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Commentary Summary
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User Commentary
Physician
Functionality and Upgrades
Other systems don’t have the capability that Pathways has. We want to utilize more of the vendor's services.......
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Physician
ROI / Cost (care and feeding)
The vendor doesn’t nickel-and-dime us, but I wish prices would come down a little. That would be...
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Physician
Technology
A problem that I don’t know how to remedy is we have had some patients who have lost a component of......
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Physician
Interfacing and Integration
I would like some more interactive videos that would be beneficial for the patient. I would like the......
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Physician
Service and Support
The vendor has reached out a little bit more than they did the previous year. They make sure we are......
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CMO
Functionality and Upgrades
Pathways is for patients in their homes, and they get biometric devices. If patients have congestive......
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CMO
Lessons Learned
Vivify Health has no surprise charges, but up front, customers have to figure out what pieces are...
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CMO
Technology
In terms of improvements, Vivify Health could develop a more robust diabetes solution. Competitors......
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CMO
Service and Support
Vivify Health runs a pretty lean shop. So although their team that we have worked with has been...
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CMO
Technology
When I look at what is available in the marketplace right now, Vivify Health is definitely on the...
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CMO
Other Observations & Comments
Vivify Health has about 80 care pathways for a variety of disease conditions. But now they need to......
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Manager
Functionality and Upgrades
The product is pretty easy for our patients to use, and that is nice. Since our patients are mostly......
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Manager
ROI / Cost (care and feeding)
We are seeing pretty good outcomes using the product. The whole goal is to keep patients from going......
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Manager
Service and Support
Vivify Health is always pretty prompt in getting back to me. I like their responsiveness. We also...
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Nurse
Service and Support
I would probably give a lower score for proactive service. There have been some upgrades and other......
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Nurse
Functionality and Upgrades
The only integration is between Pathways and our core system. I would give the integration a fairly......
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Nurse
Functionality and Upgrades
We are happy with the product. I would rate the ease of use slightly lower based on some of the...
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Nurse
Functionality and Upgrades
There are a few reporting functions that I would like to be able to use without having to request...
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Nurse
Other Observations & Comments
Vivify Health has delivered new technology, but we haven't been affected by it. We haven't used any......
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Nurse
Functionality and Upgrades
The product is very valuable, so we are getting our money's worth. I would recommend the system. If......
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VP/Other Executive
ROI / Cost (care and feeding)
We have been using Pathways for a few years; it has worked pretty well for us. Originally, we were......
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Director
Functionality and Upgrades
I have never heard anything bad about Pathways; it works well and makes it easy to track employees.
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Manager
Functionality and Upgrades
Pathways is pretty user friendly. We have bought more kits and expanded our program. I feel like it......
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Manager
Service and Support
It seems like someone is always working hard to accomplish things. Sometimes there is a glitch in...
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Manager
Functionality and Upgrades
When Vivify Health does an upgrade, a lot of our default settings fall apart. That is frustrating,......
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Manager
Other Observations & Comments
The option is available for integration, but we haven’t utilized the integration portions. We know......
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VP/Other Executive
Win/Loss - Why they were selected (by current clients)
We did a comprehensive RFP a few years ago, and we looked at all the leaders in the space. We...
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VP/Other Executive
Implementation and Training
We did much of the implementation internally. We were in the middle of a pandemic, and we pushed...
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VP/Other Executive
Functionality and Upgrades
Getting data out of the product has been extremely challenging. We are a data-driven company....
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VP/Other Executive
Functionality and Upgrades
The solution is only in English and limited Spanish. It doesn't have the ability to facilitate...
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VP/Other Executive
Functionality and Upgrades
We may be able to use the product for other use cases, but we haven't explored those yet. We use the......
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VP/Other Executive
Service and Support
We have internalized all of our technical support as well as our care management support. We aren't......
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VP/Other Executive
Future Outlook
We can take the vendor's materials and personalize the language. We had to create all of our own...
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VP/Other Executive
Functionality and Upgrades
As Vivify Health looks at expanding their business, they really need to consider ways to make the...
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Director
Implementation and Training
We have had a lot of upgrades with the Pathways Go portion of the solution. In terms of...
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Director
Relationship
From a responsiveness perspective, the vendor’s availability has been helpful. The vendor’s people......
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VP/Other Executive
Interfacing and Integration
We have used the product as it is currently known. It has the medical peripherals and the tablet. We......
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Director
Lessons Learned
Vivify Health is part of our long-term plans for now, but part of our work is to continually...
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Director
Functionality and Upgrades
Our expectations were very different for vendors during COVID-19 than they were before. But I would......
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Director
ROI / Cost (care and feeding)
Vivify Health doesn’t charge for every little thing, but we are really good at negotiating...
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Director
Implementation and Training
The training and materials are available to the team. But I wouldn’t say that everything works the......
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Director
Service and Support
Early on, the program was much closer to what was promoted. As the vendor started to add other...
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Director
Interfacing and Integration
Anytime we are talking about integration, we have a partnership. There are pieces of the integration......
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Director
Functionality and Upgrades
Pathways is fairly intuitive when it works the way it is supposed to work. The challenge is that...
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Director
Functionality and Upgrades
The world is changing quickly, and we haven’t been able to adapt our program to meet the needs of...
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Director
Relationship
We have a good relationship with Vivify Health. Our relationship has obviously been tested in the...
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Manager
Service and Support
In my experience, the vendor has kept their promises. I don't know that we got the most recent...
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Manager
Relationship
We haven't had very much ongoing training, but the initial training was great for getting everybody......
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Manager
Functionality and Upgrades
The product supports the integration. I was working with interface errors a lot, and I realized that......
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Manager
Functionality and Upgrades
The code really threw the users for a loop. We have to go through a lot in order for the code to...
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Manager
Interfacing and Integration
With all the recent changes in the world, the vendor might need to step up a little to meet our...
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Manager
Functionality and Upgrades
I don't think that the vendor has delivered new technology. They did deliver the Go app. I am...
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Manager
Functionality and Upgrades
The product has been very useful and is catching a lot. With the help of my coworker's team, the...
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Director
Implementation and Training
We only had initial training, and it was definitely the highest score at that time. Vivify Health's......
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Director
Functionality and Upgrades
We are actually expanding Pathways. When the members from the population graduate and reach their...
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Director
Functionality and Upgrades
In terms of new technology, Vivify Health has implemented a thing related to COVID-19. I am going to......
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Director
Service and Support
For us, the ongoing support is a slightly lower score right now. If we talked with our members and......
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Director
Functionality and Upgrades
When we saw Pathways, we were blown away by what it could do. If Vivify Health keeps up what they...
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Director
Functionality and Upgrades
When we were considering our options, we were blown away by Vivify Health’s platform that our care......
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Analyst/Coordinator
Relationship
The vendor has been keeping all of their promises. I am glad we were with them prior to the COVID-19......
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Analyst/Coordinator
Functionality and Upgrades
I would give the vendor a high rating for their implementation, including any recent upgrades. We...
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CMIO
Implementation and Training
I would give the vendor a high rating for their training. Vivify Health offers training, but we are......
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CMIO
Functionality and Upgrades
I haven’t had a need for the vendor to be proactive. The product works and is doing its thing.
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CMIO
Functionality and Upgrades
There isn't a big change in the technology. A blood pressure cuff is a blood pressure cuff; that...
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CMIO
Functionality and Upgrades
We still have some connectivity issues with Pathways. We still have to get messages out of people's......
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Analyst/Coordinator
Implementation and Training
The vendor does very well with their training. Any time there is something that they need to show...
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Analyst/Coordinator
Other Observations & Comments
We opted out of integration, and we didn’t see a huge benefit on our side for that. So we operate...
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Analyst/Coordinator
Functionality and Upgrades
There are a couple of things that we can’t quite get where we want them to be. When we bill, we have......
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Analyst/Coordinator
Functionality and Upgrades
With the way the billing laws have changed, now we can only track the time we are actually spending......
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Analyst/Coordinator
Service and Support
The vendor does have a support center, and I feel like it is okay overall. There were some delays...
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Analyst/Coordinator
Relationship
I don’t feel like we have a ton of executive involvement, but we haven’t really needed it. I know...
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Nurse
Service and Support
When our hospital was hit by COVID-19, we attempted to use Pathways so that the physicians could...
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Nurse
Service and Support
To turn the kits on, we needed a special word, and when Vivify Health finally gave me that word, the......
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VP/Other Executive
Relationship
We are good with the executive involvement from Vivify Health. We can get the highest-level people......
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VP/Other Executive
Functionality and Upgrades
For the most part, getting the technology we need is difficult with a BYOD method. We are not...
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VP/Other Executive
Interfacing and Integration
Pathways doesn’t integrate with our EMR yet. The open-ended responses, some of the demographics, and......
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VP/Other Executive
Functionality and Upgrades
The vendor has had more upgrade issues recently. Things have been harder, so we are watching the...
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VP/Other Executive
Functionality and Upgrades
The vendor was acquired, and that impacted their service delivery, but the product is still first...
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Manager
Functionality and Upgrades
Vivify Health’s COVID-19 response has been a bit of a struggle. Their COVID-19 pathways are just...
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Manager
Service and Support
We have had a lot of issues recently with Vivify Health’s support, which has been quite frustrating.......
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Manager
Functionality and Upgrades
With Vivify Health, we have issues with the logistics. That is our frustration. We have been able to......
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