Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Pathways Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
VP/Other Executive
Our experience with Vivify Health has been mostly good. We have had very high-level talks with the...
Login or Create an Account to see details.
VP/Other Executive
Pathways is a small program, and the price has become a concern for us. We don't get reimbursed by...
Login or Create an Account to see details.
VP/Other Executive
Vivify Health has done some light development work. We have done customized work, so there is some...
Login or Create an Account to see details.
VP/Other Executive
The biggest challenge with the product is deploying kits and logistics. We get a lot of our units...
Login or Create an Account to see details.
VP/Other Executive
We will determine whether Vivify Health is part of our long-term plans. We are evaluating other vendors....
Login or Create an Account to see details.
VP/Other Executive
Vivify Health is funny because they don't nickel-and-dime, but they don't lower prices when...
Login or Create an Account to see details.
CMIO
I don't see us doing more with the Vivify Health product. Going into patients' homes is really hard;...
Login or Create an Account to see details.
Physician
Other systems don’t have the capability that Pathways has. We want to utilize more of the vendor's services....
Login or Create an Account to see details.
Physician
The vendor doesn’t nickel-and-dime us, but I wish prices would come down a little. That would be...
Login or Create an Account to see details.
Physician
A problem that I don’t know how to remedy is we have had some patients who have lost a component of...
Login or Create an Account to see details.
Physician
I would like some more interactive videos that would be beneficial for the patient. I would like the...
Login or Create an Account to see details.
Physician
The vendor has reached out a little bit more than they did the previous year. They make sure we are...
Login or Create an Account to see details.
CMO
Pathways is for patients in their homes, and they get biometric devices. If patients have congestive...
Login or Create an Account to see details.
CMO
Vivify Health has no surprise charges, but up front, customers have to figure out what pieces are...
Login or Create an Account to see details.
CMO
In terms of improvements, Vivify Health could develop a more robust diabetes solution. Competitors...
Login or Create an Account to see details.
CMO
Vivify Health runs a pretty lean shop. So although their team that we have worked with has been...
Login or Create an Account to see details.
CMO
When I look at what is available in the marketplace right now, Vivify Health is definitely on the...
Login or Create an Account to see details.
CMO
Vivify Health has about 80 care pathways for a variety of disease conditions. But now they need to...
Login or Create an Account to see details.
Manager
The product is pretty easy for our patients to use, and that is nice. Since our patients are mostly...
Login or Create an Account to see details.
Manager
We are seeing pretty good outcomes using the product. The whole goal is to keep patients from going...
Login or Create an Account to see details.
Manager
Vivify Health is always pretty prompt in getting back to me. I like their responsiveness. We also...
Login or Create an Account to see details.
Nurse
I would probably give a lower score for proactive service. There have been some upgrades and other...
Login or Create an Account to see details.
Nurse
The only integration is between Pathways and our core system. I would give the integration a fairly...
Login or Create an Account to see details.
Nurse
We are happy with the product. I would rate the ease of use slightly lower based on some of the...
Login or Create an Account to see details.
Nurse
There are a few reporting functions that I would like to be able to use without having to request...
Login or Create an Account to see details.
Nurse
Vivify Health has delivered new technology, but we haven't been affected by it. We haven't used any...
Login or Create an Account to see details.
Nurse
The product is very valuable, so we are getting our money's worth. I would recommend the system. If...
Login or Create an Account to see details.
VP/Other Executive
We have been using Pathways for a few years; it has worked pretty well for us. Originally, we were...
Login or Create an Account to see details.
Director
I have never heard anything bad about Pathways; it works well and makes it easy to track employees.
Login or Create an Account to see details.
Manager
Pathways is pretty user friendly. We have bought more kits and expanded our program. I feel like it...
Login or Create an Account to see details.
Manager
It seems like someone is always working hard to accomplish things. Sometimes there is a glitch in...
Login or Create an Account to see details.
Manager
When Vivify Health does an upgrade, a lot of our default settings fall apart. That is frustrating,...
Login or Create an Account to see details.
Manager
The option is available for integration, but we haven’t utilized the integration portions. We know...
Login or Create an Account to see details.
VP/Other Executive
We did a comprehensive RFP a few years ago, and we looked at all the leaders in the space. We...
Login or Create an Account to see details.
VP/Other Executive
We did much of the implementation internally. We were in the middle of a pandemic, and we pushed...
Login or Create an Account to see details.
VP/Other Executive
Getting data out of the product has been extremely challenging. We are a data-driven company....
Login or Create an Account to see details.
VP/Other Executive
The solution is only in English and limited Spanish. It doesn't have the ability to facilitate...
Login or Create an Account to see details.
VP/Other Executive
We may be able to use the product for other use cases, but we haven't explored those yet. We use the...
Login or Create an Account to see details.
VP/Other Executive
We have internalized all of our technical support as well as our care management support. We aren't...
Login or Create an Account to see details.
VP/Other Executive
We can take the vendor's materials and personalize the language. We had to create all of our own...
Login or Create an Account to see details.
VP/Other Executive
As Vivify Health looks at expanding their business, they really need to consider ways to make the...
Login or Create an Account to see details.
Director
We have had a lot of upgrades with the Pathways Go portion of the solution. In terms of...
Login or Create an Account to see details.
Director
From a responsiveness perspective, the vendor’s availability has been helpful. The vendor’s people...
Login or Create an Account to see details.
VP/Other Executive
We have used the product as it is currently known. It has the medical peripherals and the tablet. We...
Login or Create an Account to see details.
Director
Vivify Health is part of our long-term plans for now, but part of our work is to continually...
Login or Create an Account to see details.
Director
Our expectations were very different for vendors during COVID-19 than they were before. But I would...
Login or Create an Account to see details.
Director
Vivify Health doesn’t charge for every little thing, but we are really good at negotiating...
Login or Create an Account to see details.
Director
The training and materials are available to the team. But I wouldn’t say that everything works the...
Login or Create an Account to see details.
Director
Early on, the program was much closer to what was promoted. As the vendor started to add other...
Login or Create an Account to see details.
Director
Anytime we are talking about integration, we have a partnership. There are pieces of the integration...
Login or Create an Account to see details.
Director
Pathways is fairly intuitive when it works the way it is supposed to work. The challenge is that...
Login or Create an Account to see details.
Director
The world is changing quickly, and we haven’t been able to adapt our program to meet the needs of...
Login or Create an Account to see details.
Director
We have a good relationship with Vivify Health. Our relationship has obviously been tested in the...
Login or Create an Account to see details.
Manager
In my experience, the vendor has kept their promises. I don't know that we got the most recent...
Login or Create an Account to see details.
Manager
We haven't had very much ongoing training, but the initial training was great for getting everybody...
Login or Create an Account to see details.
Manager
The product supports the integration. I was working with interface errors a lot, and I realized that...
Login or Create an Account to see details.
Manager
The code really threw the users for a loop. We have to go through a lot in order for the code to...
Login or Create an Account to see details.
Manager
With all the recent changes in the world, the vendor might need to step up a little to meet our...
Login or Create an Account to see details.
Manager
I don't think that the vendor has delivered new technology. They did deliver the Go app. I am...
Login or Create an Account to see details.
Manager
The product has been very useful and is catching a lot. With the help of my coworker's team, the...
Login or Create an Account to see details.
Director
We only had initial training, and it was definitely the highest score at that time. Vivify Health's...
Login or Create an Account to see details.
Director
We are actually expanding Pathways. When the members from the population graduate and reach their...
Login or Create an Account to see details.
Director
In terms of new technology, Vivify Health has implemented a thing related to COVID-19. I am going to...
Login or Create an Account to see details.
Director
For us, the ongoing support is a slightly lower score right now. If we talked with our members and...
Login or Create an Account to see details.
Director
When we saw Pathways, we were blown away by what it could do. If Vivify Health keeps up what they...
Login or Create an Account to see details.
Director
When we were considering our options, we were blown away by Vivify Health’s platform that our care...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor has been keeping all of their promises. I am glad we were with them prior to the COVID-19...
Login or Create an Account to see details.
Analyst/Coordinator
I would give the vendor a high rating for their implementation, including any recent upgrades. We...
Login or Create an Account to see details.
CMIO
I would give the vendor a high rating for their training. Vivify Health offers training, but we are...
Login or Create an Account to see details.
CMIO
I haven’t had a need for the vendor to be proactive. The product works and is doing its thing.
Login or Create an Account to see details.
CMIO
There isn't a big change in the technology. A blood pressure cuff is a blood pressure cuff; that...
Login or Create an Account to see details.
CMIO
We still have some connectivity issues with Pathways. We still have to get messages out of people's...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor does very well with their training. Any time there is something that they need to show...
Login or Create an Account to see details.
Analyst/Coordinator
We opted out of integration, and we didn’t see a huge benefit on our side for that. So we operate...
Login or Create an Account to see details.
Analyst/Coordinator
There are a couple of things that we can’t quite get where we want them to be. When we bill, we have...
Login or Create an Account to see details.
Analyst/Coordinator
With the way the billing laws have changed, now we can only track the time we are actually spending...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor does have a support center, and I feel like it is okay overall. There were some delays...
Login or Create an Account to see details.
Analyst/Coordinator
I don’t feel like we have a ton of executive involvement, but we haven’t really needed it. I know...
Login or Create an Account to see details.
Nurse
When our hospital was hit by COVID-19, we attempted to use Pathways so that the physicians could...
Login or Create an Account to see details.
Nurse
To turn the kits on, we needed a special word, and when Vivify Health finally gave me that word, the...
Login or Create an Account to see details.
VP/Other Executive
We are good with the executive involvement from Vivify Health. We can get the highest-level people...
Login or Create an Account to see details.
VP/Other Executive
For the most part, getting the technology we need is difficult with a BYOD method. We are not...
Login or Create an Account to see details.
VP/Other Executive
Pathways doesn’t integrate with our EMR yet. The open-ended responses, some of the demographics, and...
Login or Create an Account to see details.
VP/Other Executive
The vendor has had more upgrade issues recently. Things have been harder, so we are watching the...
Login or Create an Account to see details.
VP/Other Executive
The vendor was acquired, and that impacted their service delivery, but the product is still first...
Login or Create an Account to see details.
Related Reports View All Reports
Featured Reports
Preferences