XiFin RCM Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Operations
Accessing the data and the reliability of the data from XiFin’s system has been challenging. XiFin...
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Operations, Services, Value
XiFin is investing in additional personnel, and that is something that I have to give credit to...
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Operations, Services
Sometimes the XiFin representatives tell patients things that simply aren't true, or the...
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Services
When cases that the XiFin call-center people can't handle get to my client-service people, they send...
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Value
The rate that we pay XiFin is on the low end. They haven't raised their rate since we launched with...
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Loyalty, Relationship, Services, Value
XiFin empowers people to solve problems. The issue is just how many problems they could solve...
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Loyalty, Operations
I recommend XiFin to others all the time because, even though I'm not fully satisfied, I don't think...
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Operations, Services
Patients call the XiFin call center, and the quality of the representatives varies. I'm not...
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Services, Value
Over the last while, XiFin has had some personnel challenges, so their overall scope of work has...
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Loyalty
I anticipate our scope of work will expand with XiFin because I have seen so many improvements,...
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Relationship, Operations, Services
When I was getting all sorts of sales calls from different possible billing firms, XiFin seemed to...
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Relationship
I have been working with the firm for so many years, and I have seen the transition of different...
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Relationship
Because of an issue we were having in our system, insurance companies might think they paid us...
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Relationship
We do have a very strong relationship with the firm, and the good thing is that one of our...
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Services
As far as the impact on the patient experience is concerned, for the patients we deal with, the firm...
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Relationship
One of the things XiFin is good at is assisting us when we need it. There have been times when they...
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Services
We do have quite a few missing diagnoses that are impacting our claims because of the quality of...
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Relationship
Our XiFin consultant is very knowledgeable. Also, XiFin is really good at the billing portion.
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Relationship, Services
It seems like XiFin focuses on other departments more than mine. Other departments usually get the...
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Services
We have duplicate remittance payment explanations that come into XiFin sometimes, and we do not have...
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Relationship, Services
XiFin does do a lot. Overall, we are able to function pretty well with all of their products and...
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Relationship, Services
We have had issues with enrollments expiring and us not being notified of those enrollments or the...
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Loyalty, Services, Value
I wouldn't hire XiFin again. One of the big fiascoes was when an issue occurred with a payer, and...
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Operations, Services
XiFin would call on the denials, but they did no appeals or anything like that. If there was...
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Services
We had a new representative with XiFin who came in and inherited our mess. If I had been our new...
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Operations, Value
Claim corrections were a nightmare with XiFin. When someone does a corrected claim, they have to...
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Services, Value
I think the people who actually did the volume of the work at XiFin were all offshore. We knew that...
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Services
There were some people at XiFin who were very smart and knowledgeable, but they would answer and act...
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Operations, Services
XiFin had an offshore team that was calling on some things, but we couldn't tell what they were...
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Operations, Value
XiFin was really good with their execution and anything new that we implemented. We had everything...
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Relationship
XiFin involves people as needed. We meet regularly, so they offer support. If we have any questions,...
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Value
Getting our money’s worth with XiFin's RCM services is not always easy because we are billing for...
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Relationship
XiFin is living up to what they said they were going to do. They were very structured in how they...
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Relationship
XiFin’s call center responses sometimes are not as timely as we would like them to be.
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Operations, Services
XiFin is very well-known in the lab space. And XiFin has a lot of opportunities for their clients....
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Relationship, Services
With the folks at XiFin, there is usually a mentality that they know more than us. It isn't always...
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Services, Value
XiFin is expensive, in general. When we pay for something expensive, we expect a little more. I just...
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Relationship, Operations
XiFin has a lot of bright minds. A lot of different hands and minds are working together, so there...
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Relationship, Operations
There is so much to know and learn, and new things always come out. The firm is always digging in....
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Relationship
The firm doesn't keep all promises because sometimes we run into timelines that are extended farther...
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Value
My A/R days increased with XiFin, and my cash collections went down, so we lost a lot of money. I...
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Value
XiFin has been lenient on some charges, and they have negotiated with me on some things and waived...
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Relationship, Operations
There are a couple of XiFin people that make some headway and help where they can. Also, we had one...
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Loyalty, Value
One main reason we are looking at moving away from XiFin is price. They were charging me a lot for...
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Relationship, Operations
One of my concerns with XiFin is that we have a regular call with one individual, and they often...
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Services
I would recommend XiFin to a lab or a clinic that does laboratory billing. The firm is built to do...
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Value
We have had some struggles with XiFin. Because of the firm, our cash percentage went down, and they...
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Relationship
With XiFin, there are some outstanding denials and stuff that we are working through, but the cash...
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Operations
Getting things up and running has been a long process. The contracting and education took way longer...
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Relationship
The firm's executive involvement usually works if I have to escalate something, but sometimes it doesn't....
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Value
XiFin nickel-and-dimes us and is very aggressive. If they don't get their money by the exact date it...
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Relationship
We are pretty much satisfied with XiFin's impact on our cash collection, but we have problems with...
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Relationship, Services
When we need something, like a specific report, I have to make changes to compare things with that...
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Relationship
We have a CSM with XiFin. We used to have one CSM who was very good, and our current CSM is also...
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Value
I would buy XiFin's services again. Honestly, if the decision were mine, I would really like to buy...
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Loyalty
We already have enough services that we are getting from XiFin, but in the future, if XiFin has more...
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Relationship, Services
Our denials rate is internal, and our team needs to work on better coverage, but XiFin could improve...
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Value
We have a set fee with XiFin for a percentage of the revenue.
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Relationship, Services
I have worked with all of the large laboratory billing firms, and XiFin is my favorite. There should...
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Services
We have a pretty complicated workflow, so things do take time, but XiFin could do a better job of...
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Relationship
We have gotten a little more strategic help with XiFin, but we have had one account manager who has...
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