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User Commentary
Loyalty, Relationship, Product
Cognizant hasn’t focused on their system usability in a long time. The vendor is focused on either...
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Product
CareAdvance Enterprise is very configurable. We can create forms to capture data. But we have so...
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Value
Systems are so expensive to implement, so once we do a big implementation like CareAdvance...
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Loyalty, Product
Recently, for the first time in our whole use of CareAdvance Enterprise, Cognizant actually...
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Loyalty, Product, Value
There is a lot going on with healthcare in general. A lot of companies are struggling and are...
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Loyalty, Product
If I were starting from scratch, I would look for a vendor that offers more than Cognizant. I would...
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Loyalty, Relationship
Cognizant is really pushing new technology, and they are very transparent about their road map. They...
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Loyalty
We are going to move to a new utilization management UI with Cognizant, and hopefully, it will be...
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Loyalty
Cognizant is implementing some items for interoperability, but we are actually using another vendor...
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Relationship, Operations, Product
We wanted to build something on top of CareAdvance Enterprise to help our care managers be more...
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Relationship, Product
For the most part, Cognizant does keep promises. There have been a few hiccups along the way; that...
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Relationship
Cognizant provides support for upgrades. If we experience any issues, we file a ticket. They...
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Loyalty
Cognizant is supporting us right now with our integration goals, and I know that they are internally...
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Loyalty
Over the last several years, there have been many enhancements in the business rules area for both...
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Relationship, Operations
The vendor does communicate with us when technology changes. For example, there are some...
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Loyalty
Some of our tangible outcomes are related to improvements with the clinical modification case...
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Product
In general, the solution has been well received. We have some leaders who are open to trying new...
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Loyalty
The current look and feel of the solution is a little bit outdated. It hasn't been updated for a...
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Loyalty, Value
We are getting out of the solution what we have put into it. We have an opportunity to continue to...
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Loyalty, Relationship
We have had certain enhancements over the years, and those have had a focus on interacting with all...
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Relationship
We have an open ticket right now that has been open for quite a while and is still waiting for a...
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Relationship
There could be a little more collaboration in the ticket submission process. Sometimes communicating...
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Loyalty, Relationship
During the conferences that we have attended this year and in our user group meetings, there is a...
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Relationship, Operations
We communicate with Cognizant through opportunities. We participate by going to conferences and...
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Loyalty, Relationship
I appreciate the collaboration of the CareAdvance Enterprise product and the development teams....
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Loyalty, Relationship, Product
Cognizant is supporting us with connections to other systems. They really stepped up their game by...
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Loyalty, Relationship, Product
Cognizant has definitely improved over the last couple of years. They have been very engaged with...
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Relationship
Cognizant keeps their promises for the most part. They have been such good partners for the last...
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Culture, Product
CareAdvance Enterprise doesn't have an appeals module, and that would be very beneficial. There...
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Operations
We don't purchase Cognizant’s training, but they are always really good about jumping on calls with...
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Product
The CareAdvance Enterprise product is already there; it is working. The ongoing support is excellent....
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Relationship
We are making sure that we set up a cadence so that we can do more to automatically approve certain...
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Loyalty
Because we are getting a new state Medicaid program, the long-term services and supports are brand...
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Loyalty, Product
With CareAdvance Enterprise, the vendor could improve by making it a little more seamless. The...
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Relationship
The vendor is supporting us in our interoperability needs. They are helping us walk through getting...
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Operations
The ease of use is a point of contention. We have been through all of the training, so it is easier...
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