Pathways
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Schafer Jackson
Research & Sales Director
KLAS Research & Sales Director - Schafer Jackson
 
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User Commentary

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Director

Vivify Health is very willing to adapt to our workflows. I like the Pathways solution and the...

Feb 2022
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Director

We really like the patient education videos and the way that we can arrange the education process in...

Feb 2022
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Director

Our patients use Pathways to do their daily check-ins, and we can see those in our EMR. That is...

Feb 2022
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Director

Patient satisfaction is probably the biggest area that might have room for actionable improvement....

Feb 2022
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CMIO

Pathways has good ease of use mostly because we built most of the workflows. Pathways continues to...

Jan 2022
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CMIO

Since the Optum acquisition, Vivify Health is now charging more, and our executive representative is...

Jan 2022
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CMIO

Vivify Health doesn’t keep their promises anymore. That is why we did an RFP. A lot of the issues...

Jan 2022
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Manager

Every time we have something, we put a request on the table, we get an answer, whether it is what we...

Dec 2021
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Manager

We have been having an ongoing conversation about phone and web support with Vivify Health. When we...

Dec 2021
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Manager

A challenge we have with Vivify Health’s support is they send us way too many emails. They send us...

Dec 2021
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Manager

Sometimes we have an issue with the support team and the verbiage. Sometimes I am talking about the...

Dec 2021
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Manager

Our end goal is to have Pathways incorporated with our EMR system, and that is not Vivify Health’s...

Dec 2021
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Nurse

As long as Vivify Health keeps their program for remote specialist visiting physicians going, we...

Dec 2021
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Nurse

We found out that all of our instruments from Vivify Health were outdated. We couldn't use them even...

Dec 2021
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Nurse

When we initially started using Vivify Health's system, it was great. We had very responsive tech...

Dec 2021
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Nurse

We were not notified that the tablets needed to be plugged in and turned on to receive the upgrades.

Dec 2021
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Nurse

Vivify Health sends out emails when they are doing trainings that we can log in to or watch a...

Dec 2021
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Nurse

An à la carte rate for tablet use would be helpful. We don’t use certain functionalities, but we are...

Dec 2021
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Manager

I have just not had any real, great success with upgrades from Vivify Health. And it seems like...

Dec 2021
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Manager

Vivify Health does updates and reviews. They give us our information for our updates. But when it...

Dec 2021
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Manager

Our Vivify Health system is never going to be 100%. Overall, even when we have had our real hiccups...

Dec 2021
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Manager

There are parts and pieces that we can’t change out in Pathways. If we have a certain style kit, we...

Dec 2021
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Manager

Even for our older individuals, Pathways is very user friendly. When it comes to the little tweaks...

Dec 2021
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Manager

My recent support ticket felt automated. Vivify Health's response had nothing to do with what my...

Dec 2021
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Manager

We have a good working relationship with our Vivify Health account managers. I feel like they try...

Dec 2021
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Manager

With hospital readmissions, putting the device in place with the patient right after discharge is...

Dec 2021
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Manager

Pathways is overall helpful for patients, even if they are not being discharged from the hospital or...

Dec 2021
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Manager

The vendor's people are really great to work with. They keep their promises to us. The main person...

Dec 2021
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Manager

Vivify Health doesn't charge us for every little thing. They are good about that.

Dec 2021
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Manager

Over the last few years, we have reached a low readmission rate. That is our biggest achievement...

Dec 2021
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Manager

I don't have anything negative to say about the vendor's implementations. Vivify Health always sends...

Dec 2021
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Manager

There is a possibility that we will be able to integrate the system with our medical record, but we...

Dec 2021
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Manager

We have had some issues with the product's quality because of the hardware that we bought when we...

Dec 2021
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Manager

I try to keep track of the solutions that are out there, but I feel like what we have is at the top...

Dec 2021
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Director

Vivify Health is starting to use more artificial intelligence to help triage patients. They have a...

Dec 2021
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Director

The product is extremely user friendly for patients. That is one of the reasons that we chose it....

Dec 2021
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Director

Vivify Health does a decent job of trying to work with their customers on pricing and creating...

Dec 2021
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Director

In terms of keeping promises, that is really about the supplier-customer relationship. Some of the...

Dec 2021
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Director

The vendor's road map is very well defined; they don't have a lot of flexibility. Some of our...

Dec 2021
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Director

Initially, there were a lot of challenges with the app not working with either Android or iOS....

Dec 2021
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Director

The vendor is fairly responsive, and we have had some pretty good interactions with the vendor's...

Dec 2021
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Director

We found out about the sunsetting of the BYOD solution really late, and that created a lot of work...

Dec 2021
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Director

Remote monitoring, in general, has value when it is done correctly, and Pathways has some decent...

Dec 2021
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CEO/President

The vendor's support has declined in terms of responsiveness. The support people pick up the phone,...

Dec 2021
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CEO/President

I don't think the vendor is really proactive. We have to reach out to them. We get calls every few...

Dec 2021
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CEO/President

I am starting to see some limited capabilities. Pathways is lacking VoIP. Vivify Health's strength...

Dec 2021
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Manager

The product is good. We get what we need out of it. If it were more local and in-house, it would...

Dec 2021
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Manager

There have been times when we have had a lot of tech issues with Pathways and times when we haven't...

Dec 2021
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Manager

We would like to have the ability to turn off a lot of features. When technical issues happen when...

Dec 2021
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Manager

The product has been updated a couple of times. We see small upgrades occasionally. However,...

Dec 2021
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Manager

All the vendor's people that I deal with and talk to are very nice, and I understand that a lot of...

Dec 2021
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CMO

The marketplace is getting more competitive for RPM solutions with lower costs and better...

Dec 2021
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CMO

Pathways doesn't connect easily for our members into other services, such as our digital health...

Dec 2021
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Director

I wouldn't mark Pathways as the best system just because I haven't seen other systems. But once our...

Dec 2021
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Manager

Vivify Health keeps all the promises they can. If they don’t hit the mark, that isn't because they...

Nov 2021
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Manager

Vivify Health could do better at replacing kits that are lost in their facilities. Some kits have...

Nov 2021
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Manager

It is difficult to have all the trainings for Pathways apply to us because the portals are catered...

Nov 2021
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Manager

The interface between Pathways and our other system has some clunky moments. Pathways shares...

Nov 2021
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Manager

I would like to be able to change certain kits more easily. We don’t have certain equipment...

Nov 2021
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Manager

In general, Vivify Health's support is okay, but the support people often don’t provide enough...

Nov 2021
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Manager

I would definitely recommend Pathways. I am perfectly happy with it, and it is very easy to use. We...

Nov 2021
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Analyst/Coordinator

The vendor has been pretty good in terms of not nickel-and-diming us. We have pushed back on some...

Nov 2021
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Analyst/Coordinator

An upgrade was supposed to be done at a certain time of day to prevent things from having to be...

Nov 2021
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Analyst/Coordinator

I see things on the horizon, but it is just a matter of getting the right people together with the...

Nov 2021
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Analyst/Coordinator

The training is steeply lacking. It isn't as comprehensive as the training I have experienced with...

Nov 2021
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Analyst/Coordinator

We do things a little bit differently, and Vivify Health wasn't really prepared to handle things our...

Nov 2021
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Analyst/Coordinator

The recurring charge has some stipulations, and we are struggling with the billing aspect in terms...

Nov 2021
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Analyst/Coordinator

We are still struggling a little bit in terms of getting some weights to file into our EMR. We have...

Nov 2021
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Analyst/Coordinator

Everybody knows that they are losing money on the system when it actually comes to numbers. But the...

Nov 2021
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Analyst/Coordinator

The reason we went with Vivify Health's system is that we wanted something that was scalable as well...

Nov 2021
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Analyst/Coordinator

Vivify Health has really good products. We have some connectivity issues, but we are going to have...

Nov 2021
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Analyst/Coordinator

The support is lacking. I don't know whether that is because the vendor has a revolving door or...

Nov 2021
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Analyst/Coordinator

We want some functionality, and we are waiting on Vivify Health so that we can start to move...

Nov 2021
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Manager

Vivify Health is a leader. They excel in the RPM space. They have done a really nice job of...

Nov 2021
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Manager

We are exploring some start-up companies that have multiple devices that we would have to pair with...

Nov 2021
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Manager

With no integration, we have to log into Vivify Health's portal to see the monitoring data.

Nov 2021
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Manager

Vivify Health has solid performance, but their partnership relations have been reduced since United...

Nov 2021
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Director

We had issues with customer service that caused us to look at other products. We had a relationship...

Sep 2021
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Director

Vivify Health had some pretty good reports, but there could have been more granular level reports to...

Sep 2021
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Director

When we were looking at Vivify Health, they had a clinical person who tag-teamed with the...

Sep 2021
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Director

Pathways was a good product. It was easy to use. We intended to use it to try to decrease the number...

Sep 2021
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Director

Pathways has simple commands and is easy to turn on. Patients don't have to do a lot on their end....

Sep 2021
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Director

Our nurses had to take big laptops into homes, set those up, and retrieve them. The process was...

Sep 2021
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VP/Other Executive

Our experience with Vivify Health has been mostly good. We have had very high-level talks with the...

Jul 2021
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VP/Other Executive

Pathways is a small program, and the price has become a concern for us. We don't get reimbursed by...

Jul 2021
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VP/Other Executive

Vivify Health has done some light development work. We have done customized work, so there is some...

Jul 2021
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VP/Other Executive

The biggest challenge with the product is deploying kits and logistics. We get a lot of our units...

Jul 2021
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VP/Other Executive

We will determine whether Vivify Health is part of our long-term plans. We are evaluating other vendors....

Jul 2021
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VP/Other Executive

Vivify Health is funny because they don't nickel-and-dime, but they don't lower prices when...

Jul 2021
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