Pathways Comments

 
 View Product Scores

Featured  Report

Remote Patient Monitoring 2019: The New Age of RPM
Remote Patient Monitoring 2019:
The New Age of RPM
November 2019
View Report
View Related

Preferences

   Bookmark

Give your feedback

Rate it!
Current Time Inside Cache Tag Helper: 9/29/2020 8:10:02 AM and Model.EvProductId = 187711

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Want to see full details?

User Commentary

Sort by

Manager

Service and Support

In my experience, the vendor has kept their promises. I don't know that we got the most recent...

Sep 2020
 Helpful

 or  to see details.

Manager

Relationship

We haven't had very much ongoing training, but the initial training was great for getting everybody...

Sep 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product supports the integration. I was working with interface errors a lot, and I realized that...

Sep 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The code really threw the users for a loop. We have to go through a lot in order for the code to...

Sep 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

With all the recent changes in the world, the vendor might need to step up a little to meet our...

Sep 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I don't think that the vendor has delivered new technology. They did deliver the Go app. I am...

Sep 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product has been very useful and is catching a lot. With the help of my coworker's team, the...

Sep 2020
 Helpful

 or  to see details.

Director

Implementation and Training

We only had initial training, and it was definitely the highest score at that time. Vivify Health's...

Sep 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We are actually expanding Pathways. When the members from the population graduate and reach their...

Sep 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

In terms of new technology, Vivify Health has implemented a thing related to COVID-19. I am going to...

Sep 2020
 Helpful

 or  to see details.

Director

Service and Support

For us, the ongoing support is a slightly lower score right now. If we talked with our members and...

Sep 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

When we saw Pathways, we were blown away by what it could do. If Vivify Health keeps up what they...

Sep 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

When we were considering our options, we were blown away by Vivify Health’s platform that our care...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor has been keeping all of their promises. I am glad we were with them prior to the COVID-19...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I would give the vendor a high rating for their implementation, including any recent upgrades. We...

Sep 2020
 Helpful

 or  to see details.

CMIO

Implementation and Training

I would give the vendor a high rating for their training. Vivify Health offers training, but we are...

Sep 2020
 Helpful

 or  to see details.

CMIO

Functionality and Upgrades

I haven’t had a need for the vendor to be proactive. The product works and is doing its thing.

Sep 2020
 Helpful

 or  to see details.

CMIO

Functionality and Upgrades

There isn't a big change in the technology. A blood pressure cuff is a blood pressure cuff; that...

Sep 2020
 Helpful

 or  to see details.

CMIO

Functionality and Upgrades

We still have some connectivity issues with Pathways. We still have to get messages out of people's...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The vendor does very well with their training. Any time there is something that they need to show...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

We opted out of integration, and we didn’t see a huge benefit on our side for that. So we operate...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

There are a couple of things that we can’t quite get where we want them to be. When we bill, we have...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

With the way the billing laws have changed, now we can only track the time we are actually spending...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The vendor does have a support center, and I feel like it is okay overall. There were some delays...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I don’t feel like we have a ton of executive involvement, but we haven’t really needed it. I know...

Sep 2020
 Helpful

 or  to see details.

Nurse

Service and Support

When our hospital was hit by COVID-19, we attempted to use Pathways so that the physicians could...

Sep 2020
 Helpful

 or  to see details.

Nurse

Service and Support

To turn the kits on, we needed a special word, and when Vivify Health finally gave me that word, the...

Sep 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

We are good with the executive involvement from Vivify Health. We can get the highest-level people...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

For the most part, getting the technology we need is difficult with a BYOD method. We are not...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

Pathways doesn’t integrate with our EMR yet. The open-ended responses, some of the demographics, and...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The vendor has had more upgrade issues recently. Things have been harder, so we are watching the...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The vendor was acquired, and that impacted their service delivery, but the product is still first...

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Vivify Health’s COVID-19 response has been a bit of a struggle. Their COVID-19 pathways are just...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

We have had a lot of issues recently with Vivify Health’s support, which has been quite frustrating....

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

With Vivify Health, we have issues with the logistics. That is our frustration. We have been able to...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

With Pathways, our nurses can respond to any alerts that the patients might activate. If the...

Jan 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

People often want to know about Vivify Health, but it isn’t the technology that is reducing the...

Jan 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The patient or the nurse can activate or request a visit. Sometimes if we know that a patient is not...

Jan 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The system brings over the vital signs and trends them. The nurse can see over the last week what...

Jan 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The solution is a kit that comes in a box that looks like a small suitcase. It has the scale and all...

Jan 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

Logistics is probably our biggest challenge with Vivify Health. We tried lots of different things...

Jan 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

Working with Vivify Health has been great. I can’t say anything negative about them. They have been...

Jan 2020
 Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

Training is just part of our partnership with Vivify Health.

Jan 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Pathways is simple and intuitive, and I like that Vivify Health is starting to make moves into the...

Nov 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would definitely like to see how certain issues are mitigated now that Vivify Health is starting...

Nov 2019
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I like that the system enables people to stay at home instead of coming back to the hospital.

Nov 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I don't like that the vendor makes changes without telling us. I don't like logging in to the system...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Pathways is performing nearly perfectly. Most of the challenges we have are with integration. The...

Oct 2019
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

We would buy the system again. The vendor is really good at keeping promises. They are fabulous...

Oct 2019
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Pathways is very easy to use. The average age for our end users is over 70, and our satisfaction has...

Oct 2019
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

We have received our money’s worth. We have had a very good experience with Vivify Health. We have...

Oct 2019
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The field of monitoring is emerging and moving extremely quickly. I want to know how well monitoring...

Oct 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We have been using the system long enough now, and our processes for installing, educating families,...

Aug 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I think I would buy Pathways again. One of the benefits to this system over some of the others that...

Aug 2019
 Helpful

 or  to see details.

Director

Relationship

Vivify Health did provide educators to train some of our staff members. We also have a...

Aug 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

In terms of alerts, Pathways emails aren't specific to who the patient is. We don't know who the...

Aug 2019
 Helpful

 or  to see details.

Manager

Future Outlook

Overall, our experience with the system has been very good and has helped with our readmissions. We...

Aug 2019
 Helpful

 or  to see details.

Manager

Interfacing and Integration

The best part of Pathways is the ease of use for end users; being able to customize and integrate...

Aug 2019
 Helpful

 or  to see details.

Manager

Service and Support

Vivify Health recently made some changes to their support, and I don't like the changes. In the...

Jul 2019
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We have been very successful with Pathways. A couple of times, we were able to identify that a...

Jul 2019
 Helpful

 or  to see details.

Manager

Service and Support

Initially, I communicated with Vivify Health very frequently. We had a clinical consultant who came...

Jul 2019
 Helpful

 or  to see details.

Manager

Technology

We can either have Vivify Health reprocess the kits for a cost or reprocess our own kits. The reason...

Jul 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Vivify Health has stayed up to date. They have listened to their customers and implemented several...

Jul 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Pathways is excellent for patients. But for our organization, the product is definitely not very...

Jul 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I really like the ability to customize things in Pathways. That ability is definitely a benefit for...

Jul 2019
 Helpful

 or  to see details.

Manager

Implementation and Training

We have had really good luck with the tablets, and our patients tend to really like Pathways....

Jul 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Pathways is relatively straightforward to use. The user interface is pretty good for patients.

Jul 2019
 Helpful

 or  to see details.

Director

Interfacing and Integration

We have struggled a bit on the integration front. Vivify Health's people don't have a lot of...

Jul 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Vivify Health keeps all of their contractually obligated promises, but we are a little disappointed...

Jul 2019
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Vivify Health has been good about not nickel-and-diming us. They have been our partner from a price...

Jul 2019
 Helpful

 or  to see details.

Director

Implementation and Training

Vivify Health's implementation services are just ok. Vivify Health's project management team was a...

Jul 2019
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We are still new to Pathways, but we are seeing a pretty good ROI.

Jul 2019
 Helpful

 or  to see details.

Director

Technology

We haven't seen a lot of new things from Vivify Health. We see a lot of the things they have, but I...

Jul 2019
 Helpful

 or  to see details.

Director

Implementation and Training

Vivify Health provided very green employees for our implementation, and those people didn't...

Jul 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We ended up selecting Vivify Health because their product is very easy to use. It is tablet based...

Jul 2019
 Helpful

 or  to see details.

Director

Service and Support

We don't have any issues or problems with the equipment. The product works out of the box, and it...

Jul 2019
 Helpful

 or  to see details.

Director

Other Observations & Comments

I would like Vivify Health to work on enhancing their reports, which aren't easy to run. I sometimes...

Jul 2019
 Helpful

 or  to see details.

Director

Interfacing and Integration

Pathways interfaces with our EMR, and the data flow is bidirectional. As soon as we admit a new...

Jul 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We are connecting our pharmacist through Pathways to the patient. The pharmacist is using the Vivify...

Jul 2019
 Helpful

 or  to see details.

Director

Other Observations & Comments

We originally shipped units back to Vivify Health for cleaning, and they would ship the cleaned...

Jul 2019
 Helpful

 or  to see details.

Director

Service and Support

Some patients had the equipment shipped directly to them, and they opened up the product and...

Jul 2019
 Helpful

 or  to see details.

Director

Relationship

We were considering several different options, but ultimately, Vivify Health met most closely with...

Jul 2019
 Helpful

 or  to see details.

Director

Service and Support

When we first started with Vivify Health, the intent was to be able to monitor patients...

Jul 2019
 Helpful

 or  to see details.

Director

Service and Support

Vivify Health has had some leadership changes, but they have always done a good job of giving us a...

Jul 2019