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Service and Support
When we are having issues, we get attention from Verge Health very quickly. I like that. There are...
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Sales and Contracting
We thought we would get some things that never materialized. We can obviously live without those...
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ROI / Cost
Verge Health’s charges have been fairly consistent with the amount of work we give them. They do...
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Functionality and Upgrades
I can get what I want out of the product pretty easily. I can easily train people on where to find...
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ROI / Cost
Verge Health's system costs more than our last program because we never upgraded that program. Our...
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Functionality and Upgrades
Our physicians have complained about the delay of the application process because it takes too long,...
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Functionality and Upgrades
There are a few things that the vendor could do to help drive efficiency. I don’t know whether they...
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Implementation and Training
The vendor’s training is pretty good. They take time and do everything. They want us to learn and...
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Relationship
Previously, when we reached out to Verge Health with a problem, they would tell us that the techs...
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Interfacing and Integration
Some of the integrations were really difficult to get. We have fixed the integration issues, so...
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Relationship
The person who handles our account is responsive and helpful. We have had several account managers...
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Relationship
Verge Health has been very accommodating when it comes to developing the things that they need to in...
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Functionality and Upgrades
Verge Health has made strides toward meeting our reporting criteria, but things aren't perfect. I...
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Functionality and Upgrades
The product has significantly improved our efficiency and decreased the time that it takes for us to...
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Functionality and Upgrades
The automation of the system's signature and approval processes had a big, positive impact on us....
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Functionality and Upgrades
When we submit an application in the product, getting a response takes a long time. We have...
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Functionality and Upgrades
The vendor is good with communication. They send out emails to all the providers a certain time...
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Functionality and Upgrades
The vendor could improve their current in-process files. When we receive or secure a document, we...
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Relationship
It is a little frustrating when we get used to working with one of the vendor's technicians and then...
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Relationship
The vendor is in a different time zone than we are. It is a real pain in the neck when we have...
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Relationship
We had an issue in the past, and a supervisor at Verge Health contacted us immediately.
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