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Welligent EHR Comments
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KLAS Research Director - Tyson Blauer
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Tyson Blauer

Research Director

tyson.blauer@klasresearch.com

 
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Director

Functionality and Upgrades

In response to COVID-19, Welligent offered some solutions for video conferencing, but we opted not......

Jul 2020
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Director

Functionality and Upgrades

Welligent rolls out things that aren't quite ready for production. A lot of these things have...

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Interfacing and Integration

Welligent is pretty good with interoperability. They are usually one of the first to work closely...

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Director

Functionality and Upgrades

Welligent is reluctant to make changes for upgrades or enhancements if the enhancement is complex.......

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Service and Support

The ongoing support is sometimes really good and sometimes really bad. If we want a tweak, we call......

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Director

Service and Support

Welligent isn't proactive. When they try to create new enhancements or implement new requirements,......

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Director

Relationship

In terms of executive involvement, Welligent has a small mom-and-pop mentality. The CEO and...

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Manager

Functionality and Upgrades

We have been very happy with Welligent EHR. I am really happy with how efficient the system's...

Feb 2020
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Manager

Other Observations & Comments

We have to submit online computer tickets, and Welligent gets back to us fairly quickly and is...

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Manager

Functionality and Upgrades

If we were starting over with a clean slate, we would probably purchase Welligent EHR again. We have......

Feb 2020
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Manager

Service and Support

In the beginning, we got the sense that Welligent grew faster than they expected in terms of their......

Feb 2020
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Manager

Other Observations & Comments

I don't think Welligent nickel-and-dimes; they are pretty fair. In the very beginning, we uploaded a......

Feb 2020
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Manager

Relationship

We would like there to be more up-to-date information on the new opportunities that Welligent...

Feb 2020
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Manager

Other Observations & Comments

I don't get a lot of outreach without initiating it myself. Most of the issues that we have are...

Feb 2020
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Manager

Relationship

I see email correspondence from some of the higher-ups and from different members of the team at...

Feb 2020
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Manager

Service and Support

The ticketing system is the one major flaw that I see. Outside of that, I am pretty happy.

Feb 2020
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Manager

Other Observations & Comments

I would love for my overall satisfaction with the system to go up, but I think it will stay the...

Feb 2020
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Manager

Functionality and Upgrades

We have been trying to be as paperless as possible, and Welligent has been helpful because they have......

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