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User Commentary
Product
Cognizant doesn’t really do anything when it comes to interoperability. They have a solution, but we...
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Culture, Product
I argue with the vendor’s definition of integration. They sold the product as something with...
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Operations
The implementation was tough, but only because of our end users, not necessarily because of...
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Product
From an IT perspective, CareAdvance Enterprise works 10 times better than our previous product....
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Relationship, Operations
Cognizant partnered with us. Working with the vendor was a learning experience in the beginning...
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Loyalty, Product
We had integration challenges between our old product and Cognizant’s QNXT product. We had...
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Relationship
We use the product on multiple levels, and from the standpoint of product delivery, we stay very...
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Relationship
We have a very strong relationship with the vendor. Things used to be pretty rough, but we have...
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Product
We stay current with all of Cognizant’s upgrades, but their technology doesn't always stay current....
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Loyalty, Product
The product’s user interface is a bit outdated on the utilization management side. However, we are...
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Product
We are doing so much automation outside of the system in order to get data into the system and...
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Loyalty
A different vendor we considered didn't have as advanced of a care management system as Cognizant...
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Operations
We did the implementation with Cognizant together as partners. As with any implementation of a new,...
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Loyalty, Product
A different system we reviewed didn't have the type of services that we were looking for, like care,...
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Product
I would tell someone asking about CareAdvance Enterprise that if they have Facets, that makes the...
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Value
I am familiar with Cognizant, and every once in a while, they try to charge me for things that I...
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Product
We still have some lingering issues with CareAdvance Enterprise. The solution is hosted, so some of...
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Relationship, Product
The utilization management area of the application needs to be enhanced. The vendor is engaged and...
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Product
The integration with internal systems is high, but there is no capability for external integration....
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Loyalty, Value
For smaller or less complex plans, the solution functions, and it certainly supports case management...
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Relationship, Product
Cognizant has improved their platform over the past few years by taking the lead from several plans...
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Product
Specifically in utilization management, there are a lot of buried fields, so we must dig down and...
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Product, Value
The solution was supposed to fully integrate with another one of Cognizant’s products, and it has...
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Value
Our biggest frustration is the quality of the product, and then Cognizant as a whole has started to...
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