Centricity EDI Clearinghouse (GE) Comments

 
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Manager

Service and Support

Every time that I have had a question, the vendor has been very responsive in answering my question....

Jun 2020
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Manager

Functionality and Upgrades

There are some usability issues with the dashboard screen. The screen allows us to look at the top 5...

Jun 2020
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Manager

Functionality and Upgrades

I have never found the soluton to be a cumbersome product. It has always been very useful and easy...

Jun 2020
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Director

Functionality and Upgrades

The system works as promoted. It does what the vendor said it would do but in a different way. The...

Jun 2020
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Director

Technology

Centricity EDI Clearinghouse doesn't post using the standard 835 form. An EDI product should use the...

Jun 2020
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Director

Interfacing and Integration

There is no real interaction for our users with the product. The website just isn't frequented by...

Jun 2020
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Director

Service and Support

The vendor has been doing very well with their ongoing support. There is a very easy process for...

Jun 2020
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Director

Service and Support

We are working remotely now. We were still using paper for a very small percentage of our processes,...

Jun 2020
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Director

Sales and Contracting

The vendor hasn't been keeping all of their promises. They should have been more clear about how...

Jun 2020
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Director

Implementation and Training

The vendor has really good documentation on their portal. When I can easily find an article, there...

Jun 2020
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Director

Relationship

The vendor is getting better when it comes to their support and implementations. The brand has...

Jun 2020
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Director

Service and Support

We haven't needed much support, but there is really no ongoing support. Very rarely does the vendor...

Jun 2020
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Director

Implementation and Training

Ongoing training from the vendor barely exists and leaves a lot to be desired. It would be nice to...

Jun 2020
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Director

Functionality and Upgrades

It would be nice if the application allowed for a little bit more customization and a few extra...

Jun 2020
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Director

Functionality and Upgrades

I would definitely stay where we are at with Centricity EDI Clearinghouse. There is nothing wrong...

May 2020
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Analyst/Coordinator

Service and Support

The support staff members are extremely professional. They have worked with us on numerous occasions...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

I have thoroughly enjoyed using the product. The factor that is driving us to switch products is...

Apr 2020
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Analyst/Coordinator

Relationship

The vendor has kept their promises so far. We have been happy and have had no issues. I am not aware...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

We really haven't needed any training from the vendor. The application is pretty user friendly, so...

Apr 2020
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Analyst/Coordinator

Service and Support

When we have requested assistance from the vendor, we have had positive experiences. The billing...

Apr 2020
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Analyst/Coordinator

Relationship

We have been with the vendor for a long time, and we have a good rapport because we understand each...

Apr 2020
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Analyst/Coordinator

Service and Support

The product is user friendly, and we have been very fortunate to have a good rapport with the...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

No system is perfect, and there is always room for improvement. There are little things that we wish...

Apr 2020
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CIO

Relationship

In terms of executive involvement, I think the vendor is doing a fairly good job. The vendor is...

Apr 2020
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CIO

Implementation and Training

I am trying to be middle of the road with training. Our staff members did not care much for the...

Apr 2020
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CIO

Functionality and Upgrades

When it comes to working as promoted, for the most part, the solution does pretty well. If I had...

Apr 2020
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CIO

ROI / Cost (care and feeding)

Getting our money’s worth is hard. The solution is pretty expensive.

Apr 2020
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CIO

Other Observations & Comments

The solution meets our requirements. When it comes to delivering new technology, the vendor tends to...

Apr 2020
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CIO

Service and Support

For the most part, the vendor’s support is really good. The vendor is not very proactive, but I...

Apr 2020
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CIO

Lessons Learned

In my estimation, our organization shot ourselves in the foot by wanting to customize everything....

Apr 2020
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CIO

Relationship

This is an uncomfortable time for the solution, but I would still probably recommend it. If the...

Apr 2020
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CIO

Other Observations & Comments

For the most part, I would say Centricity keeps their promises. They tend to be a little slow in...

Apr 2020
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CIO

Other Observations & Comments

Our issue with interoperability is partially our own fault. The interoperability that is built into...

Apr 2020
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Director

Functionality and Upgrades

GE is always on top of things. The best investment we made was taking the issues out of our poor...

Dec 2019
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Director

Relationship

GE keeps up, and the service is definitely top notch. GE is not bending over backward for us, but...

Dec 2019
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Manager

ROI / Cost (care and feeding)

I would say we are receiving our money’s worth for the system.

Nov 2019
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Manager

Functionality and Upgrades

The system is very easy to use; once it is set up, the system almost runs itself. The claims are...

Nov 2019
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Manager

Functionality and Upgrades

We have a lot of the payer edits set up in the EDI system. If we send a claim through and it doesn’t...

Nov 2019
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Manager

ROI / Cost (care and feeding)

The vendor made some changes with GE Healthcare. They stopped charging for every little thing.

Nov 2019
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Manager

ROI / Cost (care and feeding)

The vendor does not charge for every little thing. There are things that they just do, and there is...

Nov 2019
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Manager

Service and Support

The vendor has very knowledgeable people in charge of training. There is not any involvement from...

Nov 2019
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Manager

Functionality and Upgrades

Office registration for new patients seems to be where our people struggle with the product. The...

Nov 2019
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Manager

Functionality and Upgrades

We have not really had anything new come along with this product for quite some time.

Nov 2019
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Manager

Functionality and Upgrades

This system has been a very solid system. Updates have always gone very smoothly with this system....

Nov 2019
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Manager

Service and Support

We have had very little trouble with this product. Every time I go to workshops, I hear some...

Nov 2019
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Analyst/Coordinator

Relationship

I think the system is a great product, and I love the people that I work with. They do an awesome...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

The only struggle that the end user has is that the clearinghouse isn't necessarily interactive with...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

When somebody goes on vacation or has a day off, sometimes the work doesn't get completed or passed...

Nov 2019
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Analyst/Coordinator

Service and Support

I would like to get more proactive monitoring capabilities put in place. At one point, the system...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

I am a great advocate for the clearinghouse. I teach everybody in the A/R department how to utilize...

Nov 2019
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Analyst/Coordinator

Other Observations & Comments

I think we are getting some tangible outcomes with Centricity EDI Clearinghouse. However, I think...

Oct 2019
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Analyst/Coordinator

Other Observations & Comments

I don’t see much changing in the system. I think the vendor has a lot of work to do, including...

Oct 2019
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Analyst/Coordinator

Sales and Contracting

When we were sold Centricity EDI Clearinghouse, we were not just sold the system as a standalone...

Oct 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

I feel that Virence Health nickel-and-dimes us. Everything comes with a fee. Centricity EDI...

Oct 2019
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Analyst/Coordinator

Service and Support

The support team for Centricity EDI Clearinghouse is not efficient. It takes a long time to get...

Oct 2019
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Analyst/Coordinator

Service and Support

When we run into certain issues, we work with a consultant instead of the product support team. We...

Oct 2019
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Manager

Service and Support

GE’s support is awesome. Through all of our organization's changes and restructuring, I still deal...

Sep 2019
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Manager

Functionality and Upgrades

We have fields available in the system where we can count visits instead of encounters. The patient...

Sep 2019
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Analyst/Coordinator

Other Observations & Comments

In one instance, we could have fixed something very quickly if Virence Health had given us...

Aug 2019
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Analyst/Coordinator

Functionality and Upgrades

The support and people from Virence Health are really good, but the support website and the...

Aug 2019
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Analyst/Coordinator

Relationship

On the operating level, Virence Health is proactively watching things all the time. We get a lot of...

Aug 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

Our upgrades go smoothly and support turnaround is fast from Virence Health. As far as overcharging...

Aug 2019
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Analyst/Coordinator

Functionality and Upgrades

There is nothing that I would change about Centricity EDI Clearinghouse. Everything is going well....

Jul 2019
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Analyst/Coordinator

Functionality and Upgrades

Every EOB comes in differently. The EOBs all provide different lingo, and unfortunately, sometimes...

Jul 2019
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Analyst/Coordinator

Relationship

The only issue that I have with Centricity EDI Clearinghouse is when one of my files fails, but...

Jul 2019
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Director

Other Observations & Comments

We have had this product for a long time, and nothing has really changed for the end user. The...

Jul 2019
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Director

Technology

Centricity EDI Clearinghouse is stable, and there isn't a lot of downtime or critical issues.

Jul 2019
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Director

Service and Support

Support is lacking. A lot of times, when we put in support tickets, we don't hear from someone for...

Jul 2019
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Director

Functionality and Upgrades

If an organization were a single-specialty practice or even a dual-specialty practice with maybe 10...

Jul 2019
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Analyst/Coordinator

Future Outlook

This product's cloud system for putting in tickets and keeping track of those tickets just started....

Jul 2019
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Director

ROI / Cost (care and feeding)

Centricity EDI Clearinghouse is a very good system, but we are running into challenges because of...

Jul 2019
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Director

Sales and Contracting

We are frustrated that Virence Health has gone to a subscription model. That has increased the cost...

Jul 2019
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Director

Relationship

The problem is that there are two products. I am frustrated with the cost of the product because of...

Jul 2019
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Analyst/Coordinator

Functionality and Upgrades

The limitation with the system is that it looks like only one person supports the informatics side,...

Jul 2019
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Analyst/Coordinator

Service and Support

The service is usually good. The vendor’s people get back to us relatively quickly with updates.

Jul 2019
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Analyst/Coordinator

Service and Support

I have put in requests for enhancements, and the vendor hasn’t delivered. The vendor has given a lot...

Jul 2019
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Analyst/Coordinator

Functionality and Upgrades

We do our billing out of the provider side, so we are working with the system. We keep hearing that...

Jul 2019
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Analyst/Coordinator

Sales and Contracting

The system isn’t always what the vendor promoted it to be. The vendor sold it as a solution that was...

Jul 2019
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Director

Functionality and Upgrades

Virence Health could improve the reporting, dashboards, and analytics. The reporting needs to be...

Jul 2019
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Director

Functionality and Upgrades

Centricity EDI Clearinghouse has a very big provider network, and we like that. Virence Health adds...

Jul 2019
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Director

Relationship

Since the acquisition, Virence Health has used new initiatives to make Centricity EDI Clearinghouse...

Jul 2019
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Director

Service and Support

Determining where the service begins is hard because we get bounced around. Before the acquisition,...

Jul 2019
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Analyst/Coordinator

Service and Support

I usually get my first email back from Virence Health within an hour. That email tells me that the...

Jul 2019
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Analyst/Coordinator

Relationship

The people that I have dealt with for many years seem to still be at Virence Health. I have always...

Jul 2019
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Analyst/Coordinator

Functionality and Upgrades

Customers have to wait a year and a half before they can actually implement the latest version....

Jul 2019