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UpToDate Pro Commentary
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Subject Expert
Jeffrey Allan
Associate Engagement Partner
KLAS Associate Engagement Partner - Jeffrey Allan
 

Commentary Summary

Comment Type Breakout

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User Commentary

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CMIO

We have had an issue with UpToDate Pro, but it has finally been resolved. It was a technical issue...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CMIO

One of the things that is very nice about UpToDate Pro is the ability to earn CME for using the...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CMIO

UpToDate Pro is easy to use. It is accessible through our EHR for our clinicians. The Abridge...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CMIO

We are an Abridge client, and they have chosen UpToDate Pro as their clinical decision support...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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Physician

UpToDate Pro is probably not part of my long-term plans because of the cost. Also, there are new AI...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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Manager

With UpToDate products, AI functionality is only included with UpToDate Pro or at the trainee level...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

If we had unlimited funding, I would also want another vendor's system. However, given user...

Comment Tone Negative
Pillars Loyalty, Product, Value
Evaluation Unrated

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Manager

The help I have received from Wolters Kluwer, particularly with assisting users who have duplicate...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CMIO

UpToDate Pro is part of our long-term plans. It provides functionality that our providers really...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CMIO

Wolters Kluwer's products are expensive, so the vendor just charges us one big amount for all the...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

Wolters Kluwer does not do a very good job of communicating with me, as the person who manages the...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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Director

With Wolters Kluwer, executive involvement usually only happens when there is a sales opportunity or...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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Director

From a contracting standpoint, Wolters Kluwer is very rigid and challenging to work with, and we...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Director

Wolters Kluwer could have provided more robust training. The product is really expensive; I do not...

Comment Tone Negative
Pillars Operations, Value
Evaluation Unrated

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Director

UpToDate Pro is a low-maintenance product, but we have had a hard time because we use several...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Physician

We have basically moved from physicians buying UpToDate Pro personally to UpToDate Pro being...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Physician

UpToDate Pro is pretty easy to use. However, its search function is sometimes a little cumbersome....

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Physician

UpToDate Pro's quality is great. UpToDate Pro is a good product. It gives us the information we need...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

If Wolters Kluwer had a fantastic AI solution with drug information and all that stuff, I wouldn't...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

Our integrations are supported in the sense that if we went to Wolters Kluwer and said that we...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

I think UpToDate Pro has a better chance than another vendor’s system just because of the trust that...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

Wolters Kluwer keeps their promises. They did promise solutions for drug dosing that they haven't...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

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Director

If there is no AI at all involved, Wolters Kluwer’s product quality would be near the top of the...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

Wolters Kluwer owns the Lexicomp platform, so why are they having problems delivering drug content?...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

In terms of billing with UpToDate Pro, instead of just telling the vendor how many faculty members...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

Wolters Kluwer has been integrating an AI tool into the system, and they have been keeping us...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

UpToDate Pro plays really well with EHRs, but we use a certain type of system that it does not play...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

UpToDate Pro is easy to use. Its biggest strength is the very high quality of its mobile versions....

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

I love UpToDate Pro. With the system, we have a lot of good information in one place. In the past,...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

UpToDate Pro was really easy to implement. It is an excellent product.

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Physician

Wolters Kluwer oversells their features almost every time. That is the main issue with the vendor....

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Physician

I probably wouldn't buy UpToDate Pro again because there are better AI-based solutions now that are...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Physician

I need something at my fingertips, both on a laptop and phone, to enhance patient care and outcomes....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CEO/President

When I'm doing some research for a patient, if I'm looking up something, like diabetes, for example,...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CEO/President

UpToDate Pro should be interoperable with my EHR. It is not. UpToDate Pro has a hyperlink so that I...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CEO/President

I don't know that there is new technology for UpToDate Pro. It would be nice to know whether Wolters...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CEO/President

There isn't much procedural stuff in UpToDate Pro, and it would be nice to have more. Wolters Kluwer...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CEO/President

The CME part of UpToDate Pro is great. It is where I get virtually all my CME. However, getting that...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CEO/President

There weren’t any other vendors that I considered before deciding to go with Wolters Kluwer. They...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CEO/President

If we try to do a drug-drug interaction thing with UpToDate Pro, there is a good one, but using it...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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