Xsolis Denials Management Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship, Value
The firm cherry-picks the bigger, high-dollar accounts. That is fine, but when I asked for access to...
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Relationship
Xsolis has a decent system. They communicate well with my care management team, and we outline the...
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Relationship, Value
Xsolis is prompt and attuned to what is needed to overturn denials. I can't offer any suggestions...
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Relationship, Services
I'm not as comfortable with the system advising the status of the patient as that is based on the...
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Services
The reporting does need some work, and we would like to see a trending presentation.
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Relationship
Overall, we have a fantastic relationship, and the team is wonderful. Our representatives are superstars....
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Relationship, Services
XSOLIS has some staffing challenges. When we work appeals, there is a lot of urgency around basic...
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Relationship
XSOLIS needs stronger collaboration and better reporting to include overturn rates. Part of our...
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Relationship, Services
The firm’s Tableau reporting is very limited. We have gone back to them several times asking for...
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Relationship, Services
We don't get significant insight from XSOLIS. I do not see them bringing forth trends or additional...
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Relationship
We do not currently know the firm’s overturn rate because of a lack of reporting, and we don't even...
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Services
The firm has a nice dashboard that we can see. They are very much into working with us as a company...
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Value, Value
Our previous firm's overturn rate was much less than XSOLIS' rate. XSOLIS is so much better, so...
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Relationship, Services
We have been successful in the appeal process because of using XSOLIS. We can easily send a denied...
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Value
XSOLIS does an excellent job. In denials management, we received a very high cash return in one...
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Relationship, Services
XSOLIS has canned reports, but they also develop more sophisticated reports at my request, and those...
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Relationship
XSOLIS is in the midst of some growing pains, but they are still attentive. The firm levels out, and...
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Operations, Operations
The biggest thing we would like to see from XSOLIS is targeted education. They meet with us often,...
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Value, Value
XSOLIS has helped us with our strategic plan and has been useful to my organization's strategic...
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Relationship, Relationship
I haven't dealt with many executives from XSOLIS, but the support people we work with are empowered...
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Relationship, Relationship, Services, Services
XSOLIS’ database is how we record our denials, and the database is very robust. The reporting is...
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Relationship, Relationship, Services, Services
XSOLIS’ strength would be timeliness; they report out timely. Also, we can easily actually reach a...
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Services, Services
XSOLIS’ invoices do not tell me which cases specifically I am being billed for. They just tell me...
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Value, Value
I don't know whether I would buy XSOLIS’ services again only because I now know that I could...
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Relationship, Relationship
Our assigned account manager from XSOLIS has been very consistent in terms of touching base with us,...
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Loyalty, Loyalty, Relationship, Relationship
We have been using the firm in one market, and we are pleased enough with their outcomes that we are...
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Relationship, Relationship, Services
We have confidence in the firm because we can show consistent and sustained improvement in our...
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Relationship, Relationship, Relationship
XSOLIS is very responsive. If I have any issues, they are quick to respond and investigate. Even...
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Services, Services, Services
I like that we can get great data from XSOLIS’ services. If the data is entered correctly, we can...
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