Waystar (Patientco) Financial Experience
Filtered view: All

Subject Expert
Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   

Implementation and Training

My doctors are really embracing the idea of an EHR. They researched EHRs, and Greenway Medical was...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Functionality and Upgrades

Users can sit down and start using the Centricity PACS-IW fairly easily, but there are some changes...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We don't really get any economies of scale, and that is a bit of a pain point. We have incorporated...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

Waystar is always proactive in pushing forward new initiatives and working on things on the back end...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Waystar has a good product. We have regular business reviews, and we get high patient satisfaction...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The support team has not been so great. I would rate our account representative's responsiveness and...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Waystar is always looking for ways to enhance things, such as doing statement suppression, getting...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

We pay an exorbitant platform fee. We have asked Patientco for insight and a breakdown of what that...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

The system has had a positive impact on our patients because the first part of the implementation...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

The only downside to Waystar Financial Experience is that there is a learning curve for patients....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

Waystar has a highly skilled and customer service–oriented staff, and that is great. There was a bit...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

We are happy with Waystar and have had no issues with their support; everything has been going very...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

On multiple occasions, I have recommended what is now Waystar Financial Experience to multiple...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Waystar meets the goals that we are trying to achieve today. We have had a few bumps in the road,...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When we implemented the product, the vendor was in the midst of transitioning from Patientco to...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Waystar has worked with our folks to create the file transfers and do what needs to be done with...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I really liked the way things worked, and then Waystar shifted some reports and the look and feel of...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Waystar sends out emails to notify us when they are having issues with their payment devices. They...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The Waystar product has a convenient patient portal for payments. It provides patients with the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Waystar has a good product, and it works really well. It interfaces with our practice management...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Waystar’s onboarding process is extremely confusing and hard to get through. We didn’t have a good...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Waystar had the worst implementation I have ever been through. They seemed to be very disjointed and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Patientco is now owned by Waystar. Waystar does our clearinghouse services as well. We don’t like...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The Patientco system is really good for large practices, but it is not good for small practices. It...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We have integrated credit card payments through the Patientco system, and that integration is...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

The vendor only does exactly what the contract states. I wasn't involved in choosing Patientco, so...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Patients can get on the portal and look at their balance and statements. Patients can make a payment...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

My contact person has been fabulous in trying to help me resolve issues.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

The Patientco system is very easy to use, and it was easy to implement. We have great support from...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor made sure that we could all be in sync with their system and have the same information....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Our patients are really happy with the system because they find it to be really easy to use. We have...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We have seen a massive increase in our patient collections since we went live with Patientco's...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Since the COVID-19 pandemic, we have seen an overall degradation in the client support that we have...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

I wish that Patientco had a broader base of their hardware that could be used with our solution....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Patientco is very good at communicating with us about issues. They are very forthcoming. I have no...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

I wish that Patientco's system were cheaper. However, it is hard to put a dollar amount on what they...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

The implementation process has been pretty daunting. I really hated replacing the credit-card...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Our collections and measurements look pretty good. We are beating our year-over-year performance,...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

I can't say I was particularly happy about Patientco being purchased by Waystar. There is typically...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

The vendor has done a really nice job maintaining their promises in terms of getting us live in a...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The vendor has done extremely well. We went from having a very broken model to the vendor being all...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

As our relationship with the vendor organization was forming, I was able to deal with a higher-level...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

The only issue we have is that we have so much hardware and technology with the vendor that not all...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

All I have heard from others using the system in our facility is how well the system works. The...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We chose the system for quality improvements, but it wasn’t the cheapest product out there....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

We have been very happy with the vendor. The vendor is putting some opportunities in front of us for...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Patientco has had a lot of attrition with some of their top leaders. The people that sold us the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

The vendor’s support people have done a good job. Whenever I have needed something, they have worked...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Patientco has set fees predetermined in the contract. They don't deviate from those fees. We don't...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Technology

Patientco needs to keep evolving in terms of how they can make a better product. There are a lot of...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We have been very satisfied with the service. The one reason we contracted with Patientco was that...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

We use the Patientco system for the billing piece of another vendor's solution. We provide a link in...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

The product is working great. We don't have any problems with Patientco. Patientco is a great...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There are some changes that are taking too long for Patientco to put into place.

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

I don't ever use Patientco's support because I have a specific contact there. I typically get...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I love Patientco's system. It is very easy to implement. There are good ratings on the Patientco...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles