Pathways
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Subject Expert
Schafer Jackson
Research & Sales Director
Commentary Summary
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User Commentary
Vivify Health is very willing to adapt to our workflows. I like the Pathways solution and the...
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We really like the patient education videos and the way that we can arrange the education process in...
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Our patients use Pathways to do their daily check-ins, and we can see those in our EMR. That is...
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Patient satisfaction is probably the biggest area that might have room for actionable improvement....
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Pathways has good ease of use mostly because we built most of the workflows. Pathways continues to...
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Since the Optum acquisition, Vivify Health is now charging more, and our executive representative is...
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Vivify Health doesn’t keep their promises anymore. That is why we did an RFP. A lot of the issues...
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Every time we have something, we put a request on the table, we get an answer, whether it is what we...
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We have been having an ongoing conversation about phone and web support with Vivify Health. When we...
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A challenge we have with Vivify Health’s support is they send us way too many emails. They send us...
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Sometimes we have an issue with the support team and the verbiage. Sometimes I am talking about the...
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Our end goal is to have Pathways incorporated with our EMR system, and that is not Vivify Health’s...
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As long as Vivify Health keeps their program for remote specialist visiting physicians going, we...
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We found out that all of our instruments from Vivify Health were outdated. We couldn't use them even...
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When we initially started using Vivify Health's system, it was great. We had very responsive tech...
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We were not notified that the tablets needed to be plugged in and turned on to receive the upgrades.
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Vivify Health sends out emails when they are doing trainings that we can log in to or watch a...
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An à la carte rate for tablet use would be helpful. We don’t use certain functionalities, but we are...
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I have just not had any real, great success with upgrades from Vivify Health. And it seems like...
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Vivify Health does updates and reviews. They give us our information for our updates. But when it...
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Our Vivify Health system is never going to be 100%. Overall, even when we have had our real hiccups...
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There are parts and pieces that we can’t change out in Pathways. If we have a certain style kit, we...
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Even for our older individuals, Pathways is very user friendly. When it comes to the little tweaks...
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My recent support ticket felt automated. Vivify Health's response had nothing to do with what my...
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We have a good working relationship with our Vivify Health account managers. I feel like they try...
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With hospital readmissions, putting the device in place with the patient right after discharge is...
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Pathways is overall helpful for patients, even if they are not being discharged from the hospital or...
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The vendor's people are really great to work with. They keep their promises to us. The main person...
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Vivify Health doesn't charge us for every little thing. They are good about that.
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Over the last few years, we have reached a low readmission rate. That is our biggest achievement...
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I don't have anything negative to say about the vendor's implementations. Vivify Health always sends...
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There is a possibility that we will be able to integrate the system with our medical record, but we...
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We have had some issues with the product's quality because of the hardware that we bought when we...
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I try to keep track of the solutions that are out there, but I feel like what we have is at the top...
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Vivify Health is starting to use more artificial intelligence to help triage patients. They have a...
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The product is extremely user friendly for patients. That is one of the reasons that we chose it....
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Vivify Health does a decent job of trying to work with their customers on pricing and creating...
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In terms of keeping promises, that is really about the supplier-customer relationship. Some of the...
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The vendor's road map is very well defined; they don't have a lot of flexibility. Some of our...
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Initially, there were a lot of challenges with the app not working with either Android or iOS....
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The vendor is fairly responsive, and we have had some pretty good interactions with the vendor's...
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We found out about the sunsetting of the BYOD solution really late, and that created a lot of work...
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Remote monitoring, in general, has value when it is done correctly, and Pathways has some decent...
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The vendor's support has declined in terms of responsiveness. The support people pick up the phone,...
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I don't think the vendor is really proactive. We have to reach out to them. We get calls every few...
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I am starting to see some limited capabilities. Pathways is lacking VoIP. Vivify Health's strength...
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The product is good. We get what we need out of it. If it were more local and in-house, it would...
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There have been times when we have had a lot of tech issues with Pathways and times when we haven't...
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We would like to have the ability to turn off a lot of features. When technical issues happen when...
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The product has been updated a couple of times. We see small upgrades occasionally. However,...
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All the vendor's people that I deal with and talk to are very nice, and I understand that a lot of...
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The marketplace is getting more competitive for RPM solutions with lower costs and better...
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Pathways doesn't connect easily for our members into other services, such as our digital health...
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I wouldn't mark Pathways as the best system just because I haven't seen other systems. But once our...
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Vivify Health keeps all the promises they can. If they don’t hit the mark, that isn't because they...
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Vivify Health could do better at replacing kits that are lost in their facilities. Some kits have...
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It is difficult to have all the trainings for Pathways apply to us because the portals are catered...
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The interface between Pathways and our other system has some clunky moments. Pathways shares...
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I would like to be able to change certain kits more easily. We don’t have certain equipment...
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In general, Vivify Health's support is okay, but the support people often don’t provide enough...
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I would definitely recommend Pathways. I am perfectly happy with it, and it is very easy to use. We...
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The vendor has been pretty good in terms of not nickel-and-diming us. We have pushed back on some...
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An upgrade was supposed to be done at a certain time of day to prevent things from having to be...
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I see things on the horizon, but it is just a matter of getting the right people together with the...
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The training is steeply lacking. It isn't as comprehensive as the training I have experienced with...
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We do things a little bit differently, and Vivify Health wasn't really prepared to handle things our...
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The recurring charge has some stipulations, and we are struggling with the billing aspect in terms...
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We are still struggling a little bit in terms of getting some weights to file into our EMR. We have...
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Everybody knows that they are losing money on the system when it actually comes to numbers. But the...
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The reason we went with Vivify Health's system is that we wanted something that was scalable as well...
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Vivify Health has really good products. We have some connectivity issues, but we are going to have...
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The support is lacking. I don't know whether that is because the vendor has a revolving door or...
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We want some functionality, and we are waiting on Vivify Health so that we can start to move...
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Vivify Health is a leader. They excel in the RPM space. They have done a really nice job of...
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We are exploring some start-up companies that have multiple devices that we would have to pair with...
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With no integration, we have to log into Vivify Health's portal to see the monitoring data.
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Vivify Health has solid performance, but their partnership relations have been reduced since United...
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We had issues with customer service that caused us to look at other products. We had a relationship...
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Vivify Health had some pretty good reports, but there could have been more granular level reports to...
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When we were looking at Vivify Health, they had a clinical person who tag-teamed with the...
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Pathways was a good product. It was easy to use. We intended to use it to try to decrease the number...
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Pathways has simple commands and is easy to turn on. Patients don't have to do a lot on their end....
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Our nurses had to take big laptops into homes, set those up, and retrieve them. The process was...
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Our experience with Vivify Health has been mostly good. We have had very high-level talks with the...
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Pathways is a small program, and the price has become a concern for us. We don't get reimbursed by...
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Vivify Health has done some light development work. We have done customized work, so there is some...
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The biggest challenge with the product is deploying kits and logistics. We get a lot of our units...
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We will determine whether Vivify Health is part of our long-term plans. We are evaluating other vendors....
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Vivify Health is funny because they don't nickel-and-dime, but they don't lower prices when...
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