Pathways
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Schafer Jackson
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Analyst/Coordinator

Relationship

We got some patient-facing care management services from Vivify Health, but we leaned more toward...

Oct 2022
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Analyst/Coordinator

Culture, Relationship

An issue came up involving some devices, and when the vendor found out about the issue, they didn’t...

Oct 2022
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Analyst/Coordinator

Product

We want a product that is simple for patients to use. Our older patients don’t want to answer the...

Oct 2022
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Analyst/Coordinator

Loyalty, Relationship

Since Vivify Health was acquired by Optum, there are a lot of things in flux on the vendor's side....

Jun 2022
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Analyst/Coordinator

Relationship, Operations, Product

Vivify Health has patient-facing updates that they do monthly, but a lot of it is on the clinical...

Jun 2022
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Analyst/Coordinator

Product

Right now, Pathways doesn’t talk to anything. There have been some initiatives to get the system...

Jun 2022
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Analyst/Coordinator

Product

Vivify Health is falling behind on wearables like Apple Watches and Fitbits. There are some devices...

Jun 2022
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Analyst/Coordinator

Value

RPM is difficult as a whole right now for billing, especially in home care. Vivify Health advertises...

Jun 2022
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Analyst/Coordinator

Loyalty, Product

Pathways is easy for the patients to use. The alerts provided give everything that is necessary when...

Jun 2022
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Analyst/Coordinator

Product

One of the biggest challenges with Pathways is being able to integrate with wearables and other...

Jun 2022
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VP/Other Executive

Culture, Loyalty

The vendor's company has been sold so there is a new strategy with a new leader. That strategy...

Jun 2022
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