Waystar Patient Financial Experience Commentary
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
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User Commentary
Culture, Loyalty
When the product was sold to us, it was about market segmentation and being able to identify...
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Loyalty, Relationship, Operations
Patientco was purchased by Waystar. A lot of the intellectual capital of Patientco's individuals was...
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Product
There are still some enhancements available in the system. We haven't taken advantage of all of the...
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Loyalty, Relationship
I would like to see more data and a better turnaround time from the vendor so that we could receive...
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Product
I like the dashboards and the analytics. What is going on with the system is very transparent. The...
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Value
Waystar doesn’t avoid charging for every little thing. Everything is a module, so everything costs...
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Loyalty, Product
We may keep some pieces of Waystar Patient Financial Experience, but for the patient portal and...
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Relationship
Since Waystar acquired Paitentco, the support and the quality of everything has not been the same....
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Relationship
The vendor has a good product. However, their follow-up is not good. Waystar has shared all the...
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Loyalty, Value
Waystar Patient Financial Experience has helped us increase actual collections with the ease of...
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Relationship, Operations
We implemented Waystar Patient Financial Experience at another facility, and the transition has been...
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Relationship
Waystar has been great to work with. They are really quick to respond and get everything fixed. I am...
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Product
I feel like Waystar Patient Financial Experience is pretty good. It is pretty easy to learn and...
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Relationship, Product
We had to upgrade a few of our credit card terminals, and we have had some issues with them. That...
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Relationship
When the vendor was Patientco, they kept all of their promises. Now that they are Waystar, they have...
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Loyalty
The end-user result is clean. Waystar Patient Financial Experience works and is built for the...
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Relationship, Product, Value
Waystar has gone above and beyond and out of their way. We do something a little different that the...
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Loyalty
I think my overall satisfaction will be at the top of the scale over the next 12 months. But we also...
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Culture, Relationship
One of Waystar’s strengths is connectivity. I can reach them anytime, anyplace, anywhere. They give...
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Product
The product is very intuitive. I have used it on both ends as a provider and as a patient. The...
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Relationship, Operations
We had a really good experience with the vendor's project management team. We have been working on...
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Culture, Value
The price is negotiable, so we are able to negotiate pretty well with Waystar. The vendor avoids...
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Relationship
What I like about Waystar is that they have pretty good employees. The employees are responsive and...
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Product, Value
The product is a good asset for us to have in terms of outsourcing the book of business. Waystar...
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Culture
In terms of things Waystar can do better, the vendor could probably try to control pass-through...
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Product
Waystar's strengths are their system's automation, reconciliation, and integration. They provide...
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Culture
Waystar has a flat rate, and they don't hide anything. Waystar tells us what their costs are, and...
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Product
Waystar Patient Financial Experience is a revenue cycle product, but our finance department loves...
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Loyalty, Relationship, Product
We have had issues with the system's functionality due to some integration bolt-ons, but Waystar has...
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Operations, Product
The product is great, and we have had success in using it. We had one minor hiccup with the system...
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Culture, Value
There are a lot of transaction fees associated with the product, and Waystar charges for every...
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Loyalty, Relationship
When we did our RFP for this particular product, we looked at quite a few vendors. The vendor...
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Loyalty
Right now, I think that Waystar has a leg up on their competition. I would tell a friend to use...
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Relationship
Waystar is a great organization to work with. They are very responsive and helpful when we have...
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Loyalty, Relationship
Waystar Patient Financial Experience is part of our long-term plans because of our high satisfaction...
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Value
The product has helped resolve a lot of manual processes and clunky stuff that we had before. With...
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Relationship
If I have any workflow issues, I can escalate them and get help or suggestions typically very...
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Operations, Product
Waystar Patient Financial Experience is very easy to use. We trained a large organization using a...
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Culture, Loyalty, Value
Waystar purchased another company, so Waystar's vision is migrating us from an old solution to a new...
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Relationship
Waystar escalates a lot of enhancement requests or things that I am trying to dive into, although...
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Relationship
Waystar has met and exceeded all of our expectations. In the places where we have had partnering...
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Relationship
Some of our terminals went down at the same time. I tried to check with Waystar by calling their...
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Operations
When Waystar does upgrades, they send out notifications on the portal we are supposed to log in to....
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Value
The issue with Waystar is just their price points. Everything is top-of-the-line quality. The vendor...
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Operations
Waystar talked us through everything with the implementation. They have their act together. They are...
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Relationship, Product
Waystar is great. Everything is easy. We can navigate the system and download whatever we need...
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