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Verge Health: Safety, Risk and Compliance Solutions
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User Commentary

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VP/Other Executive

We know who to call at Verge Health. The vendor answers immediately, and they fix things or tell us...

Jan 2022
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VP/Other Executive

Verge Health could improve the reporting functionality. They have business intelligence...

Jan 2022
||
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VP/Other Executive

Verge Health's system is so intuitive. We have maintained very good safety reporting since we...

Jan 2022
||
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Director

In the past, we didn’t do peer reviews. They just got lost in limbo. However, with Verge Health's...

Jan 2022
||
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Director

Verge Health takes care of our service calls immediately. They provide excellent service to us. I...

Jan 2022
||
(0)
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Director

I can get all the reports I need out of the system with ease. I can drill down and pull any data...

Jan 2022
||
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Director

I like how I can locate any information I need from the system. I can find very specific cases or...

Jan 2022
||
(0)
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Director

The only complaint I have is that sometimes the system is slow. That could be a problem on our end....

Jan 2022
||
(0)
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Manager

The only issue we continue to struggle with is the product's reporting capabilities. In the past, I...

Jan 2022
||
(0)
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Manager

The outcomes from the product include improving the whole mind-set of patient safety reporting, our...

Jan 2022
||
(0)
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Manager

I would buy the product again because it can do everything. I didn't want to have to buy 10...

Jan 2022
||
(0)
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Director

We have got a ton of customization in the way that our product is set up right now. However, we are...

Dec 2021
||
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Director

Verge Health used to be really good about helping us solve issues. But now with the transition, that...

Dec 2021
||
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Director

If there were another platform out there that had more to offer, it is very possible we would jump...

Dec 2021
||
(0)
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Director

I have found that Verge Health has been less than transparent with the acquisition by RLDatix. I...

Dec 2021
||
(0)
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Director

One of the frustrations we have faced is that when Verge Health's practice model changed, we...

Dec 2021
||
(0)
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Director

We use the solution for all our patient incidences and grievances that we collect at the hospital...

Dec 2021
||
(0)
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Director

I don't like the reporting aspect of the software. It is very cumbersome and time consuming. I...

Dec 2021
||
(0)
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Director

If I have a question, Verge Health’s support people are always very receptive and willing to help....

Dec 2021
||
(0)
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Director

A lot of what Verge Health could improve would be with the lack of communication about what they are...

Dec 2021
||
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Director

Verge Health has worked with several organizations to have direct launches from the patient record...

Dec 2021
||
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Manager

I have a relationship with the vendor where I can tell them the hard truth, and they don't have a...

Dec 2021
||
(0)
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Manager

I would tell my peers that the product is good all around. The vendor has their problems, but they...

Dec 2021
||
(0)
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Manager

We are staying with the vendor. I haven’t heard of another product that does what Verge Health's...

Dec 2021
||
(0)
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Manager

The vendor makes a good faith effort to fulfill their road map and initiatives.

Dec 2021
||
(0)
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Director

The solution works very well. There are some things that I would change in it though. When someone...

Dec 2021
||
(0)
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Director

The vendor responds to our requests well, and they work with us to set things up. We can put in...

Dec 2021
||
(0)
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Director

I haven't noticed any big changes to the product since we got it. I am sure that there are still...

Dec 2021
||
(0)
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Director

If a user can follow directions, then the product is super easy to use. However, there are some...

Dec 2021
||
(0)
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Manager

When Verge Health merged with RLDatix, we lost our account representative. That person was very...

Dec 2021
||
(0)
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Director

Our experience with Verge Health has been excellent. This year has been challenging because of...

Dec 2021
||
(0)
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Director

The vendor's service and support have been stellar. We have shared our concerns and worked with the...

Dec 2021
||
(0)
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Director

We have regular meetings to go through all the events reports in the system. Everything is trackable...

Dec 2021
||
(0)
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Director

In the years we have used the system, our serious safety events have reduced drastically. We have...

Dec 2021
||
(0)
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Manager

The solution helps us with risk and safety outcomes. It allows us to identify trends, increase...

Dec 2021
||
(0)
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Manager

The solution is easy to use and to train people on. In other systems, it can take users 20–30...

Dec 2021
||
(0)
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Manager

The solution's flow is very good, especially when we have to develop other departments. From an...

Dec 2021
||
(0)
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VP/Other Executive

We are using the vendor's light version of the product. We have been constantly working at improving...

Dec 2021
||
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VP/Other Executive

The solution is easy to use. It is easy to make edits and modify them as needed. There is excellent...

Dec 2021
||
(0)
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VP/Other Executive

When we get off the light version of the product, we will be able to modify what we need to. I think...

Dec 2021
||
(0)
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Director

I am happy with the product. I used it at another organization many years ago, and I loved it. The...

Dec 2021
||
(0)
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Director

I am not sure the vendor is promoting enough of the regulatory products that they could provide to...

Dec 2021
||
(0)
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Director

If we want something specific from the vendor, they are very flexible. They provide the education we...

Dec 2021
||
(0)
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Director

I highly recommend this product to others. The cost is reasonable, and the vendor is always very...

Dec 2021
||
(0)
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Director

The vendor usually gives us plenty of notice and education when there is a new upgrade to the...

Dec 2021
||
(0)
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Manager

There have been a lot of changes with the product. Sometimes, Verge Health doesn't keep us in the...

Nov 2021
||
(0)
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Manager

With the solution, we have been able to monitor and put in a number about how we are doing...

Nov 2021
||
(0)
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Manager

We had a little bit of a snafu with Verge Health's recent upgrade in that there was some kind of...

Nov 2021
||
(0)
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Manager

The quality of the training depends on who we are getting our training with. For any of the modules...

Nov 2021
||
(0)
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Manager

The ease of use depends on what program we are using. Some parts of the system are very easy to use,...

Nov 2021
||
(0)
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Manager

If we have any problems, the salesperson is really handy and talks to us. We have what we need. I...

Nov 2021
||
(0)
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Manager

The reports are really good but hard to design. Verge Health helps us when we have any problems. The...

Nov 2021
||
(0)
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Manager

Verge Health isn't overcharging us. Their fee is high, but for the staff they have and the constant...

Nov 2021
||
(0)
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Manager

The nursing peer review module doesn't work very well, and that is an issue. It is difficult for...

Nov 2021
||
(0)
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Manager

There are sometimes issues with how we add money. That is doable, but we have to ask because we...

Nov 2021
||
(0)
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Manager

With the reporting, the system tells us that it is really easy and that we only have to answer some...

Nov 2021
||
(0)
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CNO

From a patient-safety perspective, we had everything in our Excel database. So we would get things...

Nov 2021
||
(0)
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CNO

The most positive piece is now people are reporting events that are near misses and good catches...

Nov 2021
||
(0)
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CNO

Managers now own their data. They are struggling a bit in this COVID-19 world because it is nuts,...

Nov 2021
||
(0)
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CNO

The solution is easy to use. It gives us nice, codified fields. We can report against it, and we can...

Nov 2021
||
(0)
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CNO

Verge Health has a great database that they can create some of the reporting structures from. Now we...

Nov 2021
||
(0)
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CNO

Verge Health has been a godsend. When we implemented the system, we got some support from one of...

Nov 2021
||
(0)
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CNO

There is a team from Verge Health that is providing direction to our team for building out...

Nov 2021
||
(0)
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CNO

Verge Health has come out with things when we have made recommendations. Our representative...

Nov 2021
||
(0)
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CNO

Verge Health is meeting our needs, and they are a robust company. They are innovative, and they come...

Nov 2021
||
(0)
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CNO

When we chose this product, we had three needs. We needed an employee health system. We needed to...

Nov 2021
||
(0)
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CNO

From the employee health perspective, we have now got things digitized, and that is something that...

Nov 2021
||
(0)
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Director

I like Verge Health's system because it is very user friendly, and we have individuals who use the...

Nov 2021
||
(0)
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Director

We thought we would be able to use the auditing process, but we found out that we couldn't. We have...

Nov 2021
||
(0)
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Director

I really wouldn't even know who our executive person is at Verge Health. Our contact person changes...

Nov 2021
||
(0)
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Director

If the vendor's people can easily do the changes we ask for, then there is no charge. But if what we...

Oct 2021
||
(0)
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Director

We will be expanding our use of the Verge Health system. The vendor has a new program and module...

Oct 2021
||
(0)
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Director

Now that RLDatix has acquired Verge Health, they are one of the largest organizations that hospitals...

Oct 2021
||
(0)
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Director

We are really happy with Verge Health. We have had a bit of difficulty with some things, but we are...

Oct 2021
||
(0)
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Director

Verge Health's report writing capabilities, especially in the compliance module, aren't what we...

Oct 2021
||
(0)
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Director

With Verge Health's system, we have a good ability to run reports from our current supporting...

Oct 2021
||
(0)
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Analyst/Coordinator

Verge Health now being a part of RLDatix does not mean a whole lot to us. My contacts at Verge...

Oct 2021
||
(0)
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Analyst/Coordinator

Verge Health is a very responsive organization. There are some things in the tool that they could...

Oct 2021
||
(0)
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Analyst/Coordinator

The product is like a big octopus. All the different pieces and lanes of data capture are the...

Oct 2021
||
(0)
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Director

The ease of use is not as fluid as I would like it to be. For those who don’t use the system a lot,...

Oct 2021
||
(0)
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Director

We like Verge Health. They help us get the data entered so that we can then look at trends and fix...

Oct 2021
||
(0)
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Analyst/Coordinator

Verge Health's system allows us to track and trend our events better than when we used paper. Our...

Oct 2021
||
(0)
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Analyst/Coordinator

The peer-review module looks wonderful so far. However, we are also using a single sign-on process...

Oct 2021
||
(0)
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Analyst/Coordinator

Verge Health’s product has been great. Originally, we just used the accreditation and regulatory...

Oct 2021
||
(0)
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Analyst/Coordinator

Whenever I contact Verge Health's support, I always get different people. The problem is that the...

Oct 2021
||
(0)
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Manager

Verge Health's system is made for an enterprise philosophy or approach, but people have to find the...

Oct 2021
||
(0)
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Manager

If we were to start over with the system again, we would need to set it up a little differently and...

Oct 2021
||
(0)
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Manager

Our support people have always seemed like they just graduated from college and are just working...

Oct 2021
||
(0)
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Manager

After the implementation, Verge Health doesn’t reach out and ask whether we need help; they don't...

Oct 2021
||
(0)
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CMO

We are happy with the medication safety that we do with the vendor. The product's fields are...

Oct 2021
||
(0)
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CNIO

Now that we have gone in to the product and actually consolidated the information, we are able to...

Sep 2021
||
(0)
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CNIO

We probably take advantage of the vendor a bit in some cases. Of all the vendors I work with, Verge...

Sep 2021
||
(0)
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CNIO

As far as the vendor’s implementation services go, the things I have been involved with and have...

Sep 2021
||
(0)
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CNIO

My organization didn't listen to the vendor's advice. What we had in place for many years was way...

Sep 2021
||
(0)
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CNIO

The solution meets our needs. I haven't heard about a lot of issues about it. The vendor has really...

Sep 2021
||
(0)
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CNIO

The vendor is very much a collaborator. People who work with the vendor won't be let down. The...

Sep 2021
||
(0)
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CNIO

We have one of the vendor's people on speed dial, and we can call them when we need them. The...

Sep 2021
||
(0)
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VP/Other Executive

I wish that the recording in Events Management was better and a little faster.

Aug 2021
||
(0)
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VP/Other Executive

Verge Health's people are all very customer savvy. They have good customer representatives who will...

Aug 2021
||
(0)
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VP/Other Executive

I like that Verge Health always has people available. We don't call a help desk. Instead, we have...

Aug 2021
||
(0)
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VP/Other Executive

I would highly recommend Verge Health. There are a lot of pros and cons to the system, but the pros...

Aug 2021
||
(0)
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VP/Other Executive

Verge Health's systems have an extremely good integration alignment. We don't have to put different...

Aug 2021
||
(0)
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Manager

The vendor has good support. It is timely, and the support people even follow up after. They reach...

Jul 2021
||
(0)
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Manager

The vendor has a lot of training things online, but we have to find them and watch a video or...

Jul 2021
||
(0)
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Manager

The reports are not easy to use at all. I have to manually make any report that I want, and that is...

Jul 2021
||
(0)
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Manager

I want the vendor to help customers understand what constitutes a substantial change. Some things...

Jul 2021
||
(0)
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Manager

Verge Health has very quick customer service. If I put in a service ticket, the response time is...

Jul 2021
||
(0)
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Manager

The vendor tends to change things a lot, but they don’t necessarily change the way we use our...

Jul 2021
||
(0)
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Manager

I would like to use the system for specific functionalities, but right now, we are doing that...

Jul 2021
||
(0)
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Manager

The vendor charges us for some things but not everything. There are some things we can use, but...

Jul 2021
||
(0)
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Director

Verge Health's system is easy to teach new employees how to use. It is easy to pull out all of our...

Jul 2021
||
(0)
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Analyst/Coordinator

Verge Health is a good company. They provide good relationships with the customers and clients. They...

Jun 2021
||
(0)
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Analyst/Coordinator

We are a big organization, and our demand might be different than other organizations. The tool...

Jun 2021
||
(0)
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Analyst/Coordinator

I believe that Verge Health will be part of our organization for some time. We are hoping that they...

Jun 2021
||
(0)
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Analyst/Coordinator

Verge Health's implementation and training teams, response times, and ongoing support are excellent....

Jun 2021
||
(0)
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Analyst/Coordinator

I have had to learn a whole new program that is replacing Peer Review. The training and support that...

Jun 2021
||
(0)
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Analyst/Coordinator

If I were in the position of deciding whether to repurchase Verge Health’s services, I would again...

Jun 2021
||
(0)
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Analyst/Coordinator

From the years that I have been working with Verge Health, they do their best to keep promises, but...

Jun 2021
||
(0)
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Analyst/Coordinator

Verge Health doesn’t necessarily nickel-and-dime us, but they do charge us for everything.

Jun 2021
||
(0)
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Analyst/Coordinator

My experience with Verge Health's customer support is off the scale. They are truly wonderful to...

Jun 2021
||
(0)
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Analyst/Coordinator

When we had an upgrade, the things that we had asked for changed other things in the system, and...

Jun 2021
||
(0)
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Analyst/Coordinator

Verge Health had a new part of their software that was going to roll out, and they brought everybody...

Jun 2021
||
(0)
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Analyst/Coordinator

The Patient Relations software is responsive, and it always works if the user knows how to work it....

Jun 2021
||
(0)
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Analyst/Coordinator

If Peer Review had what I need, I would buy it again. It would need to be able to easily run proper...

Jun 2021
||
(0)
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Analyst/Coordinator

Creating reports was an issue in Peer Review. It was a difficult process, and we had to rely on the...

Jun 2021
||
(0)
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Analyst/Coordinator

The software is difficult to learn things on. For instance, entering a new case into the system is...

Jun 2021
||
(0)
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Analyst/Coordinator

When we have to do a data pull for an incident report, it ends up being not as advanced as we hope...

Jun 2021
||
(0)
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Analyst/Coordinator

I like our ability to combine Peer Review with our credentialing and privileging software. If I am...

Jun 2021
||
(0)
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Director

The support we get from pCare in terms of phone, training, and visitation is great.

Jun 2021
||
(0)
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Director

Verge Health keeps their promises. They go above and beyond when it comes to customer service. They...

May 2021
||
(0)
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Director

Verge Health needs some support staff members who are nurses. The people we work with have excellent...

May 2021
||
(0)
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Director

Verge Health works with several other hospital systems. We wish that they would be more open about...

May 2021
||
(0)
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Director

Events Management is a little frustrating because it isn't intuitive for healthcare people. We would...

May 2021
||
(0)
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Manager

I don't know whether Peer Review is part of our long-term plans. We haven't looked at other...

Mar 2021
||
(0)
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Manager

I don't control the contract. Once I put in a request, Verge Health will tell me whether they will...

Mar 2021
||
(0)
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Manager

Even though Peer Review is similar to other Verge Health modules, it isn't as intuitive. It is a bit...

Mar 2021
||
(0)
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Manager

I have not had to reach out to Verge Health, but when others have, the vendor has been helpful in...

Mar 2021
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Director

Verge Health is very proactive when we need them or when they are getting ahold of us. I was...

Feb 2021
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(0)
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Director

It seems like people get a little bogged down sometimes in Peer Review. However, once we help tutor...

Feb 2021
||
(0)
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Director

I have taken things all the way up to Verge Health’s executive level. We have had meetings through...

Feb 2021
||
(0)
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Director

It is very important that we receive our money's worth from the system because it replaced our...

Feb 2021
||
(0)
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Director

Verge Health keeps all of their promises. If we don't have something, we go back to the vendor, and...

Feb 2021
||
(0)
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Manager

Given that the vendor was bought by RLDatix, I would buy Verge Health again. We got the notice that...

Feb 2021
||
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Manager

For its value, the product really does perform. I would like to see the product push up to the...

Feb 2021
||
(0)
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Manager

Things used to be more personable with Verge Health. We had our contact, so we knew who to call if...

Feb 2021
||
(0)
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Manager

The system is very intuitive to me, but it isn't intuitive to the team. The ease of use is at 60%...

Feb 2021
||
(0)
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Manager

Overall, I rely on Verge Health Events Management heavily. It helps me get my work done. As much as...

Feb 2021
||
(0)
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Manager

The claims module is a solid product that does what I need it to, so I will just keep it in that...

Feb 2021
||
(0)
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Manager

I don’t think the communication is very good with Verge Health. It is very hard to speak to...

Feb 2021
||
(0)
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Manager

I don’t feel like the vendor kept the promises for the claims module because they have not invested...

Feb 2021
||
(0)
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Manager

I use Liability Claims for meeting my audit goals, and I am able to do my audits. I don’t use the...

Feb 2021
||
(0)
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Analyst/Coordinator

The Verge Health product covers a lot of things, and that is very convenient for users. Users...

Feb 2021
||
(0)
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Analyst/Coordinator

We get pretty good outcomes with Verge Health's system. I am waiting to see what the organization’s...

Feb 2021
||
(0)
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Analyst/Coordinator

The only thing is that Verge Health has limits for the workflow. They still struggle with the...

Feb 2021
||
(0)
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Analyst/Coordinator

The vendor charges a support fee, and they do not charge us more if we want something unless it is...

Feb 2021
||
(0)
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Analyst/Coordinator

The vendor does have monthly promotions, but they are for all the vendor's clients. Sometimes, what...

Feb 2021
||
(0)
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Analyst/Coordinator

As long as I ask for training, the vendor will schedule a Webex. If the vendor doesn't do that, they...

Feb 2021
||
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Analyst/Coordinator

The support is really good. Our representative tries hard to help out with reports and other things....

Feb 2021
||
(0)
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Analyst/Coordinator

The users still struggle with how to use the product. The product is not intuitive at all,...

Feb 2021
||
(0)
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Analyst/Coordinator

Patient Relations is pretty intuitive. I would recommend it. We have had to modify the system a bit...

Feb 2021
||
(0)
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Analyst/Coordinator

The vendor’s support does respond to me. The support is really good, especially the couple of...

Feb 2021
||
(0)
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Analyst/Coordinator

We have to wait a few months for each modification if we want to change the workflow. I did see that...

Feb 2021
||
(0)
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Analyst/Coordinator

All of the modules from Verge Health that we have been live with for Workers Compensation have been...

Feb 2021
||
(0)
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Analyst/Coordinator

Verge Health is very receptive to hearing what Workers Compensation can and cannot do, and they are...

Feb 2021
||
(0)
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Director

When I reach out to the support people, they get back to me promptly. They always answer my...

Jan 2021
||
(0)
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Director

We use Patient Relations every single day. We are very happy with it; it is very user friendly. When...

Jan 2021
||
(0)
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Director

The tool integrates with our EHR, and we can pull up and select patient files. I don't have any...

Jan 2021
||
(0)
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Director

I can email our contact, and that person gets back to me via email very quickly. The vendor notifies...

Jan 2021
||
(0)
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