Patient Financial Engagement Platform
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Mac Boyter
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KLAS Research Director - Mac Boyter
 
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User Commentary

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VP/Other Executive

ROI / Cost (care and feeding)

One of the really nice things that VisitPay offers patient users on the platform is the ability to...

Aug 2022
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VP/Other Executive

Implementation and Training

VisitPay's training is nonexistent. VisitPay keeps all of their promises, but getting to the...

Aug 2022
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VP/Other Executive

Other Observations & Comments

VisitPay does not offer paper statements because everything is electronic. So paper statements are...

Aug 2022
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CFO

Implementation and Training

It took a little longer than we hoped to go live. There were a few delays, but there was probably...

Jan 2022
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CFO

Functionality and Upgrades

It has been very helpful to have the VisitPay solution. Any patient that visits us across our...

Jan 2022
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CFO

Other Observations & Comments

We went live with the platform during the pandemic. We would like to think that we can track our bad...

Jan 2022
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Director

ROI / Cost (care and feeding)

VisitPay doesn't have operators, and they don’t have controls on files. We had an incident where we...

Jan 2022
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Director

Other Observations & Comments

VisitPay doesn’t understand the business. We have had to train them a bit. People still want paper...

Jan 2022
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Director

Future Outlook

I don’t feel great about VisitPay. They will get there. Initially, they were too small, and they...

Jan 2022
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Director

Relationship

The biggest problem with VisitPay is that they won’t commit to anything. They aren't a vendor that...

Jan 2022
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VP/Other Executive

Future Outlook

We are planning on getting off of VisitPay's platform when our contract ends. The decision came down...

Dec 2021
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VP/Other Executive

Relationship

In terms of the deployment and early stages, our relationship with VisitPay was very good, but now...

Dec 2021
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VP/Other Executive

Relationship

VisitPay's problem is that they are a little inflexible. Their platform isn't as configurable. If...

Dec 2021
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VP/Other Executive

Lessons Learned

Whether I would recommend VisitPay would depend on the organization's EMR vendor. If I were...

Dec 2021
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Director

Functionality and Upgrades

I am not seeing any issues with VisitPay's system. The product is very positive for our patients. I...

Nov 2021
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VP/Other Executive

Functionality and Upgrades

VisitPay is doing a good job of driving outcomes around yield improvement. That matters to us. I...

Nov 2021
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VP/Other Executive

Other Observations & Comments

I am a little worried because VisitPay is now owned by R1. I hope VisitPay can leverage that to...

Nov 2021
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VP/Other Executive

Service and Support

During the pandemic, I was impressed that VisitPay reached out to all their users and asked how they...

Nov 2021
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VP/Other Executive

Sales and Contracting

There are some things from the sales pitch with VisitPay that we thought would be more robust. The...

Nov 2021
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VP/Other Executive

Service and Support

Early on with VisitPay, they had extensive turnover with their support and service teams, and it...

Nov 2021
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VP/Other Executive

Functionality and Upgrades

We want more technology around data analytics and self-service options for the client as opposed to...

Nov 2021
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VP/Other Executive

Relationship

Patient Financial Engagement Platform is very collaborative. It is helping us meet our strategy for...

Nov 2021
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Director

Relationship

We have a VisitPay client services manager, and one of the vendor's executives is very responsive....

Nov 2021
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Director

Functionality and Upgrades

Several years ago, our EMR didn't have the things that VisitPay's system offers. Now, our EMR vendor...

Nov 2021
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Director

ROI / Cost (care and feeding)

We can look at engagement, enrollment, and overall payments in the solution to see our ROI. Our main...

Nov 2021
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Director

Relationship

A portion of our patients are making payments or signing up for finance plans through some...

Nov 2021
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Director

Functionality and Upgrades

For the most part, the solution works the way that I expected it to. It does what we need it to do,...

Nov 2021
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Director

Win/Loss - Why they were selected (by current clients)

VisitPay offered more, and their technology and process seemed better. We have other third-party...

Nov 2021
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Director

ROI / Cost (care and feeding)

We like the VisitPay online portal because of the ability to put insurance processing information in...

Nov 2021
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Director

Relationship

One of the benefits of working with VisitPay is that they are very much involved. We have ongoing...

Nov 2021
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Director

ROI / Cost (care and feeding)

Excluding social security numbers was a big win for us. A lot of our healthcare system's team...

Nov 2021
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Manager

ROI / Cost (care and feeding)

VisitPay’s solution has been a great addition to our patient billing experience. The product we used...

Sep 2021
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Manager

Functionality and Upgrades

VisitPay supports our total online presence. They are supporting all of the billing portals for the...

Sep 2021
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Manager

Functionality and Upgrades

Since VisitPay’s implementation, they have done something that has been super successful. If any...

Sep 2021
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Manager

Functionality and Upgrades

I want VisitPay to focus more on a downloadable app. Our web page is formatted for a mobile device,...

Sep 2021
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Manager

Service and Support

VisitPay’s service is really good. I have been in self-pay for years, and VisitPay offers the best...

Sep 2021
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VP/Other Executive

ROI / Cost (care and feeding)

VisitPay avoids charging us for every little thing. They are very reasonable in that way.

Aug 2021
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VP/Other Executive

Future Outlook

The system's ease of use is good. I don’t hear many complaints. Everything we are using meets our...

Aug 2021
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VP/Other Executive

Relationship

VisitPay is one of the best vendors that we work with. Some vendors come across as overbearing, and...

Aug 2021
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VP/Other Executive

Relationship

For me to leave VisitPay, another vendor would really have to prove to me that they could deliver at...

Aug 2021
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VP/Other Executive

Relationship

I was a little bit nervous at first about R1’s acquisition of VisitPay just because R1 is big, and...

Aug 2021
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Director

Functionality and Upgrades

The solution fits nicely with our goals for what we want to measure. The vendor has a lot more...

Aug 2021
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Director

Win/Loss - Why they were selected (by current clients)

We went through a side-be-side evaluation of other products compared to VisitPay's solution. We...

Aug 2021
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Director

Interfacing and Integration

VisitPay's solution isn't as integrated with our EMR as a product from our EMR vendor would be....

Aug 2021
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Director

Relationship

I don't think that any vendor keeps all of their promises, but I would say that we have a good...

Aug 2021
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(0)
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Director

ROI / Cost (care and feeding)

We don't get any charges or project fees from the vendor for changes.

Aug 2021
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(0)
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Director

Future Outlook

VisitPay has done some interesting things. I am optimistic. VisitPay is responsive when we find...

Aug 2021
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Director

Functionality and Upgrades

Sometimes, VisitPay will roll out an update that won't work with a small subset of our accounts....

Aug 2021
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Director

Implementation and Training

The vendor's training issues are really about timing. VisitPay provides us with content and...

Aug 2021
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(0)
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Director

Functionality and Upgrades

The holy grail of software is technology that is flexible enough to meet the needs of individuals....

Aug 2021
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Director

Technology

VisitPay has a very specific set of reasons for not wanting to go down the path of developing an...

Aug 2021
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