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CareAdvance Enterprise (TriZetto)
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Joe VanDeGraaff
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User Commentary

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CIO

Functionality and Upgrades

We use the product on multiple levels, and from the standpoint of product delivery, we stay very...

Mar 2023
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CIO

Relationship

We have a very strong relationship with the vendor. Things used to be pretty rough, but we have...

Mar 2023
||
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CIO

Functionality and Upgrades

We stay current with all of Cognizant’s upgrades, but their technology doesn't always stay current....

Mar 2023
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CIO

Technology

The product’s user interface is a bit outdated on the utilization management side. However, we are...

Mar 2023
||
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CIO

Functionality and Upgrades

We are doing so much automation outside of the system in order to get data into the system and...

Mar 2023
||
(0)
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CIO

Win/Loss - Why they were not selected (by non-clients)

A different vendor we considered didn't have as advanced of a care management system as Cognizant...

Mar 2023
||
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CIO

Implementation and Training

We did the implementation with Cognizant together as partners. As with any implementation of a new,...

Mar 2023
||
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CIO

Win/Loss - Why they were selected (by current clients)

A different system we reviewed didn't have the type of services that we were looking for, like care,...

Mar 2023
||
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Director

Other Observations & Comments

I would tell someone asking about CareAdvance Enterprise that if they have Facets, that makes the...

Jan 2023
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Director

Sales and Contracting

I am familiar with Cognizant, and every once in a while, they try to charge me for things that I...

Jan 2023
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(0)
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Director

Other Observations & Comments

We still have some lingering issues with CareAdvance Enterprise. The solution is hosted, so some of...

Jan 2023
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(0)
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Manager

Service and Support

The utilization management area of the application needs to be enhanced. The vendor is engaged and...

Dec 2022
||
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Director

Interfacing and Integration

The integration with internal systems is high, but there is no capability for external integration....

Nov 2022
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(0)
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Director

Technology

For smaller or less complex plans, the solution functions, and it certainly supports case management...

Nov 2022
||
(0)
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Director

Functionality and Upgrades

Cognizant has improved their platform over the past few years by taking the lead from several plans...

Nov 2022
||
(0)
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Director

Functionality and Upgrades

Specifically in utilization management, there are a lot of buried fields, so we must dig down and...

Nov 2022
||
(0)
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CIO

Interfacing and Integration

The solution was supposed to fully integrate with another one of Cognizant’s products, and it has...

Nov 2022
||
(0)
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CIO

ROI / Cost

Our biggest frustration is the quality of the product, and then Cognizant as a whole has started to...

Nov 2022
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(0)
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Manager

Relationship

We have a collaborative relationship with the vendor. The vendor has some technical folks who...

Aug 2022
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(0)
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Manager

Technology

It is questionable whether or not I would buy this product again. I feel as though the vendor has...

Aug 2022
||
(0)
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Manager

Functionality and Upgrades

There are several licenses associated with using the vendor’s web services and APIs. The vendor is...

Aug 2022
||
(0)
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Manager

Future Outlook

Later this year, the vendor will be delivering a new user interface for case management. Once we get...

Aug 2022
||
(0)
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Manager

Service and Support

The support team is very responsive. We meet with them routinely to discuss any issues or defects...

Aug 2022
||
(0)
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Manager

Relationship

The vendor is really good about delivering what they say they are going to deliver. They don’t keep...

Aug 2022
||
(0)
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Manager

Technology

The vendor has delivered some new technology with their advanced business rules, and that technology...

Aug 2022
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(0)
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Manager

Functionality and Upgrades

We did uncover quite a few defects with our last couple of upgrades. The vendor fixed the defects...

Aug 2022
||
(0)
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Director

Technology

CareAdvance Enterprise had some bumps early on, but I think it has been pretty solid and has...

Jun 2022
||
(0)
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VP/Other Executive

Implementation and Training

The training for the system gets diluted because of the broadness of the content within the system.

Mar 2022
||
(0)
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VP/Other Executive

Future Outlook

We are moving away from the system for the pretty large reason of it not being able to meet our...

Mar 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

We have a level of comfort with the system. Our people have been using it for a while, and it is...

Mar 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

When we try to do anything with the data in the system, the ease of use drops down because we can't...

Mar 2022
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(0)
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VP/Other Executive

Service and Support

We are talking to people within the vendor organization who have good titles, and then our issues...

Mar 2022
||
(0)
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VP/Other Executive

Relationship

The vendor has gotten better about interacting with us and trying to deliver on their word. That has...

Mar 2022
||
(0)
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VP/Other Executive

ROI / Cost

The vendor doesn't nickel-and-dime, but they try to get to the dollar. They don't charge at a micro...

Mar 2022
||
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