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User Commentary

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Manager

Service and Support

We pull a few reports ourselves. Our other department also pulls reports and gives them to us. Verge...

Jan 2021
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Manager

Functionality and Upgrades

The product works as promoted. What Verge Health showed us is what we have. There aren't any hidden...

Jan 2021
(0)
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VP/Other Executive

Functionality and Upgrades

Verge Health automatically does annual updates.

Jan 2021
(0)
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VP/Other Executive

Functionality and Upgrades

Overall, Verge Health Events Management is relatively easy to use. I am experienced with the system,...

Jan 2021
(0)
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VP/Other Executive

Functionality and Upgrades

My only limitation with Verge Health is the cost. For a small hospital, it is difficult to justify...

Jan 2021
(0)
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VP/Other Executive

Service and Support

Verge Health has been amazing with everything that we have done, even with COVID-19.

Jan 2021
(0)
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VP/Other Executive

Functionality and Upgrades

Initially, we saw a decrease in people reporting things because the workload was so huge. We saw a...

Dec 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor is very fair with the cost, and I hope that that continues as they grow. I don't feel...

Dec 2020
(0)
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VP/Other Executive

Implementation and Training

We felt like we needed training, but the vendor kept telling us that the system was so user friendly...

Dec 2020
(0)
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VP/Other Executive

Other Observations & Comments

The vendor keeps telling me that they are going to make a newsletter, and we haven't gotten a...

Dec 2020
(0)
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Director

Functionality and Upgrades

I would tell people that I believe the Patient Relations system would meet their needs. It is easy...

Nov 2020
(0)
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Director

Service and Support

During COVID-19, the vendor has carried on with their support and attention. They have always been...

Nov 2020
(0)
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Director

ROI / Cost (care and feeding)

Verge Health has avoided charging for every little thing. They rebuilt the system we use at no...

Nov 2020
(0)
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Director

Functionality and Upgrades

Our ability to drive outcomes with the product has improved greatly. Our issues before were more...

Nov 2020
(0)
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Director

Functionality and Upgrades

Peer Review can do the things I need it to do. I would have to see something better before I would...

Nov 2020
(0)
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Director

Interfacing and Integration

The systems we use are pretty standalone. We haven't really integrated the product for any data...

Nov 2020
(0)
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Director

Service and Support

We do work with Verge Health's support people, and they are very good. They are friendly,...

Nov 2020
(0)
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Director

Functionality and Upgrades

The system is pretty good, and it seems to be working fine for what we need. The systems we use from...

Nov 2020
(0)
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Director

ROI / Cost (care and feeding)

I know the vendor's products are very expensive, but we get a lot out of using Peer Review.

Nov 2020
(0)
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Director

Lessons Learned

I would tell others that Verge Health is willing to work with customers to design the tool in a way...

Nov 2020
(0)
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Director

ROI / Cost (care and feeding)

Verge Health enables us to have tangible outcomes through the use of their product. For what I do, I...

Nov 2020
(0)
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Director

Functionality and Upgrades

I would absolutely tell my peers to use Peer Review. It is an exceptional tracking perspective. We...

Oct 2020
(0)
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Manager

Relationship

The vendor is very willing to work with us to make changes to forms so that they support our...

Oct 2020
(0)
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Manager

Functionality and Upgrades

Our users would like to have some enhanced features. Unfortunately, the vendor should have updated...

Oct 2020
(0)
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Manager

Interfacing and Integration

Patient Relations has a feature that allows us to view the same event in different modules. If I...

Oct 2020
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Manager

Relationship

I work very closely with Verge Health. If something doesn't work out, the vendor keeps us informed....

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

Verge Health charges us for more things than they did in the past. There isn't a charge when we make...

Oct 2020
(0)
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Manager

Future Outlook

There are features in RLDatix's system that we were enticed by, and our plan was to move to that...

Oct 2020
(0)
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Manager

Implementation and Training

The vendor does individual training. They offer classes, but if we want more training, we can make...

Oct 2020
(0)
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Manager

Functionality and Upgrades

The vendor has struggled to meet all of our needs. There are physicians involved in making sure that...

Oct 2020
(0)
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Manager

Functionality and Upgrades

Patient Relations is how we record any patient issues. Issues can include grievances and billing...

Oct 2020
(0)
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Manager

Functionality and Upgrades

We report our grievances to our board, and we have a goal to close all of the grievances within a...

Oct 2020
(0)
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Manager

Service and Support

The vendor has a good response to any technical issues. They have a ticket system, and they are good...

Oct 2020
(0)
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Manager

Functionality and Upgrades

I would like to see improvements in the reports that we can get out of the system as well as in the...

Oct 2020
(0)
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Manager

Functionality and Upgrades

The vendor has a lot of tutorials, but I don’t want to do those; I want the system to be made for...

Oct 2020
(0)
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Manager

Functionality and Upgrades

The vendor has improved the product. They even came out with a tab for business insights, which is...

Oct 2020
(0)
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Manager

Service and Support

The vendor has grown quite a bit, and we have worked with several different customer service people....

Oct 2020
(0)
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Manager

Functionality and Upgrades

The one thing that has not been good with the growth of the company is they used to let us submit...

Oct 2020
(0)
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Director

Functionality and Upgrades

I am hoping my overall satisfaction will be higher in a year from now since we are doing an...

Oct 2020
(0)
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Director

Technology

I don’t know that I would buy the product again. I would probably go to market before buying it...

Oct 2020
(0)
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Director

Interfacing and Integration

I like the fact that the system connects to other modules. It doesn’t connect to the contract...

Oct 2020
(0)
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Director

Functionality and Upgrades

I would like to see improvements regarding the expansion of nonclinical patient care events. There...

Oct 2020
(0)
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Director

Lessons Learned

Eventually, the vendor keeps all their promises. There is a lot of enthusiasm from the sales team...

Oct 2020
(0)
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Manager

Functionality and Upgrades

All of the vendor's systems have workflows and notifications that go to a supervisor or manager,...

Oct 2020
(0)
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Manager

Interfacing and Integration

The product does support our integration goals if we buy more. The vendor has other products that we...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We were told that Verge Health was working with a third-party vendor, which we get a lot of our...

Oct 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

We go into the patient relations system to pull out the complaints ourselves. Then we make another...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Verge Health is going the right direction when it comes to interoperability. There have been some...

Oct 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

Verge Health doesn’t charge for every little thing. They help us a lot. They watch our expiring...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Patient Relations was good once people learned how to use it. The product works really well. The...

Oct 2020
(0)
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Director

Lessons Learned

We are behind on the things that we had planned to do with Events Management. We are only on a basic...

Oct 2020
(0)
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Director

Relationship

I think that our administration and the vendor got off to a rocky start. My department had a good...

Oct 2020
(0)
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Director

ROI / Cost (care and feeding)

I think that Verge Health keeps their promises 90% of the time. I would say that Verge Health...

Oct 2020
(0)
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Director

Service and Support

The quality of support that I receive from Verge Health depends on who I call. Almost everybody at...

Oct 2020
(0)
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Director

Functionality and Upgrades

Events Management is organized. We have been able to individualize the solution, especially the...

Oct 2020
(0)
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Director

Functionality and Upgrades

Only a few of us really manage this product out of our whole facility, so I wanted to start...

Oct 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

For our integration goals, we have asked for different products through Verge Health. They have been...

Sep 2020
(0)
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Analyst/Coordinator

Service and Support

I haven’t done a lot of training with Verge Health, but I know there is a lot available in the...

Sep 2020
(0)
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Analyst/Coordinator

Service and Support

I don’t know that we have needed a lot of new technology. We are working on upgrading our icon page...

Sep 2020
(0)
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Analyst/Coordinator

Service and Support

The support is awesome. But it is a general help desk, so I don’t talk to one specific person. There...

Sep 2020
(0)
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Analyst/Coordinator

Relationship

Verge Health proactively updates, and they have newsletters. I just don’t take advantage of those. I...

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We use the system throughout the entire organization. Our physicians and our staff members are used...

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The system is user friendly. People from other organizations say that it is so easy to use. Once we...

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I have requested an overhaul recently with a certain part of the product, and the vendor’s response...

Sep 2020
(0)
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Director

Implementation and Training

We had a really horrible rollout because we had a different representative who left and messed up...

Sep 2020
(0)
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Director

Functionality and Upgrades

I like how easy it is for the system to download reports. I like the style of the system. End users...

Sep 2020
(0)
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Manager

Functionality and Upgrades

The end users always have problems with the system. Verge Health could work on improvements and...

Sep 2020
(0)
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Manager

Service and Support

When we have issues, Verge Health is usually Johnny-on-the-spot. They are very good. They are very...

Sep 2020
(0)
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Manager

Functionality and Upgrades

As far as cost goes, I am always looking for the clearance rack, but I am sure we would pay for the...

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Physicians have to have peer review as part of their ongoing evaluation, so a report is built, and...

Sep 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

Verge Health has a credentialing service, and that means we can make a contract with them to have...

Sep 2020
(0)
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Analyst/Coordinator

Relationship

I personally love Peer Review. I love the physician peer-review modules. I have converted our entire...

Sep 2020
(0)
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Analyst/Coordinator

Lessons Learned

We explored pulling the data that we need to make the OPPE reports from Peer Review in the absence...

Sep 2020
(0)
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Analyst/Coordinator

Relationship

Verge Health throws one hell of a party at their conventions, and all the top people are there and...

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

One of the things we have put into the Peer Review module is a feature for systems issues. For...

Sep 2020
(0)
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Director

Other Observations & Comments

We have had some challenges with the product, and we are doing a redesign of it. When we do an...

Sep 2020
(0)
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Director

Functionality and Upgrades

Every incident subcategory has the same information. People don’t take the time to fill everything...

Sep 2020
(0)
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Director

Relationship

Verge Health is a fantastic vendor, and they are extremely responsive to everything that we have...

Sep 2020
(0)
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Director

Relationship

We have partnered with Verge Health to make things happen. Verge Health has helped us to take our...

Sep 2020
(0)
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Director

Functionality and Upgrades

The biggest thing about the system is being able to use it on mobile devices. We are in the process...

Sep 2020
(0)
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Director

Functionality and Upgrades

Verge Health has a huge opportunity in the community care segment. Right now, the terminology is...

Sep 2020
(0)
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Director

Functionality and Upgrades

The system's reporting is easy to review, open, and close. I like that I can run specific reports...

Sep 2020
(0)
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Director

Service and Support

Support from Verge Health is excellent. I can contact their team, and they take charge of the ticket...

Sep 2020
(0)
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Manager

Service and Support

We are not current on certain things, and Verge Health is implementing new products like reports. We...

Sep 2020
(0)
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Manager

Functionality and Upgrades

We are getting ready to update our system based on a national company’s recommendation of best...

Sep 2020
(0)
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Manager

Service and Support

We are not on the same page with Verge Health in terms of the interoperability goals. There are good...

Sep 2020
(0)
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Director

Functionality and Upgrades

The templates in the system for compliance and grievances are flexible. Verge Health has shown us...

Sep 2020
(0)
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Manager

Relationship

I am on a first-name basis with Verge Health's leadership. Our contact is great; that person listens...

Sep 2020
(0)
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Manager

Other Observations & Comments

I have done research and compared Patient Relations to other competitive products, and I would buy...

Aug 2020
(0)
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Manager

Service and Support

The vendor created a separate event form for COVID-19 to capture any employee exposure, and that was...

Aug 2020
(0)
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Manager

Functionality and Upgrades

All of the vendor's applications eventually talk to the credentialing file. When we get a complaint...

Aug 2020
(0)
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Director

Service and Support

The vendor’s phone and web support are fabulous. The vendor is always trying to make the product...

Jul 2020
(0)
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Director

Functionality and Upgrades

The overall product quality is great. The product is very good, and the company is everything.

Jul 2020
(0)
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Director

Other Observations & Comments

The difficulty with the end users is based on how the product was originally set up. The way we set...

Jul 2020
(0)
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Director

Other Observations & Comments

For the most part, the product meets our needs, but I am not sure how good the vendor’s report...

Jul 2020
(0)
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Director

Technology

The vendor is very good at delivering new technology. The vendor has everything that we need for our...

Jul 2020
(0)
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Director

Other Observations & Comments

I think the product has the capability to drive tangible outcomes, but we haven’t used it that way....

Jul 2020
(0)
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Director

Other Observations & Comments

There are still some parts of the system that we need to learn to use better on our end. I don’t...

Jul 2020
(0)
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Director

ROI / Cost (care and feeding)

We have a contract with the vendor, and they charge additionally if they need to do a major...

Jul 2020
(0)
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Director

Other Observations & Comments

The product is fine. Our biggest challenges are having our leaders do the follow-up and putting...

Jul 2020
(0)
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Director

Implementation and Training

When we need training from the vendor, they are on top of everything. We have specialists that have...

Jul 2020
(0)
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Manager

Functionality and Upgrades

I wish that I had a test environment where I could test updates. We have to test our new things in a...

Jul 2020
(0)
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Manager

Functionality and Upgrades

I wish that I had more control over making my own forms in the database. The forms work in other...

Jul 2020
(0)
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Manager

Relationship

I really like that Verge Health is able to help us figure out the best way to make things work for...

Jul 2020
(0)
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Manager

Functionality and Upgrades

We have tons of customizations in Events Management, and the customizations don't break with...

Jul 2020
(0)
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Analyst/Coordinator

Relationship

Verge Health doesn't promise a lot of things. Whenever we ask Verge Health to change something or do...

Jul 2020
(0)
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Analyst/Coordinator

Service and Support

My main contact at Verge Health is very helpful with the things that we need. That person is...

Jul 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The system needs to be more user friendly. The back end needs to be larger. I can't run some reports...

Jul 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I need to be able to run my own reports. I have to ask someone at the help desk to run a report that...

Jul 2020
(0)
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Analyst/Coordinator

Service and Support

Verge Health is very helpful. That is why I rated them highly. Verge Health's help is absolutely wonderful....

Jul 2020
(0)
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Analyst/Coordinator

Relationship

The executive leaders and the owner of the company were at Verge Health's annual meeting. The owner...

Jul 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

If a friend of mine came to me and asked me whether I would recommend the system, I really wouldn't...

Jul 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We recently had an upgrade, and I was the one who drove the upgrade. The upgrade changed some things...

Jul 2020
(0)
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Director

ROI / Cost (care and feeding)

Peer Review is reasonably priced. For community hospitals, Peer Review is more affordable than other...

Jul 2020
(0)
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Director

Service and Support

Verge Health put out a couple of tools that we could use if we chose to, so we were able to embed...

Jul 2020
(0)
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Director

Functionality and Upgrades

The system is robust enough for a major medical center but also gives the tools required for a small...

Jul 2020
(0)
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Director

Service and Support

I am in contact with Verge Health usually on a daily basis. They really get sick of me, but they are...

Jul 2020
(0)
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Director

Future Outlook

We are getting rid of Liability Claims. We still currently have the system, but we are going to get...

Jul 2020
(0)
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Director

Functionality and Upgrades

Peer Review could be improved when it comes to user management. The system is a little bit clunky...

Jul 2020
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Director

Service and Support

Events Management can be used for small and large organizations. Reports are a little bit of an...

Jul 2020
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Director

Service and Support

The support from Verge Health is very responsive. Verge Health is proactive in that they are meeting...

Jul 2020
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Director

Relationship

Verge Health's executives are very approachable and involved. When everything with COVID-19 started,...

Jul 2020
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Manager

ROI / Cost (care and feeding)

The vendor avoids nickel-and-diming. We haven’t gotten charged for anything different or extra.

Jun 2020
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Manager

Functionality and Upgrades

I would rate the product quality pretty high. The system does what it is supposed to do, and the...

Jun 2020
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Manager

Service and Support

The events side of the product is very easy to use, and it is good for end users. I think that can...

Jun 2020
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Manager

Sales and Contracting

The vendor has hit a snafu with delivering new technology. The vendor has worked hard on some new...

Jun 2020
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Manager

Service and Support

The vendor's support is very proactive. When people make suggestions on things they would like to...

Jun 2020
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Manager

Relationship

We have received our money’s worth. The vendor has really hung in there with us, and the product has...

Jun 2020
(0)
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Manager

Relationship

I would recommend the vendor. Every vendor has warts, but we have warts too. The vendor has been...

Jun 2020
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Manager

Interfacing and Integration

The way the vendor's modules integrate is phenomenal. We don’t have to go from one application to...

Jun 2020
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Manager

Interfacing and Integration

The solution helps with some of the standardizations that we have been able to achieve in many of...

Jun 2020
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Manager

Relationship

We have been on a reliability journey for a couple of years now, and the vendor was very quick to...

Jun 2020
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Manager

Implementation and Training

There have, of course, been challenges in adopting new innovations. When it came to the earlier...

Jun 2020
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Manager

Service and Support

Reporting remains the most challenging thing for us. There are some challenges we have with the...

Jun 2020
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Manager

Functionality and Upgrades

I wish we had another reporting tool that the vendor has that has a higher level of building...

Jun 2020
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Manager

Future Outlook

Verge Health has improved dramatically in terms of listening to their users' complaints about...

Jun 2020
(0)
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Manager

Functionality and Upgrades

The ease of use is still clunky, especially with the peer review module. Every once in a while, we...

Jun 2020
(0)
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Manager

Future Outlook

Verge Health is working on something new, and supporting our integration goals is part of that....

Jun 2020
(0)
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Manager

Win/Loss - Why they were selected (by current clients)

I really like how Patient Relations covers everything that a hospital needs. We used to be all...

Jun 2020
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Director

Functionality and Upgrades

I want the vendor to put in our next update, but I know it is coming. We actively give the vendor...

May 2020
(0)
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Director

Future Outlook

This product is absolutely part of our long-term plans. I am a huge fan of Verge Health. I have...

May 2020
(0)
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Director

ROI / Cost (care and feeding)

The vendor doesn't nickel-and-dime. We are going to be using the product at one of our new...

May 2020
(0)
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Director

Implementation and Training

The vendor comes often to help us with implementations and other things, and we have a lot of their...

May 2020
(0)
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Director

Interfacing and Integration

The vendor is excellent at supporting our integration and interoperability goals. The data that we...

May 2020
(0)
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Director

ROI / Cost (care and feeding)

The vendor has been a partner, and we have frequent calls, which have been good. We work together,...

May 2020
(0)
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Director

Functionality and Upgrades

Doing patient lookup in this product is difficult and challenging for some. We have done a lot of...

May 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

It takes quite a bit to get the system set up. Verge Health is extremely helpful with that, but...

Apr 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

If there were a better methodology within the application to manage how to parse out information to...

Apr 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

For the frontline user, the system is very easy to use, but it can be a little trickier for the...

Apr 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

Verge Health is like an octopus, and their products are like the legs of an octopus. So all of their...

Apr 2020
(0)
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Analyst/Coordinator

Service and Support

Verge Health has done well in supporting us during the COVID-19 crisis. It is like nothing has...

Apr 2020
(0)
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Analyst/Coordinator

Implementation and Training

We struggled with the implementation because it was all off-site. Verge Health was all off-site; we...

Apr 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I explain Verge Health's solution as an octopus that has a whole bunch of legs. Each module is one...

Apr 2020
(0)
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Director

Functionality and Upgrades

The only issue we have with the system is that it is very hard to get the reports back out from all...

Mar 2020
(0)
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Director

Functionality and Upgrades

I think the vendor could improve the ease of use for the reporting functionality. We want it to be...

Mar 2020
(0)
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Director

Functionality and Upgrades

Our primary person on Patient Relations has nothing but positive things to say. The customer service...

Mar 2020
(0)
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Director

Relationship

I don’t know who the executives are, but I don’t know that I need to. That just is what it is.

Mar 2020
(0)
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Director

Functionality and Upgrades

We want it to be easier to get reports and data out of the system.

Mar 2020
(0)
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Analyst/Coordinator

Service and Support

I rely on and reach out to Verge Health a lot because I am not tech savvy. They don't hesitate to...

Mar 2020
(0)
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Analyst/Coordinator

Implementation and Training

I would give Verge Health the highest score on the quality and effectiveness of the implementation...

Mar 2020
(0)
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Analyst/Coordinator

Relationship

When it comes to the product working as Verge Health promotes it, I would give that the highest...

Mar 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

I know our senior leaders like the product in terms of how it supports our integration goals, so I...

Mar 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We have a new staff member, and being unbiased, that person is just gushing about the product and...

Mar 2020
(0)
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Analyst/Coordinator

Service and Support

The quality and effectiveness of the vendor’s phone and email support are great. I am not tech...

Mar 2020
(0)
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Analyst/Coordinator

Relationship

An executive did come out to do a class. That experience was a little clunky and has been the only...

Mar 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I don't know whether the product drives tangible outcomes. I know that there is a lot behind the...

Mar 2020
(0)
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