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Welligent EHR Comments
Subject Expert
Commentary Summary
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User Commentary
Director
Functionality and Upgrades
In response to COVID-19, Welligent offered some solutions for video conferencing, but we opted not...
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Director
Functionality and Upgrades
Welligent rolls out things that aren't quite ready for production. A lot of these things have...
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Director
Interfacing and Integration
Welligent is pretty good with interoperability. They are usually one of the first to work closely...
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Director
Functionality and Upgrades
Welligent is reluctant to make changes for upgrades or enhancements if the enhancement is complex....
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Director
Service and Support
The ongoing support is sometimes really good and sometimes really bad. If we want a tweak, we call...
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Director
Service and Support
Welligent isn't proactive. When they try to create new enhancements or implement new requirements,...
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Director
Relationship
In terms of executive involvement, Welligent has a small mom-and-pop mentality. The CEO and...
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Manager
Functionality and Upgrades
We have been very happy with Welligent EHR. I am really happy with how efficient the system's...
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Manager
Other Observations & Comments
We have to submit online computer tickets, and Welligent gets back to us fairly quickly and is...
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Manager
Functionality and Upgrades
If we were starting over with a clean slate, we would probably purchase Welligent EHR again. We have...
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Manager
Service and Support
In the beginning, we got the sense that Welligent grew faster than they expected in terms of their...
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Manager
Other Observations & Comments
I don't think Welligent nickel-and-dimes; they are pretty fair. In the very beginning, we uploaded a...
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Manager
Relationship
We would like there to be more up-to-date information on the new opportunities that Welligent...
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Manager
Other Observations & Comments
I don't get a lot of outreach without initiating it myself. Most of the issues that we have are...
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Manager
Relationship
I see email correspondence from some of the higher-ups and from different members of the team at...
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Manager
Service and Support
The ticketing system is the one major flaw that I see. Outside of that, I am pretty happy.
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Manager
Other Observations & Comments
I would love for my overall satisfaction with the system to go up, but I think it will stay the...
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Manager
Functionality and Upgrades
We have been trying to be as paperless as possible, and Welligent has been helpful because they have...
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Director
Functionality and Upgrades
Welligent EHR does have the capability of capturing a lot of data, and other EHRs may not have that...
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Director
Lessons Learned
The product doesn't look that good coming out of the box. It has taken us a lot of tweaking and...
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Director
Interfacing and Integration
Welligent EHR integrates with other systems, like our county billing system and other clinical...
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Director
Other Observations & Comments
Welligent has made a lot of enhancements to meet specific clinical needs. Just like anything else,...
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Director
Technology
I would give Welligent an A+ for effort with new technology. I get all the latest and greatest, and...
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Director
Sales and Contracting
Welligent does not nickel-and-dime. They are actually very consistent with that. They bend over...
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Director
Implementation and Training
The training with Welligent was bad. They have release notes that they do quarterly. They do...
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Director
Functionality and Upgrades
The upgrades from Welligent are not that good. They have updates that they either don’t tell us...
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Director
Functionality and Upgrades
Welligent does give us the opportunity to turn off and on certain things and customize needs, and...
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Director
Service and Support
The support from Welligent is good. The support people are really quick to respond to our needs. I...
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Analyst/Coordinator
Service and Support
Welligent is growing right now, and we are starting to see delays in the response time for support...
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Analyst/Coordinator
Relationship
Welligent is not really proactive. They don't reach out to assess our needs on a regular basis. We...
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Analyst/Coordinator
Technology
In terms of mobile technology, there is room for improvement. Welligent does offer a mobile app, but...
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Analyst/Coordinator
Functionality and Upgrades
There are certain types of documents in Welligent EHR that only run through an Adobe program that...
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Analyst/Coordinator
Functionality and Upgrades
Welligent EHR is a very flexible and customizable system. Welligent EHR is a system in the sense...
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Analyst/Coordinator
Functionality and Upgrades
Overall, we have had a very, very positive experience working with Welligent. They are growing right...
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Analyst/Coordinator
Functionality and Upgrades
State governments love to hand out requirements, so Welligent needs to make sure that they are aware...
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Analyst/Coordinator
Functionality and Upgrades
Welligent doesn't necessarily update their software, but they put out a big release a few years ago...
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Director
Implementation and Training
We were supposed to be live prior to now, but we are not live yet. The revised date is supposed to...
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Director
Sales and Contracting
Welligent wants us to pay them for developing some things, but the contract is written to pay for a...
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Director
Service and Support
The support has been very patchy. Welligent has been changing the people we work with. One of the...
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Director
Relationship
Our relationship is extremely contentious with a lot of finger-pointing. I would not recommend...
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Director
Service and Support
Welligent’s customer service is getting better, but we had a conversation with an executive about...
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Director
Functionality and Upgrades
Welligent announced a huge fix that was supposed to fix a lot of problems. When we opened the fix,...
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Director
Technology
A couple of weeks before we moved to our new EMR, Welligent EHR was down most of the time. We...
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Director
Technology
Welligent told us the system would be tablet ready, but it wasn’t. They told us that we could do...
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Director
Sales and Contracting
Welligent’s contract said that we had to roll out in a certain amount of time, and if we didn’t,...
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Director
Lessons Learned
We couldn’t use Welligent EHR in Chrome. And if Internet Explorer changed, Welligent EHR stopped...
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Director
Lessons Learned
We found that there is a special way to work with Welligent. They are willing to meet customers...
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Director
Functionality and Upgrades
It is hard to figure out how to change the system from a mental health Medicare program to a...
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Director
Technology
There is no new technology from Welligent. I am not really asking for anything, but I haven’t seen...
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Director
ROI / Cost (care and feeding)
Welligent offers discounts for clients who sign up for three years. I think the discount is about...
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Director
Relationship
Our experience with Welligent has been a mixed bag, but I would say that our experience has been...
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Director
ROI / Cost (care and feeding)
There have been several times when we fully expected to be charged for something before finding out...
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Director
Functionality and Upgrades
The system has a lot of unnecessary steps for when we drill down in the data. The system is complex...
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Director
Other Observations & Comments
Because Welligent is a smaller vendor, the head technician is also one of the CEOs. That means that...
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Director
Service and Support
Welligent's structure needs to be set up so that there is a team who takes care of the product. I...
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Director
Functionality and Upgrades
Sometimes a feature that works fine one day will break after an update happens. I wish Welligent...
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Director
Functionality and Upgrades
There are a lot of things that Welligent couldn’t figure out. Our state said that if we were going...
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Director
Functionality and Upgrades
Welligent EHR does have comprehensive reports, but they are not necessarily accurate. If we want to...
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Director
Interfacing and Integration
The only way I can really describe Welligent's system is that it is like they built the first floor...
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Director
Functionality and Upgrades
Logging off of Welligent EHR took four clicks. The system would ask whether we were sure we wanted...
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Director
Functionality and Upgrades
Welligent EHR was pretty flexible. We figured out how to make the workflow in the system match our...
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Director
Functionality and Upgrades
In order for me to know what I needed to know for the billing, I had to run three different reports....
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Director
Service and Support
I believe that Welligent has one system for every single one of their clients in our state. I think...
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Director
Functionality and Upgrades
In Welligent EHR, if I print a signed consent sheet, the system actually prints a blank sheet, and...
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Director
Functionality and Upgrades
Welligent can't figure out how to get our data out of the system. We have spent easily 50–60...
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Manager
Functionality and Upgrades
Welligent EHR is easy to use because it is web based. I actually like the color scheme; that might...
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Manager
Functionality and Upgrades
I like the system's security features. There is an auditing mechanism and accountability for the...
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Manager
Functionality and Upgrades
The only negative thing about the system is that there are too many clicks. Also, some things could...
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Manager
Service and Support
I have worked with other systems that are very complex, and Welligent EHR is not as complex. That is...
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Director
Functionality and Upgrades
We use Welligent EHR for our behavioral health and mental-health billing. The tool is working fine...
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Director
Relationship
Welligent has been receptive to our feedback and the things we have asked for. I can’t think of any...
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Director
Sales and Contracting
Welligent EHR isn’t very robust on the reporting side. Welligent does offer a reporting-database...
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Director
Service and Support
Welligent has had issues with the back-end infrastructure over the last couple of years, but they...
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Director
Service and Support
In the beginning there was a lot of system downtime with Welligent EHR. Now, Welligent has some new...
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Director
Service and Support
If you know who to contact, the service from Welligent is excellent. However, the general help-desk...
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Director
Functionality and Upgrades
Compared to other systems that I have implemented, I don’t think Welligent EHR is as user friendly....
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Director
Functionality and Upgrades
Welligent has one of the prettier EHR designs. The system is very easy to use. For people who like...
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Director
Service and Support
Welligent has told us that because they have multiple customer bases across different industries,...
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Director
Sales and Contracting
Our county is going in a different direction, so our EHR has to adjust too. I think Welligent is...
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Director
Future Outlook
Welligent EHR is not a bad product. I would still choose the system again. However, if I was...
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Director
Relationship
I have had good response from the CEO. I get the feeling that the CEO takes feedback very seriously....
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Director
Relationship
The CEO has been good about reaching out to us. The company has been growing, so they have hired a...
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Director
Service and Support
I know that some facilities get one-on-one meetings with Welligent because those facilities are such...
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Director
Service and Support
I would like to know how other people are using this product. I don’t want to sit here and reinvent...
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