TruCare Commentary
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Subject Expert
Mac Boyter
VP of Engagement
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User Commentary
Loyalty, Product
There is some functionality we need that is expected to be in the new version of TruCare that will...
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Relationship
The communication from Zyter on the project manager side is good with our assigned project manager....
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Relationship, Operations
We had an upgrade to the system that Zyter said would take a certain amount of time. Our...
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Culture, Operations, Value
Zyter usually trains our staff members when we do upgrades. However, if I want to do training with...
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Loyalty, Relationship, Product
Zyter has been talking to me for a while about new system upgrades, but those still haven't...
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Relationship
I would recommend TruCare, but my recommendation depends on where an organization is. Zyter is...
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Relationship, Product
Zyter needs to be more proactive in communicating their internal changes. For example, when they...
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Loyalty, Value
I would not buy TruCare again. They aren't bad. I give an A to them. However, I feel like they are...
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Loyalty, Relationship
With Zyter, the road map is going well. We are moving toward what seems to me to be the correct...
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Operations, Product
Zyter helped us install a system that allowed providers to submit certain things electronically....
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Operations
Zyter has their training documentation published, and I value that, but their guidance is more...
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Relationship
Zyter is very transparent about their road map and what is coming. As they set their road map, they...
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Product
With TruCare, the Milliman Care Guidelines integration has been excellent. The Findhelp integration...
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Relationship, Product
Zyter is responding to the needs that we have, and many of our requirements are driven by federal...
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Relationship, Value
The support that comes along with the TruCare solution and the technical support that is required...
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Relationship
Zyter is very responsive and willing to come to the table and create a solution with us when it...
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Operations, Product
Training is needed for TruCare, as it is not intuitive. Compared to another vendor's system, which...
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Operations
The advice I would give to someone implementing TruCare is that documentation is key. They have...
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Culture, Value
There are times when we have to request an additional scope of work to do something with Zyter, and...
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Loyalty, Product
The user interface of TruCare has become a lot more friendly since the last upgrade. It is clearer...
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Product
I don't know if this is a Zyter issue, because it could be that our systems are also using some...
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Loyalty
We left Zyter because TruCare wasn’t fulfilling what we expected from the contract. I was...
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Loyalty, Relationship
Zyter has a good product with TruCare, but they need to improve how they work with their clients....
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Relationship
I did not feel like Zyter was a partner. I did not feel like they actually worked with us to...
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Product
There are several things that TruCare does particularly well. I like the case management module,...
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Operations
We were under the impression that Zyter was going to do the training one-to-one for the whole team....
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Relationship
From an emotional standpoint, I felt like Zyter abandoned us when they switched their focus to...
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Relationship, Product
There were things that Zyter did really well that made things move quickly. For instance, they would...
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Relationship, Product
As Medicare requirements changed, Zyter was generally responsive when the changes were tied to...
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Value
Working with Zyter as a vendor was painful. We received a lot of pushback, and everything had to be...
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Relationship
On the support side, Zyter’s responsiveness is very good. They have been very good partners, and...
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Loyalty
We are moving away from Zyter because we are part of a larger company. We didn’t have a choice in...
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Loyalty
Zyter has what they consider next-generation software, so they have a vision, but where does that...
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Loyalty, Product
Zyter is promising that if users go to their next-generation solution, users can integrate it into...
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Relationship, Product
We have issues around getting the TruCare solution delivered without defects. Solutions are...
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Relationship
When it comes to Zyter’s support, things just keep being dragged along. We give the vendor an...
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Operations, Product
We upgraded recently. It was by and large a quiet upgrade, and that was a happy surprise. It did...
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Loyalty
The system is certainly in our plans for the next three years. I wouldn't necessarily go super far...
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Relationship, Product
One pain point is the flexibility of the vendor in terms of what we have asked for compared to what...
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Product, Value
Zyter has been more open with their APIs. Back when Zyter still had a flash-based solution, and even...
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Product
The pain point of the system having its own copy of data is a frustration. Correspondence, like...
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Relationship, Product
It is unclear to me as the technology owner and to our business partners where Zyter is taking the...
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Relationship
When we have an issue, Zyter’s support team is typically all over it. Our account manager is...
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Product
The largest pain point with interoperability is that it would be great if we could just retrieve...
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Relationship, Product
From a security perspective, I am extremely satisfied. There are no concerns or open issues with our...
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Loyalty, Relationship
Zyter has had a couple of years that were a little tumultuous, but I feel like we have really...
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Relationship, Operations, Product
Zyter provides ongoing documentation. They document our current bugs and resolutions, but they are...
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Loyalty
Zyter is introducing us to their new AI product. OCR technology is really driving our move to that...
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Relationship, Operations
We have always received really good support from the vendor. Our main support person has been with...
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Value
Zyter is kind of expensive. However, at the same time, a lot of things are kind of expensive for us,...
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Relationship
Most of the time, Zyter will keep their promises. There are definitely enhancements that we have...
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Loyalty, Product
Zyter does a good job with integration. We have several different integrations with TruCare. Those...
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Product
Zyter has definitely come a long way with the TruCare interface. Overall, I think it is very user...
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Loyalty, Product
We have not changed our use of TruCare. It is our population health platform used for both...
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Relationship
The people at Zyter are helpful when I need them, but what they are giving us to install has not...
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Value
Zyter is not the worst vendor for nickel-and-diming, but over the last few years, they have gotten...
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Relationship
Zyter has regular client user group meetings to get people prepared for the newest version of...
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Loyalty, Product
Zyter is doing work in the interoperability arena, but the work misses our needs. They are trying to...
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Relationship
There are not a lot of people left at Zyter. Zyter has had some tremendous turnover. There are a lot...
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Relationship, Product
Zyter made some promises about the capabilities that TruCare could have but doesn’t. Zyter doesn’t...
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Product
The TruCare product seems to do just fine with overall product quality and upgrades. It is very...
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Culture, Loyalty, Operations
During the RFP, we had some very specific requirements. Zyter performed very well compared to a lot...
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Loyalty, Relationship, Operations
The vendor was acquired. They used to be Casenet. What we are finding with Zyter as a partner is...
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Operations
Zyter has performed well when it really gets down to the nuts and bolts of working on problems and...
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Relationship, Product
One struggle that we have had with Zyter is with their long-term care services. Their home and...
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Loyalty, Relationship
We went in a completely different direction from Zyter in terms of our interoperability. We like to...
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Loyalty, Relationship
Zyter has been going through the growing pains of merging and figuring out where TruCare goes, and...
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Relationship
I appreciate how Zyter has remapped some of their customer feedback groups. Those groups seem to be...
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Relationship
Zyter is open and amenable to our calls and attention. We have a good relationship with their...
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Commentary Summary
Comment Type Breakout