Welligent EHR Comments

 

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Current Time Inside Cache Tag Helper: 9/26/2020 6:48:18 AM and Model.EvProductId = 192566

Commentary Summary

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User Commentary

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Director

Functionality and Upgrades

In response to COVID-19, Welligent offered some solutions for video conferencing, but we opted not...

Jul 2020
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Director

Functionality and Upgrades

Welligent rolls out things that aren't quite ready for production. A lot of these things have...

Jul 2020
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Director

Interfacing and Integration

Welligent is pretty good with interoperability. They are usually one of the first to work closely...

Jul 2020
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Director

Functionality and Upgrades

Welligent is reluctant to make changes for upgrades or enhancements if the enhancement is complex....

Jul 2020
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Director

Service and Support

The ongoing support is sometimes really good and sometimes really bad. If we want a tweak, we call...

Jul 2020
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Director

Service and Support

Welligent isn't proactive. When they try to create new enhancements or implement new requirements,...

Jul 2020
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Director

Relationship

In terms of executive involvement, Welligent has a small mom-and-pop mentality. The CEO and...

Jul 2020
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Manager

Functionality and Upgrades

We have been very happy with Welligent EHR. I am really happy with how efficient the system's...

Feb 2020
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Manager

Other Observations & Comments

We have to submit online computer tickets, and Welligent gets back to us fairly quickly and is...

Feb 2020
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Manager

Functionality and Upgrades

If we were starting over with a clean slate, we would probably purchase Welligent EHR again. We have...

Feb 2020
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Manager

Service and Support

In the beginning, we got the sense that Welligent grew faster than they expected in terms of their...

Feb 2020
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Manager

Other Observations & Comments

I don't think Welligent nickel-and-dimes; they are pretty fair. In the very beginning, we uploaded a...

Feb 2020
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Manager

Relationship

We would like there to be more up-to-date information on the new opportunities that Welligent...

Feb 2020
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Manager

Other Observations & Comments

I don't get a lot of outreach without initiating it myself. Most of the issues that we have are...

Feb 2020
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Manager

Relationship

I see email correspondence from some of the higher-ups and from different members of the team at...

Feb 2020
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Manager

Service and Support

The ticketing system is the one major flaw that I see. Outside of that, I am pretty happy.

Feb 2020
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Manager

Other Observations & Comments

I would love for my overall satisfaction with the system to go up, but I think it will stay the...

Feb 2020
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Manager

Functionality and Upgrades

We have been trying to be as paperless as possible, and Welligent has been helpful because they have...

Feb 2020
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Director

Functionality and Upgrades

Welligent EHR does have the capability of capturing a lot of data, and other EHRs may not have that...

Jan 2020
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Director

Lessons Learned

The product doesn't look that good coming out of the box. It has taken us a lot of tweaking and...

Jan 2020
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Director

Interfacing and Integration

Welligent EHR integrates with other systems, like our county billing system and other clinical...

Jan 2020
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Director

Other Observations & Comments

Welligent has made a lot of enhancements to meet specific clinical needs. Just like anything else,...

Jan 2020
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Director

Technology

I would give Welligent an A+ for effort with new technology. I get all the latest and greatest, and...

Jan 2020
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Director

Sales and Contracting

Welligent does not nickel-and-dime. They are actually very consistent with that. They bend over...

Jan 2020
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Director

Implementation and Training

The training with Welligent was bad. They have release notes that they do quarterly. They do...

Jan 2020
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Director

Functionality and Upgrades

The upgrades from Welligent are not that good. They have updates that they either don’t tell us...

Jan 2020
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Director

Functionality and Upgrades

Welligent does give us the opportunity to turn off and on certain things and customize needs, and...

Jan 2020
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Director

Service and Support

The support from Welligent is good. The support people are really quick to respond to our needs. I...

Jan 2020
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Analyst/Coordinator

Service and Support

Welligent is growing right now, and we are starting to see delays in the response time for support...

Nov 2019
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Analyst/Coordinator

Relationship

Welligent is not really proactive. They don't reach out to assess our needs on a regular basis. We...

Nov 2019
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Analyst/Coordinator

Technology

In terms of mobile technology, there is room for improvement. Welligent does offer a mobile app, but...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

There are certain types of documents in Welligent EHR that only run through an Adobe program that...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

Welligent EHR is a very flexible and customizable system. Welligent EHR is a system in the sense...

Nov 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Overall, we have had a very, very positive experience working with Welligent. They are growing right...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

State governments love to hand out requirements, so Welligent needs to make sure that they are aware...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

Welligent doesn't necessarily update their software, but they put out a big release a few years ago...

Nov 2019
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Director

Implementation and Training

We were supposed to be live prior to now, but we are not live yet. The revised date is supposed to...

Oct 2019
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Director

Sales and Contracting

Welligent wants us to pay them for developing some things, but the contract is written to pay for a...

Oct 2019
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Director

Service and Support

The support has been very patchy. Welligent has been changing the people we work with. One of the...

Oct 2019
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Director

Relationship

Our relationship is extremely contentious with a lot of finger-pointing. I would not recommend...

Oct 2019
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Director

Service and Support

Welligent’s customer service is getting better, but we had a conversation with an executive about...

Feb 2019
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Director

Functionality and Upgrades

Welligent announced a huge fix that was supposed to fix a lot of problems. When we opened the fix,...

Feb 2019
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Director

Technology

A couple of weeks before we moved to our new EMR, Welligent EHR was down most of the time. We...

Feb 2019
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Director

Technology

Welligent told us the system would be tablet ready, but it wasn’t. They told us that we could do...

Feb 2019
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Director

Sales and Contracting

Welligent’s contract said that we had to roll out in a certain amount of time, and if we didn’t,...

Feb 2019
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Director

Lessons Learned

We couldn’t use Welligent EHR in Chrome. And if Internet Explorer changed, Welligent EHR stopped...

Feb 2019
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Director

Lessons Learned

We found that there is a special way to work with Welligent. They are willing to meet customers...

Feb 2019
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Director

Functionality and Upgrades

It is hard to figure out how to change the system from a mental health Medicare program to a...

Feb 2019
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Director

Technology

There is no new technology from Welligent. I am not really asking for anything, but I haven’t seen...

Feb 2019
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Director

ROI / Cost (care and feeding)

Welligent offers discounts for clients who sign up for three years. I think the discount is about...

Feb 2019
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Director

Relationship

Our experience with Welligent has been a mixed bag, but I would say that our experience has been...

Aug 2018
 Helpful

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Director

ROI / Cost (care and feeding)

There have been several times when we fully expected to be charged for something before finding out...

Aug 2018
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Director

Functionality and Upgrades

The system has a lot of unnecessary steps for when we drill down in the data. The system is complex...

Aug 2018
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Director

Other Observations & Comments

Because Welligent is a smaller vendor, the head technician is also one of the CEOs. That means that...

Aug 2018
 Helpful

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Director

Service and Support

Welligent's structure needs to be set up so that there is a team who takes care of the product. I...

Aug 2018
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Director

Functionality and Upgrades

Sometimes a feature that works fine one day will break after an update happens. I wish Welligent...

Aug 2018
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Director

Functionality and Upgrades

There are a lot of things that Welligent couldn’t figure out. Our state said that if we were going...

Aug 2018
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Director

Functionality and Upgrades

Welligent EHR does have comprehensive reports, but they are not necessarily accurate. If we want to...

Aug 2018
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Director

Interfacing and Integration

The only way I can really describe Welligent's system is that it is like they built the first floor...

Aug 2018
 Helpful

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Director

Functionality and Upgrades

Logging off of Welligent EHR took four clicks. The system would ask whether we were sure we wanted...

Aug 2018
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Director

Functionality and Upgrades

Welligent EHR was pretty flexible. We figured out how to make the workflow in the system match our...

Aug 2018
 Helpful

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Director

Functionality and Upgrades

In order for me to know what I needed to know for the billing, I had to run three different reports....

Aug 2018
 Helpful

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Director

Service and Support

I believe that Welligent has one system for every single one of their clients in our state. I think...

Aug 2018
 Helpful

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Director

Functionality and Upgrades

In Welligent EHR, if I print a signed consent sheet, the system actually prints a blank sheet, and...

Aug 2018
 Helpful

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Director

Functionality and Upgrades

Welligent can't figure out how to get our data out of the system. We have spent easily 50–60...

Aug 2018
 Helpful

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Manager

Functionality and Upgrades

Welligent EHR is easy to use because it is web based. I actually like the color scheme; that might...

Aug 2018
 Helpful

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Manager

Functionality and Upgrades

I like the system's security features. There is an auditing mechanism and accountability for the...

Aug 2018
 Helpful

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Manager

Functionality and Upgrades

The only negative thing about the system is that there are too many clicks. Also, some things could...

Aug 2018
 Helpful

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Manager

Service and Support

I have worked with other systems that are very complex, and Welligent EHR is not as complex. That is...

Aug 2018
 Helpful

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Director

Functionality and Upgrades

We use Welligent EHR for our behavioral health and mental-health billing. The tool is working fine...

Aug 2018
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Director

Relationship

Welligent has been receptive to our feedback and the things we have asked for. I can’t think of any...

Aug 2018
 Helpful

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Director

Sales and Contracting

Welligent EHR isn’t very robust on the reporting side. Welligent does offer a reporting-database...

Aug 2018
 Helpful

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Director

Service and Support

Welligent has had issues with the back-end infrastructure over the last couple of years, but they...

Aug 2018
 Helpful

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Director

Service and Support

In the beginning there was a lot of system downtime with Welligent EHR. Now, Welligent has some new...

Aug 2018
 Helpful

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Director

Service and Support

If you know who to contact, the service from Welligent is excellent. However, the general help-desk...

Aug 2018
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Director

Functionality and Upgrades

Compared to other systems that I have implemented, I don’t think Welligent EHR is as user friendly....

Aug 2018
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Director

Functionality and Upgrades

Welligent has one of the prettier EHR designs. The system is very easy to use. For people who like...

Aug 2018
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Director

Service and Support

Welligent has told us that because they have multiple customer bases across different industries,...

Aug 2018
 Helpful

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Director

Sales and Contracting

Our county is going in a different direction, so our EHR has to adjust too. I think Welligent is...

Aug 2018
 Helpful

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Director

Future Outlook

Welligent EHR is not a bad product. I would still choose the system again. However, if I was...

Aug 2018
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Director

Relationship

I have had good response from the CEO. I get the feeling that the CEO takes feedback very seriously....

Aug 2018
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Director

Relationship

The CEO has been good about reaching out to us. The company has been growing, so they have hired a...

Aug 2018
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Director

Service and Support

I know that some facilities get one-on-one meetings with Welligent because those facilities are such...

Aug 2018
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Director

Service and Support

I would like to know how other people are using this product. I don’t want to sit here and reinvent...