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User Commentary

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Director

The support we get from pCare in terms of phone, training, and visitation is great.

Jun 2021
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Director

Verge Health keeps their promises. They go above and beyond when it comes to customer service. They...

May 2021
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Director

Verge Health needs some support staff members who are nurses. The people we work with have excellent...

May 2021
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Director

Verge Health works with several other hospital systems. We wish that they would be more open about...

May 2021
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Director

Events Management is a little frustrating because it isn't intuitive for healthcare people. We would...

May 2021
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Manager

I don't know whether Peer Review is part of our long-term plans. We haven't looked at other...

Mar 2021
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Manager

I don't control the contract. Once I put in a request, Verge Health will tell me whether they will...

Mar 2021
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(0)
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Manager

Even though Peer Review is similar to other Verge Health modules, it isn't as intuitive. It is a bit...

Mar 2021
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(0)
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Manager

I have not had to reach out to Verge Health, but when others have, the vendor has been helpful in...

Mar 2021
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(0)
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Director

Verge Health is very proactive when we need them or when they are getting ahold of us. I was...

Feb 2021
||
(0)
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Director

It seems like people get a little bogged down sometimes in Peer Review. However, once we help tutor...

Feb 2021
||
(0)
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Director

I have taken things all the way up to Verge Health’s executive level. We have had meetings through...

Feb 2021
||
(0)
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Director

It is very important that we receive our money's worth from the system because it replaced our...

Feb 2021
||
(0)
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Director

Verge Health keeps all of their promises. If we don't have something, we go back to the vendor, and...

Feb 2021
||
(0)
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Manager

Given that the vendor was bought by RLDatix, I would buy Verge Health again. We got the notice that...

Feb 2021
||
(0)
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Manager

For its value, the product really does perform. I would like to see the product push up to the...

Feb 2021
||
(0)
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Manager

Things used to be more personable with Verge Health. We had our contact, so we knew who to call if...

Feb 2021
||
(0)
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Manager

The system is very intuitive to me, but it isn't intuitive to the team. The ease of use is at 60%...

Feb 2021
||
(0)
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Manager

Overall, I rely on Verge Health Events Management heavily. It helps me get my work done. As much as...

Feb 2021
||
(0)
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Manager

The claims module is a solid product that does what I need it to, so I will just keep it in that...

Feb 2021
||
(0)
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Manager

I don’t think the communication is very good with Verge Health. It is very hard to speak to...

Feb 2021
||
(0)
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Manager

I don’t feel like the vendor kept the promises for the claims module because they have not invested...

Feb 2021
||
(0)
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Manager

I use Liability Claims for meeting my audit goals, and I am able to do my audits. I don’t use the...

Feb 2021
||
(0)
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Analyst/Coordinator

The Verge Health product covers a lot of things, and that is very convenient for users. Users...

Feb 2021
||
(0)
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Analyst/Coordinator

We get pretty good outcomes with Verge Health's system. I am waiting to see what the organization’s...

Feb 2021
||
(0)
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Analyst/Coordinator

The only thing is that Verge Health has limits for the workflow. They still struggle with the...

Feb 2021
||
(0)
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Analyst/Coordinator

The vendor charges a support fee, and they do not charge us more if we want something unless it is...

Feb 2021
||
(0)
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Analyst/Coordinator

The vendor does have monthly promotions, but they are for all the vendor's clients. Sometimes, what...

Feb 2021
||
(0)
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Analyst/Coordinator

As long as I ask for training, the vendor will schedule a Webex. If the vendor doesn't do that, they...

Feb 2021
||
(0)
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Analyst/Coordinator

The support is really good. Our representative tries hard to help out with reports and other things....

Feb 2021
||
(0)
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Analyst/Coordinator

The users still struggle with how to use the product. The product is not intuitive at all,...

Feb 2021
||
(0)
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Analyst/Coordinator

Patient Relations is pretty intuitive. I would recommend it. We have had to modify the system a bit...

Feb 2021
||
(0)
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Analyst/Coordinator

The vendor’s support does respond to me. The support is really good, especially the couple of...

Feb 2021
||
(0)
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Analyst/Coordinator

We have to wait a few months for each modification if we want to change the workflow. I did see that...

Feb 2021
||
(0)
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Analyst/Coordinator

All of the modules from Verge Health that we have been live with for Workers Compensation have been...

Feb 2021
||
(0)
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Analyst/Coordinator

Verge Health is very receptive to hearing what Workers Compensation can and cannot do, and they are...

Feb 2021
||
(0)
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Director

When I reach out to the support people, they get back to me promptly. They always answer my...

Jan 2021
||
(0)
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Director

We use Patient Relations every single day. We are very happy with it; it is very user friendly. When...

Jan 2021
||
(0)
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Director

The tool integrates with our EHR, and we can pull up and select patient files. I don't have any...

Jan 2021
||
(0)
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Director

I can email our contact, and that person gets back to me via email very quickly. The vendor notifies...

Jan 2021
||
(0)
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Manager

We pull a few reports ourselves. Our other department also pulls reports and gives them to us. Verge...

Jan 2021
||
(0)
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Manager

The product works as promoted. What Verge Health showed us is what we have. There aren't any hidden...

Jan 2021
||
(0)
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VP/Other Executive

Verge Health automatically does annual updates.

Jan 2021
||
(0)
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VP/Other Executive

Overall, Verge Health Events Management is relatively easy to use. I am experienced with the system,...

Jan 2021
||
(0)
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VP/Other Executive

My only limitation with Verge Health is the cost. For a small hospital, it is difficult to justify...

Jan 2021
||
(0)
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VP/Other Executive

Verge Health has been amazing with everything that we have done, even with COVID-19.

Jan 2021
||
(0)
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VP/Other Executive

Initially, we saw a decrease in people reporting things because the workload was so huge. We saw a...

Dec 2020
||
(0)
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VP/Other Executive

The vendor is very fair with the cost, and I hope that that continues as they grow. I don't feel...

Dec 2020
||
(0)
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 or  to see details.

VP/Other Executive

We felt like we needed training, but the vendor kept telling us that the system was so user friendly...

Dec 2020
||
(0)
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VP/Other Executive

The vendor keeps telling me that they are going to make a newsletter, and we haven't gotten a...

Dec 2020
||
(0)
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Director

I would tell people that I believe the Patient Relations system would meet their needs. It is easy...

Nov 2020
||
(0)
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Director

During COVID-19, the vendor has carried on with their support and attention. They have always been...

Nov 2020
||
(0)
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Director

Verge Health has avoided charging for every little thing. They rebuilt the system we use at no...

Nov 2020
||
(0)
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Director

Our ability to drive outcomes with the product has improved greatly. Our issues before were more...

Nov 2020
||
(0)
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Director

Peer Review can do the things I need it to do. I would have to see something better before I would...

Nov 2020
||
(0)
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Director

The systems we use are pretty standalone. We haven't really integrated the product for any data...

Nov 2020
||
(0)
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Director

We do work with Verge Health's support people, and they are very good. They are friendly,...

Nov 2020
||
(0)
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Director

The system is pretty good, and it seems to be working fine for what we need. The systems we use from...

Nov 2020
||
(0)
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Director

I know the vendor's products are very expensive, but we get a lot out of using Peer Review.

Nov 2020
||
(0)
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Director

I would tell others that Verge Health is willing to work with customers to design the tool in a way...

Nov 2020
||
(0)
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Director

Verge Health enables us to have tangible outcomes through the use of their product. For what I do, I...

Nov 2020
||
(0)
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Director

I would absolutely tell my peers to use Peer Review. It is an exceptional tracking perspective. We...

Oct 2020
||
(0)
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Manager

The vendor is very willing to work with us to make changes to forms so that they support our...

Oct 2020
||
(0)
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Manager

Our users would like to have some enhanced features. Unfortunately, the vendor should have updated...

Oct 2020
||
(0)
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Manager

Patient Relations has a feature that allows us to view the same event in different modules. If I...

Oct 2020
||
(0)
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Manager

I work very closely with Verge Health. If something doesn't work out, the vendor keeps us informed....

Oct 2020
||
(0)
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Manager

Verge Health charges us for more things than they did in the past. There isn't a charge when we make...

Oct 2020
||
(0)
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 or  to see details.

Manager

There are features in RLDatix's system that we were enticed by, and our plan was to move to that...

Oct 2020
||
(0)
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 or  to see details.

Manager

The vendor does individual training. They offer classes, but if we want more training, we can make...

Oct 2020
||
(0)
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Manager

The vendor has struggled to meet all of our needs. There are physicians involved in making sure that...

Oct 2020
||
(0)
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Manager

Patient Relations is how we record any patient issues. Issues can include grievances and billing...

Oct 2020
||
(0)
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Manager

We report our grievances to our board, and we have a goal to close all of the grievances within a...

Oct 2020
||
(0)
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Manager

The vendor has a good response to any technical issues. They have a ticket system, and they are good...

Oct 2020
||
(0)
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Manager

I would like to see improvements in the reports that we can get out of the system as well as in the...

Oct 2020
||
(0)
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Manager

The vendor has a lot of tutorials, but I don’t want to do those; I want the system to be made for...

Oct 2020
||
(0)
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Manager

The vendor has improved the product. They even came out with a tab for business insights, which is...

Oct 2020
||
(0)
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Manager

The vendor has grown quite a bit, and we have worked with several different customer service people....

Oct 2020
||
(0)
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Manager

The one thing that has not been good with the growth of the company is they used to let us submit...

Oct 2020
||
(0)
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Director

I am hoping my overall satisfaction will be higher in a year from now since we are doing an...

Oct 2020
||
(0)
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Director

I don’t know that I would buy the product again. I would probably go to market before buying it...

Oct 2020
||
(0)
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Director

I like the fact that the system connects to other modules. It doesn’t connect to the contract...

Oct 2020
||
(0)
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Director

I would like to see improvements regarding the expansion of nonclinical patient care events. There...

Oct 2020
||
(0)
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Director

Eventually, the vendor keeps all their promises. There is a lot of enthusiasm from the sales team...

Oct 2020
||
(0)
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Manager

All of the vendor's systems have workflows and notifications that go to a supervisor or manager,...

Oct 2020
||
(0)
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Manager

The product does support our integration goals if we buy more. The vendor has other products that we...

Oct 2020
||
(0)
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Analyst/Coordinator

We were told that Verge Health was working with a third-party vendor, which we get a lot of our...

Oct 2020
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

We go into the patient relations system to pull out the complaints ourselves. Then we make another...

Oct 2020
||
(0)
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Analyst/Coordinator

Verge Health is going the right direction when it comes to interoperability. There have been some...

Oct 2020
||
(0)
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Analyst/Coordinator

Verge Health doesn’t charge for every little thing. They help us a lot. They watch our expiring...

Oct 2020
||
(0)
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Analyst/Coordinator

Patient Relations was good once people learned how to use it. The product works really well. The...

Oct 2020
||
(0)
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Director

We are behind on the things that we had planned to do with Events Management. We are only on a basic...

Oct 2020
||
(0)
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Director

I think that our administration and the vendor got off to a rocky start. My department had a good...

Oct 2020
||
(0)
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Director

I think that Verge Health keeps their promises 90% of the time. I would say that Verge Health...

Oct 2020
||
(0)
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Director

The quality of support that I receive from Verge Health depends on who I call. Almost everybody at...

Oct 2020
||
(0)
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Director

Events Management is organized. We have been able to individualize the solution, especially the...

Oct 2020
||
(0)
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Director

Only a few of us really manage this product out of our whole facility, so I wanted to start...

Oct 2020
||
(0)
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Analyst/Coordinator

For our integration goals, we have asked for different products through Verge Health. They have been...

Sep 2020
||
(0)
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Analyst/Coordinator

I haven’t done a lot of training with Verge Health, but I know there is a lot available in the...

Sep 2020
||
(0)
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Analyst/Coordinator

I don’t know that we have needed a lot of new technology. We are working on upgrading our icon page...

Sep 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

The support is awesome. But it is a general help desk, so I don’t talk to one specific person. There...

Sep 2020
||
(0)
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Analyst/Coordinator

Verge Health proactively updates, and they have newsletters. I just don’t take advantage of those. I...

Sep 2020
||
(0)
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Analyst/Coordinator

We use the system throughout the entire organization. Our physicians and our staff members are used...

Sep 2020
||
(0)
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Analyst/Coordinator

The system is user friendly. People from other organizations say that it is so easy to use. Once we...

Sep 2020
||
(0)
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Analyst/Coordinator

I have requested an overhaul recently with a certain part of the product, and the vendor’s response...

Sep 2020
||
(0)
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Director

We had a really horrible rollout because we had a different representative who left and messed up...

Sep 2020
||
(0)
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Director

I like how easy it is for the system to download reports. I like the style of the system. End users...

Sep 2020
||
(0)
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Manager

The end users always have problems with the system. Verge Health could work on improvements and...

Sep 2020
||
(0)
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Manager

When we have issues, Verge Health is usually Johnny-on-the-spot. They are very good. They are very...

Sep 2020
||
(0)
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Manager

As far as cost goes, I am always looking for the clearance rack, but I am sure we would pay for the...

Sep 2020
||
(0)
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Analyst/Coordinator

Physicians have to have peer review as part of their ongoing evaluation, so a report is built, and...

Sep 2020
||
(0)
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Analyst/Coordinator

Verge Health has a credentialing service, and that means we can make a contract with them to have...

Sep 2020
||
(0)
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Analyst/Coordinator

I personally love Peer Review. I love the physician peer-review modules. I have converted our entire...

Sep 2020
||
(0)
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Analyst/Coordinator

We explored pulling the data that we need to make the OPPE reports from Peer Review in the absence...

Sep 2020
||
(0)
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Analyst/Coordinator

Verge Health throws one hell of a party at their conventions, and all the top people are there and...

Sep 2020
||
(0)
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Analyst/Coordinator

One of the things we have put into the Peer Review module is a feature for systems issues. For...

Sep 2020
||
(0)
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Director

We have had some challenges with the product, and we are doing a redesign of it. When we do an...

Sep 2020
||
(0)
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Director

Every incident subcategory has the same information. People don’t take the time to fill everything...

Sep 2020
||
(0)
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Director

Verge Health is a fantastic vendor, and they are extremely responsive to everything that we have...

Sep 2020
||
(0)
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Director

We have partnered with Verge Health to make things happen. Verge Health has helped us to take our...

Sep 2020
||
(0)
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Director

The biggest thing about the system is being able to use it on mobile devices. We are in the process...

Sep 2020
||
(0)
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Director

Verge Health has a huge opportunity in the community care segment. Right now, the terminology is...

Sep 2020
||
(0)
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Director

The system's reporting is easy to review, open, and close. I like that I can run specific reports...

Sep 2020
||
(0)
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Director

Support from Verge Health is excellent. I can contact their team, and they take charge of the ticket...

Sep 2020
||
(0)
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Manager

We are not current on certain things, and Verge Health is implementing new products like reports. We...

Sep 2020
||
(0)
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Manager

We are getting ready to update our system based on a national company’s recommendation of best...

Sep 2020
||
(0)
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Manager

We are not on the same page with Verge Health in terms of the interoperability goals. There are good...

Sep 2020
||
(0)
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Director

The templates in the system for compliance and grievances are flexible. Verge Health has shown us...

Sep 2020
||
(0)
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Manager

I am on a first-name basis with Verge Health's leadership. Our contact is great; that person listens...

Sep 2020
||
(0)
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Manager

I have done research and compared Patient Relations to other competitive products, and I would buy...

Aug 2020
||
(0)
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Manager

The vendor created a separate event form for COVID-19 to capture any employee exposure, and that was...

Aug 2020
||
(0)
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Manager

All of the vendor's applications eventually talk to the credentialing file. When we get a complaint...

Aug 2020
||
(0)
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Director

The vendor’s phone and web support are fabulous. The vendor is always trying to make the product...

Jul 2020
||
(0)
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Director

The overall product quality is great. The product is very good, and the company is everything.

Jul 2020
||
(0)
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Director

The difficulty with the end users is based on how the product was originally set up. The way we set...

Jul 2020
||
(0)
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Director

For the most part, the product meets our needs, but I am not sure how good the vendor’s report...

Jul 2020
||
(0)
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Director

The vendor is very good at delivering new technology. The vendor has everything that we need for our...

Jul 2020
||
(0)
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Director

I think the product has the capability to drive tangible outcomes, but we haven’t used it that way....

Jul 2020
||
(0)
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Director

There are still some parts of the system that we need to learn to use better on our end. I don’t...

Jul 2020
||
(0)
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 or  to see details.

Director

We have a contract with the vendor, and they charge additionally if they need to do a major...

Jul 2020
||
(0)
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 or  to see details.

Director

The product is fine. Our biggest challenges are having our leaders do the follow-up and putting...

Jul 2020
||
(0)
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Director

When we need training from the vendor, they are on top of everything. We have specialists that have...

Jul 2020
||
(0)
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Manager

I wish that I had a test environment where I could test updates. We have to test our new things in a...

Jul 2020
||
(0)
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 or  to see details.

Manager

I wish that I had more control over making my own forms in the database. The forms work in other...

Jul 2020
||
(0)
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 or  to see details.

Manager

I really like that Verge Health is able to help us figure out the best way to make things work for...

Jul 2020
||
(0)
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 or  to see details.

Manager

We have tons of customizations in Events Management, and the customizations don't break with...

Jul 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

Verge Health doesn't promise a lot of things. Whenever we ask Verge Health to change something or do...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

My main contact at Verge Health is very helpful with the things that we need. That person is...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system needs to be more user friendly. The back end needs to be larger. I can't run some reports...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I need to be able to run my own reports. I have to ask someone at the help desk to run a report that...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Verge Health is very helpful. That is why I rated them highly. Verge Health's help is absolutely wonderful....

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The executive leaders and the owner of the company were at Verge Health's annual meeting. The owner...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

If a friend of mine came to me and asked me whether I would recommend the system, I really wouldn't...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We recently had an upgrade, and I was the one who drove the upgrade. The upgrade changed some things...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Peer Review is reasonably priced. For community hospitals, Peer Review is more affordable than other...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Verge Health put out a couple of tools that we could use if we chose to, so we were able to embed...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is robust enough for a major medical center but also gives the tools required for a small...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am in contact with Verge Health usually on a daily basis. They really get sick of me, but they are...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are getting rid of Liability Claims. We still currently have the system, but we are going to get...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Peer Review could be improved when it comes to user management. The system is a little bit clunky...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Events Management can be used for small and large organizations. Reports are a little bit of an...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The support from Verge Health is very responsive. Verge Health is proactive in that they are meeting...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Verge Health's executives are very approachable and involved. When everything with COVID-19 started,...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor avoids nickel-and-diming. We haven’t gotten charged for anything different or extra.

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would rate the product quality pretty high. The system does what it is supposed to do, and the...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The events side of the product is very easy to use, and it is good for end users. I think that can...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has hit a snafu with delivering new technology. The vendor has worked hard on some new...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's support is very proactive. When people make suggestions on things they would like to...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have received our money’s worth. The vendor has really hung in there with us, and the product has...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would recommend the vendor. Every vendor has warts, but we have warts too. The vendor has been...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The way the vendor's modules integrate is phenomenal. We don’t have to go from one application to...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution helps with some of the standardizations that we have been able to achieve in many of...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have been on a reliability journey for a couple of years now, and the vendor was very quick to...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There have, of course, been challenges in adopting new innovations. When it came to the earlier...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Reporting remains the most challenging thing for us. There are some challenges we have with the...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I wish we had another reporting tool that the vendor has that has a higher level of building...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Verge Health has improved dramatically in terms of listening to their users' complaints about...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The ease of use is still clunky, especially with the peer review module. Every once in a while, we...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Verge Health is working on something new, and supporting our integration goals is part of that....

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I really like how Patient Relations covers everything that a hospital needs. We used to be all...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

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