TruCare Commentary

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With Zyter, I think the timeliness of follow-up on concerns could be improved. I also think the...

Zyter was willing to do a lot of development to help us solve some of the concerns and needs that we...

It feels like Zyter has been relying on us to do a lot of quality checks for the issues that we...

It's interesting because I've used multiple case management systems throughout my career. TruCare is...

I haven't seen Zyter’s road map. I get told that things are on the road map, but I don't actually...

Honestly, the fact that Zyter developed specific things in their product for us was kind of a big...

We've had a lot of trouble working with Zyter. We've been working with their solution since before I...

I used to be the trainer for TruCare in our market. The person who handles the release readiness...

Some of the team members that we were assigned for the upgrade with TruCare have been kind of hard...

I'd like to see Zyter provide more integration with vendors and community partners that perform care...

There's been a lot of change over the years, and I feel like Zyter has done a good job of changing...

In the past two years, the advancements and improvements Zyter has delivered that have positively...

Zyter could be a bit more dynamic and more cutting-edge. I don't necessarily see them in that light....

There is a cloud version of TruCare, but we've heard about problems in other markets using it. Some...

Zyter could do more with AI. The interface hasn't really adapted to AI, at least in my experience....

We just finished our most recent upgrade. We had already been on a cloud-based platform, but Zyter...

We've talked about going out to bid again, and we may or may not do that in the near future. As far...

Zyter definitely has preferred vendor integrations and partner companies. Back when we were...

We need TruCare to process authorizations and complete assessments and care plans, and it can do...

Casenet was developed out of a health plan, so the system was very payer-centric. When Casenet was...

Zyter's support has always been good. We have an amazing support person who's been with us for...

The first phase of the interoperability rule was passed around 2020 or 2021. The second phase is...

Zyter's training has fluctuated over the years. In some periods, Zyter has provided really strong...

TruCare has modules that are somewhat intuitive. We don’t need a lot of training. There is quite a...

Overall, TruCare was one of the easier systems to work with in terms of implementation. Our...

Zyter has been very helpful and has been on top of helping us prepare for federal mandates. With...

We chose TruCare because it offered us an opportunity to move into a new line of business and have...

I like that our partnership with Zyter was extremely collaborative throughout the implementation....

There is some functionality we need that is expected to be in the new version of TruCare that will...

The communication from Zyter on the project manager side is good with our assigned project manager....

We had an upgrade to the system that Zyter said would take a certain amount of time. Our...

Zyter usually trains our staff members when we do upgrades. However, if I want to do training with...

Zyter has been talking to me for a while about new system upgrades, but those still haven't...

I would recommend TruCare, but my recommendation depends on where an organization is. Zyter is...

Zyter needs to be more proactive in communicating their internal changes. For example, when they...

I would not buy TruCare again. They aren't bad. I give an A to them. However, I feel like they are...

With Zyter, the road map is going well. We are moving toward what seems to me to be the correct...

Zyter helped us install a system that allowed providers to submit certain things electronically....

Zyter has their training documentation published, and I value that, but their guidance is more...

Zyter is very transparent about their road map and what is coming. As they set their road map, they...

With TruCare, the Milliman Care Guidelines integration has been excellent. The Findhelp integration...

Zyter is responding to the needs that we have, and many of our requirements are driven by federal...

The support that comes along with the TruCare solution and the technical support that is required...

Zyter is very responsive and willing to come to the table and create a solution with us when it...

Training is needed for TruCare, as it is not intuitive. Compared to another vendor's system, which...

The advice I would give to someone implementing TruCare is that documentation is key. They have...

There are times when we have to request an additional scope of work to do something with Zyter, and...

The user interface of TruCare has become a lot more friendly since the last upgrade. It is clearer...

I don't know if this is a Zyter issue, because it could be that our systems are also using some...

We left Zyter because TruCare wasn’t fulfilling what we expected from the contract. I was...

Zyter has a good product with TruCare, but they need to improve how they work with their clients....

I did not feel like Zyter was a partner. I did not feel like they actually worked with us to...

There are several things that TruCare does particularly well. I like the case management module,...

We were under the impression that Zyter was going to do the training one-to-one for the whole team....

From an emotional standpoint, I felt like Zyter abandoned us when they switched their focus to...

There were things that Zyter did really well that made things move quickly. For instance, they would...

As Medicare requirements changed, Zyter was generally responsive when the changes were tied to...

Working with Zyter as a vendor was painful. We received a lot of pushback, and everything had to be...

On the support side, Zyter’s responsiveness is very good. They have been very good partners, and...

We are moving away from Zyter because we are part of a larger company. We didn’t have a choice in...

Zyter has what they consider next-generation software, so they have a vision, but where does that...

Zyter is promising that if users go to their next-generation solution, users can integrate it into...

We have issues around getting the TruCare solution delivered without defects. Solutions are...

When it comes to Zyter’s support, things just keep being dragged along. We give the vendor an...

We upgraded recently. It was by and large a quiet upgrade, and that was a happy surprise. It did...

The system is certainly in our plans for the next three years. I wouldn't necessarily go super far...

One pain point is the flexibility of the vendor in terms of what we have asked for compared to what...

Zyter has been more open with their APIs. Back when Zyter still had a flash-based solution, and even...

The pain point of the system having its own copy of data is a frustration. Correspondence, like...

It is unclear to me as the technology owner and to our business partners where Zyter is taking the...

When we have an issue, Zyter’s support team is typically all over it. Our account manager is...

The largest pain point with interoperability is that it would be great if we could just retrieve...

From a security perspective, I am extremely satisfied. There are no concerns or open issues with our...