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User Commentary

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CNIO

Now that we have gone in to the product and actually consolidated the information, we are able to...

Sep 2021
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CNIO

We probably take advantage of the vendor a bit in some cases. Of all the vendors I work with, Verge...

Sep 2021
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CNIO

As far as the vendor’s implementation services go, the things I have been involved with and have...

Sep 2021
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CNIO

My organization didn't listen to the vendor's advice. What we had in place for many years was way...

Sep 2021
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CNIO

The solution meets our needs. I haven't heard about a lot of issues about it. The vendor has really...

Sep 2021
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CNIO

The vendor is very much a collaborator. People who work with the vendor won't be let down. The...

Sep 2021
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CNIO

We have one of the vendor's people on speed dial, and we can call them when we need them. The...

Sep 2021
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VP/Other Executive

I wish that the recording in Events Management was better and a little faster.

Aug 2021
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VP/Other Executive

Verge Health's people are all very customer savvy. They have good customer representatives who will...

Aug 2021
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VP/Other Executive

I like that Verge Health always has people available. We don't call a help desk. Instead, we have...

Aug 2021
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VP/Other Executive

I would highly recommend Verge Health. There are a lot of pros and cons to the system, but the pros...

Aug 2021
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VP/Other Executive

Verge Health's systems have an extremely good integration alignment. We don't have to put different...

Aug 2021
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Manager

The vendor has good support. It is timely, and the support people even follow up after. They reach...

Jul 2021
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Manager

The vendor has a lot of training things online, but we have to find them and watch a video or...

Jul 2021
||
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Manager

The reports are not easy to use at all. I have to manually make any report that I want, and that is...

Jul 2021
||
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Manager

I want the vendor to help customers understand what constitutes a substantial change. Some things...

Jul 2021
||
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Manager

Verge Health has very quick customer service. If I put in a service ticket, the response time is...

Jul 2021
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Manager

The vendor tends to change things a lot, but they don’t necessarily change the way we use our...

Jul 2021
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Manager

I would like to use the system for specific functionalities, but right now, we are doing that...

Jul 2021
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Manager

The vendor charges us for some things but not everything. There are some things we can use, but...

Jul 2021
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Director

Verge Health's system is easy to teach new employees how to use. It is easy to pull out all of our...

Jul 2021
||
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Analyst/Coordinator

Verge Health is a good company. They provide good relationships with the customers and clients. They...

Jun 2021
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Analyst/Coordinator

We are a big organization, and our demand might be different than other organizations. The tool...

Jun 2021
||
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Analyst/Coordinator

I believe that Verge Health will be part of our organization for some time. We are hoping that they...

Jun 2021
||
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Analyst/Coordinator

Verge Health's implementation and training teams, response times, and ongoing support are excellent....

Jun 2021
||
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Analyst/Coordinator

I have had to learn a whole new program that is replacing Peer Review. The training and support that...

Jun 2021
||
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Analyst/Coordinator

If I were in the position of deciding whether to repurchase Verge Health’s services, I would again...

Jun 2021
||
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Analyst/Coordinator

From the years that I have been working with Verge Health, they do their best to keep promises, but...

Jun 2021
||
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Analyst/Coordinator

Verge Health doesn’t necessarily nickel-and-dime us, but they do charge us for everything.

Jun 2021
||
(0)
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Analyst/Coordinator

My experience with Verge Health's customer support is off the scale. They are truly wonderful to...

Jun 2021
||
(0)
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Analyst/Coordinator

When we had an upgrade, the things that we had asked for changed other things in the system, and...

Jun 2021
||
(0)
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Analyst/Coordinator

Verge Health had a new part of their software that was going to roll out, and they brought everybody...

Jun 2021
||
(0)
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Analyst/Coordinator

The Patient Relations software is responsive, and it always works if the user knows how to work it....

Jun 2021
||
(0)
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Analyst/Coordinator

If Peer Review had what I need, I would buy it again. It would need to be able to easily run proper...

Jun 2021
||
(0)
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Analyst/Coordinator

Creating reports was an issue in Peer Review. It was a difficult process, and we had to rely on the...

Jun 2021
||
(0)
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Analyst/Coordinator

The software is difficult to learn things on. For instance, entering a new case into the system is...

Jun 2021
||
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Analyst/Coordinator

When we have to do a data pull for an incident report, it ends up being not as advanced as we hope...

Jun 2021
||
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Analyst/Coordinator

I like our ability to combine Peer Review with our credentialing and privileging software. If I am...

Jun 2021
||
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Director

The support we get from pCare in terms of phone, training, and visitation is great.

Jun 2021
||
(0)
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Director

Verge Health keeps their promises. They go above and beyond when it comes to customer service. They...

May 2021
||
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Director

Verge Health needs some support staff members who are nurses. The people we work with have excellent...

May 2021
||
(0)
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Director

Verge Health works with several other hospital systems. We wish that they would be more open about...

May 2021
||
(0)
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Director

Events Management is a little frustrating because it isn't intuitive for healthcare people. We would...

May 2021
||
(0)
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Manager

I don't know whether Peer Review is part of our long-term plans. We haven't looked at other...

Mar 2021
||
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Manager

I don't control the contract. Once I put in a request, Verge Health will tell me whether they will...

Mar 2021
||
(0)
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Manager

Even though Peer Review is similar to other Verge Health modules, it isn't as intuitive. It is a bit...

Mar 2021
||
(0)
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Manager

I have not had to reach out to Verge Health, but when others have, the vendor has been helpful in...

Mar 2021
||
(0)
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Director

Verge Health is very proactive when we need them or when they are getting ahold of us. I was...

Feb 2021
||
(0)
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Director

It seems like people get a little bogged down sometimes in Peer Review. However, once we help tutor...

Feb 2021
||
(0)
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Director

I have taken things all the way up to Verge Health’s executive level. We have had meetings through...

Feb 2021
||
(0)
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Director

It is very important that we receive our money's worth from the system because it replaced our...

Feb 2021
||
(0)
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Director

Verge Health keeps all of their promises. If we don't have something, we go back to the vendor, and...

Feb 2021
||
(0)
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Manager

Given that the vendor was bought by RLDatix, I would buy Verge Health again. We got the notice that...

Feb 2021
||
(0)
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Manager

For its value, the product really does perform. I would like to see the product push up to the...

Feb 2021
||
(0)
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Manager

Things used to be more personable with Verge Health. We had our contact, so we knew who to call if...

Feb 2021
||
(0)
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Manager

The system is very intuitive to me, but it isn't intuitive to the team. The ease of use is at 60%...

Feb 2021
||
(0)
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Manager

Overall, I rely on Verge Health Events Management heavily. It helps me get my work done. As much as...

Feb 2021
||
(0)
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Manager

The claims module is a solid product that does what I need it to, so I will just keep it in that...

Feb 2021
||
(0)
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Manager

I don’t think the communication is very good with Verge Health. It is very hard to speak to...

Feb 2021
||
(0)
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Manager

I don’t feel like the vendor kept the promises for the claims module because they have not invested...

Feb 2021
||
(0)
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Manager

I use Liability Claims for meeting my audit goals, and I am able to do my audits. I don’t use the...

Feb 2021
||
(0)
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Analyst/Coordinator

The Verge Health product covers a lot of things, and that is very convenient for users. Users...

Feb 2021
||
(0)
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Analyst/Coordinator

We get pretty good outcomes with Verge Health's system. I am waiting to see what the organization’s...

Feb 2021
||
(0)
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Analyst/Coordinator

The only thing is that Verge Health has limits for the workflow. They still struggle with the...

Feb 2021
||
(0)
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Analyst/Coordinator

The vendor charges a support fee, and they do not charge us more if we want something unless it is...

Feb 2021
||
(0)
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Analyst/Coordinator

The vendor does have monthly promotions, but they are for all the vendor's clients. Sometimes, what...

Feb 2021
||
(0)
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Analyst/Coordinator

As long as I ask for training, the vendor will schedule a Webex. If the vendor doesn't do that, they...

Feb 2021
||
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Analyst/Coordinator

The support is really good. Our representative tries hard to help out with reports and other things....

Feb 2021
||
(0)
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Analyst/Coordinator

The users still struggle with how to use the product. The product is not intuitive at all,...

Feb 2021
||
(0)
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Analyst/Coordinator

Patient Relations is pretty intuitive. I would recommend it. We have had to modify the system a bit...

Feb 2021
||
(0)
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Analyst/Coordinator

The vendor’s support does respond to me. The support is really good, especially the couple of...

Feb 2021
||
(0)
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Analyst/Coordinator

We have to wait a few months for each modification if we want to change the workflow. I did see that...

Feb 2021
||
(0)
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Analyst/Coordinator

All of the modules from Verge Health that we have been live with for Workers Compensation have been...

Feb 2021
||
(0)
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Analyst/Coordinator

Verge Health is very receptive to hearing what Workers Compensation can and cannot do, and they are...

Feb 2021
||
(0)
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Director

When I reach out to the support people, they get back to me promptly. They always answer my...

Jan 2021
||
(0)
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Director

We use Patient Relations every single day. We are very happy with it; it is very user friendly. When...

Jan 2021
||
(0)
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Director

The tool integrates with our EHR, and we can pull up and select patient files. I don't have any...

Jan 2021
||
(0)
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Director

I can email our contact, and that person gets back to me via email very quickly. The vendor notifies...

Jan 2021
||
(0)
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Manager

We pull a few reports ourselves. Our other department also pulls reports and gives them to us. Verge...

Jan 2021
||
(0)
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Manager

The product works as promoted. What Verge Health showed us is what we have. There aren't any hidden...

Jan 2021
||
(0)
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VP/Other Executive

Verge Health automatically does annual updates.

Jan 2021
||
(0)
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VP/Other Executive

Overall, Verge Health Events Management is relatively easy to use. I am experienced with the system,...

Jan 2021
||
(0)
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VP/Other Executive

My only limitation with Verge Health is the cost. For a small hospital, it is difficult to justify...

Jan 2021
||
(0)
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VP/Other Executive

Verge Health has been amazing with everything that we have done, even with COVID-19.

Jan 2021
||
(0)
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VP/Other Executive

Initially, we saw a decrease in people reporting things because the workload was so huge. We saw a...

Dec 2020
||
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VP/Other Executive

The vendor is very fair with the cost, and I hope that that continues as they grow. I don't feel...

Dec 2020
||
(0)
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VP/Other Executive

We felt like we needed training, but the vendor kept telling us that the system was so user friendly...

Dec 2020
||
(0)
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VP/Other Executive

The vendor keeps telling me that they are going to make a newsletter, and we haven't gotten a...

Dec 2020
||
(0)
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Director

I would tell people that I believe the Patient Relations system would meet their needs. It is easy...

Nov 2020
||
(0)
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Director

During COVID-19, the vendor has carried on with their support and attention. They have always been...

Nov 2020
||
(0)
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Director

Verge Health has avoided charging for every little thing. They rebuilt the system we use at no...

Nov 2020
||
(0)
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Director

Our ability to drive outcomes with the product has improved greatly. Our issues before were more...

Nov 2020
||
(0)
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Director

Peer Review can do the things I need it to do. I would have to see something better before I would...

Nov 2020
||
(0)
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Director

The systems we use are pretty standalone. We haven't really integrated the product for any data...

Nov 2020
||
(0)
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Director

We do work with Verge Health's support people, and they are very good. They are friendly,...

Nov 2020
||
(0)
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Director

The system is pretty good, and it seems to be working fine for what we need. The systems we use from...

Nov 2020
||
(0)
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Director

I know the vendor's products are very expensive, but we get a lot out of using Peer Review.

Nov 2020
||
(0)
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Director

I would tell others that Verge Health is willing to work with customers to design the tool in a way...

Nov 2020
||
(0)
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Director

Verge Health enables us to have tangible outcomes through the use of their product. For what I do, I...

Nov 2020
||
(0)
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Director

I would absolutely tell my peers to use Peer Review. It is an exceptional tracking perspective. We...

Oct 2020
||
(0)
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Manager

The vendor is very willing to work with us to make changes to forms so that they support our...

Oct 2020
||
(0)
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Manager

Our users would like to have some enhanced features. Unfortunately, the vendor should have updated...

Oct 2020
||
(0)
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Manager

Patient Relations has a feature that allows us to view the same event in different modules. If I...

Oct 2020
||
(0)
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Manager

I work very closely with Verge Health. If something doesn't work out, the vendor keeps us informed....

Oct 2020
||
(0)
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Manager

Verge Health charges us for more things than they did in the past. There isn't a charge when we make...

Oct 2020
||
(0)
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Manager

There are features in RLDatix's system that we were enticed by, and our plan was to move to that...

Oct 2020
||
(0)
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Manager

The vendor does individual training. They offer classes, but if we want more training, we can make...

Oct 2020
||
(0)
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Manager

The vendor has struggled to meet all of our needs. There are physicians involved in making sure that...

Oct 2020
||
(0)
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Manager

Patient Relations is how we record any patient issues. Issues can include grievances and billing...

Oct 2020
||
(0)
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Manager

We report our grievances to our board, and we have a goal to close all of the grievances within a...

Oct 2020
||
(0)
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Manager

The vendor has a good response to any technical issues. They have a ticket system, and they are good...

Oct 2020
||
(0)
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Manager

I would like to see improvements in the reports that we can get out of the system as well as in the...

Oct 2020
||
(0)
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Manager

The vendor has a lot of tutorials, but I don’t want to do those; I want the system to be made for...

Oct 2020
||
(0)
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Manager

The vendor has improved the product. They even came out with a tab for business insights, which is...

Oct 2020
||
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Manager

The vendor has grown quite a bit, and we have worked with several different customer service people....

Oct 2020
||
(0)
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Manager

The one thing that has not been good with the growth of the company is they used to let us submit...

Oct 2020
||
(0)
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Director

I am hoping my overall satisfaction will be higher in a year from now since we are doing an...

Oct 2020
||
(0)
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Director

I don’t know that I would buy the product again. I would probably go to market before buying it...

Oct 2020
||
(0)
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Director

I like the fact that the system connects to other modules. It doesn’t connect to the contract...

Oct 2020
||
(0)
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Director

I would like to see improvements regarding the expansion of nonclinical patient care events. There...

Oct 2020
||
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Director

Eventually, the vendor keeps all their promises. There is a lot of enthusiasm from the sales team...

Oct 2020
||
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Manager

All of the vendor's systems have workflows and notifications that go to a supervisor or manager,...

Oct 2020
||
(0)
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Manager

The product does support our integration goals if we buy more. The vendor has other products that we...

Oct 2020
||
(0)
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Analyst/Coordinator

We were told that Verge Health was working with a third-party vendor, which we get a lot of our...

Oct 2020
||
(0)
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Analyst/Coordinator

We go into the patient relations system to pull out the complaints ourselves. Then we make another...

Oct 2020
||
(0)
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Analyst/Coordinator

Verge Health is going the right direction when it comes to interoperability. There have been some...

Oct 2020
||
(0)
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Analyst/Coordinator

Verge Health doesn’t charge for every little thing. They help us a lot. They watch our expiring...

Oct 2020
||
(0)
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Analyst/Coordinator

Patient Relations was good once people learned how to use it. The product works really well. The...

Oct 2020
||
(0)
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Director

We are behind on the things that we had planned to do with Events Management. We are only on a basic...

Oct 2020
||
(0)
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Director

I think that our administration and the vendor got off to a rocky start. My department had a good...

Oct 2020
||
(0)
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Director

I think that Verge Health keeps their promises 90% of the time. I would say that Verge Health...

Oct 2020
||
(0)
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Director

The quality of support that I receive from Verge Health depends on who I call. Almost everybody at...

Oct 2020
||
(0)
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Director

Events Management is organized. We have been able to individualize the solution, especially the...

Oct 2020
||
(0)
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Director

Only a few of us really manage this product out of our whole facility, so I wanted to start...

Oct 2020
||
(0)
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