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Xsolis Physician Advisory Services Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
KLAS Engagement Partner - Brittani Oliver
 

Commentary Summary

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User Commentary

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VP/Other Executive

Xsolis' denials overturn rate is appealing. I actually reached out to Xsolis this year because we...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

Xsolis has been fantastic. The engagement has been one of the best we've had. Xsolis' support and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

There is a disconnect between what the physician advisor says and what the insurance company says. I...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Xsolis' services are expensive, but we've been able to uphold our denials and recoup our money.

Comment Tone Neutral
Pillars Value
Evaluation Unrated

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Director

I haven't had any situations where Xsolis hasn’t done well for us. They are very quick to answer us,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We're very satisfied with Xsolis and their services. For what they're doing for us now, they're...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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Manager

Unfortunately, Xsolis can only do the peer-to-peer and the status determinations. They can't help us...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Xsolis is very cost-effective. There are no additional costs. Everything is clear, up front, and included....

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

I appreciate that a lot of times when I have to tap into Xsolis for last-minute coverage when we...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

The only thing I would say when it comes to areas for improvement is that, when Xsolis does a case,...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

I think we have learned a lot from Xsolis’s explanations and documentation. That is the reason we...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

In terms of account management and the initial contract, there were lessons learned about what we...

Comment Tone Neutral
Pillars Operations
Evaluation Unrated

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VP/Other Executive

I would have hoped that Xsolis would have provided more best practices from other facilities. From...

Comment Tone Neutral
Pillars Operations, Services
Evaluation Unrated

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Director

Our team sends Xsolis the cases that have already been denied by insurance, and their physician...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

Xsolis lost some key staff. While they are responsive to the day-to-day physician advisory work,...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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Director

We will continue with Xsolis. They are providing the best possible option out there in the nation...

Comment Tone Neutral
Pillars Loyalty
Evaluation Unrated

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Director

We need a closer partnership. When we have concerns about a review or don't agree with a review,...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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Director

Xsolis does well with their physician advisory services. The firm is very timely and responsive....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

Xsolis is best for a system without a strong physician advisor program or utilization review...

Comment Tone Positive
Pillars Loyalty, Operations, Value
Evaluation Unrated

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Physician

Xsolis deals with so many payers, so it is hard to develop one strategy. There is a gap where needs...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Physician

Anytime we have an issue across departments, Xsolis listens, acknowledges it, and tries to improve....

Comment Tone Positive
Pillars Operations, Services
Evaluation Unrated

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Director

Xsolis exceeded our expectations in the time frame, communication, and response to questions. We get...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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Director

Xsolis has great service. They have great clinical support. We have used and dealt with other...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

I work with good people at Xsolis. We don't have enough trained utilization review physicians, so...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

The most important outcome is Xsolis’ ability to push cases through the appeals process efficiently....

Comment Tone Positive
Pillars Services
Evaluation Unrated

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Director

Xsolis did a great job of selling me the service. My vendor was very good. They were persistent and...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

I question what I am getting for my money with Xsolis. It isn't necessarily specific to the...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

The decisions that the physician advisors from Xsolis are making with status are great and on point...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Manager

We have been extremely satisfied with Xsolis’ physician advisory services. Things have gone really...

Comment Tone Positive
Pillars Operations, Services
Evaluation Unrated

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Manager

The one thing Xsolis could improve on would be their reviews of certain patients. We have had a...

Comment Tone Negative
Pillars Operations, Value
Evaluation Unrated

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Manager

I work with many firms, but the liaisons and representatives from Xsolis stand out as the most...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We are not only continuing to use Xsolis but also looking to increase our caseload. We are seeking...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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