Waystar (Patientco) Financial Experience
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Subject Expert
Mac Boyter
Research Director Level 2
Commentary Summary
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User Commentary
Waystar has a good product, and it works really well. It interfaces with our practice management...
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Waystar’s onboarding process is extremely confusing and hard to get through. We didn’t have a good...
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Waystar had the worst implementation I have ever been through. They seemed to be very disjointed and...
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Patientco is now owned by Waystar. Waystar does our clearinghouse services as well. We don’t like...
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The Patientco system is really good for large practices, but it is not good for small practices. It...
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We have integrated credit card payments through the Patientco system, and that integration is...
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The vendor only does exactly what the contract states. I wasn't involved in choosing Patientco, so...
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Patients can get on the portal and look at their balance and statements. Patients can make a payment...
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My contact person has been fabulous in trying to help me resolve issues.
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The Patientco system is very easy to use, and it was easy to implement. We have great support from...
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The vendor made sure that we could all be in sync with their system and have the same information....
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Our patients are really happy with the system because they find it to be really easy to use. We have...
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We have seen a massive increase in our patient collections since we went live with Patientco's...
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Since the COVID-19 pandemic, we have seen an overall degradation in the client support that we have...
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I wish that Patientco had a broader base of their hardware that could be used with our solution....
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Patientco is very good at communicating with us about issues. They are very forthcoming. I have no...
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I wish that Patientco's system were cheaper. However, it is hard to put a dollar amount on what they...
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The implementation process has been pretty daunting. I really hated replacing the credit-card...
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Our collections and measurements look pretty good. We are beating our year-over-year performance,...
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I can't say I was particularly happy about Patientco being purchased by Waystar. There is typically...
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The vendor has done a really nice job maintaining their promises in terms of getting us live in a...
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The vendor has done extremely well. We went from having a very broken model to the vendor being all...
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As our relationship with the vendor organization was forming, I was able to deal with a higher-level...
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The only issue we have is that we have so much hardware and technology with the vendor that not all...
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All I have heard from others using the system in our facility is how well the system works. The...
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We chose the system for quality improvements, but it wasn’t the cheapest product out there....
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We have been very happy with the vendor. The vendor is putting some opportunities in front of us for...
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Patientco has had a lot of attrition with some of their top leaders. The people that sold us the...
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The vendor’s support people have done a good job. Whenever I have needed something, they have worked...
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Patientco has set fees predetermined in the contract. They don't deviate from those fees. We don't...
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Patientco needs to keep evolving in terms of how they can make a better product. There are a lot of...
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We have been very satisfied with the service. The one reason we contracted with Patientco was that...
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We use the Patientco system for the billing piece of another vendor's solution. We provide a link in...
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The product is working great. We don't have any problems with Patientco. Patientco is a great...
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There are some changes that are taking too long for Patientco to put into place.
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I don't ever use Patientco's support because I have a specific contact there. I typically get...
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I love Patientco's system. It is very easy to implement. There are good ratings on the Patientco...
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Working with Patientco has been nothing shy of incredible. They are one of the easiest business...
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Our day-to-day interactions with Patientco have really dwindled now that we are in a very...
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In the past, we were working out of two disparate solutions. We had our EMR, and then we would have...
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Patientco's system offers a plethora of self-service payment options to our patients. In a perfect...
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With our previous vendor, there was a massive delay in statements being mailed to our patients, but...
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The patients like the system, and that is always a positive. Patients can set up their own payment...
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Something the vendor could do better is email notifications. We get email notifications about some...
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The system doesn't have very many updates because it is a patient payment system. The vendor did...
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The vendor has added some new features to the system but not many. There is a limited number of...
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The vendor's customer service is very good. We have our own representative, and they are proactive....
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For this type of product, there is a one-and-done training. We don’t have a lot of end-user transfer...
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If I were looking to consider Patientco today, I would probably evaluate the whole suite that is in...
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Our relationship with Patientco continues to be successful. The vendor is delivering the product as...
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A good example of driving tangible outcomes is the vendor's progression and development of digital...
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There is always an integration net with other solutions that should be available. Patientco is great...
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Patientco works directly off of a data file, and that is partially because there is a disconnect...
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We have had a few issues with the data files that we have been sending. The vendor has changed some...
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Patientco is very proactive in terms of approaching us and making sure they get permission before...
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There really isn’t too much training involved. Whenever we have a question, the vendor provides...
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One of the things that I struggle with is that some options aren’t available for patients to select...
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Recently, Patientco was purchased by Waystar. I am really curious to see whether a mammoth company...
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Patientco has done very well with their product. Their processes for credit card processing and...
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Patientco's system worked fantastic out of the gate. It enabled us to do what we were doing at...
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Patientco could work on some of their ongoing training and some of their training materials. We are...
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The product’s ease of use is like when someone goes to the gas station and swipes their credit card...
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Patientco is anticipating needs and issues before we even think about them. They are pretty good,...
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I expect our future satisfaction with Patientco to be the exact same, and probably even higher. We...
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I have seen all the patient comments. We are getting some very positive responses. I sent the...
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Patients have commented in the surveys that they cannot see their balances when they click on the...
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Patientco offered a couple of extra services that we could then eliminate from our other partners....
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We will have a pretty steep ROI for Patientco's product over the next few years. It will save us...
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With Patientco, we did not get training until the very last minute before the system went live. Our...
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We haven't smoothed out all the kinks yet because we are still adding more things to the system. We...
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The system does what Patientco says it will do. I would recommend the product based on what I know...
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There have been a lot of pain points, but Patientco jumps in and creates what we need very quickly....
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An individual from the RFP has stayed connected with me throughout the entire implementation...
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After the first few weeks, we didn’t have to call support. So we had a very good experience.
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We considered other vendors that marketed that they could do the same thing as Patientco and do what...
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Each patient can receive everything in one statement, even if they visited multiple facilities. But...
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During the implementation, Patientco was at our disposal day and night. Some vendors give us only a...
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The representative who uses the product sees the same thing as a patient. The system is just as easy...
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Patientco's support people answer the phone day or night. We chose Patientco because we didn't want...
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The system aggregates information for us, and we can present the bills in different ways depending...
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Patientco does an excellent job of working with their clients to make sure that clients feel...
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The vendor only charges us for what we agreed upon in our contract, so they avoid charging for every...
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The initial training was bad. It was a little iffy, but in the long run, it didn’t take us long to...
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As far as integration goes, Patientco supports what I can give them. What I can give them is...
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In terms of product quality, Patientco moves quickly, and they really are a step ahead of us. I...
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What I like about Patientco is I meet with them regularly, and they are willing to take my...
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Patientco's system works with our website. If we decided to, we could integrate everything into one...
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Patientco's system doesn't allow patients to electronically sign certain forms. That functionality...
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