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Quality Management 2019: The Search for a One-Stop Shop
Quality Management 2019:
The Search for a One-Stop Shop
March 2019
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Manager

Implementation and Training

Vizient has updated their training. They have breakout sessions where they put our team members in...

Jan 2021
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Manager

Relationship

The vendor sends out regular updates and has regular Analyst Café regularly. Vizient is very member...

Jan 2021
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Manager

Functionality and Upgrades

Vizient's solution is the top benchmarking system across the country. We use the system to drive...

Jan 2021
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Manager

Service and Support

Through the COVID-19 crisis, Vizient has had Webex presentations and created special reports....

Jan 2021
 Helpful

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VP/Other Executive

Functionality and Upgrades

There is a process that all hospitals have to go through to review physician quality for the Joint...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

Looking at basic canned reports in the system is pretty easy, but it is difficult to learn how to...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

The vendor executives need to know the level of insight, analysis, and user friendliness that...

Oct 2020
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VP/Other Executive

Service and Support

Vizient really stepped up their game during the COVID-19 crisis, and that was great. The vendor...

Oct 2020
 Helpful

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VP/Other Executive

Service and Support

Vizient avoids charging us for every little thing. When the vendor sees that we have significant...

Oct 2020
 Helpful

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VP/Other Executive

Service and Support

Sometimes we go to Vizient with suggestions to implement products we use from other places that we...

Oct 2020
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CFO

Functionality and Upgrades

With our relationship, we do all kinds of benchmarking with Vizient for some of our supplies, other...

Oct 2020
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CFO

Relationship

With these other acquisitions, Vizient is trying to cross-sell, and get us involved with some other...

Oct 2020
 Helpful

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Director

Service and Support

We are really happy with Vizient, and we like them for a number of reasons. They have been pretty...

Oct 2020
 Helpful

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Director

Service and Support

Vizient has been pretty open to supporting us during the COVID-19 pandemic. Like everyone else,...

Oct 2020
 Helpful

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Director

Service and Support

Vizient has comparison groups, which are small groups of around 100 hospitals, but they need an...

Oct 2020
 Helpful

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Director

Future Outlook

Vizient has been talking for a while about adding other things to their model, such as innovative...

Oct 2020
 Helpful

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Director

Interfacing and Integration

We would like to see more interoperability between Vizient's system and our EHR in which we could...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

Vizient annually upgrades their model, and we don’t know what will eventually be in those upgrades...

Oct 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Vizient has some gaps around driving tangible outcomes. They help us identify the outcomes that are...

Oct 2020
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Manager

Implementation and Training

I appreciate that our implementation trainer was willing to work with us on a health system basis.

Aug 2020
 Helpful

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Manager

Technology

I don’t like that Vizient relies on a series of flat file feeds as their data source. The software...

Aug 2020
 Helpful

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Manager

Implementation and Training

We are really happy with Vizient. They are definitely part of our long-term plans. Vizient is great...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

Vizient's products do everything that they say they are going to do. There is a lot of...

Aug 2020
 Helpful

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Manager

Service and Support

Vizient has a whole section of COVID-19 resources and does Webex presentations. Vizient provides...

Aug 2020
 Helpful

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Manager

Relationship

If Vizient were to help us achieve our desired outcomes, that would require the vendor to be a bit...

Aug 2020
 Helpful

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Manager

Implementation and Training

During the implementation, we have had issues with our communication with the team that is...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

Our end users find the system very easy to use. The reason I take points away is the vendor doesn't...

Aug 2020
 Helpful

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Manager

Interfacing and Integration

The system does well in supporting our integration goals. We do get the data and bring it into our...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

There is more the vendor could do with delivering new technology and with data transparency. They...

Aug 2020
 Helpful

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Manager

Relationship

The vendor could proactively put out some of the things that we are asking for. Vizient has their...

Aug 2020
 Helpful

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Manager

Service and Support

The vendor’s support is delayed. I have had several instances in the last year or so when I have had...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

Everything gets rolled up now into one package. With our previous system, we had buckets, and with...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

We have access to a ton of databases that are usually talking about the same measures, but they can...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

I think Vizient is going to be a part of our long-term plans. Those decisions are made at the system...

Aug 2020
 Helpful

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Director

Sales and Contracting

Vizient is always trying to evolve and connect with their members. They try to stay on top of what...

Aug 2020
 Helpful

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Director

Interfacing and Integration

I don’t know how Vizient could enhance their system more, but it seems like their interoperability...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

In terms of ease of use, users have to gain some skills and experience doing work in Vizient's...

Aug 2020
 Helpful

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Director

Implementation and Training

Vizient always has ongoing training, and they record it so that the trainings are readily available...

Aug 2020
 Helpful

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Director

Service and Support

Vizient is very supportive. When there is an issue, they get back to us very quickly and try to stay...

Aug 2020
 Helpful

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Director

Service and Support

Through the COVID-19 crisis, Vizient has provided regular reports and timely information that was...

Aug 2020
 Helpful

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Manager

Service and Support

Vizient has supported us through COVID-19. They have built a lot of template reporting for COVID-19...

Aug 2020
 Helpful

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Manager

Future Outlook

As far as we can see, Vizient is part of our long-term plans. Our intent is to continue with...

Aug 2020
 Helpful

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Manager

Service and Support

We have very brief issues sometimes with Vizient, but usually, those are resolved within a matter of...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

We send our information to Vizient, and they scrub it and put in risk adjustment so that we can pull...

Aug 2020
 Helpful

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Manager

Service and Support

Vizient and their product are great. If we call the vendor, they always call back within the same...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

The system is very easy to work with. We basically open it and point and click. We can narrow our...

Aug 2020
 Helpful

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Manager

Service and Support

Vizient tries to make the users' lives easier with anything that is up and coming. For instance,...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

There is a product from the Leapfrog Group that we get graded on. Vizient has created templates that...

Aug 2020
 Helpful

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Manager

Relationship

Vizient is very proactive and tries to help hospitals do the best they can. If new Medicare...

Aug 2020
 Helpful

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Manager

Other Observations & Comments

When we run a report, we have to save it in a section where all the reports are saved. It would be...

Aug 2020
 Helpful

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Manager

Other Observations & Comments

We use Vizient's system to set all of our quality goals for the system, and we achieved all of those...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

Vizient is strong in the inpatient arena and less strong in the outpatient arena. They have a...

Aug 2020
 Helpful

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Manager

Technology

The turnaround on the data with Vizient is pretty fast. The time ranges from overnight to three...

Aug 2020
 Helpful

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Director

Future Outlook

The product is absolutely part of our long-term plans, and we would buy it again. People are finally...

Aug 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing. They just add on a lot of things. One of our...

Aug 2020
 Helpful

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Director

Service and Support

Nothing is perfect. The vendor has messed up a few times on some minor issues. A few times, I have...

Aug 2020
 Helpful

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Director

Implementation and Training

The vendor trained me on the system, and I train everyone else. The vendor came down, spoke with our...

Aug 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

The product supports our integration and interoperability goals very well. The reason we went with...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

Compared to other systems we have used, Vizient's system is the easiest one. We record, put in a...

Aug 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor has come out with features that we haven’t even known they were coming out with. We...

Aug 2020
 Helpful

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Director

Service and Support

The vendor’s phone and web support are pretty good. The vendor has a help email, and the vendor’s...

Aug 2020
 Helpful

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Director

ROI / Cost (care and feeding)

The product is very expensive, but we are getting our money’s worth. When we consolidated all the...

Aug 2020
 Helpful

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Director

Other Observations & Comments

Unless something goes south in the next year, I think the vendor will remain pretty consistent.

Aug 2020
 Helpful

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Director

Functionality and Upgrades

We have had a challenging road with our previous vendors, but we are now with Vizient, and I like...

Aug 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

I would rate Vizient's integration high. One of the cool things we are doing is pushing a lot of the...

Jul 2020
 Helpful

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Director

Relationship

I have seen a lot of other tools, and the biggest thing about Vizient is they are much more...

Jul 2020
 Helpful

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Director

Other Observations & Comments

The ease of use depends on who we call an end user. For someone who is data savvy or someone who is...

Jul 2020
 Helpful

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Director

Service and Support

During the COVID-19 crisis, Vizient has been keeping us up to date with any changes they have made...

Jul 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We use the Vizient product for our strategic planning. We have a scorecard, and some of the metrics...

Jul 2020
 Helpful

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Director

Relationship

I believe Vizient does keep all their promises. They are really good about using our feedback. They...

Jul 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Vizient avoids charging for every little thing. Vizient is pretty up front about their costs.

Jul 2020
 Helpful

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Director

Implementation and Training

I would rate Vizient’s training high. They offer a lot of training, but our institutions sometimes...

Jul 2020
 Helpful

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Director

Technology

I think Vizient has a couple of other interesting products that we are starting to look at in terms...

Jul 2020
 Helpful

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Director

Relationship

We have had the opportunity to work with some Vizient executives and give them feedback or talk...

Jul 2020
 Helpful

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Director

Other Observations & Comments

We are working with Vizient to tweak the Clinical Data Base (CDB) so it is easier to identify...

Jul 2020
 Helpful

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Director

Relationship

Vizient is really great about being transparent with their data. We use the solution for our...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

I would say the great thing about Vizient's software is that it offers the ability to benchmark...

Jul 2020
 Helpful

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Manager

Service and Support

There isn’t necessarily a ton that the vendor can do to support us during the COVID-19 crisis, but...

Jul 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The vendor does not avoid charging for every little thing. We push back and don’t allow certain things....

Jul 2020
 Helpful

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Manager

Other Observations & Comments

We have had a lot of upgrades, and there has been variation. Some upgrades have gone better than...

Jul 2020
 Helpful

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Manager

Other Observations & Comments

The tool just shows us a picture of what is happening. It can’t drive outcomes or change outcomes. I...

Jul 2020
 Helpful

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Manager

Service and Support

The vendor doesn’t have fantastic training, and they are lacking support and staff members to really...

Jul 2020
 Helpful

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Manager

Other Observations & Comments

I predict our satisfaction will stay the same over the next 12 months. It is going to be impossible...

Jul 2020
 Helpful

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Manager

Other Observations & Comments

The upgrade implementations aren’t applicable since everything is hosted by a third party. The users...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

There is room for improvement in both the ease of use and the current product functionality. We...

Jul 2020
 Helpful

 or  to see details.

Manager

Relationship

Vizient's proactivity is improving. They are pretty proactive from a product delivery perspective.

Jul 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

I don't believe that Vizient is charging us for every little thing. We have agreed to the rate, and...

Jul 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Vizient doesn't do upgrades as our EMR vendor does. There is nothing that we do on our end with...

Jul 2020
 Helpful

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VP/Other Executive

Service and Support

The quality of support has recently taken a dip. Vizient could be better with the timeliness of...

Jul 2020
 Helpful

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VP/Other Executive

Future Outlook

Vizient's system is part of our long-term strategy. We are going to be bringing up more things with...

May 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

Vizient's system is not integrated well with my tool for world credentialing. The problem is that...

May 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

If someone asked me what I thought about Vizient, I would say that they provide a good solution for...

May 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

In terms of charging for every little thing, Vizient definitely creates some things that come with...

May 2020
 Helpful

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Manager

Other Observations & Comments

The vendor has a new tool to evaluate physician performance. They did a phased rollout for that...

May 2020
 Helpful

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Manager

Functionality and Upgrades

We take Vizient’s data and download it into their system, and there have been a few different times...

May 2020
 Helpful

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Manager

Functionality and Upgrades

The vendor is usually right on top of the criteria for different reports. But every now and again,...

May 2020
 Helpful

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Manager

Functionality and Upgrades

Vizient has what is called the Vizient Quality and Accountability Study where they have a bunch of...

May 2020
 Helpful

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Manager

Relationship

There have been issues with having different core measures. Vizient recently hired a vendor for the...

May 2020
 Helpful

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Manager

Service and Support

The vendor’s support, for the most part, has been pretty good. They are always timely in responding,...

May 2020
 Helpful

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Manager

Service and Support

I know Vizient has a ton of tools. We have been doing our own thing regarding COVID-19. But I have...

May 2020
 Helpful

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Manager

Functionality and Upgrades

Vizient's system is my primary quality measure software solution. We have been doing a lot more of...

May 2020
 Helpful

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Manager

Functionality and Upgrades

We ask Vizient for enhancements, upgrades, or new tools every now and then, and Vizient usually does...

May 2020
 Helpful

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Director

Other Observations & Comments

Vizient doesn’t really have product versions because they offer more of a service. We get product...

Apr 2020
 Helpful

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Director

Service and Support

The vendor keeps their promises, but they can be a little slow at times. They take their time to...

Apr 2020
 Helpful

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Director

Implementation and Training

Vizient just has webinars for training. The training is good, but the training is essentially just...

Apr 2020
 Helpful

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Director

Future Outlook

Vizient's solution works as promoted, but it will probably get better as the vendor rolls out new...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

Vizient's solution is a benchmarking database, but the usefulness has increased as more data has...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

This year the vendor put out the first major upgrades that they have done in a long time. The vendor...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

The product is easy to use for a variety of people. It has a very broad potential user base because...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

There is still some room for growth with the product. The vendor has been very slow to get new...

Apr 2020
 Helpful

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Director

Service and Support

The vendor's support is solid, and the vendor's leaders have come on-site before to go over things...

Apr 2020
 Helpful

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Director

Future Outlook

I see my satisfaction increasing with the vendor a year from now. I know what they have coming over...

Apr 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The canned reporting could be better. It is kind of clunky. We end up just exporting data and...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

I like the expected values and benchmarking with the product. The expected values help us calculate...

Mar 2020
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