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CareAdvance Enterprise (TriZetto) Comments
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KLAS Research Director - Joe VanDeGraaff
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Joe VanDeGraaff

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joe.vandegraaff@klasresearch.com

801-734-1587

 
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User Commentary

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CMIO

Downtime is a usual occurrence with most systems and applications today. I hope that one day it...

Jan 2021
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CMIO

The vendor has been fairly supportive during recent upgrades. They provided good, but not great,...

Jan 2021
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CMIO

The integration between Cognizant's product and others hasn't really come together. I can't say...

Jan 2021
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CMIO

The system gets us by, but it isn't easy to use or flexible. It is tolerable. Once people get used...

Jan 2021
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CMIO

The vendor's proactive service has been better since the company became Cognizant, but there are...

Jan 2021
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CMIO

The basic structure of the application has minimal documentation. Our organization might have made...

Jan 2021
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CMIO

We have spent a ton of time and money on resources and implementations, and that has led to the...

Jan 2021
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CMIO

I would tell others who are looking at this system to ensure that they understand what their needs...

Jan 2021
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CMIO

The system is definitely at a stable point, and people are used to it. I hope that in a year from...

Jan 2021
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Director

We had to cancel our last release. After we tested, there were just too many defects, so we couldn’t...

Dec 2020
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Director

Cognizant provided some great support for the implementation. We have almost always been fully...

Dec 2020
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Director

I get lots of complaints about usability. Everybody wants off because of the usability of the...

Dec 2020
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Director

Cognizant is slow on the technology curve. We are still using some very old technology in some of...

Dec 2020
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Director

We get results out of the tool that impact the members. The tool provides good functionality, and we...

Dec 2020
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Director

We bought the tool because of the integration that it has with Facets, and that set it apart from...

Dec 2020
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Director

Cognizant does keep their promises. They talk about the road map, and we usually see them execute on...

Dec 2020
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Director

When we were being hosted, we were nickel-and-dimed all over the place for capabilities and...

Dec 2020
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Director

Cognizant has a lot more capabilities for Facets than they have for CareAdvance Enterprise such as...

Dec 2020
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Manager

Given the history and seeing the improvements the vendor has made, I would buy the system again. A...

Dec 2020
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Manager

Cognizant really does engage their customers. Not all customers participate, but all customers have...

Dec 2020
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Manager

Cognizant does their best to support their customers. If we have a critical issue, the vendor gets...

Dec 2020
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Manager

I would like to see some texting capabilities and an appeals module in CareAdvance Enterprise. There...

Dec 2020
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Manager

If we had executive involvement from Cognizant, I don't think that it helped us at all. We had a lot...

Dec 2020
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Manager

CareAdvance Enterprise is pretty user friendly, intuitive, and easy to navigate, but the...

Dec 2020
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Analyst/Coordinator

Coming out of the upgrade, we had some questions about the stability and the state of affairs. We...

Dec 2020
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Analyst/Coordinator

When we did the initial upgrade, that was a struggle. We did the last upgrade pretty much...

Dec 2020
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Analyst/Coordinator

We have had a great support team from Cognizant that has aligned with us. The product owners at the...

Dec 2020
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Analyst/Coordinator

One of the things I really like is we are as engaged as we want to be regarding the product road map...

Dec 2020
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Analyst/Coordinator

As a user group, we are trying to be more involved with what is being rolled into the releases. With...

Dec 2020
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Analyst/Coordinator

We worked with Cognizant’s implementation team, and as we have matured with the platform and our...

Dec 2020
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Analyst/Coordinator

A couple of large organizations have really driven the direction of the product to the extent that...

Dec 2020
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Analyst/Coordinator

I was heavily involved in our selection of the product. It wasn't my first choice. The platform has...

Dec 2020
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Director

I haven’t recently seen a lot of new things with the new system. No care management system is...

Nov 2020
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Director

Cognizant doesn't provide any ongoing training for us. Upgrades are really hard with Cognizant. We...

Nov 2020
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Director

Cognizant is good at providing a configurable system to attempt to meet our needs. My personal...

Nov 2020
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Director

Cognizant gives us a lot of tools to collect from discrete data elements. They give users a way to...

Nov 2020
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VP/Other Executive

There is integration between the vendor's products, but there are issues with that. The solutions...

Nov 2020
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VP/Other Executive

Our nurses seem to struggle with the system from time to time, but we have also had a bit of...

Nov 2020
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VP/Other Executive

I don’t anticipate things changing much in a year from now based on the product road map and the...

Nov 2020
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