TruCare Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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Analyst/Coordinator

Relationship, Product

One struggle that we have had with Zyter is with their long-term care services. Their home and...

May 2025
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Analyst/Coordinator

Loyalty, Relationship

We went in a completely different direction from Zyter in terms of our interoperability. We like to...

May 2025
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Analyst/Coordinator

Loyalty, Relationship

Zyter has been going through the growing pains of merging and figuring out where TruCare goes, and...

May 2025
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Analyst/Coordinator

Relationship

I appreciate how Zyter has remapped some of their customer feedback groups. Those groups seem to be...

May 2025
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Director

Relationship

Zyter is open and amenable to our calls and attention. We have a good relationship with their...

May 2025
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Manager

Relationship

I work with my contact at Zyter on a regular basis, but our communication isn't as frequent as it...

May 2025
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Manager

Relationship

We are still running into issues with TruCare. There isn't anything major, but there are just little...

May 2025
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Manager

Relationship

There was one Zyter individual who supported us for years, and they left the organization, but we...

May 2025
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Manager

Relationship

Our Zyter technical support lead is really good, and they are consistently and proactively very...

May 2025
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Manager

Relationship

For some of our vendor relationships, we have to do integration work through Zyter. Because of that,...

May 2025
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Analyst/Coordinator

Relationship, Product

For any of the third-party software that the vendor is using as part of TruCare, Zyter is not on the...

Apr 2025
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Analyst/Coordinator

Loyalty, Operations, Product

Zyter does a lot of hand-holding for implementations and upgrades. We have been stable with TruCare...

Apr 2025
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Analyst/Coordinator

Operations

I would like to see a little more documentation around the APIs that the vendor exposes with...

Apr 2025
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Analyst/Coordinator

Culture, Value

There were some new things that Zyter offered to us that didn't end up working out because when the...

Apr 2025
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Analyst/Coordinator

Product, Value

The authorization determination modules we use consistently in TruCare have made a fairly big...

Apr 2025
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VP/Other Executive

Value

For most of the things we need when it comes to upgrades or other software support, Zyter usually...

Apr 2025
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VP/Other Executive

Value

One of the things that could be improved from a value proposition standpoint is that when it comes...

Apr 2025
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VP/Other Executive

Loyalty

TruCare is not part of our long-term plans. I'm probably looking to make a decision in the next few...

Apr 2025
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VP/Other Executive

Loyalty, Product

Zyter’s technology performance has been behind the performance of other vendors. Zyter does not meet...

Apr 2025
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VP/Other Executive

Product

Zyter is still behind when it comes to third-party integration and security vulnerabilities. Across...

Apr 2025
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VP/Other Executive

Loyalty, Relationship

Zyter has been working to really improve their infrastructure. When Zyter took over TruCare from...

Apr 2025
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VP/Other Executive

Product

The current versions of TruCare’s APIs are really hard to integrate. When we look at the way Zyter...

Apr 2025
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VP/Other Executive

Product

Zyter does have AI, but we don't use anything from Zyter at this point. We use AI in certain...

Apr 2025
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CMO

Relationship

We have been happy with Zyter’s support team. They have been extremely nice people who have done a...

Apr 2025
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CMO

Loyalty, Product

I would tell someone considering TruCare that they should not corrupt the system. They should use it...

Apr 2025
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CMO

Product

There is no reason for me to worry about anything when it comes to Zyter’s security. They have gone...

Apr 2025
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CMO

Loyalty

We were acquired by another organization that uses another platform, so we will be migrating away...

Apr 2025
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CMO

Product

TruCare is able to properly communicate with our claims system in terms of dropping the...

Apr 2025
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Manager

Operations, Product

We would like Zyter to release the upgrade release notes in advance. The vendor releases the notes...

Apr 2025
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Manager

Operations

We have to reach out to Zyter to engage in training, but they should have training sessions, like...

Apr 2025
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Manager

Product

TruCare is not an overwhelming platform to the end user. It has the essential pieces, but it doesn't...

Apr 2025
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Manager

Relationship, Product

Zyter does not keep their promises on timelines. Functionality isn't always delivered within the...

Apr 2025
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Manager

Relationship

When the previous vendor was bought out by Zyter, there was a difficult time. They were...

Apr 2025
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Manager

Loyalty

We are going through a merger, and the organization we are merging with is on another EHR and uses a...

Apr 2025
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Manager

Product

Zyter told us that their reporting tool was going to be very powerful, and it hasn’t been. That has...

Apr 2025
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Manager

Operations

Zyter hosts TruCare for us right now, and that has been the worst decision we have ever made. I wish...

Apr 2025
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Manager

Operations

We are trying to integrate a new tool from another vendor with TruCare, and the training from Zyter...

Apr 2025
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Manager

Relationship

Zyter’s support has not been the best. We usually figure things out on our own before going to them....

Apr 2025
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Manager

Operations, Product

TruCare is very customizable. We can build any UDS that we want; there are a lot of business rules...

Apr 2025
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VP/Other Executive

Product

We had some struggles with our end users with the tasking components. Each line has multiple tasks...

Apr 2025
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VP/Other Executive

Relationship

The vendor has regular business meetings with us. They bring things forward and solicit our...

Apr 2025
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VP/Other Executive

Loyalty, Relationship, Product

Some of the pain points we have are just with the functionality of the software. We wish some things...

Apr 2025
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VP/Other Executive

Operations

Zyter is a great partner. With this product being a new implementation, Zyter was a business partner...

Apr 2025
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Manager

Loyalty, Product

We haven’t done an upgrade in a while, so we are pretty stable at the moment. With the future...

Apr 2025
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Manager

Loyalty

We are so used to TruCare now, but when we have questions, Zyter provides answers in a very timely...

Apr 2025
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Manager

Product

The major functionality we would like to see changed to better meet our needs is the home and...

Apr 2025
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Analyst/Coordinator

Value

Zyter is pretty fair for what they end up charging. A lot of the stuff comes based on a license. The...

Apr 2025
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Analyst/Coordinator

Product

With Zyter, enhancements might be stagnant for a bit of time, like they might not be added to a...

Apr 2025
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Analyst/Coordinator

Loyalty, Product

With my background outside of the healthcare industry, APIs were really important. That was a really...

Apr 2025
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Analyst/Coordinator

Relationship, Operations, Product

Recently, we did a pretty massive upgrade of TruCare, and it was fairly seamless. If we think about...

Apr 2025
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Analyst/Coordinator

Loyalty, Product

Zyter supports our integration and interoperability needs by having APIs that we are able to use for...

Apr 2025
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Analyst/Coordinator

Loyalty

TruCare seems to meet every need that we have. I haven't really researched outside of Zyter's...

Apr 2025
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Analyst/Coordinator

Loyalty, Relationship

A year from now, we are looking at a massive CMS interoperability push. The product that Zyter is...

Apr 2025
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Analyst/Coordinator

Relationship, Product

Zyter keeps the majority of their promises. Some of the stuff has to change directions due to the...

Apr 2025
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Analyst/Coordinator

Relationship

We have a very good, professional relationship with the people that we work with through Zyter's...

Apr 2025
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Analyst/Coordinator

Loyalty, Product

Zyter is improving their security program and management of security risk. Zyter is changing the...

Apr 2025
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Analyst/Coordinator

Loyalty, Product

TruCare does everything. That is our expectation. I don't have the full picture since the clinical...

Apr 2025
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CEO/President

Relationship, Product

Zyter has been so receptive and engaging. They have helped with the whole process of orienting us to...

Apr 2025
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CEO/President

Product

From a security standpoint, I think there is enough security built into the system. That, in...

Apr 2025
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CEO/President

Loyalty

We are not using AI capabilities yet, but those are going to be coming in the not-too-distant...

Apr 2025
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CEO/President

Loyalty

From what I have seen, Zyter will definitely be able to help us integrate new lines of business as...

Apr 2025
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CEO/President

Product

Using the system has been the first time that we have been able to get care management and...

Apr 2025
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Director

Product

The day-to-day integration piece and walking through what we need is going really well. We have had...

Apr 2025
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Director

Loyalty

The integration of this solution is definitely an improvement from what we had before. Overall, that...

Apr 2025
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CMO

Loyalty, Relationship

We chose TruCare because it really met our needs from a business standpoint. We also liked working...

Apr 2025
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CMO

Relationship

Zyter has been really thoughtful about the way that they are connecting with us. We had a lot of...

Apr 2025
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CMO

Operations

Zyter has a whole team working on our integration of TruCare. We have a project manager and team...

Apr 2025
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VP/Other Executive

Product, Value

Right now, what is going well is that the TruCare system can provide us with the capability to...

Apr 2025
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VP/Other Executive

Relationship, Product

We work in a very demanding environment that is very well audited, and policies change frequently....

Apr 2025
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VP/Other Executive

Loyalty, Relationship

The Zyter team that has been managing the cases lately is pretty good. I’m looking forward to...

Apr 2025
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VP/Other Executive

Loyalty, Relationship

Lately, I have noticed that my relations with specific Zyter representatives have been happier. We...

Apr 2025
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VP/Other Executive

Relationship

In our first year with Zyter, things were different than they are today. Things have been improving...

Apr 2025
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VP/Other Executive

Relationship

Since we started with Zyter, I have been actively seeking them. I think they noticed that and...

Apr 2025
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Manager

Product

TruCare requires many clicks. Additionally, I would love to be able to click on something in the...

Apr 2025
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Manager

Product

I had a lot of issues with Zyter's correspondence program. We needed to generate letters, and...

Apr 2025
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Manager

Operations

Zyter used a train-the-trainer approach, but we didn't want that approach. We wanted Zyter to...

Apr 2025
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Manager

Product

TruCare is an interesting product. It has potential, but I don't think that the vendor has really...

Apr 2025
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(0)
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Manager

Product

When we initially started with the system, Zyter supported our integration. They had someone who we...

Apr 2025
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Manager

Product

TruCare doesn't have unlimited parent and child questions. The configuration for those questions is...

Apr 2025
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Manager

Relationship

Zyter's people were just rude. We would ask the person who was just with us for something, and they...

Apr 2025
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Manager

Operations

Zyter overcharges when it comes to APIs, so we have actually taken that over. Even its reporting...

Apr 2025
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Manager

Relationship

Zyter has not been easy to work with. Shortly after we signed a contract with Casenet, Zyter bought...

Apr 2025
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Manager

Relationship, Operations

We know that our processes weren't as efficient as we would have liked them to be. We asked Zyter to...

Apr 2025
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Manager

Product

I have no difficulty with the system's security because most of it is routed through our SSO. Our...

Apr 2025
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Director

Product

There are times when we have established deadlines that have been missed or when there has been...

Apr 2025
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Director

Relationship, Operations

Sometimes, as I observe conversations with our technical teams, it sounds like a lot more guidance...

Apr 2025
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Director

Operations, Product

I love the system's customization, but I would like to have an out-of-the-box, bare-bones version of...

Apr 2025
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Director

Operations, Product

TruCare is a very click-heavy system. We have to click on certain areas to make other areas pop up...

Apr 2025
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Director

Relationship, Operations

If someone were looking at TruCare, I would tell them that they would need to have a very close...

Apr 2025
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Director

Operations

We have a great partnership with TruCare. When we have done implementation work with Zyter, we have...

Apr 2025
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VP/Other Executive

Relationship, Product

TruCare doesn't meet all of our needs today because we haven't upgraded it. We are so far behind....

Apr 2025
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VP/Other Executive

Relationship, Value

To keep us as a client a few years ago, Zyter did not increase the price. Zyter worked with us in...

Apr 2025
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VP/Other Executive

Relationship

Zyter is great at follow-up. I love the portal and my client manager at Zyter. I have had a great...

Apr 2025
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Manager

Operations

Zyter does not fulfill the implementation of timely resolutions for defects within the promised time...

Apr 2025
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(0)
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Manager

Product

TruCare is sequentially logical. People can understand how the notes and tasks come together and how...

Apr 2025
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(0)
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Manager

Product

Our users would like to have more freedom with TruCare. If there is something client specific, our...

Apr 2025
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(0)
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Manager

Product

A lot of the things that Zyter is delivering now are things we requested years ago. Our users now...

Apr 2025
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Manager

Relationship, Product

Zyter works on our system enhancements and helps us with supporting the different programs that we...

Apr 2025
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Manager

Relationship

Zyter is available for web and phone support, but we spend a lot of time trying to catch up with...

Apr 2025
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(0)
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Manager

Relationship

In terms of things Zyter could improve, I would recommend they work on all of our enhancement...

Dec 2024
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(0)
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Manager

Operations, Product

We had too many issues with our last integration, and we have only had successful integrations when...

Dec 2024
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(0)
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Manager

Operations

A strength of TruCare is it has all of our case information in one spot. I like that it offers the...

Dec 2024
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Manager

Loyalty

In 12 months, my overall satisfaction with TruCare will probably be slightly lower than today...

Dec 2024
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(0)
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Manager

Product, Value

I would probably not buy TruCare again because of the amount of customization we have to do for it....

Dec 2024
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(0)
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Manager

Value

Zyter does not avoid charging for every little thing. There is a charge for any custom reports we...

Dec 2024
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(0)
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VP/Other Executive

Relationship, Product

Zyter has made changes that we have been required to support, but I can't say that those have been...

Dec 2024
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VP/Other Executive

Loyalty, Product

On the TruCare side, there are opportunities to learn more capabilities out of the box. I want to...

Dec 2024
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VP/Other Executive

Relationship

With TruCare, Zyter has put in the cadence with the right people to meet with our business...

Dec 2024
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VP/Other Executive

Loyalty, Relationship

TruCare has been able to make changes in the architecture to meet our increased transaction loads....

Dec 2024
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Director

Relationship

There has been a lot of turnover at Zyter, and sometimes the folks we are dealing with really don't...

Nov 2024
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(0)
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Director

Operations

Zyter should focus on product quality with the implementation and making dates and not having...

Nov 2024
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Director

Loyalty, Relationship, Product

We have had a backlog of enhancements for years, and Zyter has pretty much stopped working on those...

Nov 2024
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(0)
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Director

Product

Zyter has some APIs that have allowed us to do some rudimentary integrations with provider partners,...

Nov 2024
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Director

Relationship, Operations

We don't have much training from Zyter, but when we need help with something, they are on top of it....

Nov 2024
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Director

Culture

We have a good long-term contract with Zyter, and we don’t pay a lot for TruCare.

Nov 2024
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Analyst/Coordinator

Relationship, Product

The weakness of Zyter is that they haven’t necessarily stayed in tune with what is coming down in...

Oct 2024
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Analyst/Coordinator

Relationship, Product

It seems like Zyter is trying to make their product work for both providers and payers, so their...

Oct 2024
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Analyst/Coordinator

Operations

Zyter’s training has suffered a bit recently. They used to have a robust training team and program,...

Oct 2024
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Analyst/Coordinator

Relationship, Product

In terms of integration, Zyter has APIs built out, so their API offering is good. They do have a lot...

Oct 2024
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Analyst/Coordinator

Relationship, Product

When Zyter releases upgrades, they try to list any potential bugs and things that they have found,...

Oct 2024
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Analyst/Coordinator

Product

In terms of the user's workflow, some functionality could be improved upon in terms of how tasks...

Oct 2024
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(0)
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Analyst/Coordinator

Loyalty, Value

We don't necessarily need to go to Zyter every time we need something done where they have to do a...

Oct 2024
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(0)
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Analyst/Coordinator

Loyalty, Product

In the interoperability world, TruCare seems to be behind other payer solutions. Zyter seems a...

Oct 2024
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Analyst/Coordinator

Relationship

TruCare has been really good over the years, but since Zyter acquired the original vendor a few...

Oct 2024
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Analyst/Coordinator

Relationship

When we run into problems with upgrades, Zyter is quick to address those, so they do still have...

Oct 2024
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Analyst/Coordinator

Product

Our teams can get their workflows done with TruCare. The workflow is intuitive for end users. The...

Oct 2024
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Analyst/Coordinator

Value

In TruCare, we came upon a possible security risk that we couldn't have addressed. Zyter’s solution...

Oct 2024
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Analyst/Coordinator

Loyalty, Product

I want Zyter to focus on their home and community services request area. We want it to really have...

Jul 2024
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Analyst/Coordinator

Operations

Someone considering TruCare should make sure they have appropriate time planned to implement it....

Jul 2024
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Analyst/Coordinator

Loyalty, Product

We had some growing pains when we switched to TruCare, but they were more on our end. The positive...

Jul 2024
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Analyst/Coordinator

Relationship

We are one of the smaller clients for Zyter, and our organization is a different type than they...

Jul 2024
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Analyst/Coordinator

Relationship

With the changeover from Casenet to Zyter, the vendor is still experiencing some growing pains. They...

Jul 2024
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Director

Product

One area of improvement for Zyter would be in integration, like if a health plan is asking to have...

Jul 2024
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Director

Loyalty

There is an upcoming upgrade for TruCare, and that will be beneficial. I'm not sure it is going to...

Jul 2024
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Director

Loyalty

We are going to replace TruCare with another solution because TruCare doesn’t fit into our company vision....

Jul 2024
||
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Director

Product

One thing that is going well with TruCare is that it is a very stable environment. Also, we have...

Jul 2024
||
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Manager

Relationship, Operations

We have received excellent service from both the implementation and the training teams with regard...

Jul 2024
||
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Manager

Relationship

I can't say enough about the responsiveness of the Zyter team that we work with and our ability to...

Jul 2024
||
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Manager

Operations

Zyter has opportunities in project management and in the organization of the implementation. We have...

Jul 2024
||
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Manager

Product

With some of the features and capabilities of TruCare that we have implemented so far, our end users...

Jul 2024
||
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Manager

Relationship

Because the people who are working with TruCare primarily have been working with it for a while now,...

Jul 2024
||
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Manager

Relationship

Zyter’s technical staff is knowledgeable and willing to help us as needed regarding our...

Jul 2024
||
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Manager

Relationship

On the positive side, Zyter’s project management and their post-implementation support staff are...

Jul 2024
||
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Manager

Relationship

On the account manager side and the leadership side, I have not been impressed by the service Zyter...

Jul 2024
||
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VP/Other Executive

Product

One promise that wasn’t kept by Zyter was to give us the ability to run the product on a Linux-based...

Jul 2024
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VP/Other Executive

Loyalty, Operations

Some of our challenges in this situation with TruCare are of our own doing. We can only blame the...

Jul 2024
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VP/Other Executive

Relationship

We want to know how Zyter is addressing things as an organization. Their change management is...

Jul 2024
||
(0)
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VP/Other Executive

Loyalty, Product

Zyter has been moving toward a more open approach to their system APIs so that we can overcome some...

Jul 2024
||
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VP/Other Executive

Loyalty, Product

Our experience was a bumpy ride for a few years, but TruCare has stabilized. The product does what...

Jul 2024
||
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VP/Other Executive

Loyalty, Relationship

Zyter isn't pushing the envelope, but they aren't holding us back. I would ask what the vision of...

Jul 2024
||
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