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Clinical Data Base/Performance Intelligence Suite Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
Implementation and Training
I appreciate that our implementation trainer was willing to work with us on a health system basis.
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Manager
Technology
I don’t like that Vizient relies on a series of flat file feeds as their data source. The software...
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Manager
Implementation and Training
We are really happy with Vizient. They are definitely part of our long-term plans. Vizient is great...
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Manager
Functionality and Upgrades
Vizient's products do everything that they say they are going to do. There is a lot of...
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Manager
Service and Support
Vizient has a whole section of COVID-19 resources and does Webex presentations. Vizient provides...
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Manager
Relationship
If Vizient were to help us achieve our desired outcomes, that would require the vendor to be a bit...
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Manager
Implementation and Training
During the implementation, we have had issues with our communication with the team that is...
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Manager
Functionality and Upgrades
Our end users find the system very easy to use. The reason I take points away is the vendor doesn't...
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Manager
Interfacing and Integration
The system does well in supporting our integration goals. We do get the data and bring it into our...
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Manager
Functionality and Upgrades
There is more the vendor could do with delivering new technology and with data transparency. They...
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Manager
Relationship
The vendor could proactively put out some of the things that we are asking for. Vizient has their...
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Manager
Service and Support
The vendor’s support is delayed. I have had several instances in the last year or so when I have had...
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Manager
Functionality and Upgrades
Everything gets rolled up now into one package. With our previous system, we had buckets, and with...
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Director
Functionality and Upgrades
We have access to a ton of databases that are usually talking about the same measures, but they can...
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Director
Functionality and Upgrades
I think Vizient is going to be a part of our long-term plans. Those decisions are made at the system...
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Director
Sales and Contracting
Vizient is always trying to evolve and connect with their members. They try to stay on top of what...
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Director
Interfacing and Integration
I don’t know how Vizient could enhance their system more, but it seems like their interoperability...
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Director
Functionality and Upgrades
In terms of ease of use, users have to gain some skills and experience doing work in Vizient's...
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Director
Implementation and Training
Vizient always has ongoing training, and they record it so that the trainings are readily available...
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Director
Service and Support
Vizient is very supportive. When there is an issue, they get back to us very quickly and try to stay...
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Director
Service and Support
Through the COVID-19 crisis, Vizient has provided regular reports and timely information that was...
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Manager
Service and Support
Vizient has supported us through COVID-19. They have built a lot of template reporting for COVID-19...
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Manager
Future Outlook
As far as we can see, Vizient is part of our long-term plans. Our intent is to continue with...
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Manager
Service and Support
We have very brief issues sometimes with Vizient, but usually, those are resolved within a matter of...
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Manager
Functionality and Upgrades
We send our information to Vizient, and they scrub it and put in risk adjustment so that we can pull...
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Manager
Service and Support
Vizient and their product are great. If we call the vendor, they always call back within the same...
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Manager
Functionality and Upgrades
The system is very easy to work with. We basically open it and point and click. We can narrow our...
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Manager
Service and Support
Vizient tries to make the users' lives easier with anything that is up and coming. For instance,...
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Manager
Functionality and Upgrades
There is a product from the Leapfrog Group that we get graded on. Vizient has created templates that...
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Manager
Relationship
Vizient is very proactive and tries to help hospitals do the best they can. If new Medicare...
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Manager
Other Observations & Comments
When we run a report, we have to save it in a section where all the reports are saved. It would be...
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Manager
Other Observations & Comments
We use Vizient's system to set all of our quality goals for the system, and we achieved all of those...
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Manager
Functionality and Upgrades
Vizient is strong in the inpatient arena and less strong in the outpatient arena. They have a...
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Manager
Technology
The turnaround on the data with Vizient is pretty fast. The time ranges from overnight to three...
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Director
Future Outlook
The product is absolutely part of our long-term plans, and we would buy it again. People are finally...
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Director
ROI / Cost (care and feeding)
The vendor avoids charging for every little thing. They just add on a lot of things. One of our...
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Director
Service and Support
Nothing is perfect. The vendor has messed up a few times on some minor issues. A few times, I have...
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Director
Implementation and Training
The vendor trained me on the system, and I train everyone else. The vendor came down, spoke with our...
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Director
Interfacing and Integration
The product supports our integration and interoperability goals very well. The reason we went with...
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Director
Functionality and Upgrades
Compared to other systems we have used, Vizient's system is the easiest one. We record, put in a...
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Director
Functionality and Upgrades
The vendor has come out with features that we haven’t even known they were coming out with. We...
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Director
Service and Support
The vendor’s phone and web support are pretty good. The vendor has a help email, and the vendor’s...
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Director
ROI / Cost (care and feeding)
The product is very expensive, but we are getting our money’s worth. When we consolidated all the...
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Director
Other Observations & Comments
Unless something goes south in the next year, I think the vendor will remain pretty consistent.
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Director
Functionality and Upgrades
We have had a challenging road with our previous vendors, but we are now with Vizient, and I like...
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Director
Interfacing and Integration
I would rate Vizient's integration high. One of the cool things we are doing is pushing a lot of the...
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Director
Relationship
I have seen a lot of other tools, and the biggest thing about Vizient is they are much more...
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Director
Other Observations & Comments
The ease of use depends on who we call an end user. For someone who is data savvy or someone who is...
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Director
Service and Support
During the COVID-19 crisis, Vizient has been keeping us up to date with any changes they have made...
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Director
Functionality and Upgrades
We use the Vizient product for our strategic planning. We have a scorecard, and some of the metrics...
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Director
Relationship
I believe Vizient does keep all their promises. They are really good about using our feedback. They...
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Director
ROI / Cost (care and feeding)
Vizient avoids charging for every little thing. Vizient is pretty up front about their costs.
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Director
Implementation and Training
I would rate Vizient’s training high. They offer a lot of training, but our institutions sometimes...
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Director
Technology
I think Vizient has a couple of other interesting products that we are starting to look at in terms...
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Director
Relationship
We have had the opportunity to work with some Vizient executives and give them feedback or talk...
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Director
Other Observations & Comments
We are working with Vizient to tweak the Clinical Data Base (CDB) so it is easier to identify...
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Director
Relationship
Vizient is really great about being transparent with their data. We use the solution for our...
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Director
Functionality and Upgrades
I would say the great thing about Vizient's software is that it offers the ability to benchmark...
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Manager
Service and Support
There isn’t necessarily a ton that the vendor can do to support us during the COVID-19 crisis, but...
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Manager
ROI / Cost (care and feeding)
The vendor does not avoid charging for every little thing. We push back and don’t allow certain things....
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Manager
Other Observations & Comments
We have had a lot of upgrades, and there has been variation. Some upgrades have gone better than...
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Manager
Other Observations & Comments
The tool just shows us a picture of what is happening. It can’t drive outcomes or change outcomes. I...
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Manager
Service and Support
The vendor doesn’t have fantastic training, and they are lacking support and staff members to really...
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Manager
Other Observations & Comments
I predict our satisfaction will stay the same over the next 12 months. It is going to be impossible...
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Manager
Other Observations & Comments
The upgrade implementations aren’t applicable since everything is hosted by a third party. The users...
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Manager
Functionality and Upgrades
There is room for improvement in both the ease of use and the current product functionality. We...
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Manager
Relationship
Vizient's proactivity is improving. They are pretty proactive from a product delivery perspective.
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VP/Other Executive
ROI / Cost (care and feeding)
I don't believe that Vizient is charging us for every little thing. We have agreed to the rate, and...
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VP/Other Executive
Functionality and Upgrades
Vizient doesn't do upgrades as our EMR vendor does. There is nothing that we do on our end with...
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VP/Other Executive
Service and Support
The quality of support has recently taken a dip. Vizient could be better with the timeliness of...
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VP/Other Executive
Future Outlook
Vizient's system is part of our long-term strategy. We are going to be bringing up more things with...
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VP/Other Executive
Interfacing and Integration
Vizient's system is not integrated well with my tool for world credentialing. The problem is that...
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VP/Other Executive
Other Observations & Comments
If someone asked me what I thought about Vizient, I would say that they provide a good solution for...
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Manager
ROI / Cost (care and feeding)
In terms of charging for every little thing, Vizient definitely creates some things that come with...
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Manager
Other Observations & Comments
The vendor has a new tool to evaluate physician performance. They did a phased rollout for that...
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Manager
Functionality and Upgrades
We take Vizient’s data and download it into their system, and there have been a few different times...
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Manager
Functionality and Upgrades
The vendor is usually right on top of the criteria for different reports. But every now and again,...
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Manager
Functionality and Upgrades
Vizient has what is called the Vizient Quality and Accountability Study where they have a bunch of...
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Manager
Relationship
There have been issues with having different core measures. Vizient recently hired a vendor for the...
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Manager
Service and Support
The vendor’s support, for the most part, has been pretty good. They are always timely in responding,...
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Manager
Service and Support
I know Vizient has a ton of tools. We have been doing our own thing regarding COVID-19. But I have...
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Manager
Functionality and Upgrades
Vizient's system is my primary quality measure software solution. We have been doing a lot more of...
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Manager
Functionality and Upgrades
We ask Vizient for enhancements, upgrades, or new tools every now and then, and Vizient usually does...
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Director
Other Observations & Comments
Vizient doesn’t really have product versions because they offer more of a service. We get product...
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