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UpToDate Pro Commentary
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Subject Expert
Jackson Tate
VP of Engagement
KLAS VP of Engagement - Jackson Tate
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Director

UpToDate Pro is our primary point-of-care product, so we actually did some training with it this year....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

While the vendor's support is not as good as it used to be, Wolters Kluwer still takes care of...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I’m still on the fence about UpToDate Expert AI. Wolters Kluwer has a separate app for that. It's...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

UpToDate Pro is the oldest of our solutions, so it has the greatest depth and breadth. Students love...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

I think Wolters Kluwer’s main concern right now is OpenEvidence, but I've heard medical students say...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Physician

Before the AI feature in UpToDate Pro was available, we had to do multiple searches. Now the AI...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Physician

I trust UpToDate Pro because it has a broad body of literature. AI is only as good as the database...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

I would recommend UpToDate Pro for its convenience and the timeliness of the answers. We are no...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

Our EHR doesn't really allow for much integration. It's kind of clunky, and that's based on our...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Physician

I don't really have many issues with the support at Wolters Kluwer, but when I do, I'm able to get...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

I like that UpToDate Pro gives a good summary and overview of any topic I have a question about, and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

I don't think UpToDate Pro is part of our long-term plans. There's not much new happening with...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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VP/Other Executive

There's not much training from Wolters Kluwer.

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

Wolters Kluwer is going to start using AI. I like that UpToDate Pro provides CEUs for the doctors...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

We have a good price for UpToDate Pro, but overall, it's very expensive, and physicians have other...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

UpToDate Pro from Wolters Kluwer has gotten very expensive. We're seeing outrageously high pricing....

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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CMIO

We have had an issue with UpToDate Pro, but it has finally been resolved. It was a technical issue...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CMIO

One of the things that is very nice about UpToDate Pro is the ability to earn CME for using the...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CMIO

UpToDate Pro is easy to use. It is accessible through our EHR for our clinicians. The Abridge...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CMIO

We are an Abridge client, and they have chosen UpToDate Pro as their clinical decision support...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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Physician

UpToDate Pro is probably not part of my long-term plans because of the cost. Also, there are new AI...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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Manager

With UpToDate products, AI functionality is only included with UpToDate Pro or at the trainee level...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

If we had unlimited funding, I would also want another vendor's system. However, given user...

Comment Tone Negative
Pillars Loyalty, Product, Value
Evaluation Unrated

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Manager

The help I have received from Wolters Kluwer, particularly with assisting users who have duplicate...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CMIO

UpToDate Pro is part of our long-term plans. It provides functionality that our providers really...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CMIO

Wolters Kluwer's products are expensive, so the vendor just charges us one big amount for all the...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

Wolters Kluwer does not do a very good job of communicating with me, as the person who manages the...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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Director

With Wolters Kluwer, executive involvement usually only happens when there is a sales opportunity or...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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Director

From a contracting standpoint, Wolters Kluwer is very rigid and challenging to work with, and we...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Director

Wolters Kluwer could have provided more robust training. The product is really expensive; I do not...

Comment Tone Negative
Pillars Operations, Value
Evaluation Unrated

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Director

UpToDate Pro is a low-maintenance product, but we have had a hard time because we use several...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Physician

We have basically moved from physicians buying UpToDate Pro personally to UpToDate Pro being...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Physician

UpToDate Pro is pretty easy to use. However, its search function is sometimes a little cumbersome....

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Physician

UpToDate Pro's quality is great. UpToDate Pro is a good product. It gives us the information we need...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

If Wolters Kluwer had a fantastic AI solution with drug information and all that stuff, I wouldn't...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

Our integrations are supported in the sense that if we went to Wolters Kluwer and said that we...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

I think UpToDate Pro has a better chance than another vendor’s system just because of the trust that...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

Wolters Kluwer keeps their promises. They did promise solutions for drug dosing that they haven't...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

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Director

If there is no AI at all involved, Wolters Kluwer’s product quality would be near the top of the...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

Wolters Kluwer owns the Lexicomp platform, so why are they having problems delivering drug content?...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

In terms of billing with UpToDate Pro, instead of just telling the vendor how many faculty members...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

Wolters Kluwer has been integrating an AI tool into the system, and they have been keeping us...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

UpToDate Pro plays really well with EHRs, but we use a certain type of system that it does not play...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

UpToDate Pro is easy to use. Its biggest strength is the very high quality of its mobile versions....

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

I love UpToDate Pro. With the system, we have a lot of good information in one place. In the past,...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

UpToDate Pro was really easy to implement. It is an excellent product.

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Physician

Wolters Kluwer oversells their features almost every time. That is the main issue with the vendor....

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Physician

I probably wouldn't buy UpToDate Pro again because there are better AI-based solutions now that are...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

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