Pathways Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 8:10:02 AM and Model.EvProductId = 187711

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User Commentary

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Manager

Service and Support

In my experience, the vendor has kept their promises. I don't know that we got the most recent...

Sep 2020
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Manager

Relationship

We haven't had very much ongoing training, but the initial training was great for getting everybody...

Sep 2020
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Manager

Functionality and Upgrades

The product supports the integration. I was working with interface errors a lot, and I realized that...

Sep 2020
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Manager

Functionality and Upgrades

The code really threw the users for a loop. We have to go through a lot in order for the code to...

Sep 2020
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Manager

Interfacing and Integration

With all the recent changes in the world, the vendor might need to step up a little to meet our...

Sep 2020
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Manager

Functionality and Upgrades

I don't think that the vendor has delivered new technology. They did deliver the Go app. I am...

Sep 2020
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Manager

Functionality and Upgrades

The product has been very useful and is catching a lot. With the help of my coworker's team, the...

Sep 2020
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Director

Implementation and Training

We only had initial training, and it was definitely the highest score at that time. Vivify Health's...

Sep 2020
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Director

Functionality and Upgrades

We are actually expanding Pathways. When the members from the population graduate and reach their...

Sep 2020
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Director

Functionality and Upgrades

In terms of new technology, Vivify Health has implemented a thing related to COVID-19. I am going to...

Sep 2020
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Director

Service and Support

For us, the ongoing support is a slightly lower score right now. If we talked with our members and...

Sep 2020
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Director

Functionality and Upgrades

When we saw Pathways, we were blown away by what it could do. If Vivify Health keeps up what they...

Sep 2020
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Director

Functionality and Upgrades

When we were considering our options, we were blown away by Vivify Health’s platform that our care...

Sep 2020
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Analyst/Coordinator

Relationship

The vendor has been keeping all of their promises. I am glad we were with them prior to the COVID-19...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

I would give the vendor a high rating for their implementation, including any recent upgrades. We...

Sep 2020
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CMIO

Implementation and Training

I would give the vendor a high rating for their training. Vivify Health offers training, but we are...

Sep 2020
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CMIO

Functionality and Upgrades

I haven’t had a need for the vendor to be proactive. The product works and is doing its thing.

Sep 2020
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CMIO

Functionality and Upgrades

There isn't a big change in the technology. A blood pressure cuff is a blood pressure cuff; that...

Sep 2020
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CMIO

Functionality and Upgrades

We still have some connectivity issues with Pathways. We still have to get messages out of people's...

Sep 2020
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Analyst/Coordinator

Implementation and Training

The vendor does very well with their training. Any time there is something that they need to show...

Sep 2020
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Analyst/Coordinator

Other Observations & Comments

We opted out of integration, and we didn’t see a huge benefit on our side for that. So we operate...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

There are a couple of things that we can’t quite get where we want them to be. When we bill, we have...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

With the way the billing laws have changed, now we can only track the time we are actually spending...

Sep 2020
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Analyst/Coordinator

Service and Support

The vendor does have a support center, and I feel like it is okay overall. There were some delays...

Sep 2020
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Analyst/Coordinator

Relationship

I don’t feel like we have a ton of executive involvement, but we haven’t really needed it. I know...

Sep 2020
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Nurse

Service and Support

When our hospital was hit by COVID-19, we attempted to use Pathways so that the physicians could...

Sep 2020
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Nurse

Service and Support

To turn the kits on, we needed a special word, and when Vivify Health finally gave me that word, the...

Sep 2020
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VP/Other Executive

Relationship

We are good with the executive involvement from Vivify Health. We can get the highest-level people...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

For the most part, getting the technology we need is difficult with a BYOD method. We are not...

Aug 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

Pathways doesn’t integrate with our EMR yet. The open-ended responses, some of the demographics, and...

Aug 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

The vendor has had more upgrade issues recently. Things have been harder, so we are watching the...

Aug 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

The vendor was acquired, and that impacted their service delivery, but the product is still first...

Aug 2020
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Manager

Functionality and Upgrades

Vivify Health’s COVID-19 response has been a bit of a struggle. Their COVID-19 pathways are just...

Jun 2020
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Manager

Service and Support

We have had a lot of issues recently with Vivify Health’s support, which has been quite frustrating....

Jun 2020
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Manager

Functionality and Upgrades

With Vivify Health, we have issues with the logistics. That is our frustration. We have been able to...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

With Pathways, our nurses can respond to any alerts that the patients might activate. If the...

Jan 2020
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VP/Other Executive

Functionality and Upgrades

People often want to know about Vivify Health, but it isn’t the technology that is reducing the...

Jan 2020
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VP/Other Executive

Functionality and Upgrades

The patient or the nurse can activate or request a visit. Sometimes if we know that a patient is not...

Jan 2020
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VP/Other Executive

Functionality and Upgrades

The system brings over the vital signs and trends them. The nurse can see over the last week what...

Jan 2020
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VP/Other Executive

Functionality and Upgrades

The solution is a kit that comes in a box that looks like a small suitcase. It has the scale and all...

Jan 2020
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VP/Other Executive

Other Observations & Comments

Logistics is probably our biggest challenge with Vivify Health. We tried lots of different things...

Jan 2020
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VP/Other Executive

Relationship

Working with Vivify Health has been great. I can’t say anything negative about them. They have been...

Jan 2020
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VP/Other Executive

Implementation and Training

Training is just part of our partnership with Vivify Health.

Jan 2020
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Manager

Functionality and Upgrades

Pathways is simple and intuitive, and I like that Vivify Health is starting to make moves into the...

Nov 2019
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Manager

Functionality and Upgrades

I would definitely like to see how certain issues are mitigated now that Vivify Health is starting...

Nov 2019
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Director

ROI / Cost (care and feeding)

I like that the system enables people to stay at home instead of coming back to the hospital.

Nov 2019
 Helpful

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Director

Functionality and Upgrades

I don't like that the vendor makes changes without telling us. I don't like logging in to the system...

Nov 2019
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VP/Other Executive

Functionality and Upgrades

Pathways is performing nearly perfectly. Most of the challenges we have are with integration. The...

Oct 2019
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VP/Other Executive

ROI / Cost (care and feeding)

We would buy the system again. The vendor is really good at keeping promises. They are fabulous...

Oct 2019
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VP/Other Executive

Functionality and Upgrades

Pathways is very easy to use. The average age for our end users is over 70, and our satisfaction has...

Oct 2019
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VP/Other Executive

ROI / Cost (care and feeding)

We have received our money’s worth. We have had a very good experience with Vivify Health. We have...

Oct 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

The field of monitoring is emerging and moving extremely quickly. I want to know how well monitoring...

Oct 2019
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Director

Functionality and Upgrades

We have been using the system long enough now, and our processes for installing, educating families,...

Aug 2019
 Helpful

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Director

Functionality and Upgrades

I think I would buy Pathways again. One of the benefits to this system over some of the others that...

Aug 2019
 Helpful

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Director

Relationship

Vivify Health did provide educators to train some of our staff members. We also have a...

Aug 2019
 Helpful

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Manager

Functionality and Upgrades

In terms of alerts, Pathways emails aren't specific to who the patient is. We don't know who the...

Aug 2019
 Helpful

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Manager

Future Outlook

Overall, our experience with the system has been very good and has helped with our readmissions. We...

Aug 2019
 Helpful

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Manager

Interfacing and Integration

The best part of Pathways is the ease of use for end users; being able to customize and integrate...

Aug 2019
 Helpful

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Manager

Service and Support

Vivify Health recently made some changes to their support, and I don't like the changes. In the...

Jul 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

We have been very successful with Pathways. A couple of times, we were able to identify that a...

Jul 2019
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Manager

Service and Support

Initially, I communicated with Vivify Health very frequently. We had a clinical consultant who came...

Jul 2019
 Helpful

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Manager

Technology

We can either have Vivify Health reprocess the kits for a cost or reprocess our own kits. The reason...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

Vivify Health has stayed up to date. They have listened to their customers and implemented several...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

Pathways is excellent for patients. But for our organization, the product is definitely not very...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

I really like the ability to customize things in Pathways. That ability is definitely a benefit for...

Jul 2019
 Helpful

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Manager

Implementation and Training

We have had really good luck with the tablets, and our patients tend to really like Pathways....

Jul 2019
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Director

Functionality and Upgrades

Pathways is relatively straightforward to use. The user interface is pretty good for patients.

Jul 2019
 Helpful

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Director

Interfacing and Integration

We have struggled a bit on the integration front. Vivify Health's people don't have a lot of...

Jul 2019
 Helpful

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Director

Functionality and Upgrades

Vivify Health keeps all of their contractually obligated promises, but we are a little disappointed...

Jul 2019
 Helpful

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Director

ROI / Cost (care and feeding)

Vivify Health has been good about not nickel-and-diming us. They have been our partner from a price...

Jul 2019
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Director

Implementation and Training

Vivify Health's implementation services are just ok. Vivify Health's project management team was a...

Jul 2019
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Director

ROI / Cost (care and feeding)

We are still new to Pathways, but we are seeing a pretty good ROI.

Jul 2019
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Director

Technology

We haven't seen a lot of new things from Vivify Health. We see a lot of the things they have, but I...

Jul 2019
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Director

Implementation and Training

Vivify Health provided very green employees for our implementation, and those people didn't...

Jul 2019
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Director

Functionality and Upgrades

We ended up selecting Vivify Health because their product is very easy to use. It is tablet based...

Jul 2019
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Director

Service and Support

We don't have any issues or problems with the equipment. The product works out of the box, and it...

Jul 2019
 Helpful

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Director

Other Observations & Comments

I would like Vivify Health to work on enhancing their reports, which aren't easy to run. I sometimes...

Jul 2019
 Helpful

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Director

Interfacing and Integration

Pathways interfaces with our EMR, and the data flow is bidirectional. As soon as we admit a new...

Jul 2019
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Director

Functionality and Upgrades

We are connecting our pharmacist through Pathways to the patient. The pharmacist is using the Vivify...

Jul 2019
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Director

Other Observations & Comments

We originally shipped units back to Vivify Health for cleaning, and they would ship the cleaned...

Jul 2019
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Director

Service and Support

Some patients had the equipment shipped directly to them, and they opened up the product and...

Jul 2019
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Director

Relationship

We were considering several different options, but ultimately, Vivify Health met most closely with...

Jul 2019
 Helpful

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Director

Service and Support

When we first started with Vivify Health, the intent was to be able to monitor patients...

Jul 2019
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Director

Service and Support

Vivify Health has had some leadership changes, but they have always done a good job of giving us a...

Jul 2019