TruCare Commentary
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Subject Expert
Bradley Hunter
VP VBC, Payer, and CORE
KLAS VP VBC, Payer, and CORE - Bradley Hunter
 
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User Commentary

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Director

Loyalty

Zyter's system is not part of our long-term plans. We are actually actively pursuing another...

Dec 2023
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Director

Relationship

We have had a rough couple of years because of all the issues, and we did incur bugs again with this...

Dec 2023
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Director

Loyalty

The only reason I would buy Zyter's system again is that it is a very flexible application and has a...

Dec 2023
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Director

Operations, Product

One particular upgrade was actually one of the smoothest ones we have had, unlike the last one. The...

Dec 2023
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Director

Value

We have paid for features to be built into the system, and getting those features live has been very...

Dec 2023
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Director

Operations, Product

End users complain about the ease of use. I find the system to be easy to use, but the end users...

Dec 2023
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Director

Relationship

The support wanes. I think the support depends on how many other clients are having issues. Zyter...

Dec 2023
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Director

Relationship

We have little involvement with Zyter's executives. All of our contact is with Zyter's support staff...

Dec 2023
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Director

Loyalty, Relationship

Zyter’s executive involvement has changed recently and has gotten better. We are on a first-name...

Dec 2023
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Director

Relationship, Product

There are some good things with TruCare, but there are some not good things too. Zyter has to fix...

Dec 2023
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Director

Operations

We haven't had training with Zyter in a very long time. They do user group meetings, which is where...

Dec 2023
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Director

Relationship

There are things that we have asked Zyter for that they say are on the road map, and they have been...

Dec 2023
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Director

Relationship, Product

We use data out of TruCare. There are APIs that we use, but we have done all the interoperability...

Dec 2023
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Analyst/Coordinator

Relationship

The product is a mixed bag, but as far as the support is concerned, Zyter has been great. There is...

Nov 2023
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Analyst/Coordinator

Value

Zyter nickel-and-dimes us. Sometimes, there are small changes, and they ask for money or hours. If...

Nov 2023
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Analyst/Coordinator

Product

There are certain areas where we are not happy with what the product is delivering compared to the...

Nov 2023
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Analyst/Coordinator

Culture, Value

When TruCare was initially pitched to us, the vendor showed us a lot of different functionality, but...

Oct 2023
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Analyst/Coordinator

Product

TruCare is released with a lot of pre-built APIs, but I am not aware of anything that TruCare has...

Oct 2023
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Analyst/Coordinator

Loyalty, Product

TruCare has done a really good job with the user interface, and in the 2020 redesign, they...

Oct 2023
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Analyst/Coordinator

Loyalty, Relationship, Product

We definitely felt more of a partnership in the first few years with TruCare. In the past couple of...

Oct 2023
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Analyst/Coordinator

Relationship

There has been a lot of turnover at the company with the recent acquisition. We have had one...

Oct 2023
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Analyst/Coordinator

Relationship, Operations

With upgrades, Zyter does offer good, timely support if we run into an issue, but some of the...

Oct 2023
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Analyst/Coordinator

Relationship

We have built some solutions outside of TruCare because we can't do workarounds inside of TruCare....

Sep 2023
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Analyst/Coordinator

Operations

We used to get training from Zyter's trainers who would come on premises. I don't recall that...

Sep 2023
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Analyst/Coordinator

Product

Unfortunately, we have had some issues with TruCare's quality. We have done a couple of upgrades...

Sep 2023
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Analyst/Coordinator

Operations, Product

TruCare is tough for configuration people to use. It isn't always the most intuitive when it comes...

Sep 2023
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Manager

Product

We are finding that with Zyter, there are all these little upcharges for this and that.

Aug 2023
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Manager

Value

It seems like we, as clients of TruCare, have to move the product forward and pay for initiatives,...

Aug 2023
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Manager

Product

Zyter promised something in a recent version, and that functionality didn’t make it into that...

Aug 2023
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Manager

Product, Value

Once our staff gets used to TruCare, it saves them clicks.

Aug 2023
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Manager

Product

TruCare is behind the industry in some things, such as CMS regulations. With all the Medicare...

Aug 2023
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Manager

Relationship

The people that I usually work with at Zyter are very informative. We have a good relationship. I...

Jun 2023
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Manager

Operations

The training was really good. Our training for our trainers was very thorough. Zyter tried to figure...

Jun 2023
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Manager

Product

We have an older internal system, so we sometimes have a few hiccups. But for the most part, we are...

Jun 2023
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Manager

Product

Compared to our last system's interface, TruCare’s user interface is a lot more streamlined and...

Jun 2023
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Manager

Product

On the case management side, with TruCare, we can better make sure that we are meeting the metrics...

Jun 2023
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Manager

Product

I would tell others to be open-minded about changing workflows to work with the system versus the...

Jun 2023
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Manager

Relationship

Zyter is available for us at any given point in time. If we are doing great, we have calls with them...

Jun 2023
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Manager

Loyalty

TruCare currently meets our needs. It just doesn't exceed them, and it is not going to let me grow...

Jun 2023
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Director

Relationship

As a partner, Zyter is phenomenal. We are on the phone constantly either with Zyter, their executive...

Jun 2023
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Director

Product

The product is definitely built on technology that is dated at this point, but Zyter is refreshing...

Jun 2023
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Director

Relationship

The support from Zyter is great. We pick up the phone, and they respond. They always try to help and...

Jun 2023
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Manager

Relationship, Product

TruCare’s ownership change has been a really smooth transition. The vendor is rebranding as Zyter....

Jun 2023
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Manager

Product

I recommend TruCare to people all the time. Our users love TruCare. They are happy with it.

Jun 2023
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Manager

Loyalty, Relationship, Product

The back-end architecture of TruCare needs to be revamped to fit with the current times. The vendor...

Jun 2023
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Manager

Product

There are so many pieces of TruCare that are being integrated and integrated well. We have not heard...

Jun 2023
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Manager

Loyalty, Product

The ease of use of TruCare is fantastic. As we have shown other software solutions to our users, we...

Jun 2023
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Manager

Relationship, Operations

The vendor sends us a bunch of information, but we do not always read it. They put everything out on...

Jun 2023
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Manager

Product

The only suggestion we would have for Zyter is to update their admin piece so we don’t need an...

Jun 2023
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Manager

Relationship, Operations

We would tell friends or peers looking at TruCare to listen to the vendor's guidance on setting up...

Jun 2023
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Manager

Loyalty, Relationship

Other systems do not provide the same level of service or even software abilities that Zyter does,...

Jun 2023
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Manager

Relationship

The partnership with Zyter is a huge asset. We have a very stable product. We have a large resource...

Jun 2023
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CIO

Relationship, Product

Zyter’s knowledge of and expertise in our specialty has been very minimal. There have been a lot of...

Jun 2023
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CIO

Product

TruCare is complex and doesn't always follow a logical flow. There are a lot of extra clicks that...

Jun 2023
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CIO

Relationship

There are so many layers that we have to get through for customer support. Being able to get to the...

Jun 2023
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VP/Other Executive

Product, Value

Zyter's upgrades are really labor intensive and prone to error. The product's quality is fine, but...

Jun 2023
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VP/Other Executive

Product

In some ways, the system is able to meet our rules, but in other critical ways, the system is lacking....

Jun 2023
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VP/Other Executive

Relationship, Product, Value

Zyter tries very hard to drive tangible outcomes, but we have complicated requirements that...

Jun 2023
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VP/Other Executive

Relationship

Zyter has worked with us to meet our needs. They want to improve their product, and they ask us for...

Jun 2023
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Director

Product, Product

My biggest wish-list item with TruCare is functionality. TruCare lacks quite a few different types...

Apr 2023
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Director

Relationship

We are concerned about Casenet's QA process because the vendor's releases often have multiple bugs....

Apr 2023
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Director

Operations

We have asked for training for new upgrades, and the vendor hasn't been forthcoming with any modules...

Apr 2023
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Director

Relationship, Value

Casenet has a fairly responsive support team. When things go wrong, they provide support and...

Apr 2023
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Director

Loyalty, Product

We had an outage recently, and that was concerning. However, TruCare has been a very stable system,...

Apr 2023
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Director

Product

There are things in TruCare that are unintuitive and inconsistent. Those inconsistencies make it...

Apr 2023
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Director

Relationship

Casenet has improved over the last year, but that is a result of us demanding better and improved...

Apr 2023
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Director

Operations

The vendor went through a huge interface change in 2020, and the training for that was phenomenal....

Apr 2023
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Director

Relationship

Since Zyter took over Casenet, we have received little to no executive involvement. When we had an...

Apr 2023
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Director

Relationship

Whenever we have a major issue, there are people to escalate it for us.

Apr 2023
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Director

Product

I would love to see our appeals and grievances have an effect. Casenet has tried to amp up their...

Apr 2023
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Director

Relationship, Product

Casenet provides a portal where they drop information when there are upgrades or known bugs, but it...

Apr 2023
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Director

Relationship

We would like to see quicker turnarounds from Casenet on enhancement requests. We have a lot of...

Apr 2023
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Director

Loyalty

During a managed upgrade with Casenet, the vendor didn't recommend changing any of our hardware....

Apr 2023
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Director

Loyalty

As a result of the issues that we experienced in our last upgrade, we are now actively looking at...

Apr 2023
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Director

Culture, Relationship

The vendor makes a lot of promises about new features, but those promises are almost always delayed.

Apr 2023
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Director

Loyalty

Casenet is supporting us with some automation features. They are also bringing in a module that will...

Apr 2023
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