Xsolis Denials Management Services Commentary
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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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User Commentary

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VP/Other Executive

Relationship, Value

Xsolis is prompt and attuned to what is needed to overturn denials. I can't offer any suggestions...

Feb 2024
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Analyst/Coordinator

Relationship, Services

I'm not as comfortable with the system advising the status of the patient as that is based on the...

Jan 2024
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Manager

Services

The reporting does need some work, and we would like to see a trending presentation.

Jan 2024
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Manager

Relationship

Overall, we have a fantastic relationship, and the team is wonderful. Our representatives are superstars....

Jan 2024
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Manager

Relationship, Services

XSOLIS has some staffing challenges. When we work appeals, there is a lot of urgency around basic...

Jan 2024
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Manager

Relationship

XSOLIS needs stronger collaboration and better reporting to include overturn rates. Part of our...

Jan 2024
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Manager

Relationship, Services

The firm’s Tableau reporting is very limited. We have gone back to them several times asking for...

Jan 2024
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Manager

Relationship, Services

We don't get significant insight from XSOLIS. I do not see them bringing forth trends or additional...

Jan 2024
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Manager

Relationship

We do not currently know the firm’s overturn rate because of a lack of reporting, and we don't even...

Jan 2024
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Manager

Services

The firm has a nice dashboard that we can see. They are very much into working with us as a company...

Oct 2023
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Manager

Value, Value

Our previous firm's overturn rate was much less than XSOLIS' rate. XSOLIS is so much better, so...

Oct 2023
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Director

Relationship, Services

We have been successful in the appeal process because of using XSOLIS. We can easily send a denied...

Oct 2023
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Director

Value

XSOLIS does an excellent job. In denials management, we received a very high cash return in one...

Oct 2023
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Director

Relationship, Services

XSOLIS has canned reports, but they also develop more sophisticated reports at my request, and those...

Oct 2023
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Director

Relationship

XSOLIS is in the midst of some growing pains, but they are still attentive. The firm levels out, and...

Oct 2023
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Director

Operations, Operations

The biggest thing we would like to see from XSOLIS is targeted education. They meet with us often,...

Oct 2023
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Director

Value, Value

XSOLIS has helped us with our strategic plan and has been useful to my organization's strategic...

Oct 2023
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Director

Relationship, Relationship

I haven't dealt with many executives from XSOLIS, but the support people we work with are empowered...

Oct 2023
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Director

Relationship, Relationship, Services, Services

XSOLIS’ database is how we record our denials, and the database is very robust. The reporting is...

Oct 2023
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Director

Relationship, Relationship, Services, Services

XSOLIS’ strength would be timeliness; they report out timely. Also, we can easily actually reach a...

Sep 2023
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Director

Services, Services

XSOLIS’ invoices do not tell me which cases specifically I am being billed for. They just tell me...

Sep 2023
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Director

Value, Value

I don't know whether I would buy XSOLIS’ services again only because I now know that I could...

Sep 2023
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Director

Relationship, Relationship

Our assigned account manager from XSOLIS has been very consistent in terms of touching base with us,...

Sep 2023
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VP/Other Executive

Loyalty, Loyalty, Relationship, Relationship

We have been using the firm in one market, and we are pleased enough with their outcomes that we are...

Sep 2023
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VP/Other Executive

Relationship, Relationship, Services

We have confidence in the firm because we can show consistent and sustained improvement in our...

Sep 2023
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Director

Relationship, Relationship, Relationship

XSOLIS is very responsive. If I have any issues, they are quick to respond and investigate. Even...

Jun 2023
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Director

Services, Services, Services

I like that we can get great data from XSOLIS’ services. If the data is entered correctly, we can...

Jun 2023
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Director

Relationship, Relationship, Relationship

XSOLIS is pretty transparent, and I like that. If we have a case that they don't feel like they can...

Apr 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

XSOLIS is extremely well intentioned. They are still trying to have a recurring call with me to help...

Apr 2023
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Director

Relationship, Relationship, Relationship

We sometimes feel like XSOLIS is in a hurry or isn't reading the full summary of what we send. It...

Apr 2023
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