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Waystar Patient Financial Experience Commentary
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Don Seamons
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Commentary Summary

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User Commentary

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Manager

Relationship

Waystar makes it easy for us to have contact with the patients about their outstanding balances, but...

Jul 2025
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(0)
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Manager

Product

I really like the portal in the product. It is really intuitive, even for patients. I don't get many...

Jul 2025
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Manager

Relationship

My only complaint is that since the vendor moved from Patientco to Waystar, the customer service has...

Jul 2025
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Manager

Operations

One of the best things that can happen when we are going through a vendor implementation is the...

Jul 2025
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Manager

Value

Waystar didn’t bill me for something for some time. I wondered if we were behind because we were not...

Jul 2025
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(0)
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CEO/President

Value

Waystar's system gets claims out fast. We are getting our money faster than we ever have.

Jun 2025
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(0)
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CEO/President

Culture, Relationship

Waystar sends us a charge for everything. We don't have regular calls with Waystar, and we don't...

Jun 2025
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CEO/President

Operations

Our implementation with Waystar was great. We liked their training videos, their sales team, and...

Jun 2025
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Director

Relationship, Operations

The upgrades for Waystar Patient Financial Experience have been great and easy. Waystar actually...

May 2025
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(0)
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Director

Value

I am a Waystar fan. We have actually extended our service scope with Waystar. When we renewed our...

May 2025
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Director

Relationship

When Patientco was acquired by Waystar, Waystar started doing something called sprints, where if we...

May 2025
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Director

Product

Waystar offers a lot of tools that each part of our organization can turn on or off, and that is...

Apr 2025
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Director

Value

We aren't utilizing Waystar's tool fully, and if we did, our cost to collect would be a lot better....

Apr 2025
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(0)
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Director

Relationship

We have an assigned client services manager from Waystar, and they are the best individual I have...

Apr 2025
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(0)
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Director

Culture, Relationship

When we initially signed up with Waystar, they were Patientco. Shortly after we signed a contract...

Mar 2025
||
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Director

Culture

Waystar recently changed something on our billing without letting us know. We found out after the...

Mar 2025
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(0)
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Director

Culture, Loyalty, Relationship, Product

We have been talking to Waystar about an integration with our EHR's patient portal for a long time...

Mar 2025
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Director

Product

It is very rare that we experience issues and things like that with the system. The system is a good...

Mar 2025
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Director

Relationship

Waystar hasn't kept all of their promises about timelines and things like that. They will say that...

Mar 2025
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(0)
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VP/Other Executive

Product, Value

Waystar gets paid well for what we get, but they do what they do well. The system is fully...

Jan 2025
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(0)
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VP/Other Executive

Relationship

One piece that I wasn't fully satisfied with was Waystar’s acquisition of Patientco. I have actually...

Jan 2025
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(0)
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VP/Other Executive

Operations

We are always going to have little glitches with an implementation, but we were able to work through...

Jan 2025
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(0)
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VP/Other Executive

Operations

Waystar could probably make training more visible or accessible in terms of what their offerings are...

Jan 2025
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VP/Other Executive

Culture, Relationship, Operations

If I reach out to Waystar, like if I'm doing some research or if I'm at a conference and hear about...

Jan 2025
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(0)
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VP/Other Executive

Loyalty

I feel like I’m missing certain components with Waystar, although they have made progress by coming...

Jan 2025
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(0)
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VP/Other Executive

Loyalty, Relationship, Product

Some of Waystar’s items are superior to Patientco’s items, even though those items could be...

Jan 2025
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(0)
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Director

Loyalty

Waystar acquired Patientco. We were working with Patientco before they were acquired, and we had...

Dec 2024
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(0)
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Director

Relationship, Product

If users work physician accounts and hospital accounts, they have to log on to two different...

Dec 2024
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(0)
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Director

Relationship

We talked to a senior-level person at Waystar, and a lot of the pain points that we had were...

Dec 2024
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(0)
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VP/Other Executive

Loyalty, Operations

Sometimes an upgrade for Waystar's system will go in, and we won't really know about it, or it will...

Dec 2024
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(0)
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VP/Other Executive

Relationship, Product

A patient has to get a secure code to pay with Waystar's system, so if they don't have that secure...

Dec 2024
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(0)
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VP/Other Executive

Loyalty

We are going to move away from Waystar's system as our payment portal not because it is a bad...

Dec 2024
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(0)
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VP/Other Executive

Loyalty

The product is good. Waystar's portal is very friendly, and Waystar's bills are very consistent with...

Dec 2024
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Manager

Product

Overall, Waystar does a very good job with Waystar Patient Financial Experience. Their statement...

Dec 2024
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(0)
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Manager

Operations

Part of the problem we had during implementation was that Waystar switched individuals who were...

Dec 2024
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Manager

Operations

Waystar worked very well with our trainers to come up with a training. They worked hand in hand...

Dec 2024
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Manager

Relationship

There is really no phone support from Waystar. It is all logging tickets, and Waystar's team is...

Dec 2024
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Manager

Product, Value

One of the issues we have with Waystar Patient Financial Experience is that it doesn’t always...

Dec 2024
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(0)
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Manager

Culture, Value

Waystar definitely does charge for every little thing. Their invoicing can be very confusing and...

Dec 2024
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(0)
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Manager

Loyalty

We are moving away from Waystar Patient Financial Experience because we originally used them to...

Dec 2024
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(0)
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Manager

Relationship

I have a Waystar representative who I work with directly. They are easy to get in touch with by...

Nov 2024
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(0)
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Manager

Product

Waystar Patient Financial Experience does a good job, and I really don't have any complaints about...

Nov 2024
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(0)
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Analyst/Coordinator

Product

With the ease of use of the product, I haven't gotten any complaints. I have no issue with Waystar’s...

Oct 2024
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(0)
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Analyst/Coordinator

Culture, Value

The only thing is that Waystar’s pricing is a little on the high side, but sometimes it is kind of...

Oct 2024
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(0)
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Analyst/Coordinator

Relationship

Waystar is very responsive. The high-level leadership is always available, and so are general...

Oct 2024
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(0)
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Director

Relationship

We like Waystar. We don't have any problems. The system has been great all the way. When we do run...

Sep 2024
||
(0)
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Director

Culture, Loyalty

Waystar actually had the best prices, and that was why we kept them. The leader in our accounting...

Sep 2024
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(0)
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Director

Operations

At first, we started off small, so we didn't need all the different tools, but Waystar could check...

Sep 2024
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(0)
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Director

Operations

When Waystar was switching over from Patientco, they provided us with everything that we needed to...

Sep 2024
||
(0)
 Thank you  Helpful

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Director

Operations

On the integration, when we first started, we had to get everything together and teach people. In...

Sep 2024
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(0)
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Director

Operations

Waystar doesn’t really do training with us because we have their manuals and train our own people,...

Sep 2024
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(0)
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Director

Value

I don't even think that we have ever been down. The only time that I ran into any problems was when...

Sep 2024
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(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

I don't feel like Waystar really does drive tangible outcomes. This is where they can improve. When...

Sep 2024
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(0)
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Director

Product

Waystar's tool is so much better than our previous system. It has a lot of different functions. Each...

Sep 2024
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(0)
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Director

Relationship

In general, our team usually has to identify needs and enhancements for the solution. This is a very...

Aug 2024
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(0)
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Director

Loyalty, Relationship

I would go with this vendor again. I'm a loyalist to Patientco in general, though I feel like things...

Aug 2024
||
(0)
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Director

Relationship

The vendor's support team is pretty good. Our points of contact and project managers have been easy...

Aug 2024
||
(0)
 Thank you  Helpful

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Director

Product, Value

I don't know that the vendor has really delivered anything new in terms of technology in the last...

Aug 2024
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(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When we were with Patientco, we used to have recurring meetings with them where they provided all...

Aug 2024
||
(0)
 Thank you  Helpful

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CEO/President

Loyalty, Product

Our wish-list item for Waystar Patient Financial Experience comes with us upgrading our clinical...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations, Product

The way we are notified of an upgrade depends. If the upgrade is a material thing that is...

Aug 2024
||
(0)
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CEO/President

Product

Waystar has an interfacing engine and tool, and they work with anybody. Also, their product is very...

Aug 2024
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(0)
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VP/Other Executive

Loyalty

We have had some struggles. If we are using Waystar's print services for a claim or patient...

Aug 2024
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(0)
 Thank you  Helpful

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VP/Other Executive

Product

Utilizing statements through Waystar Patient Financial Experience is a seamless process for the most...

Aug 2024
||
(0)
 Thank you  Helpful

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Director

Relationship

Waystar’s support is always available to us via ticket, email, and phone.

Jul 2024
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(0)
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Director

Loyalty, Product

To improve Waystar Patient Financial Experience, certain voids would need to be clarified, like if a...

Jul 2024
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(0)
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Manager

Operations

I don't really do the vendor's trainings very much, but the ones I have done have been pretty good....

Jul 2024
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(0)
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 or  to see details.

Manager

Relationship

With Waystar, when I open support cases with them, they respond usually the same day. They are good...

Jul 2024
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(0)
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Manager

Culture, Product

The biggest thing we would like the vendor to work on is the ability to set up payment plans on...

Jul 2024
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(0)
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Manager

Product

The vendor gets us the payments. Everything is as expected with them, so we have no complaints. They...

Jul 2024
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(0)
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