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Xsolis Denials Management Services Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
KLAS Engagement Partner - Brittani Oliver
 

Commentary Summary

Comment Type Breakout

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User Commentary

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VP/Other Executive

My advice to others is that it is important to really review the hospitals Xsolis is already working...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

Xsolis has helped us quite a bit in terms of grounding us in reality and setting more realistic...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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VP/Other Executive

The firm’s reports are very transparent. That is probably one of the best things about Xsolis. Their...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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Analyst/Coordinator

Xsolis’s after-recovery rate is low. I would like to see that be better as someone who has a...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

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Analyst/Coordinator

Xsolis could improve the partnership by clearly communicating their goals, outlining how they are...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

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Manager

Xsolis has exceeded our expectations with their overturn of denials. We see how much they are able...

Comment Tone Positive
Pillars Relationship, Operations, Value
Evaluation Unrated

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Manager

We have an excellent representative from Xsolis. We utilize our representative far more than they...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

Xsolis is decently quick with a lot of the denials, but there are some that are taking several weeks...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

Xsolis's services are really easy to use. Teaching new people to use their services is easy because...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

Xsolis is very knowledgeable in how to dispute our inpatient level of care cases. We don't have...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

Xsolis truly cares about the work that they are doing for us, and they want to do it correctly and...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

What Xsolis is having overturned for an outcome is pretty standard for what we want to see or should...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

We see consistent issues with one of our payers. We get a lot of denials back from that payer,...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

Xsolis will get back to me on the same day if I reach out and escalate to my contacts. The...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

We have a problem with how Xsolis communicates with a certain payer. The firm's inability to...

Comment Tone Negative
Pillars Operations, Services
Evaluation Unrated

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Director

In the denials process, our team relies on Xsolis to communicate with payers, surface the denied...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Physician

We were impressed with the results of some work we did with the firm, so now we are using the full...

Comment Tone Positive
Pillars Loyalty, Operations, Value
Evaluation Unrated

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Physician

The training with Xsolis was a bit bumpy. They didn’t fully grasp our workflow and how to transition...

Comment Tone Negative
Pillars Operations, Value
Evaluation Unrated

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Director

As with anything, there are improvement opportunities; however, Xsolis provides a good service.

Comment Tone Positive
Pillars Services
Evaluation Unrated

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