Pathways
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Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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Analyst/Coordinator

ROI / Cost (care and feeding)

It was a struggle to get a certain program going with the product, and we never got the provider...

Oct 2022
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Analyst/Coordinator

Service and Support

We got some patient-facing care management services from Vivify Health, but we leaned more toward...

Oct 2022
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Analyst/Coordinator

Sales and Contracting

An issue came up involving some devices, and when the vendor found out about the issue, they didn’t...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

We want a product that is simple for patients to use. Our older patients don’t want to answer the...

Oct 2022
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Analyst/Coordinator

Future Outlook

Since Vivify Health was acquired by Optum, there are a lot of things in flux on the vendor's side....

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

Vivify Health has patient-facing updates that they do monthly, but a lot of it is on the clinical...

Jun 2022
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Analyst/Coordinator

Interfacing and Integration

Right now, Pathways doesn’t talk to anything. There have been some initiatives to get the system...

Jun 2022
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Analyst/Coordinator

Technology

Vivify Health is falling behind on wearables like Apple Watches and Fitbits. There are some devices...

Jun 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

RPM is difficult as a whole right now for billing, especially in home care. Vivify Health advertises...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

Pathways is easy for the patients to use. The alerts provided give everything that is necessary when...

Jun 2022
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Analyst/Coordinator

Interfacing and Integration

One of the biggest challenges with Pathways is being able to integrate with wearables and other...

Jun 2022
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VP/Other Executive

Relationship

The vendor's company has been sold so there is a new strategy with a new leader. That strategy...

Jun 2022
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Director

Service and Support

Vivify Health is very willing to adapt to our workflows. I like the Pathways solution and the...

Feb 2022
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Director

Implementation and Training

We really like the patient education videos and the way that we can arrange the education process in...

Feb 2022
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Director

ROI / Cost (care and feeding)

Our patients use Pathways to do their daily check-ins, and we can see those in our EMR. That is...

Feb 2022
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Director

Functionality and Upgrades

Patient satisfaction is probably the biggest area that might have room for actionable improvement....

Feb 2022
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CMIO

Functionality and Upgrades

Pathways has good ease of use mostly because we built most of the workflows. Pathways continues to...

Jan 2022
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CMIO

Relationship

Since the Optum acquisition, Vivify Health is now charging more, and our executive representative is...

Jan 2022
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CMIO

Relationship

Vivify Health doesn’t keep their promises anymore. That is why we did an RFP. A lot of the issues...

Jan 2022
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Manager

Relationship

Every time we have something, we put a request on the table, we get an answer, whether it is what we...

Dec 2021
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Manager

Relationship

We have been having an ongoing conversation about phone and web support with Vivify Health. When we...

Dec 2021
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Manager

Service and Support

A challenge we have with Vivify Health’s support is they send us way too many emails. They send us...

Dec 2021
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Manager

Relationship

Sometimes we have an issue with the support team and the verbiage. Sometimes I am talking about the...

Dec 2021
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Manager

Other Observations & Comments

Our end goal is to have Pathways incorporated with our EMR system, and that is not Vivify Health’s...

Dec 2021
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Nurse

Future Outlook

As long as Vivify Health keeps their program for remote specialist visiting physicians going, we...

Dec 2021
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Nurse

Service and Support

We found out that all of our instruments from Vivify Health were outdated. We couldn't use them even...

Dec 2021
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Nurse

Relationship

When we initially started using Vivify Health's system, it was great. We had very responsive tech...

Dec 2021
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Nurse

Relationship

We were not notified that the tablets needed to be plugged in and turned on to receive the upgrades.

Dec 2021
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Nurse

Relationship

Vivify Health sends out emails when they are doing trainings that we can log in to or watch a...

Dec 2021
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Nurse

ROI / Cost (care and feeding)

An à la carte rate for tablet use would be helpful. We don’t use certain functionalities, but we are...

Dec 2021
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Manager

Functionality and Upgrades

I have just not had any real, great success with upgrades from Vivify Health. And it seems like...

Dec 2021
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Manager

Implementation and Training

Vivify Health does updates and reviews. They give us our information for our updates. But when it...

Dec 2021
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Manager

Service and Support

Our Vivify Health system is never going to be 100%. Overall, even when we have had our real hiccups...

Dec 2021
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Manager

Functionality and Upgrades

There are parts and pieces that we can’t change out in Pathways. If we have a certain style kit, we...

Dec 2021
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Manager

Functionality and Upgrades

Even for our older individuals, Pathways is very user friendly. When it comes to the little tweaks...

Dec 2021
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Manager

Service and Support

My recent support ticket felt automated. Vivify Health's response had nothing to do with what my...

Dec 2021
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Manager

Relationship

We have a good working relationship with our Vivify Health account managers. I feel like they try...

Dec 2021
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Manager

Functionality and Upgrades

With hospital readmissions, putting the device in place with the patient right after discharge is...

Dec 2021
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Manager

Functionality and Upgrades

Pathways is overall helpful for patients, even if they are not being discharged from the hospital or...

Dec 2021
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Manager

Relationship

The vendor's people are really great to work with. They keep their promises to us. The main person...

Dec 2021
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Manager

ROI / Cost (care and feeding)

Vivify Health doesn't charge us for every little thing. They are good about that.

Dec 2021
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Manager

ROI / Cost (care and feeding)

Over the last few years, we have reached a low readmission rate. That is our biggest achievement...

Dec 2021
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Manager

Implementation and Training

I don't have anything negative to say about the vendor's implementations. Vivify Health always sends...

Dec 2021
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Manager

Interfacing and Integration

There is a possibility that we will be able to integrate the system with our medical record, but we...

Dec 2021
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Manager

Functionality and Upgrades

We have had some issues with the product's quality because of the hardware that we bought when we...

Dec 2021
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Manager

Functionality and Upgrades

I try to keep track of the solutions that are out there, but I feel like what we have is at the top...

Dec 2021
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Director

Future Outlook

Vivify Health is starting to use more artificial intelligence to help triage patients. They have a...

Dec 2021
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(0)
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Director

Functionality and Upgrades

The product is extremely user friendly for patients. That is one of the reasons that we chose it....

Dec 2021
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Director

ROI / Cost (care and feeding)

Vivify Health does a decent job of trying to work with their customers on pricing and creating...

Dec 2021
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Director

Relationship

In terms of keeping promises, that is really about the supplier-customer relationship. Some of the...

Dec 2021
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Director

Relationship

The vendor's road map is very well defined; they don't have a lot of flexibility. Some of our...

Dec 2021
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Director

Functionality and Upgrades

Initially, there were a lot of challenges with the app not working with either Android or iOS....

Dec 2021
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Director

Relationship

The vendor is fairly responsive, and we have had some pretty good interactions with the vendor's...

Dec 2021
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Director

Relationship

We found out about the sunsetting of the BYOD solution really late, and that created a lot of work...

Dec 2021
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Director

ROI / Cost (care and feeding)

Remote monitoring, in general, has value when it is done correctly, and Pathways has some decent...

Dec 2021
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CEO/President

Service and Support

The vendor's support has declined in terms of responsiveness. The support people pick up the phone,...

Dec 2021
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CEO/President

Relationship

I don't think the vendor is really proactive. We have to reach out to them. We get calls every few...

Dec 2021
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CEO/President

Functionality and Upgrades

I am starting to see some limited capabilities. Pathways is lacking VoIP. Vivify Health's strength...

Dec 2021
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Manager

Other Observations & Comments

The product is good. We get what we need out of it. If it were more local and in-house, it would...

Dec 2021
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Manager

Service and Support

There have been times when we have had a lot of tech issues with Pathways and times when we haven't...

Dec 2021
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Manager

Functionality and Upgrades

We would like to have the ability to turn off a lot of features. When technical issues happen when...

Dec 2021
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Manager

Functionality and Upgrades

The product has been updated a couple of times. We see small upgrades occasionally. However,...

Dec 2021
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Manager

Service and Support

All the vendor's people that I deal with and talk to are very nice, and I understand that a lot of...

Dec 2021
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CMO

Other Observations & Comments

The marketplace is getting more competitive for RPM solutions with lower costs and better...

Dec 2021
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CMO

Interfacing and Integration

Pathways doesn't connect easily for our members into other services, such as our digital health...

Dec 2021
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