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User Commentary
Relationship, Operations
There are some things that Verge Health just can't do that we have taken on because of an issue with...
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Product
I would tell a peer asking about RLDatix Credentialing that it is very challenging and involves a...
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Relationship
Verge Health learns and tries to respond. Verge Health is always willing to try to make some...
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Value
RLDatix Credentialing is very expensive. I know Verge Health does way more than the credentials...
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Product
All the medical staff functionality is missing from RLDatix Credentialing. Word processing is...
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Product
As a credentials program and for what Verge Health does on their end, RLDatix Credentialing works....
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Relationship, Product, Value
Overall, we are pleased with RLDatix Credentialing. With the last survey from The Joint Commission,...
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Relationship
The vendor's team that works with our team supports us very well for the most part. The people that...
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Product
If I had the chance, I would change how the product’s reporting system works. The vendor made a...
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Operations, Product
I like the system’s ease of operation. For the most part, we can easily teach somebody else how to...
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Relationship
The vendor stays pretty up-to-date with their technology. If there is a change in The Joint...
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Product
The product might be better for smaller organizations. We have gone through some growing pains since...
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Operations, Product
We went directly from paper to this product, and it was fairly simple to learn. There are things...
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Operations
The vendor could improve their implementation with a bit more information about changes that are...
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Product
We were supposed to be a little more automated between quality credentialing and risk management,...
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Product
Allowing the medical staff office to have more control over what can be edited in the provider...
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Product
The storage of documents is helpful.
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Relationship
The services and response time need some attention.
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Relationship, Operations, Product
Our organization has been using the system for years, and it recently became apparent that the...
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Relationship
Verge Health underpromises. They don’t commit to many things. When we tried to commit the vendor to...
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Operations, Product
I don’t know whether Verge Health has had many recent upgrades. There was an incident of downtime...
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Operations
When I came on board, Verge Health attempted to train me. They have been somewhat helpful to my team...
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Product
The system does not have the capabilities we are looking for. There is no reporting functionality,...
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Loyalty
Verge Health is implementing a new dashboard of KPIs, and that is a big sell right now because we...
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Product
RLDatix Credentialing has a pretty point-and-click interface. Trying to find the documents can be...
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Product
The vendor provides a team that enters practitioners' information into the application. There are...
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Culture
The contract is set up for a standard time frame that is unrealistic for hospital credentialing....
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Product
There are a lot of pain points, such as duplication and constantly having to go back and forth...
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Relationship, Product
We have concerns with a review of the files. Once a file has been handed off to us, the service is...
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Culture, Relationship
We have to send constant emails for assistance. We don't get responses. I don't know whether Verge...
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Product
One of the struggles I have been having with physicians is when a department chair is trying to...
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Relationship
The fact that Verge Health is constantly reminding physicians about the reappointment application...
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Relationship, Product
We have been having an issue with submitting certain things in a timely fashion. The first barrier...
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Relationship
We want Verge Health to start sending a termination letter whenever someone’s file is closed to...
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Relationship, Product
I am not able to find a certain report in the product. I spoke to the Verge Health team, and they...
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Loyalty
I haven't seen one part of an OPPE module that is supposed to be coming, but I have seen some...
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Product
The product’s biggest strength is the ease in how users get the information once Verge Health's team...
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Relationship
One thing the vendor could improve on is getting more staff on their side. In today's climate,...
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Relationship, Operations
I don't necessarily get offered training from the vendor. If I have questions, I reach out to my...
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Operations, Product
The system is cloud based, so it doesn't require an installation. The system has worked well, and it...
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Value
We haven't seen a lot of upgrades from Verge Health, but the fact that we have gone back to buy...
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Relationship
Up until the last change in site managers, Verge Health was really good. Our new site manager is...
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Relationship
There is no phone support. Everything is via email, and the vendor doesn’t get back to me. We had...
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Product
RLDatix Credentialing is easy to use and navigate, and we can use documents from other sites.
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Product
RLDatix Credentialing doesn't do what we need it to do. The functionalities need improvement; they...
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Operations
If I were in charge, I would not choose RLDatix Credentialing. There must be something better. If...
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Value
When we first received the program, things were included. Now, little by little, things are being...
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Relationship, Operations
The vendor has the best customer service by far. I have ongoing meetings with my credentialing admin...
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Loyalty, Product
I would change the payer credentialing portion. The vendor is working to develop it and make it even...
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Product
The program is amazing. We have great communication with the providers, and we have expectations of...
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Relationship
I am very pleased with Verge Health because when I look at some of the struggles other facilities...
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Product
There are some things I don’t like about the product. Another software product has delegated...
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Relationship
The vendor keeps their promises. The only difficulty is that I have to keep sending them reminders....
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Operations
The vendor provided me with very basic training because the product is considered very easy. We...
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Relationship
We have a routine meeting with the vendor about what we are expecting from them and vice versa. So...
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Relationship
The account manager assigned to our facility is also assigned to multiple other facilities. That...
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Loyalty, Relationship
RLDatix Credentialing is doing well, and we like it. We have requested some things, and the vendor...
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Operations
Verge Health has trainings available, but we haven’t really made time to do them. The vendor also...
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Relationship
There are a couple of little things that we would like to see changed in the software to make our...
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Relationship, Product
The product is easy to use and a great resource for our medical staff office. We are extremely...
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