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CareAdvance Enterprise (TriZetto) Commentary
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Paul Hess
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KLAS Research Director - Paul Hess
 
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User Commentary

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CIO

Value

CareAdvantage Enterprise has improved our employee satisfaction. We have used robotic process...

Apr 2025
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CIO

Product

Cognizant has really integrated QNXT and CareAdvance Enterprise tightly. As the claims come in, they...

Apr 2025
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CIO

Operations

Cognizant has some experts, but they could be more prescriptive in helping us. We painted ourselves...

Apr 2025
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CIO

Relationship, Operations, Product

Cognizant is getting better at their own internal integration. Everything Cognizant has delivered as...

Apr 2025
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CIO

Relationship

Cognizant has a long way to go with the testing and just the optimization tools in general. A lot of...

Apr 2025
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CIO

Relationship

I don't know how Cognizant has converted me to a happy customer, but they have. When I first started...

Apr 2025
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CIO

Relationship

Cognizant is keeping their promises now, but before, they were not. I wouldn't buy the system again....

Apr 2025
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Analyst/Coordinator

Loyalty

Our staff members are starting to use CareAdvance Connect. That is the mobile platform for...

Apr 2025
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Analyst/Coordinator

Relationship, Product

CareAdvance Enterprise doesn't interface with many other systems. It interfaces with QNXT UM, and...

Apr 2025
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Analyst/Coordinator

Operations

Cognizant could work on the functionality within CareAdvance Enterprise and on users' abilities to...

Apr 2025
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CIO

Value

The main CareAdvance Enterprise product is one price. However, there is content we get from another...

Apr 2025
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CIO

Operations

With CareAdvance Enterprise, we are training clinical staff, and it is hard for clinical staff to...

Apr 2025
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CIO

Relationship, Operations

When we bought and implemented CareAdvance Enterprise, Cognizant represented it well. Since we have...

Apr 2025
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CIO

Product, Value

We are very satisfied with CareAdvance Enterprise. It has reduced some of our pain points. Using...

Apr 2025
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Director

Loyalty, Relationship, Product

Cognizant hasn’t focused on their system usability in a long time. The vendor is focused on either...

Jan 2025
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Director

Product

CareAdvance Enterprise is very configurable. We can create forms to capture data. But we have so...

Jan 2025
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Director

Value

Systems are so expensive to implement, so once we do a big implementation like CareAdvance...

Jan 2025
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Director

Loyalty, Product

Recently, for the first time in our whole use of CareAdvance Enterprise, Cognizant actually...

Jan 2025
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Director

Loyalty, Product, Value

There is a lot going on with healthcare in general. A lot of companies are struggling and are...

Jan 2025
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Manager

Loyalty, Product

If I were starting from scratch, I would look for a vendor that offers more than Cognizant. I would...

Jan 2025
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Manager

Loyalty, Relationship

Cognizant is really pushing new technology, and they are very transparent about their road map. They...

Jan 2025
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Manager

Loyalty

We are going to move to a new utilization management UI with Cognizant, and hopefully, it will be...

Jan 2025
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Manager

Loyalty

Cognizant is implementing some items for interoperability, but we are actually using another vendor...

Jan 2025
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Director

Relationship, Operations, Product

We wanted to build something on top of CareAdvance Enterprise to help our care managers be more...

Jan 2025
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Analyst/Coordinator

Relationship, Product

For the most part, Cognizant does keep promises. There have been a few hiccups along the way; that...

Nov 2024
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Analyst/Coordinator

Relationship

Cognizant provides support for upgrades. If we experience any issues, we file a ticket. They...

Nov 2024
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Analyst/Coordinator

Loyalty

Cognizant is supporting us right now with our integration goals, and I know that they are internally...

Nov 2024
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Analyst/Coordinator

Loyalty

Over the last several years, there have been many enhancements in the business rules area for both...

Nov 2024
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Analyst/Coordinator

Relationship, Operations

The vendor does communicate with us when technology changes. For example, there are some...

Nov 2024
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Analyst/Coordinator

Loyalty

Some of our tangible outcomes are related to improvements with the clinical modification case...

Nov 2024
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Analyst/Coordinator

Product

In general, the solution has been well received. We have some leaders who are open to trying new...

Nov 2024
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Analyst/Coordinator

Loyalty

The current look and feel of the solution is a little bit outdated. It hasn't been updated for a...

Nov 2024
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Analyst/Coordinator

Loyalty, Value

We are getting out of the solution what we have put into it. We have an opportunity to continue to...

Nov 2024
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Analyst/Coordinator

Loyalty, Relationship

We have had certain enhancements over the years, and those have had a focus on interacting with all...

Nov 2024
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Analyst/Coordinator

Relationship

We have an open ticket right now that has been open for quite a while and is still waiting for a...

Nov 2024
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Analyst/Coordinator

Relationship

There could be a little more collaboration in the ticket submission process. Sometimes communicating...

Nov 2024
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Analyst/Coordinator

Loyalty, Relationship

During the conferences that we have attended this year and in our user group meetings, there is a...

Nov 2024
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Analyst/Coordinator

Relationship, Operations

We communicate with Cognizant through opportunities. We participate by going to conferences and...

Nov 2024
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Manager

Loyalty, Relationship

I appreciate the collaboration of the CareAdvance Enterprise product and the development teams....

Nov 2024
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Director

Loyalty, Relationship, Product

Cognizant is supporting us with connections to other systems. They really stepped up their game by...

Aug 2024
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Director

Loyalty, Relationship, Product

Cognizant has definitely improved over the last couple of years. They have been very engaged with...

Aug 2024
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Director

Relationship

Cognizant keeps their promises for the most part. They have been such good partners for the last...

Aug 2024
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Director

Culture, Product

CareAdvance Enterprise doesn't have an appeals module, and that would be very beneficial. There...

Aug 2024
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Director

Operations

We don't purchase Cognizant’s training, but they are always really good about jumping on calls with...

Aug 2024
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