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Clinical Data Base/Performance Intelligence Suite Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
Vizient's platform has expanded in the last few years. The vendor offers a lot of other valuable...
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Director
I would like to see some improvements to the system's outpatient-related areas. The...
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Director
Vizient helps us drive and create benchmarks and other comparison abilities within the solution's...
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Manager
Vizient doesn't keep all of their promises related to data output, understanding, and change. We...
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Manager
The high-level data output in the system is largely associated with length of stay and mortality...
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Manager
We are increasing our relationships with Vizient, and we are starting to understand the tool a...
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VP/Other Executive
There aren't really any gaps. I would tell the vendor to continue to listen to customers, sustain...
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Director
Users like the benchmarking in the system. We can get different kinds of things out of the system,...
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Director
There are some pluses and minuses to the product. One thing that I don't get about Vizient's product...
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Director
The feedback I get from users is that the customer service is good with Vizient. Vizient calls back...
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Director
I would like it if the metrics that Vizient picked were of use and value. For example, Vizient is...
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Director
Our organization has invested in the software, so I don't see the system going away. We are trying...
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Director
The report writers could have more flexibility options for the system. Some of the options needed...
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Director
Vizient does a pretty good job with executive involvement. We have our local representative, and...
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Director
When it comes to charging, we just pay one giant bill. If we were to add any other components, there...
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Director
The product quality is good. We use the system for setting all of our goals and objectives. The...
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Director
The ease of use is good. Someone off the street couldn't use the system. It requires some analytical...
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CMO
I think the system is very specific, and there is just terminology that requires a little bit of a...
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CMO
I haven't had any trouble contacting whoever I feel like I need to. We haven't had a lot of issues....
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Analyst/Coordinator
Vizient provides a lot of training and a user manual, and that is great, but it would be great if...
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Analyst/Coordinator
The solution is very good, but there is always room for improvement. When I actually introduced the...
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Analyst/Coordinator
We do have ongoing meetings to benchmark our data and we have ongoing meetings, so we often invite...
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Analyst/Coordinator
One of the strengths is the collaboration among the member hospitals. There is a power to the...
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Analyst/Coordinator
It will be great to have more comprehensive types of support for our specialty because the vendor is...
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Manager
Vizient has updated their training. They have breakout sessions where they put our team members in...
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Manager
The vendor sends out regular updates and has regular Analyst Café regularly. Vizient is very member...
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Manager
Vizient's solution is the top benchmarking system across the country. We use the system to drive...
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Manager
Through the COVID-19 crisis, Vizient has had Webex presentations and created special reports....
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VP/Other Executive
There is a process that all hospitals have to go through to review physician quality for the Joint...
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VP/Other Executive
Looking at basic canned reports in the system is pretty easy, but it is difficult to learn how to...
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VP/Other Executive
The vendor executives need to know the level of insight, analysis, and user friendliness that...
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VP/Other Executive
Vizient really stepped up their game during the COVID-19 crisis, and that was great. The vendor...
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VP/Other Executive
Vizient avoids charging us for every little thing. When the vendor sees that we have significant...
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VP/Other Executive
Sometimes we go to Vizient with suggestions to implement products we use from other places that we...
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CFO
With our relationship, we do all kinds of benchmarking with Vizient for some of our supplies, other...
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CFO
With these other acquisitions, Vizient is trying to cross-sell, and get us involved with some other...
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Director
We are really happy with Vizient, and we like them for a number of reasons. They have been pretty...
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Director
Vizient has been pretty open to supporting us during the COVID-19 pandemic. Like everyone else,...
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Director
Vizient has comparison groups, which are small groups of around 100 hospitals, but they need an...
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Director
Vizient has been talking for a while about adding other things to their model, such as innovative...
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Director
We would like to see more interoperability between Vizient's system and our EHR in which we could...
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Director
Vizient annually upgrades their model, and we don’t know what will eventually be in those upgrades...
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Director
Vizient has some gaps around driving tangible outcomes. They help us identify the outcomes that are...
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Manager
I appreciate that our implementation trainer was willing to work with us on a health system basis.
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Manager
I don’t like that Vizient relies on a series of flat file feeds as their data source. The software...
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Manager
We are really happy with Vizient. They are definitely part of our long-term plans. Vizient is great...
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Manager
Vizient's products do everything that they say they are going to do. There is a lot of...
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Manager
Vizient has a whole section of COVID-19 resources and does Webex presentations. Vizient provides...
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Manager
If Vizient were to help us achieve our desired outcomes, that would require the vendor to be a bit...
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Manager
During the implementation, we have had issues with our communication with the team that is...
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Manager
Our end users find the system very easy to use. The reason I take points away is the vendor doesn't...
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Manager
The system does well in supporting our integration goals. We do get the data and bring it into our...
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Manager
There is more the vendor could do with delivering new technology and with data transparency. They...
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Manager
The vendor could proactively put out some of the things that we are asking for. Vizient has their...
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Manager
The vendor’s support is delayed. I have had several instances in the last year or so when I have had...
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Manager
Everything gets rolled up now into one package. With our previous system, we had buckets, and with...
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Director
We have access to a ton of databases that are usually talking about the same measures, but they can...
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Director
I think Vizient is going to be a part of our long-term plans. Those decisions are made at the system...
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Director
Vizient is always trying to evolve and connect with their members. They try to stay on top of what...
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Director
I don’t know how Vizient could enhance their system more, but it seems like their interoperability...
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Director
In terms of ease of use, users have to gain some skills and experience doing work in Vizient's...
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Director
Vizient always has ongoing training, and they record it so that the trainings are readily available...
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Director
Vizient is very supportive. When there is an issue, they get back to us very quickly and try to stay...
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Director
Through the COVID-19 crisis, Vizient has provided regular reports and timely information that was...
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Manager
Vizient has supported us through COVID-19. They have built a lot of template reporting for COVID-19...
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Manager
As far as we can see, Vizient is part of our long-term plans. Our intent is to continue with...
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Manager
We have very brief issues sometimes with Vizient, but usually, those are resolved within a matter of...
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Manager
We send our information to Vizient, and they scrub it and put in risk adjustment so that we can pull...
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Manager
Vizient and their product are great. If we call the vendor, they always call back within the same...
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Manager
The system is very easy to work with. We basically open it and point and click. We can narrow our...
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Manager
Vizient tries to make the users' lives easier with anything that is up and coming. For instance,...
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Manager
There is a product from the Leapfrog Group that we get graded on. Vizient has created templates that...
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Manager
Vizient is very proactive and tries to help hospitals do the best they can. If new Medicare...
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Manager
When we run a report, we have to save it in a section where all the reports are saved. It would be...
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Manager
We use Vizient's system to set all of our quality goals for the system, and we achieved all of those...
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Manager
Vizient is strong in the inpatient arena and less strong in the outpatient arena. They have a...
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Manager
The turnaround on the data with Vizient is pretty fast. The time ranges from overnight to three...
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Director
The product is absolutely part of our long-term plans, and we would buy it again. People are finally...
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Director
The vendor avoids charging for every little thing. They just add on a lot of things. One of our...
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Director
Nothing is perfect. The vendor has messed up a few times on some minor issues. A few times, I have...
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Director
The vendor trained me on the system, and I train everyone else. The vendor came down, spoke with our...
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Director
The product supports our integration and interoperability goals very well. The reason we went with...
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Director
Compared to other systems we have used, Vizient's system is the easiest one. We record, put in a...
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Director
The vendor has come out with features that we haven’t even known they were coming out with. We...
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Director
The vendor’s phone and web support are pretty good. The vendor has a help email, and the vendor’s...
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Director
The product is very expensive, but we are getting our money’s worth. When we consolidated all the...
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Director
Unless something goes south in the next year, I think the vendor will remain pretty consistent.
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Director
We have had a challenging road with our previous vendors, but we are now with Vizient, and I like...
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Director
I would rate Vizient's integration high. One of the cool things we are doing is pushing a lot of the...
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Director
I have seen a lot of other tools, and the biggest thing about Vizient is they are much more...
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Director
The ease of use depends on who we call an end user. For someone who is data savvy or someone who is...
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Director
During the COVID-19 crisis, Vizient has been keeping us up to date with any changes they have made...
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Director
We use the Vizient product for our strategic planning. We have a scorecard, and some of the metrics...
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Director
I believe Vizient does keep all their promises. They are really good about using our feedback. They...
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Director
Vizient avoids charging for every little thing. Vizient is pretty up front about their costs.
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Director
I would rate Vizient’s training high. They offer a lot of training, but our institutions sometimes...
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Director
I think Vizient has a couple of other interesting products that we are starting to look at in terms...
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Director
We have had the opportunity to work with some Vizient executives and give them feedback or talk...
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Director
We are working with Vizient to tweak the Clinical Data Base (CDB) so it is easier to identify...
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Director
Vizient is really great about being transparent with their data. We use the solution for our...
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Director
I would say the great thing about Vizient's software is that it offers the ability to benchmark...
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Manager
There isn’t necessarily a ton that the vendor can do to support us during the COVID-19 crisis, but...
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Manager
The vendor does not avoid charging for every little thing. We push back and don’t allow certain things....
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Manager
We have had a lot of upgrades, and there has been variation. Some upgrades have gone better than...
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Manager
The tool just shows us a picture of what is happening. It can’t drive outcomes or change outcomes. I...
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Manager
The vendor doesn’t have fantastic training, and they are lacking support and staff members to really...
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Manager
I predict our satisfaction will stay the same over the next 12 months. It is going to be impossible...
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Manager
The upgrade implementations aren’t applicable since everything is hosted by a third party. The users...
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Manager
There is room for improvement in both the ease of use and the current product functionality. We...
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Manager
Vizient's proactivity is improving. They are pretty proactive from a product delivery perspective.
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VP/Other Executive
I don't believe that Vizient is charging us for every little thing. We have agreed to the rate, and...
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VP/Other Executive
Vizient doesn't do upgrades as our EMR vendor does. There is nothing that we do on our end with...
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VP/Other Executive
The quality of support has recently taken a dip. Vizient could be better with the timeliness of...
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