TruCare Commentary
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Subject Expert
Bradley Hunter
VP VBC, Payer, and Core Solutions
Commentary Summary
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User Commentary
Relationship, Product
Zyter has made changes that we have been required to support, but I can't say that those have been...
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Loyalty, Product
On the TruCare side, there are opportunities to learn more capabilities out of the box. I want to...
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Relationship
With TruCare, Zyter has put in the cadence with the right people to meet with our business...
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Loyalty, Relationship
TruCare has been able to make changes in the architecture to meet our increased transaction loads....
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Relationship
There has been a lot of turnover at Zyter, and sometimes the folks we are dealing with really don't...
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Operations
Zyter should focus on product quality with the implementation and making dates and not having...
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Loyalty, Relationship, Product
We have had a backlog of enhancements for years, and Zyter has pretty much stopped working on those...
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Product
Zyter has some APIs that have allowed us to do some rudimentary integrations with provider partners,...
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Relationship, Operations
We don't have much training from Zyter, but when we need help with something, they are on top of it....
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Culture
We have a good long-term contract with Zyter, and we don’t pay a lot for TruCare.
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Relationship, Product
The weakness of Zyter is that they haven’t necessarily stayed in tune with what is coming down in...
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Relationship, Product
It seems like Zyter is trying to make their product work for both providers and payers, so their...
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Operations
Zyter’s training has suffered a bit recently. They used to have a robust training team and program,...
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Relationship, Product
In terms of integration, Zyter has APIs built out, so their API offering is good. They do have a lot...
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Relationship, Product
When Zyter releases upgrades, they try to list any potential bugs and things that they have found,...
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Product
In terms of the user's workflow, some functionality could be improved upon in terms of how tasks...
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Loyalty, Value
We don't necessarily need to go to Zyter every time we need something done where they have to do a...
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Loyalty, Product
In the interoperability world, TruCare seems to be behind other payer solutions. Zyter seems a...
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Relationship
TruCare has been really good over the years, but since Zyter acquired the original vendor a few...
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Relationship
When we run into problems with upgrades, Zyter is quick to address those, so they do still have...
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Product
Our teams can get their workflows done with TruCare. The workflow is intuitive for end users. The...
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Value
In TruCare, we came upon a possible security risk that we couldn't have addressed. Zyter’s solution...
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Loyalty, Product
I want Zyter to focus on their home and community services request area. We want it to really have...
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Operations
Someone considering TruCare should make sure they have appropriate time planned to implement it....
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Loyalty, Product
We had some growing pains when we switched to TruCare, but they were more on our end. The positive...
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Relationship
We are one of the smaller clients for Zyter, and our organization is a different type than they...
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Relationship
With the changeover from Casenet to Zyter, the vendor is still experiencing some growing pains. They...
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Product
One area of improvement for Zyter would be in integration, like if a health plan is asking to have...
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Loyalty
There is an upcoming upgrade for TruCare, and that will be beneficial. I'm not sure it is going to...
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Loyalty
We are going to replace TruCare with another solution because TruCare doesn’t fit into our company vision....
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Product
One thing that is going well with TruCare is that it is a very stable environment. Also, we have...
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Relationship, Operations
We have received excellent service from both the implementation and the training teams with regard...
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Relationship
I can't say enough about the responsiveness of the Zyter team that we work with and our ability to...
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Operations
Zyter has opportunities in project management and in the organization of the implementation. We have...
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Product
With some of the features and capabilities of TruCare that we have implemented so far, our end users...
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Relationship
Because the people who are working with TruCare primarily have been working with it for a while now,...
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Relationship
Zyter’s technical staff is knowledgeable and willing to help us as needed regarding our...
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Relationship
On the positive side, Zyter’s project management and their post-implementation support staff are...
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Relationship
On the account manager side and the leadership side, I have not been impressed by the service Zyter...
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Product
One promise that wasn’t kept by Zyter was to give us the ability to run the product on a Linux-based...
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Loyalty, Operations
Some of our challenges in this situation with TruCare are of our own doing. We can only blame the...
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Relationship
We want to know how Zyter is addressing things as an organization. Their change management is...
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Loyalty, Product
Zyter has been moving toward a more open approach to their system APIs so that we can overcome some...
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Loyalty, Product
Our experience was a bumpy ride for a few years, but TruCare has stabilized. The product does what...
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Loyalty, Relationship
Zyter isn't pushing the envelope, but they aren't holding us back. I would ask what the vision of...
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Relationship, Operations
Zyter's team does a great job of partnering with us. They reach out whenever they make changes to...
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Relationship
Zyter is a good partner. I like them a lot. Whenever it comes to our partnership with Zyter and what...
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Product
The two biggest suggestions I have for Zyter would be simpler installation patterns and more robust...
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Relationship, Product
For integration, if TruCare doesn't connect, Zyter's team comes back in and helps us make the system...
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Operations
Things that happened years ago are pulling my satisfaction down with the overall product quality,...
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Loyalty, Relationship, Product
The vendor's biggest gap right now is that the their many products play decently well together but...
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Relationship
Zyter doesn’t keep all promises. I got an email on a scope that was moving. One of the enhancements...
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Loyalty, Relationship
With the acquisition of Casenet and the basic replacement of Casenet's entire C-Suite, the vendor...
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Product
What I would tell a peer about TruCare depends on the use case. If the peer needs it for the narrow...
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Loyalty, Product
The future release that Zyter has been teasing has a huge amount of improvement potential for...
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Operations, Product
On and off, we hear gripes from users about how easy or hard it is to navigate the TruCare system....
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Relationship
Zyter says all the right words about wanting to meet us where we are, and for the most part, they...
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Operations, Product
We are long past using Zyter’s standard implementation services, but the upgrade process remains...
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Product
We have releases lined up where Zyter is going to be fixing some of the product issues, so they are...
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Product
We use Zyter's system for our utilization management and case management. We do various things with...
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Relationship, Product
We have had some bumps in the road with Zyter. We have a running joke about how if the system...
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Relationship, Operations
During upgrades, I don't feel like we are necessarily able to resolve tickets in a timely enough...
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Loyalty, Product
Zyter has a good, quality product. TruCare is a good starting point. Unfortunately, we have had to...
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Product
The system's reporting aspect needs work. Those improvements aren't just needed for internal reports...
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Loyalty, Operations, Product
One big thing is just getting the information about what exactly is going to be in a release....
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Product
One of the product's biggest complements is the fact that the end users find the product easy to...
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Loyalty
The biggest thing with the new technology is the integration. Whenever we start looking at...
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Relationship
Probably the biggest thing in the length of time that I have been here has been the high amount of...
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Loyalty
The thing I see that we are doing well is actually starting to build more relationships. We have...
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Relationship
Zyter is very helpful whenever it comes to defects, and they get back to us whenever we have...
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Relationship
Zyter doesn’t keep all their promises, but the vendor tries to fulfill as many of their promises as...
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Product
The vendor doesn't keep some promises regarding the delivery of certain products. When we first...
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Loyalty
The vendor has had shortcomings in supporting our interoperability needs. Zyter talked about having...
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Product
TruCare is an API-based system, so it can integrate. There are many different integrations for...
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Relationship, Product
I suggest that Zyter make sure their core product remains strong and compliant. In the past couple...
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Product
When Zyter acquired Casenet, Zyter came in with some other products they were trying to combine with...
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Relationship, Product
To improve their delivery of new technology, the vendor should focus on the workflows and needs of...
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Operations
The training has fallen off in the past couple of years. We are such a small health plan, so we...
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