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Commentary Summary
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User Commentary
VP/Other Executive
Relationship
XSOLIS is extremely responsive. There is one person from XSOLIS who has been a fabulous communicator...
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VP/Other Executive
Tools and Methodology
We had a lot of confidence in XSOLIS and the product because, after the implementation, they gave us...
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Director
Tools and Methodology
I am very happy with XSOLIS. We haven't had any problems with them. They do a great job for us and...
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Director
Relationship
XSOLIS communicates very well with us. We have a strong partnership with them. They have become a...
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Manager
Tools and Methodology
XSOLIS provides great services, and I would recommend them. In the beginning, we were using them to...
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Manager
Other Observations
In some ways, XSOLIS is not quite as quick to respond as they should be. They had a tremendous...
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Manager
Tools and Methodology
There are a lot of different factors that play into whether we would buy XSOLIS' services again. Our...
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Manager
Relationship
I have met XSOLIS’ CEO multiple times face-to-face. I could get ahold of the CEO if I really wanted...
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Director
Tools and Methodology
A particular physician gets on calls with us. That person has been quite collegial with the team....
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Analyst/Coordinator
Relationship
We are very spoiled. XSOLIS works on the modifications that we request. We have to appreciate that...
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Analyst/Coordinator
ROI and Cost
We negotiated a very reasonable contract, and it is pretty equitable for what I pay internally for...
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Analyst/Coordinator
Project Results
I haven't had any issues with the vendor executing things. They do things on time.
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Manager
ROI and Cost
XSOLIS charges based on our annual discharges, so the price can change from year to year. There was...
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Manager
Tools and Methodology
Prior to using XSOLIS, we had to look in multiple systems to get needed patient information to send...
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Manager
Tools and Methodology
XSOLIS' solution scores our patients because it is reading the lab work, the doctors’ notes, and the...
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Manager
Relationship
We have regular calls with XSOLIS. We talk about what is going well and what is going poorly. If I...
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Manager
Relationship
XSOLIS didn’t get mad at me when I wanted to demonstrate something 500 times. They really wanted to...
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Director
Relationship
We actually just started using XSOLIS' services recently. We are still trying to learn what the...
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Director
People and Knowledge
In terms of the quality of the vendor's consultants, they are on top of things. They know their...
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Director
Project Results
In terms of how the vendor executes, they are pretty on top of everything I have asked them to do....
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Director
Tools and Methodology
I would be pretty likely to recommend XSOLIS. That may change depending on how the year goes. I...
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Director
ROI and Cost
We pay a set rate no matter how much we use XSOLIS' resources. I may use the vendor's services a lot...
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Director
Other Observations
XSOLIS does drive tangible outcomes, but we don't always see eye to eye on the metrics.
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Director
Tools and Methodology
XSOLIS' meetings are ones that I actually look forward to. One of the main physician advisors holds...
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Director
Relationship
All of the XSOLIS physicians who do our advisory reviews are very receptive. If I think they missed...
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Director
People and Knowledge
XSOLIS is very high performing. They are on top of strategy. They really help with what people need....
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Director
Tools and Methodology
There was supposed to be some interface development between our EMR and the XSOLIS system, and that...
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Director
Relationship
I would go with XSOLIS for their patient advisory services, but I wouldn't use the platform that...
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Director
Relationship
I would say that XSOLIS has supported us fairly well through COVID-19. I haven't noticed any...
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Director
People and Knowledge
Sometimes XSOLIS doesn't exceed our expectations. What does exceed my expectations is that I have...
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Director
Tools and Methodology
XSOLIS is very good. We have regular meetings, and the medical director puts together a short...
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Director
Tools and Methodology
It would be nice if XSOLIS’ system had a program to help me reduce my technical denials, but it...
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Director
Other Observations
The provider base is very hesitant about what XSOLIS is trying to execute with payers. No one can...
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Director
Tools and Methodology
XSOLIS' product is excellent. It is a machine-learning product, and it forces people to think...
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Director
Tools and Methodology
The vendor needs to improve their response time on specific requests. Their response time is slow....
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Director
Tools and Methodology
The vendor’s support through COVID-19 has been excellent. We requested a discount on our prices, and...
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Director
Tools and Methodology
We measured the system’s value in efficiencies. It brings a tremendous amount of value in terms of...
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Director
Tools and Methodology
XSOLIS could have responded a little earlier to help us track our avoidable days based on COVID-19....
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Director
ROI and Cost
The vendor is very good at avoiding charging for every little thing. We can see how XSOLIS is...
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Director
Tools and Methodology
XSOLIS is very responsive. When we send in a suggestion or have an issue, the turnaround time is...
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Director
Project Results
XSOLIS' technology drives efficiencies because it is so automated when doing utilization review. It...
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Manager
ROI and Cost
The data metrics are extremely helpful. Those metrics can be difficult to get through our...
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Manager
ROI and Cost
Previously when my team got a census of 100 patients, we didn't know who to look at first because we...
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Manager
Lessons Learned
XSOLIS' technology is a big bang for our buck. XSOLIS offers physician advisory services, but I...
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Manager
Tools and Methodology
I would highly recommend XSOLIS. I am passionate about them. Their product is how we will change...
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Manager
Tools and Methodology
XSOLIS thinks out of the box; they try new, creative things. They always surprise me with new...
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Manager
Relationship
When COVID-19 hit, we were in a huge negative-impact hole. We reached out to every single vendor...
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Manager
Relationship
The senior leadership people are very involved. Our liaison gets on the calls that that person needs...
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Director
Relationship
XSOLIS is very forward thinking and very responsive. When we ask the vendor what they think about...
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Director
People and Knowledge
Things are going well with XSOLIS. We love the platform. We love that the vendor is expanding to...
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