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XiFin RCM Services Commentary
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Mollie Hunt
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KLAS Research Director - Mollie Hunt
 
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User Commentary

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CFO

Value

My A/R days increased with XiFin, and my cash collections went down, so we lost a lot of money. I...

Nov 2024
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CFO

Value

XiFin has been lenient on some charges, and they have negotiated with me on some things and waived...

Nov 2024
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CFO

Relationship, Operations

There are a couple of XiFin people that make some headway and help where they can. Also, we had one...

Nov 2024
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CFO

Loyalty, Value

One main reason we are looking at moving away from XiFin is price. They were charging me a lot for...

Nov 2024
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CFO

Relationship, Operations

One of my concerns with XiFin is that we have a regular call with one individual, and they often...

Nov 2024
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CFO

Services

I would recommend XiFin to a lab or a clinic that does laboratory billing. The firm is built to do...

Nov 2024
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CFO

Value

We have had some struggles with XiFin. Because of the firm, our cash percentage went down, and they...

Nov 2024
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VP/Other Executive

Relationship

With XiFin, there are some outstanding denials and stuff that we are working through, but the cash...

Nov 2024
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VP/Other Executive

Operations

Getting things up and running has been a long process. The contracting and education took way longer...

Nov 2024
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VP/Other Executive

Relationship

The firm's executive involvement usually works if I have to escalate something, but sometimes it doesn't....

Nov 2024
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VP/Other Executive

Value

XiFin nickel-and-dimes us and is very aggressive. If they don't get their money by the exact date it...

Nov 2024
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Manager

Relationship

We are pretty much satisfied with XiFin's impact on our cash collection, but we have problems with...

Nov 2024
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Manager

Relationship, Services

When we need something, like a specific report, I have to make changes to compare things with that...

Nov 2024
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Manager

Relationship

We have a CSM with XiFin. We used to have one CSM who was very good, and our current CSM is also...

Nov 2024
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Manager

Value

I would buy XiFin's services again. Honestly, if the decision were mine, I would really like to buy...

Nov 2024
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Manager

Loyalty

We already have enough services that we are getting from XiFin, but in the future, if XiFin has more...

Nov 2024
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Manager

Relationship, Services

Our denials rate is internal, and our team needs to work on better coverage, but XiFin could improve...

Jul 2024
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Manager

Value

We have a set fee with XiFin for a percentage of the revenue.

Jul 2024
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Manager

Relationship, Services

I have worked with all of the large laboratory billing firms, and XiFin is my favorite. There should...

Jul 2024
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Manager

Services

We have a pretty complicated workflow, so things do take time, but XiFin could do a better job of...

Jul 2024
||
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Manager

Relationship

We have gotten a little more strategic help with XiFin, but we have had one account manager who has...

Jul 2024
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CEO/President

Operations, Services, Value

Setting up billing for our type of practice is problematic, but XiFin has done a good job. We have...

Apr 2024
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CEO/President

Relationship

There is one person on XiFin’s team who has been in the industry for a long time, and they have...

Apr 2024
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CEO/President

Relationship

XiFin is a great company, and they want to see us succeed. We have done a lot of negotiating with...

Apr 2024
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CEO/President

Relationship

XiFin’s main limitation is the challenges of personnel in the industry. They are in such a...

Apr 2024
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