Xsolis Denials Management Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship, Services
Xsolis’s after-recovery rate is low. I would like to see that be better as someone who has a...
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Relationship, Services
Xsolis can communicate what their goals are and how they are handling accounts, and they can...
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Relationship, Operations, Value
Xsolis has exceeded our expectations with their overturn of denials. We see how much they are able...
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Relationship, Services
We have an excellent representative from Xsolis. We utilize our representative far more than they...
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Relationship, Operations
Xsolis is decently quick with a lot of the denials, but there are some that are taking several weeks...
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Operations
Xsolis's services are really easy to use. Teaching new people to use their services is easy because...
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Relationship, Operations
Xsolis is very knowledgeable in how to dispute our inpatient level of care cases. We don't have...
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Relationship, Operations
Xsolis truly cares about the work that they are doing for us, and they want to do it correctly and...
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Operations
What Xsolis is having overturned for an outcome is pretty standard for what we want to see or should...
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Relationship, Operations
We see consistent issues with one of our payers. We get a lot of denials back from that payer,...
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Relationship, Services
Xsolis will get back to me on the same day if I reach out and escalate to my contacts. The...
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Operations, Services
We have a problem with how Xsolis communicates with a certain payer. The firm's inability to...
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Operations
In the denials process, our team relies on Xsolis to communicate with payers, surface the denied...
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Loyalty, Operations, Value
We were impressed with the results of some work we did with the firm, so now we are using the full...
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Operations, Value
The training with Xsolis was a bit bumpy. They didn’t fully grasp our workflow and how to transition...
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Services
As with anything, there are improvement opportunities; however, Xsolis provides a good service.
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Services
Xsolis is not a good fit for our facility. The recovery results are in the low single digits monthly....
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Relationship, Services
I would really like to see improvement in the strength-of-partnership area with Xsolis. We would...
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