WellSky Home Health Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Product
What I like most about the system is the ease of use. It isn’t a locked system, so we can basically...
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Product, Value
The system works, but what the vendor doesn’t say is that there is a lot of outside work that has to...
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Value
With every little thing the vendor releases, there is a charge. They will tell us they can help us...
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Relationship
If something comes up and we get ahold of the support team, no matter where we are on the clinical...
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Relationship, Operations
To improve my perception of the service, I want the vendor to go back with us live to talk about...
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Loyalty
My satisfaction will likely be lower in the future just based on the stuff with AI coming out and...
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Relationship
The vendor doesn’t keep all their promises, like with authorizations and plans of care, for example....
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Operations
During the implementation, I feel like the vendor could do a better job with the communication...
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Loyalty, Value
With the home health product, there have been some struggles, but I don’t think we have any...
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Operations, Product
For training, a lot of the things that are out there right now are from the original software. There...
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Relationship
The executives do get on with us, but that usually is after we have complained and complained.
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Culture
When we were first shopping around for solutions, WellSky pitched the solution to us, and we talked...
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Operations
We are just expected to review release notes about updates, but there isn't necessarily any training...
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Relationship
I have had some really good interactions lately with at least one of WellSky’s support people.
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Relationship, Product, Value
WellSky has met our needs in the past, but with reimbursement reductions, expense challenges, and...
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Product
Our clinicians love WellSky's system, and it is a really good way to recruit and retain clinicians....
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Product
There are not a lot of great options other than WellSky out there. We have looked at other vendors,...
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Product
Under the system's care-plan module, we can't just fill things in. We have to go into different...
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Product
The system isn't the worst, but it is mid. There are a lot of runtime errors that we cannot...
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Relationship
For data tracking, WellSky Home Health has been a great service. WellSky keeps their prices...
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Relationship
Typically, if we call WellSky's support number, we just leave a message and hope that we will get a...
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Operations
WellSky is very good about communicating any changes in the system. They do a great job with...
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Relationship
We primarily deal with a couple of staff members from WellSky who are amazing, but WellSky doesn't...
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Product
WellSky Home Health is one of the easier solutions for us to use for our nurses and back-office people....
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Loyalty
I know WellSky is starting to integrate AI into the solution. We will see what will happen with...
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Product
The system could use some improvements. For example, the vendor could work on the billing part of...
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Product
I have wanted a discharge patient list report from WellSky for a long time. WellSky has never had...
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Operations
In the beginning, our training for the solution was very good. WellSky's people came on-site to...
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Product
We have been trying to work on an integration between WellSky Home Health and our EHR for almost a...
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Loyalty
WellSky has great ideas and great screenshots, but they are half-baked. By the time we are trying to...
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Relationship, Value
We have asked WellSky to update their reports because those reports don't have all of the...
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Relationship, Operations, Product
WellSky needs to do better with educating others on their reports and making their reports better....
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Product
In terms of charting and doing all of the things we need for patients, the solution is fine. It is...
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Product
It seems like some of the data in the system doesn't match the data in our charts. We aren't sure...
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Product
The challenge with WellSky’s implementation is most notably latency. If they want to play in the...
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Loyalty
Things have been frustrating with WellSky. There are some things that I wish hadn't happened that...
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Product
We did get some good deals negotiated for WellSky Home Health. WellSky does have some...
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Operations
WellSky’s training is very much a train-the-trainer model, and we found some inconsistency in that...
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Loyalty
WellSky Home Health is the easiest solution to use on the market. Once we work through the issues at...
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Relationship
WellSky’s support rates at the top of the scale. To their credit, when they have fallen, they have...
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Loyalty, Relationship
I have some knowledge of how some of WellSky’s peers struggle today. The market share leader has...
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Loyalty
Our department prefers WellSky Home Health over any of the other systems that we have looked at....
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Product
I don't see that WellSky really has external integrations. Internally, it would be nice if things...
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Product
WellSky Home Health is very clinician-friendly. As long as we have internet, the solution works...
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Culture, Operations
It might be nice to have WellSky do demo videos instead of handing us an upgrade to read through....
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Product
In WellSky Home Health, physical and occupational therapy need to be able to record weights that get...
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Relationship, Product
WellSky has care insights, team insights, and value-based purchasing insights. None of those...
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Product
It would be great if WellSky Home Health could automatically save so that we don't have to scroll to...
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Value
Organizations have to pay for a lot of the extra things from WellSky.
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Relationship
WellSky is pretty good. They have a lot of trainings and information. However, communication is the...
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Product
We would like WellSky to add clinician navigation to the system so that providers can map out their...
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Product
WellSky Home Health's navigation is user friendly, and we like the system's internal messaging option....
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Relationship, Product
WellSky's focus is not on the solution at all. The reports that the system generates as a part of...
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Relationship
When this solution was owned by Kinnser, I could talk to their CEO directly. He would help customers...
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Product
I like how things work in the system. The system will show us what is available to be billed and...
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Culture
WellSky charges for pretty much everything. When they first started out, they promised us a...
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Operations
There is really no ongoing training with the software. When we have new employees, about the only...
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Operations, Product
We can easily get new clinicians on board with the system. I like the way the system works and how...
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Product
The solution is clinician friendly, and it has good interoperability with other solutions. There are...
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Culture, Relationship, Operations
WellSky has not kept their promises about the delivery of services or add-ons. Recently, they...
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Relationship
The WellSky customer support responsiveness has gotten better over time. Trying to reach somebody by...
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Product
Something that is really important to me is the end-user experience; I have looked at a number of...
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Product
Our clinicians like WellSky Home Health, but on the intake side, WellSky did not develop or put any...
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Relationship
The WellSky executives say really great things on LinkedIn, but I don't know anybody who is...
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Product
We are having to build so much externally for our WellSky tech stack, and that is such a heavy lift...
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Relationship
I love WellSky Home Health, but sometimes we don't know whether WellSky is having issues. If they...
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Relationship
WellSky has had a lot of personnel changes. We have always had an advocate, and we still do, but we...
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Loyalty
WellSky Home Health is good, but we are just starting to scratch the surface to see what else is out...
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Relationship, Operations
WellSky does offer us the chance to get online and listen to some training, but they don’t have...
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Product
WellSky Home Health does not automatically save, so we end up losing information because our...
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Relationship
It is difficult to find what I'm looking for when I go into WellSky's web support. If I call the...
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Loyalty, Relationship, Product
WellSky has been working and integrating things into WellSky Home Health, and that has been great....
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Value
WellSky Home Health is very expensive, and the vendor recently changed pricing on us. They did give...
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Culture, Value
WellSky offers products individually, but they also offer packages. Organizations can choose whether...
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Product
WellSky Home Health is very user friendly and easy to use, especially from a clinician standpoint....
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Relationship
There is an email system that WellSky will respond to in 24 hours. However, if a user needs...
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Product
We are a large customer of WellSky's, and we are extremely limited in doing company-based data...
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Product, Value
The bread and butter of what makes the system an attractive product is that it is easy for end users...
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Operations, Product
Even with the delays we are experiencing with the upgrades for WellSky Home Health, things are still...
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Operations
With WellSky's implementation of electronic visit verification, which is now required for Medicaid...
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Culture, Relationship
We have had a lot of turnover with our staff, so we don't have the knowledge that has been there in...
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Operations
WellSky Home Health is pretty intuitive for clinicians. We just don't know what we don't know. We...
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Value
We are paying for WellSky Home Health every month. We pay what we are contracted to pay, but I don't...
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Loyalty
Unfortunately, my future satisfaction with WellSky is going to be the same. I was really hopeful...
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Loyalty
The challenges that we have had with WellSky just continue to put another nail in the coffin in...
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Value
We don't have unexpected costs with WellSky, though there are some things that we want but can't...
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Product
I would recommend this solution and buy it again. Billing is easy, and the vendor has an order...
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Relationship
The vendor is great once we get ahold of them, but getting ahold of them is a little rough. We can...
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Value
The product lets us do everything we need to do. We have gotten what we paid for. Our surveys are...
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Loyalty, Product
WellSky Home Health is more geared toward clinical documentation and processing, not necessarily...
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Loyalty, Relationship
There have been frustrations with WellSky Home Health, and we have kicked around the idea of moving...
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Product
We would like a more comprehensive billing audit that catches all of the misses we have found and...
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Product
There was a referral management piece we were hoping to use rather than having to develop our own....
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Relationship
We have developed relationships with WellSky that other customers could probably also achieve, but...
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Loyalty
The legacy portion of WellSky Home Health really needs updating, yet it is balanced out by the...
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Relationship, Product
WellSky needs to make their core functionality better and stop trying to put their partners out of...
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Culture, Value
I am a notorious WellSky critic, but in general, I would be willing to purchase the solution again....
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Product
I would not recommend WellSky Home Health for a company of similar structure and attributes as ours....
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Relationship, Product
The list of things we want WellSky to focus on is so long, but interoperability is one of them....
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Relationship
WellSky gets a lower score on support because it can take two or three days to get a response. They...
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Loyalty, Product
I'm not sure whether WellSky is part of our plans because we are not totally happy with their system...
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Operations
No training was given to us when we went live with WellSky's system. We were just told to go through...
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Relationship
WellSky’s support team doesn't respond, and if they happen to ever respond, then we never know how...
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Value
WellSky Home Health is definitely worth our investment. The different sites all utilize it on a...
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Product
There is a lot of missing data that is really hard to extract from WellSky Home Health. It could be...
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Relationship
WellSky promises updates and new features, and they don't deliver upon those in a timely fashion...
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Relationship
We get ahold of the web support team, but they really don't know how to answer the financial stuff....
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Relationship, Operations
I would like the vendor to reach out to me on how they plan on incorporating the yearly updates from...
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Loyalty, Product
WellSky Home Health is not getting things done quickly enough to get everything that we need....
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Operations, Product
Some things are beautifully done in the solution, but other things are lacking. If I were to build a...
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Relationship
WellSky has a thing called the help desk that provides support, but that just consists of operators...
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Product
I think the system is pretty robust. WellSky has done a really good job. They have definitely...
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Operations
We had a tough experience with WellSky Home Health when we got a new part of the software because...
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Loyalty
Our users and our clinical staff members love WellSky Home Health, and that is why we will stay...
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Loyalty, Product
The A/R management module in WellSky Home Health could be improved because our A/R management is...
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Product
WellSky Home Health Financials is a little more difficult than other products we use. We don't hear...
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Product
As far as the EHR goes, it is very user-friendly for our field clinicians. Onboarding them has been...
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Loyalty, Product
We have been trying to work with WellSky around their referral management platform for a while now,...
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Product
We struggled with the solution's interoperability, even with other WellSky products. We heard that...
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Relationship
I feel like WellSky is a highly innovative organization that is committed to meeting the needs of...
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Value
Every additional piece WellSky adds to their platform gets charged to us, and we even get charged...
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Operations
WellSky should not roll out pieces of the software until the pieces are completely up and running. I...
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Product, Value
On the back end to run the business appropriately, the reporting structures are not up to par with...
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Relationship
We have had some challenges with the account leader who was assigned to us. That may be part of why...
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Relationship, Product
WellSky does not integrate things well with other vendors' tools. I think they are so big that they...
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Product
Overall, things with WellSky are excellent. We recently had an update, and from what I hear about...
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Product
Periodically, this solution is down. There are some issues with direct care workers not having...
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Product
For the most part, I am a happy user of WellSky Home Health. It helps that there is an integration...
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Relationship
The vendor has put in some lockdowns. I know that is done to help keep the system flowing as it...
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Loyalty, Product
WellSky doesn’t really have an app, so we have to actually log into their website on mobile devices...
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Value
I would like the vendor’s finance team to be more involved. I am feeling nickel-and-dimed with...
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Relationship
I have high satisfaction with the support from the vendor, especially if we get one specific person....
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Relationship
The people at WellSky move around a lot. We have a service representative who does a great job with...
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Loyalty, Value
WellSky is coming out with some really nice features with Referral Manager, Resource Manager, and...
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Value
There have been times when we have requested specific reports, and WellSky charges a setup fee and...
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Operations, Product
I feel like the system works fine. There are times when some additional solutions take a while to...
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Relationship
WellSky is pretty good at getting people who are able to solve our problems. They have low-level...
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Relationship
I don't personally get notified if there are upcoming problems with the system. WellSky has little...
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Product
I would like the vendor to make some changes to the system to make it more usable and more user...
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Operations, Product
Users of the system need to be prepared to figure some things out for their organizations on their...
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Product
There are a couple of things that we would like to add to the system that might help in terms of...
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Relationship, Operations
WellSky has all kinds of training, and they do yearly summits where we can see new things coming up....
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Relationship
Timelines can sometimes be affected, but I would say that WellSky keeps their promises. They...
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Operations
WellSky told us that the system was customizable to how we wanted to do things, but sometimes, we...
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Operations
WellSky's training was pretty good, but we had to figure some things out on our own, so it wasn't...
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Product
WellSky Home Health is not super great for mobile devices. We can access it, but it isn't formatted...
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Loyalty
When we chose WellSky, we were really looking for a vendor that promoted the end user, and those...
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Loyalty, Relationship
We have been very happy with WellSky Home Health, and we are really excited about WellSky's 2025...
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Loyalty
We utilize the WellSky Home Health order send-out process. We have providers who are directly...
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Loyalty, Product
There is definitely still room for improvement in WellSky Home Health. The robustness of the...
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Relationship
WellSky has been a really great partner for our agency, and they have a really amazing team that is...
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Culture, Product
WellSky Home Health's financial reporting was better before the vendor did updates. We used to be...
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Product
The optimization of WellSky Home Health for mobile devices is pretty good. There are a few glitches...
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Culture, Product
We would like a billing or patient summary page in WellSky Home Health that shows what claims have...
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Operations
We had a few implementations where we went back through the new additions that WellSky put in, and...
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Loyalty
We use documentation compliance with WellSky Home Health, but we are moving over to another product...
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Operations, Product
When WellSky rolls out anything new, glitches often happen. A prime example is the most recent...
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Relationship
I like the fact that support is available via the web or phone. WellSky is really good at following...
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Value
If an agency is brand new, they can't go wrong with WellSky. If they are transferring from another...
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Loyalty, Product
The analytics are the best piece of WellSky Home Health. We can understand where we sit in real time...
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Value
WellSky avoids charging for every little thing if we argue with them enough to get our money back....
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Operations
There are too many ways to see the census in the WellSky Home Health. There isn't one clearly...
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Operations
The implementation of WellSky Home Health was very rough and raw. Our training was done virtually,...
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Relationship, Operations
WellSky struggles with getting updates out in a timely manner. When they do updates for WellSky Home...
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Loyalty, Value
I know WellSky has overhead too, but we have to pay extra for every little thing that they roll out....
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Operations
I feel like WellSky has done okay with the implementation and upgrade processes. With some of the...
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Relationship
The support from WellSky is so much better than it was before. They have improved tremendously over...
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Operations
WellSky doesn’t have the best trainings, but I think that they try.
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Loyalty, Product
Sometimes the solution is not easy to use. I'm really curious about the AI solutions that are...
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Product
I know what products WellSky is working on and when they are rolling those out, and it seems really...
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Loyalty, Product
I wish there were more billing and financial reports in this solution. However, WellSky has so many...
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Product
Every time we integrate something with this solution, there is always a lag on the WellSky side. We...
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Relationship
WellSky is pretty slow on a few things. They make promises about things that are in the works, but...
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Product
If someone were looking at this solution, I would tell them that this is probably the easiest...
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