Emmi for Patient Education Commentary
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Adam Cherrington
SRU Manager
KLAS SRU Manager - Adam Cherrington
 
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User Commentary

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Manager

Product, Value

In our previous year-in-review reports, we found that patients who engage with education have seen...

Jun 2024
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Manager

Relationship

Wolters Kluwer clearly communicates with us. We have a shared understanding and shared expectations....

Jun 2024
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Manager

Relationship, Product

The system is easy to use. It is web based, and that makes it very flexible. I like that we can...

Jun 2024
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Manager

Loyalty, Product

I would like more content in the system. I would also like the content to represent people and users...

Jun 2024
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Manager

Loyalty

The system is part of our plans for the next few years, and I expect that we will continue our...

Jun 2024
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Director

Product

One thing I noticed with Emmi for Patient Education is that our older population oftentimes needs...

Jun 2024
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Director

Product

With Emmi for Patient Education, I have seen a greater retention of information with our patients. A...

Jun 2024
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Nurse

Product

The system does what the vendor says it will do. I think its actual content is simple and...

May 2024
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Nurse

Relationship

The vendor could improve the process providers go through to request information or ask questions....

May 2024
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Nurse

Product

We have been able to use the system with our EMR and outside of our EMR. I would say that is a win...

May 2024
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Nurse

Loyalty

The vendor needs to improve their content development timelines and transparency. Wolters Kluwer has...

May 2024
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Nurse

Operations

To improve their implementation process, the vendor could share more information about the product...

May 2024
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Analyst/Coordinator

Relationship, Operations

Wolters Kluwer gives us access to the site where all the videos and whatnot are located on a test...

May 2024
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Analyst/Coordinator

Operations

Wolters Kluwer tends to be pretty good about ensuring that we have access to the most up-to-date...

May 2024
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VP/Other Executive

Relationship

Things with Emmi for Patient Education have been good overall. Any issues are on our side. We can...

May 2024
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VP/Other Executive

Culture

We have necessarily seen a negative impact since Wolters Kluwer acquired Emmi, but there is more...

May 2024
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VP/Other Executive

Relationship, Product

The quality of Emmi for Patient Education is very good. We have high confidence in the validity and...

May 2024
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VP/Other Executive

Value

Emmi for Patient Education is not inexpensive. We have had doctors join us who are thrilled that we...

May 2024
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VP/Other Executive

Product

If people are going to build out their capabilities in alignment with the product's capabilities, it...

May 2024
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VP/Other Executive

Culture, Value

Wolters Kluwer charges us for the things in our contract, but they don't nickel-and-dime us. If we...

May 2024
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Director

Loyalty

Wolters Kluwer has added a written patient education library with information from Lexidrug and...

Apr 2024
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Director

Loyalty, Relationship

Wolters Kluwer is a slow, methodical company. They take their time, research, vet things, check, and...

Apr 2024
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Director

Relationship

Emmi Solutions is an outstanding company, and they have outstanding customer service. Their...

Apr 2024
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Director

Operations

Emmi for Patient Education has a strong video library and very good videos. One of the things that...

Apr 2024
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Director

Value

One negative of Emmi for Patient Education is that Wolters Kluwer is still developing the written...

Apr 2024
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Director

Value

Some outcomes that we have seen from Emmi for Patient Education are an increase in HCAHPS scores for...

Apr 2024
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Director

Operations, Product

The way that patients learn today is different than how they learned a few years ago. People are...

Apr 2024
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Manager

Product

Improvement in the area of data and analytics could be something that Wolters Kluwer spends more...

Apr 2024
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Manager

Culture, Relationship

I would tell a peer asking about the product that Wolters Kluwer is a fabulous company that has a...

Apr 2024
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Manager

Relationship

As someone who works day to day with peers from the Wolters Kluwer team, I’m extremely satisfied...

Apr 2024
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Manager

Product, Value

There is an optional survey that patients can take at the end of their programs. We continue to see...

Apr 2024
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Manager

Relationship, Product

If there is any type of question or concern we receive from a regional clinical leader, I like the...

Apr 2024
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Nurse

Operations, Product

I have heard from my departments that patients really like the system and that it is easy for them...

Apr 2024
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Nurse

Culture, Value

The Wolters Kluwer package that we have is pretty inclusive of everything that we need. We are...

Apr 2024
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Nurse

Relationship, Operations

Wolters Kluwer's training is fantastic, and they have great support. The team that we work with is...

Apr 2024
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Nurse

Product

We can integrate a lot of things with the system, but we are stuck on our integration between the...

Apr 2024
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VP/Other Executive

Product, Value

We are extremely satisfied with this product. We have seen improved patient education because of it.

Apr 2024
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Director

Product

It would be really helpful for us to be able to track things, like how many videos are sent out or...

Mar 2024
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Director

Product

For the patients who have the capability to work through Emmi for Patient Education, the system is...

Mar 2024
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Director

Product

The greatest impact of Emmi for Patient Education is that it frees our providers up. It is...

Mar 2024
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Manager

Product

Wolters Kluwer oversold their product. People throw around the word integration very loosely. A...

Mar 2024
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Manager

Relationship, Product

Wolters Kluwer is not very creative, and they reuse their content. The product is okay, but there is...

Mar 2024
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Manager

Relationship

It has taken our account manager over a month to respond to simple inquiries at times.

Mar 2024
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Manager

Operations

In terms of dealing with the vendor through the implementation process and the development of their...

Mar 2024
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Manager

Loyalty, Operations

When we signed with Wolters Kluwer, we thought that we were going to be able to implement their...

Mar 2024
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Manager

Relationship

It feels like Wolters Kluwer has divested from Emmi for Patient Education and the EmmiEducate...

Mar 2024
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Analyst/Coordinator

Product

Wolters Kluwer is continually developing ways to make Emmi for Patient Education easier. For...

Dec 2023
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CNO

Loyalty

When we chose Emmi for Patient Education, we wanted a consistent approach through the spectrum of...

Dec 2023
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CNO

Operations

When we started with the system, we had to clarify where we were in our struggles and reiterate that...

Dec 2023
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Analyst/Coordinator

Product

The integration between Emmi for Patient Education and our EHR is smoother than the integration for...

Dec 2023
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Analyst/Coordinator

Relationship

If we have a request, Wolters Kluwer is usually very responsive, and they work with us to resolve...

Dec 2023
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Analyst/Coordinator

Operations, Product

The videos in Emmi for Patient Education are very well received and very well done. The patients...

Dec 2023
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Manager

Relationship

Ever since the vendor transitioned to Wolters Kluwer, I have never met with the executive team, but...

Dec 2023
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Manager

Value

Our expertise is in taking care of patients. Our expertise is not necessarily in creating videos....

Dec 2023
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CNO

Relationship

We have no problem getting ahold of who we need to for Emmi for Patient Education. When we discover...

Dec 2023
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Manager

Relationship

Emmi for Patient Education is a good product. We appreciate the large library of videos. Most of the...

Dec 2023
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Manager

Relationship

As time goes on, there is a certain look and feel to the videos. They are becoming a little more...

Dec 2023
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Manager

Culture

The vendor has a standard product, and there is a fee for that. Wolters Kluwer has multiple fees....

Dec 2023
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Manager

Operations, Product

The upgrade was very seamless. I know the vendor upgraded their platform, but we didn't notice anything....

Dec 2023
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Nurse

Relationship

I would recommend the system. We have a good team from the vendor that works with us, and the people...

Dec 2023
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VP/Other Executive

Loyalty, Relationship

We want one complete patient engagement solution that can be deployed across a geographically...

Nov 2023
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VP/Other Executive

Relationship

I have amazing support from Wolters Kluwer. I just have to look sideways, and they are all over me....

Nov 2023
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VP/Other Executive

Loyalty, Relationship

With Emmi for Patient Education, we have recently been able to design, outline, and strategize our...

Nov 2023
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VP/Other Executive

Loyalty

We are in the process of a SMART on FHIR integration, which will help the clinicians, and it will...

Nov 2023
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VP/Other Executive

Product

We rely on other sources sometimes, such as our clinical subject matter experts, because the stuff...

Nov 2023
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Director

Operations

Training is piece parted. One group does one thing, and the other group does another. Part of the...

Nov 2023
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Director

Product

There is still some work to be done on interoperability. We have some integration, and some things...

Nov 2023
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Director

Relationship, Operations, Product

Wolters Kluwer does make updates and sends them out via a newsletter. The newsletter is bulk...

Nov 2023
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Director

Culture, Value

The one challenge that I have with Wolters Kluwer is some of the price points. Certain clinical...

Nov 2023
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Director

Product

Emmi for Patient Education has been a significant help in providing that much-needed patient...

Nov 2023
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Director

Loyalty, Product

We have a gap in the area of PDFs, but that is just because we don't have Wolter Kluwer’s fully...

Nov 2023
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Director

Relationship

We have acquisitions and we add new departments. But with the existing departments, as we grow,...

Nov 2023
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Director

Relationship

Wolters Kluwer’s executives are fantastic. Our point people from the Emmi for Patient Education side...

Nov 2023
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Manager

Product, Value

Our providers' time is very limited, so when they see patients in person, virtually, or through a...

Nov 2023
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Manager

Relationship

Emmi Solutions has been doing pretty well. We meet with the vendor's team regularly, and they keep...

Nov 2023
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Manager

Product

Emmi for Patient Education is well integrated into everything, and the system makes it really easy...

Nov 2023
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Manager

Relationship

The vendor’s support team is pretty responsive and helpful.

Nov 2023
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Manager

Operations, Product

There have been a couple of instances where videos that we have been using have been discontinued...

Nov 2023
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Manager

Operations, Product

The product’s ease of use depends on the member population. The system is easy for people who know...

Nov 2023
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Manager

Operations

The vendor normally takes care of all of the upgrades and the implementation stuff. I have not felt...

Nov 2023
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Manager

Operations, Product

In a world of social media and access to online information, people are consuming education in a...

Nov 2023
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Manager

Product

Emmi Solutions does a lot well; they have automatic reminders set up so that if a video is ordered...

Nov 2023
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Manager

Operations, Product

One of the things we have struggled with is finding a direct correlation between the impact of...

Nov 2023
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Manager

Operations, Product

We often ask Emmi Solutions for data on how long members have viewed videos, and I don't know...

Nov 2023
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Director

Loyalty

We picked Emmi for Patient Education because it seemed like Wolters Kluwer gave us more than other...

Nov 2023
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Director

Product

Emmi for Patient Education is top of the line. We have it integrated with our EMR. When a doctor...

Nov 2023
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Director

Relationship

Wolters Kluwer is constantly loading stuff onto Emmi for Patient Education, but sometimes, I don't...

Nov 2023
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Director

Relationship, Operations

Emmi for Patient Education took longer to implement than another product we implemented afterward....

Nov 2023
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Analyst/Coordinator

Relationship

We really like the vendor’s willingness to listen to our ideas for their product.

Nov 2023
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Manager

Loyalty

Our leadership has determined that we will continue to use EmmiEducation. We use a whole suite of...

Sep 2023
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Manager

Product

There are a few things that end users can’t do in EmmiEducation or that have to go through a...

Sep 2023
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Manager

Operations, Product

Initially, the videos in EmmiEducation were too long. Wolters Kluwer has put some things into...

Sep 2023
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Manager

Culture, Value

There is a lot included with our agreement with Wolters Kluwer, and they tell us whether there is an...

Sep 2023
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Manager

Relationship

We have regular meetings with Wolters Kluwer. We get reports on our usage, and the vendor is very...

Sep 2023
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Manager

Culture

If somebody reaches out to Wolters Kluwer about something, the vendor tends to make a sales pitch....

Sep 2023
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CNO

Product

EmmiEducate has met our patient education needs. People seem well pleased with it, and our users...

Aug 2023
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CNO

Relationship

Wolters Kluwer is responsive, and we have clear communication with them. We have regular meetings,...

Aug 2023
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Manager

Value

EmmiEducate is certainly an expensive platform, but with the QR codes, customization, and regional...

Jul 2023
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Manager

Relationship, Operations

Wolters Kluwer is very responsive, very timely, and very organized. But with one of our go-lives,...

Jul 2023
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Manager

Relationship

Wolters Kluwer has outpaced us in their ability to offer things like FHIR integration. We have not,...

Jul 2023
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Manager

Value

EmmiEducate is very reliable. The product's design has only improved over the last couple of years....

Jul 2023
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Manager

Relationship

Sometimes we have to follow up with Wolters Kluwer more than once on things we need support on.

Jul 2023
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