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KLAS Research Director - Adam Cherrington
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User Commentary

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CMIO

I don't see us doing more with the Vivify Health product. Going into patients' homes is really hard;...

Apr 2021
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Physician

Other systems don’t have the capability that Pathways has. We want to utilize more of the vendor's services....

Dec 2020
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Physician

The vendor doesn’t nickel-and-dime us, but I wish prices would come down a little. That would be...

Dec 2020
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Physician

A problem that I don’t know how to remedy is we have had some patients who have lost a component of...

Dec 2020
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Physician

I would like some more interactive videos that would be beneficial for the patient. I would like the...

Dec 2020
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Physician

The vendor has reached out a little bit more than they did the previous year. They make sure we are...

Dec 2020
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CMO

Pathways is for patients in their homes, and they get biometric devices. If patients have congestive...

Dec 2020
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CMO

Vivify Health has no surprise charges, but up front, customers have to figure out what pieces are...

Dec 2020
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CMO

In terms of improvements, Vivify Health could develop a more robust diabetes solution. Competitors...

Dec 2020
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CMO

Vivify Health runs a pretty lean shop. So although their team that we have worked with has been...

Dec 2020
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CMO

When I look at what is available in the marketplace right now, Vivify Health is definitely on the...

Dec 2020
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CMO

Vivify Health has about 80 care pathways for a variety of disease conditions. But now they need to...

Dec 2020
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Manager

The product is pretty easy for our patients to use, and that is nice. Since our patients are mostly...

Dec 2020
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Manager

We are seeing pretty good outcomes using the product. The whole goal is to keep patients from going...

Dec 2020
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Manager

Vivify Health is always pretty prompt in getting back to me. I like their responsiveness. We also...

Dec 2020
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Nurse

I would probably give a lower score for proactive service. There have been some upgrades and other...

Dec 2020
(0)
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Nurse

The only integration is between Pathways and our core system. I would give the integration a fairly...

Dec 2020
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Nurse

We are happy with the product. I would rate the ease of use slightly lower based on some of the...

Dec 2020
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Nurse

There are a few reporting functions that I would like to be able to use without having to request...

Dec 2020
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Nurse

Vivify Health has delivered new technology, but we haven't been affected by it. We haven't used any...

Dec 2020
(0)
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Nurse

The product is very valuable, so we are getting our money's worth. I would recommend the system. If...

Dec 2020
(0)
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VP/Other Executive

We have been using Pathways for a few years; it has worked pretty well for us. Originally, we were...

Nov 2020
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Director

I have never heard anything bad about Pathways; it works well and makes it easy to track employees.

Nov 2020
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Manager

Pathways is pretty user friendly. We have bought more kits and expanded our program. I feel like it...

Nov 2020
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Manager

It seems like someone is always working hard to accomplish things. Sometimes there is a glitch in...

Nov 2020
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Manager

When Vivify Health does an upgrade, a lot of our default settings fall apart. That is frustrating,...

Nov 2020
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Manager

The option is available for integration, but we haven’t utilized the integration portions. We know...

Nov 2020
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VP/Other Executive

We did a comprehensive RFP a few years ago, and we looked at all the leaders in the space. We...

Sep 2020
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VP/Other Executive

We did much of the implementation internally. We were in the middle of a pandemic, and we pushed...

Sep 2020
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VP/Other Executive

Getting data out of the product has been extremely challenging. We are a data-driven company....

Sep 2020
(0)
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VP/Other Executive

The solution is only in English and limited Spanish. It doesn't have the ability to facilitate...

Sep 2020
(0)
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VP/Other Executive

We may be able to use the product for other use cases, but we haven't explored those yet. We use the...

Sep 2020
(0)
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VP/Other Executive

We have internalized all of our technical support as well as our care management support. We aren't...

Sep 2020
(0)
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VP/Other Executive

We can take the vendor's materials and personalize the language. We had to create all of our own...

Sep 2020
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VP/Other Executive

As Vivify Health looks at expanding their business, they really need to consider ways to make the...

Sep 2020
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Director

We have had a lot of upgrades with the Pathways Go portion of the solution. In terms of...

Sep 2020
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Director

From a responsiveness perspective, the vendor’s availability has been helpful. The vendor’s people...

Sep 2020
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VP/Other Executive

We have used the product as it is currently known. It has the medical peripherals and the tablet. We...

Sep 2020
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Director

Vivify Health is part of our long-term plans for now, but part of our work is to continually...

Sep 2020
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Director

Our expectations were very different for vendors during COVID-19 than they were before. But I would...

Sep 2020
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Director

Vivify Health doesn’t charge for every little thing, but we are really good at negotiating...

Sep 2020
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Director

The training and materials are available to the team. But I wouldn’t say that everything works the...

Sep 2020
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Director

Early on, the program was much closer to what was promoted. As the vendor started to add other...

Sep 2020
(0)
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Director

Anytime we are talking about integration, we have a partnership. There are pieces of the integration...

Sep 2020
(0)
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Director

Pathways is fairly intuitive when it works the way it is supposed to work. The challenge is that...

Sep 2020
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Director

The world is changing quickly, and we haven’t been able to adapt our program to meet the needs of...

Sep 2020
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Director

We have a good relationship with Vivify Health. Our relationship has obviously been tested in the...

Sep 2020
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Manager

In my experience, the vendor has kept their promises. I don't know that we got the most recent...

Sep 2020
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Manager

We haven't had very much ongoing training, but the initial training was great for getting everybody...

Sep 2020
(0)
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Manager

The product supports the integration. I was working with interface errors a lot, and I realized that...

Sep 2020
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Manager

The code really threw the users for a loop. We have to go through a lot in order for the code to...

Sep 2020
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Manager

With all the recent changes in the world, the vendor might need to step up a little to meet our...

Sep 2020
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Manager

I don't think that the vendor has delivered new technology. They did deliver the Go app. I am...

Sep 2020
(0)
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Manager

The product has been very useful and is catching a lot. With the help of my coworker's team, the...

Sep 2020
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Director

We only had initial training, and it was definitely the highest score at that time. Vivify Health's...

Sep 2020
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Director

We are actually expanding Pathways. When the members from the population graduate and reach their...

Sep 2020
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Director

In terms of new technology, Vivify Health has implemented a thing related to COVID-19. I am going to...

Sep 2020
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Director

For us, the ongoing support is a slightly lower score right now. If we talked with our members and...

Sep 2020
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Director

When we saw Pathways, we were blown away by what it could do. If Vivify Health keeps up what they...

Sep 2020
(0)
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Director

When we were considering our options, we were blown away by Vivify Health’s platform that our care...

Sep 2020
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Analyst/Coordinator

The vendor has been keeping all of their promises. I am glad we were with them prior to the COVID-19...

Sep 2020
(0)
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Analyst/Coordinator

I would give the vendor a high rating for their implementation, including any recent upgrades. We...

Sep 2020
(0)
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CMIO

I would give the vendor a high rating for their training. Vivify Health offers training, but we are...

Sep 2020
(0)
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CMIO

I haven’t had a need for the vendor to be proactive. The product works and is doing its thing.

Sep 2020
(0)
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CMIO

There isn't a big change in the technology. A blood pressure cuff is a blood pressure cuff; that...

Sep 2020
(0)
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CMIO

We still have some connectivity issues with Pathways. We still have to get messages out of people's...

Sep 2020
(0)
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Analyst/Coordinator

The vendor does very well with their training. Any time there is something that they need to show...

Sep 2020
(0)
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Analyst/Coordinator

We opted out of integration, and we didn’t see a huge benefit on our side for that. So we operate...

Sep 2020
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Analyst/Coordinator

There are a couple of things that we can’t quite get where we want them to be. When we bill, we have...

Sep 2020
(0)
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Analyst/Coordinator

With the way the billing laws have changed, now we can only track the time we are actually spending...

Sep 2020
(0)
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Analyst/Coordinator

The vendor does have a support center, and I feel like it is okay overall. There were some delays...

Sep 2020
(0)
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Analyst/Coordinator

I don’t feel like we have a ton of executive involvement, but we haven’t really needed it. I know...

Sep 2020
(0)
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Nurse

When our hospital was hit by COVID-19, we attempted to use Pathways so that the physicians could...

Sep 2020
(0)
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Nurse

To turn the kits on, we needed a special word, and when Vivify Health finally gave me that word, the...

Sep 2020
(0)
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VP/Other Executive

We are good with the executive involvement from Vivify Health. We can get the highest-level people...

Aug 2020
(0)
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VP/Other Executive

For the most part, getting the technology we need is difficult with a BYOD method. We are not...

Aug 2020
(0)
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VP/Other Executive

Pathways doesn’t integrate with our EMR yet. The open-ended responses, some of the demographics, and...

Aug 2020
(0)
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VP/Other Executive

The vendor has had more upgrade issues recently. Things have been harder, so we are watching the...

Aug 2020
(0)
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VP/Other Executive

The vendor was acquired, and that impacted their service delivery, but the product is still first...

Aug 2020
(0)
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Manager

Vivify Health’s COVID-19 response has been a bit of a struggle. Their COVID-19 pathways are just...

Jun 2020
(0)
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Manager

We have had a lot of issues recently with Vivify Health’s support, which has been quite frustrating....

Jun 2020
(0)
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Manager

With Vivify Health, we have issues with the logistics. That is our frustration. We have been able to...

Jun 2020
(0)
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