Pathways
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Subject Expert
Schafer Jackson
Research Director
Commentary Summary
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User Commentary
Relationship
We got some patient-facing care management services from Vivify Health, but we leaned more toward...
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Culture, Relationship
An issue came up involving some devices, and when the vendor found out about the issue, they didn’t...
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Product
We want a product that is simple for patients to use. Our older patients don’t want to answer the...
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Loyalty, Relationship
Since Vivify Health was acquired by Optum, there are a lot of things in flux on the vendor's side....
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Relationship, Operations, Product
Vivify Health has patient-facing updates that they do monthly, but a lot of it is on the clinical...
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Product
Right now, Pathways doesn’t talk to anything. There have been some initiatives to get the system...
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Product
Vivify Health is falling behind on wearables like Apple Watches and Fitbits. There are some devices...
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Value
RPM is difficult as a whole right now for billing, especially in home care. Vivify Health advertises...
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Loyalty, Product
Pathways is easy for the patients to use. The alerts provided give everything that is necessary when...
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Product
One of the biggest challenges with Pathways is being able to integrate with wearables and other...
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Culture, Loyalty
The vendor's company has been sold so there is a new strategy with a new leader. That strategy...
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