VigiLanz Pharmacy Surveillance Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship
VigiLanz’s support is what we have been using most. We continue to have little things pop up, and...
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Product
We like that VigiLanz promotes some of the functionality we don't use, but we don't use it for a...
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Product
We use VigiLanz Pharmacy Surveillance as a supplementary antimicrobial stewardship program. We use...
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Product
The hardest part of VigiLanz Pharmacy Surveillance is the archiving. We pulled as many records as we...
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Operations
There is a virtual training class for the more frequent users of VigiLanz Pharmacy Surveillance, and...
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Loyalty, Relationship, Product
To those who will start working with VigiLanz, I emphasize customizability and support. VigiLanz has...
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Product, Value
I like the reporting structure of VigiLanz Pharmacy Surveillance, and I like using it for reporting...
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Operations
I tried VigiLanz’s training, and it was really basic and didn’t meet my needs. The vendor needs...
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Relationship
I would love to have a dedicated VigiLanz software engineer or some person that we could have a...
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Product
Some users say VigiLanz Pharmacy Surveillance isn’t adding any value, and they don’t like it at all....
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Relationship
We have a contact person at VigiLanz, and they are great, but the support is slower than I...
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Product
We only have one-way integration between VigiLanz Pharmacy Surveillance and Epic's EHR, but the EHR...
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Value
Clinical pharmacists have a certain cost avoidance when it comes to certain interventions, but we...
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Product
The drawback is workflow and integration to the EHR. VigiLanz Pharmacy Surveillance is a separate...
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Operations, Product
VigiLanz Pharmacy Surveillance is a really cool tool. Going through the alerts is easy, but if we...
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Product
VigiLanz has some recommendations on the back end, but at the end of the day, the system is kind of...
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Loyalty, Value
VigiLanz is great. They have a phenomenal baseline product, but I haven't really seen them innovate...
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Value
VigiLanz Pharmacy Surveillance is not the least expensive product out there. We have been challenged...
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Relationship, Product
Once in a while, it takes VigiLanz longer than I would like to get something updated for us, but...
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Product
I'm not sure that we have been approached heavily by VigiLanz about getting their product more...
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Relationship, Product
Some improvement in creating reports would be good. It takes a bit of savviness to get information...
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Relationship
If I enter a ticket, I usually get a response in 24 hours or less. The vendor acknowledges that we...
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Relationship
VigiLanz hasn’t always been proactive, but now if they anticipate a service outage or update, they...
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Relationship, Product
Since our focus in working with VigiLanz Pharmacy Surveillance is on medication-related things, when...
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Product
The whole point of the product is to listen for triggers that are hard to see otherwise around...
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Product, Value
VigiLanz Pharmacy Surveillance is a phenomenal tool that has a lot of potential. Things just depend...
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Relationship
VigiLanz’s team is great to work with. They are open to our ideas and try to make them actionable....
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Product, Value
The product can work, and it is great to streamline things. Things just depend on the rules that...
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Operations
During the go-live, we still had questions and rules or alerts in the system that were not well...
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Relationship, Product
VigiLanz could work on making the product better for people who are not as tech savvy and who want...
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Relationship
The support team from VigiLanz is excellent. The human side of it in particular is really top notch.
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Relationship
VigiLanz is on top of everything. They do great work. Everything is as promised. If we need anything...
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Product, Value
VigiLanz Pharmacy Surveillance does what it says, and it does pretty much everything we need it to....
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Relationship, Operations
A lot is going well with VigiLanz. They continue to make improvements, but they are also very...
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Product, Value
I would tell everyone to get VigiLanz Pharmacy Surveillance. It is pretty great. I would tell a peer...
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Relationship
VigiLanz has been very helpful with getting things going regarding the CMS requirement that we...
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Loyalty, Product
I have had more interactions with our pharmacists lately, and they all seem very happy with...
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Loyalty, Relationship, Operations
Our challenge right now is a communication problem with VigiLanz's project managers. We have asked...
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Relationship
With VigiLanz Pharmacy Surveillance, we can run a lot of reports and have automated rules that alert...
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Product
We would like to be able to access data more readily and customize reports in VigiLanz Pharmacy Surveillance....
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Product
We use VigiLanz Pharmacy Surveillance all day every day for everything we need. It is super...
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Relationship
We typically don't have downtime with VigiLanz Pharmacy Surveillance. It only happens very rarely....
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Value
VigiLanz Pharmacy Surveillance is definitely worth the money we pay for it, and I would recommend...
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Operations
VigiLanz is a pleasant vendor to work with. They were great during an upgrade and service addition....
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Product
VigiLanz Pharmacy Surveillance works exactly as intended, and when it doesn’t, it is easily fixed....
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Product
We need interoperability for the NHSN antimicrobial stewardship submission, and VigiLanz Pharmacy...
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Relationship
VigiLanz is quick to resolve support issues and easy to get ahold of. The vendor's communication is...
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Loyalty, Product
VigiLanz Pharmacy Surveillance has a great data filtering system. The alerts we can set up for...
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Relationship, Operations
VigiLanz has been sending out upgrades over the last year more regularly, adding extra services....
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Product
Our EMR has an issue where it doesn't play well with other systems at all, and VigiLanz has actually...
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Relationship, Product
VigiLanz Pharmacy Surveillance is very easy and user friendly. We have been able to build rules, and...
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Relationship
VigiLanz’s support is very fast. I rarely use anything on the phone. We can request and set up a...
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Product, Value
VigiLanz Pharmacy Surveillance is a great product that is very helpful. We do all our antibiotic...
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Operations
We could have received better training and communication from the vendor during our upgrades. It...
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Relationship
I don't get a whole lot of support from VigiLanz. That could be because I don't reach out to actual...
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Product, Value
The system has been very beneficial for us. It has a lot of information in one area to assess the...
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Product
One of VigiLanz Pharmacy Surveillance’s biggest strengths is ease of use. I'm not necessarily super...
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Product
I like the different reports we can generate in VigiLanz Pharmacy Surveillance depending on what we...
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Relationship, Product
If we find something that should have been alerted to us in VigiLanz Pharmacy Surveillance, like a...
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Product
The alerts in VigiLanz Pharmacy Surveillance are based on rules, and we can search and look at the...
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Product, Value
Our results with VigiLanz Pharmacy Surveillance come down to us trying to tie the productivity of...
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Relationship
VigiLanz is responsive. They take some time, but they are responsive. We have been able to benefit...
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Operations, Product
The biggest challenge for us with VigiLanz Pharmacy Surveillance is being able to extract reliable...
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Operations
The implementation of VigiLanz Pharmacy Surveillance was fine. The vendor gives good updates. For...
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Product
One of the biggest points of feedback we had, because we had a decentralized program, was about...
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Product
The need not being met by VigiLanz is the metrics for tracking productivity. Intervention...
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Product, Value
VigiLanz Pharmacy Surveillance has been very helpful for us. It has transformed the way we have been...
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Loyalty, Product
I don't have any issues with VigiLanz Pharmacy Surveillance. VigiLanz was just bought, so they are...
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Loyalty
Whether VigiLanz Pharmacy Surveillance is part of our long-term plans depends because we are looking...
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Product, Value
There are other products that offer the same functionalities as VigiLanz Pharmacy Surveillance, but...
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Value
I used to say VigiLanz avoided charging for every little thing, but recently, I have been frustrated...
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Operations
VigiLanz’s implementation services are fine. The vendor has been really great about their services....
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Product
VigiLanz Pharmacy Surveillance is such an easy-to-use platform that it doesn't require that much...
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Loyalty, Relationship, Product
We have started using VigiLanz's product for antibiotic use and resistance reporting; those are...
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Product
We always have some issues with the report functionality in VigiLanz Pharmacy Surveillance. We have...
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Relationship
I really love the support that we receive. When VigiLanz does respond, the support is great. I just...
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Relationship
In the very early days of having Vigilanz Pharmacy Surveillance, we actually had a lot of executive...
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Product
I would give caveats to whatever I would recommend. There are parts of VigiLanz Pharmacy...
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Culture
VigiLanz really needs to improve their contracting. We would think that there would be a discount or...
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Culture
VigiLanz has been unresponsive in terms of contracting. We will ask a clarifying question, and it...
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Relationship, Operations
As we were handling our account, VigiLanz had a bit of turnover. We were trying to build some...
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Operations, Product
Our C-suite likes metrics, but we never had much training on metrics from VigiLanz. I don't like...
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Culture, Relationship, Product
VigiLanz has built custom rules for us. I like that. We ask for something, and they tell us whether...
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Product
When it comes to clinical decision-making and catching stuff, if I can't get the full review,...
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Relationship
VigiLanz’s service is good because as we are trying to build rules and stuff, the service people are...
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Product, Value
I would tell others looking at VigiLanz Pharmacy Surveillance that the quality definitely depends on...
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Relationship
For VigiLanz’s support, we have a help button that we can use to track support issues; we type in...
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Relationship
VigiLanz is really easy to work with. They help us out as much as they can, and they are very open...
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Operations
I can't say that VigiLanz doesn't offer anything new. They always come out with webinars and stuff...
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Value
VigiLanz does deliver new technology, but it comes with a cost; new technology is something we can...
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Product
There have been a couple of times when VigiLanz has done some upgrade stuff that has shut the...
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Relationship
If I need something, I call VigiLanz, and they immediately jump on it. Our person is always there...
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Product
We love being able to run antibiograms at any time for any unit. That is phenomenal.
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Relationship, Product
We are having some issues getting our systems to talk with some things right now.
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Value
VigiLanz avoids charging for every little thing. They have rolled out some improvements and things...
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Relationship, Product
I don't think VigiLanz does anything until they are told to. There are still some things that I wish...
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Relationship
VigiLanz keeps their promises. They work on anything that they say they are going to work on, and...
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Relationship
The support team is very easy to get ahold of. There are very few things that the support people...
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Relationship
I would tell a peer that VigiLanz’s biggest pro is that they are very responsive when we put in a...
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Product, Value
I would tell a peer that the con of VigiLanz Pharmacy Surveillance would be that anything we...
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Product
We utilize VigiLanz Pharmacy Surveillance for our pharmacy department, and it is a very useful tool....
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Relationship
Proactive service is where the vendor is lacking a little. Sometimes the system will go down, and...
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Relationship, Operations
VigiLanz is a very easy organization to work with. We contact them, and they get back to us...
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Relationship, Operations, Product
The product that I had before was the most solid product that I have ever worked with. It was...
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Product
It is definitely harder to extract data in the way that we want to with VigiLanz Pharmacy...
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Operations
When we were rolling out our different modules and rules with VigiLanz Pharmacy Surveillance, it...
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Relationship, Operations, Product
On the back end, building the framework out has been a little painful. It has taken a lot of calls...
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Relationship
The biggest issue we had with VigiLanz was when a date was given for a wish list item, but it turned...
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Product
VigiLanz Pharmacy Surveillance is a great surveillance system, and the interface is super user...
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Loyalty, Product
From a system standpoint, I would like to see VigiLanz Pharmacy Surveillance have a better interface...
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Product
I really like VigiLanz because their system bridges some of the gaps between other resources that we...
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Operations
There have been struggles with the system mostly because of the rollout. We had some woes with an...
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Product
The system won't necessarily prevent errors; we would need our EHR alerts to do that. However, if we...
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Product, Value
Personally, I really love the system. Everything in healthcare gets compared, so the alternative to...
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Product
We are constantly battling a lack of EHR resources to get numerous projects done. If we can't make a...
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Product
I like VigiLanz Pharmacy Surveillance because the solution helps us narrow things down to look at...
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Product
I do not know what other products are available, but VigiLanz Pharmacy Surveillance does the job we...
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Culture, Loyalty, Product
VigiLanz traditionally intended to have a rules-based alerting engine. EMR companies claim to be...
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Relationship
VigiLanz’s customer service is what set them completely apart from everybody else. We were able to...
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Relationship, Product
VigiLanz does well with interoperability to the extent that they have control. However, they run...
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Loyalty, Relationship
We see new frontiers of use with VigiLanz. I am very familiar with the instrument and see its...
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Culture, Relationship, Product
VigiLanz is looking for real solutions, not just to sell a product. The way the system is advertised...
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Relationship, Product
I don't think that the product works the way it is promoted to because of the troubleshooting we...
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Relationship, Operations
Everything is flowing as it has in the past, and I don't have a lot of complaints about VigiLanz...
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Loyalty, Operations, Product
We are always coming up with new things that we would like the system to try to find for us. There...
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Relationship
I meet with our representative at VigiLanz on a regular cadence to touch base. I get information...
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Relationship, Product
The system has been working as needed. Anytime someone asks me what system we have, I tell them, and...
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Culture, Relationship
So far, VigiLanz has been amazing. When we renewed our contract a couple of years ago, they promised...
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Operations
In the last year, VigiLanz created VigiLanz University. Customers go into it, and there is one...
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Relationship, Product
In the past, the vendor's executives would reach out and call me about problems. The system has had...
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Product
We understand that there are some IT things that VigiLanz can't do. There are some functionalities...
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Culture, Relationship
VigiLanz is way ahead of the curve in terms of coming up with new ideas and bringing things in...
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Relationship
We have a direct contact from VigiLanz, and they have gone above and beyond for us. They meet and...
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Operations
Our implementation with VigiLanz went fairly well. Anytime an organization switches over, there are...
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Operations
One thing we enjoy is the VigiLanz University feature that is online and interactive. We enjoy that...
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Product
We have been impressed with VigiLanz. Our single sign-on solution has integrated well with our...
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Loyalty, Product
From what we have seen, there are probably a few other tools we are looking for to generate...
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Relationship
We have not had to reach out to VigiLanz for help, but we can talk directly with a stewardship...
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Operations, Product, Value
VigiLanz Pharmacy Surveillance is very customizable, but it takes a while to get all the...
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Relationship
I submitted some tickets several months ago to VigiLanz, and those tickets are unresolved.
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Relationship
When VigiLanz says they are going to look into something, they do. But they usually don't make a...
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Operations
The training is pretty basic. I haven't received any ongoing training that was tailored to me. Maybe...
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Relationship
The VigiLanz team is always helpful with building new rules to help us meet our goals. They are very...
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Relationship, Value
The vendor is good at helping us meet our needs. They help us build new customized rules to get the...
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Culture, Relationship, Value
I would highly recommend the vendor. They do not nickel-and-dime. They have quick service, and there...
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Relationship, Operations, Product
The vendor handles ongoing rule creation quite well. We don't have to ask for a lot of things...
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Operations, Product
VigiLanz could probably provide better education on the ability to use historical information to...
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Relationship, Product
We seem to struggle with the rule-building process and the reports. We have to work through...
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Relationship, Relationship
We appreciate the real-time data that the product gives us and the vendor’s great customer service.
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