athenaEDI Commentary
Filtered view: All
Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
athenahealth is willing to accommodate our specific needs with athenaEDI. That has always been the...
Login or Create an Account to see details.
Culture, Relationship
athenahealth is good at taking a step back to see whether they can modify the things we already have...
Login or Create an Account to see details.
Culture, Value
Sometimes we have to contract and pay for it, but athenahealth is good at coming up with common solutions....
Login or Create an Account to see details.
Product
The vendor is not great when it comes to robust patient intake experiences, including their...
Login or Create an Account to see details.
Relationship
athenahealth is extraordinarily responsive. They generally have an answer to our problems within a...
Login or Create an Account to see details.
Relationship
We have had a very long-standing relationship with athenahealth.
Login or Create an Account to see details.
Loyalty, Relationship, Operations
We still use athenaEDI, but it is between us and our claim status product. athenahealth was...
Login or Create an Account to see details.
Operations
It feels like the upgrades are sometimes small. If we go on the forums, there are obviously always...
Login or Create an Account to see details.
Operations
The implementation team has been with the product for longer than we have been on it, and the team...
Login or Create an Account to see details.
Loyalty, Relationship
My pain points with athenaEDI have all been because of Change Healthcare. Change Healthcare's issues...
Login or Create an Account to see details.
Value
We have never had issues with unexpected or extremely high costs. I don't remember exactly how much...
Login or Create an Account to see details.
Relationship
I have cellphone numbers for several athenaEDI support people because they are very willing to...
Login or Create an Account to see details.
Product
athenahealth sweeps our system for claims frequently. Every so often, we have an issue with our...
Login or Create an Account to see details.
Product
We export everything from route management into an SQL, and that process is very easy and very...
Login or Create an Account to see details.
Culture, Relationship
I am extremely likely to recommend athenaEDI, and I have done so. We are extremely satisfied with...
Login or Create an Account to see details.
Product
There is some report writing that athenaEDI doesn't have that I wish it had.
Login or Create an Account to see details.
Relationship, Product
When athenahealth finds things that need to be taken care of, I don't have to put in cases to get...
Login or Create an Account to see details.
Culture, Value
athenahealth charges us for everything. Beyond our contract, they mostly charge us for time and...
Login or Create an Account to see details.
Operations
I am extremely satisfied with athenahealth's implementation services and project managers....
Login or Create an Account to see details.
Relationship, Product
We use the athenaEDI side of things more and more often. We still use another product at the front...
Login or Create an Account to see details.
Relationship
Every time we reach out to the vendor, we create a case, and athenahealth's support people will be...
Login or Create an Account to see details.
Relationship, Operations
I have never had any complaints from the vendor's billing team. athenahealth's edits and scrubbing...
Login or Create an Account to see details.
Product
We still use athenaEDI. It encompasses all of the clearinghouses that athenahealth uses to send our...
Login or Create an Account to see details.
Operations, Product
The reports that are on group management are not that bad. But when we don't need the detail and...
Login or Create an Account to see details.
Product
I don't think it has ever been made clear who should support edits and scrubbing. If a policy...
Login or Create an Account to see details.
Loyalty, Relationship
athenahealth is constantly working with their clients to improve reporting. They listen to their...
Login or Create an Account to see details.
Operations, Value
athenahealth could offer more robust reporting when it comes to denial management and giving their...
Login or Create an Account to see details.
Product, Value
athenaEDI is an extremely customizable application, so it isn't an off-the-shelf, one-size-fits-all...
Login or Create an Account to see details.
Preferences