Waystar (Patientco) Financial Experience
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Mac Boyter
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KLAS Research Director - Mac Boyter
 
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User Commentary

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Director

The vendor only does exactly what the contract states. I wasn't involved in choosing Patientco, so...

Apr 2022
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Director

Patients can get on the portal and look at their balance and statements. Patients can make a payment...

Apr 2022
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Director

My contact person has been fabulous in trying to help me resolve issues.

Apr 2022
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VP/Other Executive

The Patientco system is very easy to use, and it was easy to implement. We have great support from...

Apr 2022
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Director

The vendor made sure that we could all be in sync with their system and have the same information....

Mar 2022
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Director

Our patients are really happy with the system because they find it to be really easy to use. We have...

Mar 2022
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Director

We have seen a massive increase in our patient collections since we went live with Patientco's...

Mar 2022
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Director

Since the COVID-19 pandemic, we have seen an overall degradation in the client support that we have...

Mar 2022
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Director

I wish that Patientco had a broader base of their hardware that could be used with our solution....

Mar 2022
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Director

Patientco is very good at communicating with us about issues. They are very forthcoming. I have no...

Mar 2022
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Director

I wish that Patientco's system were cheaper. However, it is hard to put a dollar amount on what they...

Mar 2022
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VP/Other Executive

The implementation process has been pretty daunting. I really hated replacing the credit-card...

Jan 2022
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VP/Other Executive

Our collections and measurements look pretty good. We are beating our year-over-year performance,...

Jan 2022
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VP/Other Executive

I can't say I was particularly happy about Patientco being purchased by Waystar. There is typically...

Jan 2022
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VP/Other Executive

The vendor has done a really nice job maintaining their promises in terms of getting us live in a...

Jan 2022
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VP/Other Executive

The vendor has done extremely well. We went from having a very broken model to the vendor being all...

Jan 2022
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VP/Other Executive

As our relationship with the vendor organization was forming, I was able to deal with a higher-level...

Jan 2022
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VP/Other Executive

The only issue we have is that we have so much hardware and technology with the vendor that not all...

Jan 2022
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VP/Other Executive

All I have heard from others using the system in our facility is how well the system works. The...

Jan 2022
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VP/Other Executive

We chose the system for quality improvements, but it wasn’t the cheapest product out there....

Jan 2022
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VP/Other Executive

We have been very happy with the vendor. The vendor is putting some opportunities in front of us for...

Jan 2022
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VP/Other Executive

Patientco has had a lot of attrition with some of their top leaders. The people that sold us the...

Jan 2022
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VP/Other Executive

The vendor’s support people have done a good job. Whenever I have needed something, they have worked...

Jan 2022
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VP/Other Executive

Patientco has set fees predetermined in the contract. They don't deviate from those fees. We don't...

Jan 2022
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VP/Other Executive

Patientco needs to keep evolving in terms of how they can make a better product. There are a lot of...

Jan 2022
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VP/Other Executive

We have been very satisfied with the service. The one reason we contracted with Patientco was that...

Jan 2022
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VP/Other Executive

We use the Patientco system for the billing piece of another vendor's solution. We provide a link in...

Jan 2022
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VP/Other Executive

The product is working great. We don't have any problems with Patientco. Patientco is a great...

Jan 2022
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Manager

There are some changes that are taking too long for Patientco to put into place.

Dec 2021
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Manager

I don't ever use Patientco's support because I have a specific contact there. I typically get...

Dec 2021
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Manager

I love Patientco's system. It is very easy to implement. There are good ratings on the Patientco...

Dec 2021
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Director

Working with Patientco has been nothing shy of incredible. They are one of the easiest business...

Nov 2021
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Director

Our day-to-day interactions with Patientco have really dwindled now that we are in a very...

Nov 2021
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Director

In the past, we were working out of two disparate solutions. We had our EMR, and then we would have...

Nov 2021
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Director

Patientco's system offers a plethora of self-service payment options to our patients. In a perfect...

Nov 2021
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Director

With our previous vendor, there was a massive delay in statements being mailed to our patients, but...

Nov 2021
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Analyst/Coordinator

The patients like the system, and that is always a positive. Patients can set up their own payment...

Nov 2021
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Analyst/Coordinator

Something the vendor could do better is email notifications. We get email notifications about some...

Nov 2021
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Analyst/Coordinator

The system doesn't have very many updates because it is a patient payment system. The vendor did...

Nov 2021
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Analyst/Coordinator

The vendor has added some new features to the system but not many. There is a limited number of...

Nov 2021
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Analyst/Coordinator

The vendor's customer service is very good. We have our own representative, and they are proactive....

Nov 2021
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VP/Other Executive

For this type of product, there is a one-and-done training. We don’t have a lot of end-user transfer...

Oct 2021
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VP/Other Executive

If I were looking to consider Patientco today, I would probably evaluate the whole suite that is in...

Oct 2021
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VP/Other Executive

Our relationship with Patientco continues to be successful. The vendor is delivering the product as...

Oct 2021
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VP/Other Executive

A good example of driving tangible outcomes is the vendor's progression and development of digital...

Oct 2021
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VP/Other Executive

There is always an integration net with other solutions that should be available. Patientco is great...

Oct 2021
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Manager

Patientco works directly off of a data file, and that is partially because there is a disconnect...

Oct 2021
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Manager

We have had a few issues with the data files that we have been sending. The vendor has changed some...

Oct 2021
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Manager

Patientco is very proactive in terms of approaching us and making sure they get permission before...

Oct 2021
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Manager

There really isn’t too much training involved. Whenever we have a question, the vendor provides...

Oct 2021
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Manager

One of the things that I struggle with is that some options aren’t available for patients to select...

Oct 2021
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Director

Recently, Patientco was purchased by Waystar. I am really curious to see whether a mammoth company...

Aug 2021
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Director

Patientco has done very well with their product. Their processes for credit card processing and...

Aug 2021
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Director

Patientco's system worked fantastic out of the gate. It enabled us to do what we were doing at...

Aug 2021
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Director

Patientco could work on some of their ongoing training and some of their training materials. We are...

Aug 2021
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Director

The product’s ease of use is like when someone goes to the gas station and swipes their credit card...

Aug 2021
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Director

Patientco is anticipating needs and issues before we even think about them. They are pretty good,...

Aug 2021
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Director

I expect our future satisfaction with Patientco to be the exact same, and probably even higher. We...

Aug 2021
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VP/Other Executive

I have seen all the patient comments. We are getting some very positive responses. I sent the...

Aug 2021
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VP/Other Executive

Patients have commented in the surveys that they cannot see their balances when they click on the...

Aug 2021
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VP/Other Executive

Patientco offered a couple of extra services that we could then eliminate from our other partners....

Aug 2021
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Director

We will have a pretty steep ROI for Patientco's product over the next few years. It will save us...

Aug 2021
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Director

With Patientco, we did not get training until the very last minute before the system went live. Our...

Aug 2021
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Director

We haven't smoothed out all the kinks yet because we are still adding more things to the system. We...

Aug 2021
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Director

The system does what Patientco says it will do. I would recommend the product based on what I know...

Aug 2021
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VP/Other Executive

There have been a lot of pain points, but Patientco jumps in and creates what we need very quickly....

Aug 2021
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VP/Other Executive

An individual from the RFP has stayed connected with me throughout the entire implementation...

Aug 2021
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Manager

After the first few weeks, we didn’t have to call support. So we had a very good experience.

Aug 2021
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Manager

We considered other vendors that marketed that they could do the same thing as Patientco and do what...

Aug 2021
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Manager

Each patient can receive everything in one statement, even if they visited multiple facilities. But...

Aug 2021
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Director

During the implementation, Patientco was at our disposal day and night. Some vendors give us only a...

Aug 2021
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Director

The representative who uses the product sees the same thing as a patient. The system is just as easy...

Aug 2021
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Director

Patientco's support people answer the phone day or night. We chose Patientco because we didn't want...

Aug 2021
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Director

The system aggregates information for us, and we can present the bills in different ways depending...

Aug 2021
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Director

Patientco does an excellent job of working with their clients to make sure that clients feel...

Aug 2021
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Manager

The vendor only charges us for what we agreed upon in our contract, so they avoid charging for every...

Aug 2021
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Manager

The initial training was bad. It was a little iffy, but in the long run, it didn’t take us long to...

Aug 2021
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Manager

As far as integration goes, Patientco supports what I can give them. What I can give them is...

Aug 2021
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Manager

In terms of product quality, Patientco moves quickly, and they really are a step ahead of us. I...

Aug 2021
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Manager

What I like about Patientco is I meet with them regularly, and they are willing to take my...

Aug 2021
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Director

Patientco's system works with our website. If we decided to, we could integrate everything into one...

Aug 2021
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Director

Patientco's system doesn't allow patients to electronically sign certain forms. That functionality...

Aug 2021
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Director

When we implemented Patientco's system, we were looking to accelerate the point of service...

Jun 2021
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Director

Patientco does a good job with their service. However, Patientco seems to be growing, and we have...

Jun 2021
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Director

Because of where Patientco is in their development cycle, they are still building out some of the...

Jun 2021
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Director

The Patientco system is very easy to use in terms of taking payments. The system gives us a...

Jun 2021
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Director

Patientco continues to expand, and we are very happy to be one of their customers. We work very...

Jun 2021
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