Home chevron icon RevenueCycleFinancial / HIM chevron icon Patient Accounting chevron icon Patient Financial Engagement

Patient Financial Engagement Platform
Filtered view: All

Subject Expert
Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
VP/Other Executive

ROI / Cost (care and feeding)

One of the really nice things that VisitPay offers patient users on the platform is the ability to...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

VisitPay's training is nonexistent. VisitPay keeps all of their promises, but getting to the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

VisitPay does not offer paper statements because everything is electronic. So paper statements are...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Implementation and Training

It took a little longer than we hoped to go live. There were a few delays, but there was probably...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

It has been very helpful to have the VisitPay solution. Any patient that visits us across our...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Other Observations & Comments

We went live with the platform during the pandemic. We would like to think that we can track our bad...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

VisitPay doesn't have operators, and they don’t have controls on files. We had an incident where we...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

VisitPay doesn’t understand the business. We have had to train them a bit. People still want paper...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

I don’t feel great about VisitPay. They will get there. Initially, they were too small, and they...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The biggest problem with VisitPay is that they won’t commit to anything. They aren't a vendor that...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

We are planning on getting off of VisitPay's platform when our contract ends. The decision came down...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

In terms of the deployment and early stages, our relationship with VisitPay was very good, but now...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

VisitPay's problem is that they are a little inflexible. Their platform isn't as configurable. If...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Lessons Learned

Whether I would recommend VisitPay would depend on the organization's EMR vendor. If I were...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I am not seeing any issues with VisitPay's system. The product is very positive for our patients. I...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

VisitPay is doing a good job of driving outcomes around yield improvement. That matters to us. I...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

I am a little worried because VisitPay is now owned by R1. I hope VisitPay can leverage that to...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

During the pandemic, I was impressed that VisitPay reached out to all their users and asked how they...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Sales and Contracting

There are some things from the sales pitch with VisitPay that we thought would be more robust. The...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

Early on with VisitPay, they had extensive turnover with their support and service teams, and it...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We want more technology around data analytics and self-service options for the client as opposed to...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Patient Financial Engagement Platform is very collaborative. It is helping us meet our strategy for...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have a VisitPay client services manager, and one of the vendor's executives is very responsive....

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Several years ago, our EMR didn't have the things that VisitPay's system offers. Now, our EMR vendor...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We can look at engagement, enrollment, and overall payments in the solution to see our ROI. Our main...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

A portion of our patients are making payments or signing up for finance plans through some...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

For the most part, the solution works the way that I expected it to. It does what we need it to do,...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Win/Loss - Why they were selected (by current clients)

VisitPay offered more, and their technology and process seemed better. We have other third-party...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We like the VisitPay online portal because of the ability to put insurance processing information in...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

One of the benefits of working with VisitPay is that they are very much involved. We have ongoing...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Excluding social security numbers was a big win for us. A lot of our healthcare system's team...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

VisitPay’s solution has been a great addition to our patient billing experience. The product we used...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

VisitPay supports our total online presence. They are supporting all of the billing portals for the...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Since VisitPay’s implementation, they have done something that has been super successful. If any...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I want VisitPay to focus more on a downloadable app. Our web page is formatted for a mobile device,...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

VisitPay’s service is really good. I have been in self-pay for years, and VisitPay offers the best...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

VisitPay avoids charging us for every little thing. They are very reasonable in that way.

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

The system's ease of use is good. I don’t hear many complaints. Everything we are using meets our...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

VisitPay is one of the best vendors that we work with. Some vendors come across as overbearing, and...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

For me to leave VisitPay, another vendor would really have to prove to me that they could deliver at...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I was a little bit nervous at first about R1’s acquisition of VisitPay just because R1 is big, and...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The solution fits nicely with our goals for what we want to measure. The vendor has a lot more...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Win/Loss - Why they were selected (by current clients)

We went through a side-be-side evaluation of other products compared to VisitPay's solution. We...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

VisitPay's solution isn't as integrated with our EMR as a product from our EMR vendor would be....

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I don't think that any vendor keeps all of their promises, but I would say that we have a good...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We don't get any charges or project fees from the vendor for changes.

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

VisitPay has done some interesting things. I am optimistic. VisitPay is responsive when we find...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Sometimes, VisitPay will roll out an update that won't work with a small subset of our accounts....

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The vendor's training issues are really about timing. VisitPay provides us with content and...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The holy grail of software is technology that is flexible enough to meet the needs of individuals....

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

VisitPay has a very specific set of reasons for not wanting to go down the path of developing an...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
Improving the Patient Financial Experience
29 January 21    |   Alex McIntosh and Mac Boyter
Our recent report on patient financial engagement and patient financing services gives a current snapshot of how vendors are performing.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​