CareAdvance Enterprise (TriZetto) Comments

 

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Current Time Inside Cache Tag Helper: 9/24/2020 7:58:39 PM and Model.EvProductId = 82750

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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CIO

Functionality and Upgrades

We use the care management module within the QNXT system. I have looked at the CareAdvance system a...

Mar 2020
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CMO

ROI / Cost (care and feeding)

Cognizant avoids nickel-and-diming. We negotiate a contract, and that is it.

Jan 2020
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CMO

Service and Support

The product is flexible and has the interfaces that are needed. It works well, and Cognizant solves...

Jan 2020
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CMO

Implementation and Training

The implementation took far too long. Even the upgrades take too long.

Jan 2020
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Manager

Lessons Learned

One of the biggest mistakes I have seen with other health plans trying to onboard the application is...

Jan 2020
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Manager

Other Observations & Comments

TriZetto has a lot of new clients, and change is hard, especially when it comes to care management...

Jan 2020
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Manager

Interfacing and Integration

We picked the application initially because of its strong integration with another system. We would...

Jan 2020
 Helpful

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Manager

Relationship

The vendor has gotten a lot better at keeping their promises over the past few years. I would not...

Jan 2020
 Helpful

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Manager

Relationship

We definitely started to see a turnaround after Cognizant bought TriZetto. The personnel hasn’t...

Jan 2020
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Manager

Functionality and Upgrades

We have a really active user group, and that is important. The vendor has started involving us in...

Jan 2020
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Manager

ROI / Cost (care and feeding)

Recently, we have started seeing charges for web services and additional things. So while I don’t...

Jan 2020
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Manager

Functionality and Upgrades

In our most recent upgrade, we got a lot of features that we have needed for a long time to be able...

Jan 2020
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Manager

Functionality and Upgrades

If providers host with Cognizant, they will not have all of the freedoms of making the application...

Jan 2020
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Director

Relationship

Cognizant is reacting in a timely manner. I am afraid that they will revert back to the poor support...

Nov 2019
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Director

Relationship

We talk to the vendor quite frequently. The improvements that Cognizant is making are tremendous....

Nov 2019
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Director

ROI / Cost (care and feeding)

If there were other products on the market, we would maybe buy something else. Some of our business...

Nov 2019
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Director

Relationship

Cognizant is just starting to keep their promises. We have seen a big improvement in the system. The...

Nov 2019
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Director

Future Outlook

The system is lagging behind, but it has improved a lot. Cognizant is working on implementing a lot...

Nov 2019
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Director

Future Outlook

We have been working with Cognizant and giving them direction. They have worked hard to develop a...

Nov 2019
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COO

Other Observations & Comments

This product is part of our long-term plans because we are stuck. I would be hard pressed to buy...

Nov 2019
 Helpful

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COO

Other Observations & Comments

I am an optimistic person, so even though my satisfaction with Cognizant isn't great right now, I...

Nov 2019
 Helpful

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COO

Functionality and Upgrades

We have noticed that Cognizant's quality has been down the last few years. The quality has gotten...

Nov 2019
 Helpful

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COO

Interfacing and Integration

When we were first trying to integrate Cognizant's product, we felt like no one knew how to...

Nov 2019
 Helpful

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Analyst/Coordinator

Service and Support

Whenever we go to Cognizant and talk to our salesperson about needing something, that person almost...

Oct 2019
 Helpful

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Analyst/Coordinator

Service and Support

When Cognizant acquired TriZetto, TriZetto's help desk and other things left Colorado and went to...

Oct 2019
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

I would say Cognizant does not keep all their promises. I ask for one thing, and then I find out...

Oct 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We wanted to be able to pull reports out of the system, but we never could. Cognizant had to pull...

Oct 2019
 Helpful

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Analyst/Coordinator

Implementation and Training

Cognizant doesn't even send out the documentation with the system's updates. Cognizant tells us to...

Oct 2019
 Helpful

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Analyst/Coordinator

Service and Support

Because Cognizant has offshored their services, there are always delays. We send something, and then...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

CareAdvance Enterprise is user friendly and easier to navigate than some of the other modules...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

I don't really know what other options are out there, so it is hard to say whether I would buy this...

Oct 2019
 Helpful

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VP/Other Executive

Sales and Contracting

The sales team is selling CareAdvance Enterprise as if it has unicorns and lollipops, and then when...

Jul 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

CareAdvance Enterprise is slowly rising. Everybody likes the user interface right now, and if the...

Jul 2019
 Helpful

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CEO/President

Service and Support

Cognizant has been good, but they have a significant amount of building to do on the...

May 2019
 Helpful

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VP/Other Executive

Other Observations & Comments

Because of our setup, we have been able to build out what Cognizant hasn't been able to do for us....

Dec 2018
 Helpful

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VP/Other Executive

Service and Support

I do not feel that Cognizant understands the operational aspect of the software; they just do not...

Dec 2018
 Helpful

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VP/Other Executive

Service and Support

CareAdvance Enterprise is not a care management solution for governmental programs. The software...

Dec 2018
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VP/Other Executive

Interfacing and Integration

We have built extension screens through the web service so that our system is completely integrated....

Dec 2018
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VP/Other Executive

Lessons Learned

Cognizant's products are good for health plans that process less than a million claims a year. For...

Dec 2018
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VP/Other Executive

Service and Support

Our Cognizant account managers don’t normally call us; we call them.

Nov 2018
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VP/Other Executive

Functionality and Upgrades

CareAdvance Enterprise is getting better. It is a bit immature, and it hasn’t been around quite as...

Nov 2018
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

CareAdvance Enterprise is an expensive product.

Nov 2018
 Helpful

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VP/Other Executive

Lessons Learned

We recommend CareAdvance Enterprise when it makes sense because the tool doesn’t make sense for everybody....

Nov 2018
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CEO/President

Functionality and Upgrades

We utilize the Facets platform from Cognizant to process and pay claims. The product is reliable and...

Nov 2018
 Helpful

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CEO/President

Functionality and Upgrades

I always give Cognizant a hard time because I had visions of the great things that they would do...

Nov 2018
 Helpful

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CEO/President

Functionality and Upgrades

We have had some challenges with CareAdvance Enterprise with some server things. We had issues for...

Nov 2018
 Helpful

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CEO/President

Service and Support

Cognizant has different tool sets, and we have been discussing what they have available. We have a...

Nov 2018
 Helpful

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CEO/President

Other Observations & Comments

I worry about where Cognizant is going with CareAdvance Enterprise. Some of the other products are...

Nov 2018
 Helpful

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VP/Other Executive

Service and Support

We are a hosted solution, and we are looking at bringing the solution in-house because of...

Aug 2018
 Helpful

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VP/Other Executive

Implementation and Training

CareAdvance Enterprise is the case-management module only. We opted to never implement the...

Aug 2018
 Helpful

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VP/Other Executive

Lessons Learned

I would not buy CareAdvance Enterprise again. But at this point, we are not going to change out our...

Aug 2018
 Helpful

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VP/Other Executive

Implementation and Training

CareAdvance Enterprise has not really improved. I don’t know what Cognizant's overall strategy is to...

Aug 2018
 Helpful

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CMIO

Other Observations & Comments

CareAdvance Enterprise isn't great, but it is okay. It can integrate with QNXT and its data sources....

Jan 2018
 Helpful

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CMIO

Functionality and Upgrades

The target for our complex-case management in CareAdvance Enterprise is to identify our most complex...

Jan 2018
 Helpful

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CMIO

Implementation and Training

CareAdvance Enterprise's quality could be much better. It takes a lot of work to make it do what we...

Jan 2018
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COO

Other Observations & Comments

We are just now going live with a case management program and retooling our overall care management....

Nov 2017
 Helpful

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COO

Win/Loss - Why they were selected (by current clients)

Our selection of care management systems really came down to CareAdvance Enterprise and another...

Nov 2017
 Helpful

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COO

Implementation and Training

The issues we have experienced while getting CareAdvance Enterprise ready to go have not been...

Nov 2017
 Helpful

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COO

Other Observations & Comments

The integration between QNXT and CareAdvance Enterprise is critical. I think that Cognizant made it...

Nov 2017
 Helpful

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VP/Other Executive

Functionality and Upgrades

Our experience with CareAdvance Enterprise has been so bad. I would only recommend Cognizant to my...

Oct 2017
 Helpful

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VP/Other Executive

Functionality and Upgrades

Maybe other plans have a different experience with CareAdvance Enterprise, but we openly hate this...

Oct 2017
 Helpful

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