Pathways Commentary
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Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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Manager

Product

The vendor’s reports are very basic reports that I have to manipulate a lot. I can get the...

Feb 2024
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Manager

Loyalty, Product

Back when we started with them, Vivify Health was ahead of the game. Even now, some of the...

Feb 2024
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Manager

Loyalty, Relationship

We have met with executives because of our concerns and our escalations and have been told the...

Feb 2024
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Manager

Culture, Value

When we first started with Vivify Health, we were able to build our own pathways, make our own...

Feb 2024
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Manager

Operations, Product

Initially, we paid to do an integration. When we made that decision, we were told that everything...

Feb 2024
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Manager

Product

From the patient's standpoint, one big issue is that they can't go back and edit any data. So if...

Feb 2024
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Manager

Product

The clinical side of the product is lacking functionality. It is very basic, which is fine, but it...

Feb 2024
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VP/Other Executive

Loyalty

Once Vivify Health was acquired by Optum, Vivify Health became less flexible. Vivify Health is...

Oct 2023
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VP/Other Executive

Relationship

We have had issues with Vivify Health's devices, but they told us that was because we bought the...

Oct 2023
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VP/Other Executive

Product

Some things about Vivify Health that make them shine above other vendors are that their tablet...

Oct 2023
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Director

Loyalty

Vivify Health has a siloed solution. We are sad that as patients transition off, all the data is...

Aug 2023
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Director

Relationship

Pathways feels like an outdated solution. We haven’t had poor service or any critical events with...

Aug 2023
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