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TruCare Commentary
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Bradley Hunter
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KLAS SRU Manager - Bradley Hunter
 
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Director

Product

One area of improvement for Zyter would be in integration, like if a health plan is asking to have...

Jul 2024
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Director

Loyalty

There is an upcoming upgrade for TruCare, and that will be beneficial. I'm not sure it is going to...

Jul 2024
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Director

Loyalty

We are going to replace TruCare with another solution because TruCare doesn’t fit into our company vision....

Jul 2024
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Director

Product

One thing that is going well with TruCare is that it is a very stable environment. Also, we have...

Jul 2024
||
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Manager

Relationship, Operations

We have received excellent service from both the implementation and the training teams with regard...

Jul 2024
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Manager

Relationship

I can't say enough about the responsiveness of the Zyter team that we work with and our ability to...

Jul 2024
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Manager

Operations

Zyter has opportunities in project management and in the organization of the implementation. We have...

Jul 2024
||
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Manager

Product

With some of the features and capabilities of TruCare that we have implemented so far, our end users...

Jul 2024
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Manager

Relationship

Because the people who are working with TruCare primarily have been working with it for a while now,...

Jul 2024
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Manager

Relationship

Zyter’s technical staff is knowledgeable and willing to help us as needed regarding our...

Jul 2024
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Manager

Relationship

On the positive side, Zyter’s project management and their post-implementation support staff are...

Jul 2024
||
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Manager

Relationship

On the account manager side and the leadership side, I have not been impressed by the service Zyter...

Jul 2024
||
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VP/Other Executive

Product

One promise that wasn’t kept by Zyter was to give us the ability to run the product on a Linux-based...

Jul 2024
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VP/Other Executive

Loyalty, Operations

Some of our challenges in this situation with TruCare are of our own doing. We can only blame the...

Jul 2024
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VP/Other Executive

Relationship

We want to know how Zyter is addressing things as an organization. Their change management is...

Jul 2024
||
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VP/Other Executive

Loyalty, Product

Zyter has been moving toward a more open approach to their system APIs so that we can overcome some...

Jul 2024
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VP/Other Executive

Loyalty, Product

Our experience was a bumpy ride for a few years, but TruCare has stabilized. The product does what...

Jul 2024
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VP/Other Executive

Loyalty, Relationship

Zyter isn't pushing the envelope, but they aren't holding us back. I would ask what the vision of...

Jul 2024
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Director

Relationship, Operations

Zyter's team does a great job of partnering with us. They reach out whenever they make changes to...

Jun 2024
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Director

Relationship

Zyter is a good partner. I like them a lot. Whenever it comes to our partnership with Zyter and what...

Jun 2024
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Director

Product

The two biggest suggestions I have for Zyter would be simpler installation patterns and more robust...

Jun 2024
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Director

Relationship, Product

For integration, if TruCare doesn't connect, Zyter's team comes back in and helps us make the system...

Jun 2024
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Director

Operations

Things that happened years ago are pulling my satisfaction down with the overall product quality,...

Jun 2024
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Director

Loyalty, Relationship, Product

The vendor's biggest gap right now is that the their many products play decently well together but...

Jun 2024
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Director

Relationship

Zyter doesn’t keep all promises. I got an email on a scope that was moving. One of the enhancements...

Jun 2024
||
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Director

Loyalty, Relationship

With the acquisition of Casenet and the basic replacement of Casenet's entire C-Suite, the vendor...

Jun 2024
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Director

Product

What I would tell a peer about TruCare depends on the use case. If the peer needs it for the narrow...

Jun 2024
||
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VP/Other Executive

Loyalty, Product

The future release that Zyter has been teasing has a huge amount of improvement potential for...

May 2024
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VP/Other Executive

Operations, Product

On and off, we hear gripes from users about how easy or hard it is to navigate the TruCare system....

May 2024
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VP/Other Executive

Relationship

Zyter says all the right words about wanting to meet us where we are, and for the most part, they...

May 2024
||
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VP/Other Executive

Operations, Product

We are long past using Zyter’s standard implementation services, but the upgrade process remains...

May 2024
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(0)
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VP/Other Executive

Product

We have releases lined up where Zyter is going to be fixing some of the product issues, so they are...

May 2024
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(0)
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Analyst/Coordinator

Product

We use Zyter's system for our utilization management and case management. We do various things with...

Apr 2024
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(0)
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Analyst/Coordinator

Relationship, Product

We have had some bumps in the road with Zyter. We have a running joke about how if the system...

Apr 2024
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Analyst/Coordinator

Relationship, Operations

During upgrades, I don't feel like we are necessarily able to resolve tickets in a timely enough...

Apr 2024
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(0)
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Analyst/Coordinator

Loyalty, Product

Zyter has a good, quality product. TruCare is a good starting point. Unfortunately, we have had to...

Apr 2024
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(0)
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Analyst/Coordinator

Product

The system's reporting aspect needs work. Those improvements aren't just needed for internal reports...

Apr 2024
||
(0)
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Manager

Loyalty, Operations, Product

One big thing is just getting the information about what exactly is going to be in a release....

Apr 2024
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(0)
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Manager

Product

One of the product's biggest complements is the fact that the end users find the product easy to...

Apr 2024
||
(0)
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Manager

Loyalty

The biggest thing with the new technology is the integration. Whenever we start looking at...

Apr 2024
||
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Manager

Relationship

Probably the biggest thing in the length of time that I have been here has been the high amount of...

Apr 2024
||
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Manager

Loyalty

The thing I see that we are doing well is actually starting to build more relationships. We have...

Apr 2024
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(0)
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Manager

Relationship

Zyter is very helpful whenever it comes to defects, and they get back to us whenever we have...

Apr 2024
||
(0)
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Manager

Relationship

Zyter doesn’t keep all their promises, but the vendor tries to fulfill as many of their promises as...

Apr 2024
||
(0)
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Analyst/Coordinator

Product

The vendor doesn't keep some promises regarding the delivery of certain products. When we first...

Apr 2024
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(0)
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Analyst/Coordinator

Loyalty

The vendor has had shortcomings in supporting our interoperability needs. Zyter talked about having...

Apr 2024
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(0)
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Analyst/Coordinator

Product

TruCare is an API-based system, so it can integrate. There are many different integrations for...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

I suggest that Zyter make sure their core product remains strong and compliant. In the past couple...

Apr 2024
||
(0)
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Analyst/Coordinator

Product

When Zyter acquired Casenet, Zyter came in with some other products they were trying to combine with...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

To improve their delivery of new technology, the vendor should focus on the workflows and needs of...

Apr 2024
||
(0)
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Analyst/Coordinator

Operations

The training has fallen off in the past couple of years. We are such a small health plan, so we...

Apr 2024
||
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Director

Loyalty

Zyter's system is not part of our long-term plans. We are actually actively pursuing another...

Dec 2023
||
(0)
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Director

Relationship

We have had a rough couple of years because of all the issues, and we did incur bugs again with this...

Dec 2023
||
(0)
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Director

Loyalty

The only reason I would buy Zyter's system again is that it is a very flexible application and has a...

Dec 2023
||
(0)
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Director

Operations, Product

One particular upgrade was actually one of the smoothest ones we have had, unlike the last one. The...

Dec 2023
||
(0)
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Director

Value

We have paid for features to be built into the system, and getting those features live has been very...

Dec 2023
||
(0)
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Director

Operations, Product

End users complain about the ease of use. I find the system to be easy to use, but the end users...

Dec 2023
||
(0)
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Director

Relationship

The support wanes. I think the support depends on how many other clients are having issues. Zyter...

Dec 2023
||
(0)
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Director

Relationship

We have little involvement with Zyter's executives. All of our contact is with Zyter's support staff...

Dec 2023
||
(0)
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Director

Loyalty, Relationship

Zyter’s executive involvement has changed recently and has gotten better. We are on a first-name...

Dec 2023
||
(0)
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Director

Relationship, Product

There are some good things with TruCare, but there are some not good things too. Zyter has to fix...

Dec 2023
||
(0)
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Director

Operations

We haven't had training with Zyter in a very long time. They do user group meetings, which is where...

Dec 2023
||
(0)
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Director

Relationship

There are things that we have asked Zyter for that they say are on the road map, and they have been...

Dec 2023
||
(0)
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Director

Relationship, Product

We use data out of TruCare. There are APIs that we use, but we have done all the interoperability...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

The product is a mixed bag, but as far as the support is concerned, Zyter has been great. There is...

Nov 2023
||
(0)
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Analyst/Coordinator

Value

Zyter nickel-and-dimes us. Sometimes, there are small changes, and they ask for money or hours. If...

Nov 2023
||
(0)
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Analyst/Coordinator

Product

There are certain areas where we are not happy with what the product is delivering compared to the...

Nov 2023
||
(0)
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Analyst/Coordinator

Culture, Value

When TruCare was initially pitched to us, the vendor showed us a lot of different functionality, but...

Oct 2023
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(0)
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Analyst/Coordinator

Product

TruCare is released with a lot of pre-built APIs, but I am not aware of anything that TruCare has...

Oct 2023
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(0)
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Analyst/Coordinator

Loyalty, Product

TruCare has done a really good job with the user interface, and in the 2020 redesign, they...

Oct 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship, Product

We definitely felt more of a partnership in the first few years with TruCare. In the past couple of...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship

There has been a lot of turnover at the company with the recent acquisition. We have had one...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

With upgrades, Zyter does offer good, timely support if we run into an issue, but some of the...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship

We have built some solutions outside of TruCare because we can't do workarounds inside of TruCare....

Sep 2023
||
(0)
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Analyst/Coordinator

Operations

We used to get training from Zyter's trainers who would come on premises. I don't recall that...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

Unfortunately, we have had some issues with TruCare's quality. We have done a couple of upgrades...

Sep 2023
||
(0)
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Analyst/Coordinator

Operations, Product

TruCare is tough for configuration people to use. It isn't always the most intuitive when it comes...

Sep 2023
||
(0)
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Manager

Product

We are finding that with Zyter, there are all these little upcharges for this and that.

Aug 2023
||
(0)
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Manager

Value

It seems like we, as clients of TruCare, have to move the product forward and pay for initiatives,...

Aug 2023
||
(0)
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Manager

Product

Zyter promised something in a recent version, and that functionality didn’t make it into that...

Aug 2023
||
(0)
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Manager

Product, Value

Once our staff gets used to TruCare, it saves them clicks.

Aug 2023
||
(0)
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Manager

Product

TruCare is behind the industry in some things, such as CMS regulations. With all the Medicare...

Aug 2023
||
(0)
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