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CareAdvance Enterprise (TriZetto) Commentary
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Bradley Hunter
VP VBC, Payer, and Core Solutions
KLAS VP VBC, Payer, and Core Solutions - Bradley Hunter
 
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User Commentary

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Analyst/Coordinator

Relationship, Product

For the most part, Cognizant does keep promises. There have been a few hiccups along the way; that...

Nov 2024
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(0)
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Analyst/Coordinator

Relationship

Cognizant provides support for upgrades. If we experience any issues, we file a ticket. They...

Nov 2024
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(0)
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Analyst/Coordinator

Loyalty

Cognizant is supporting us right now with our integration goals, and I know that they are internally...

Nov 2024
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(0)
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Analyst/Coordinator

Loyalty

Over the last several years, there have been many enhancements in the business rules area for both...

Nov 2024
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Analyst/Coordinator

Relationship, Operations

The vendor does communicate with us when technology changes. For example, there are some...

Nov 2024
||
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Analyst/Coordinator

Loyalty

Some of our tangible outcomes are related to improvements with the clinical modification case...

Nov 2024
||
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Analyst/Coordinator

Product

In general, the solution has been well received. We have some leaders who are open to trying new...

Nov 2024
||
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Analyst/Coordinator

Loyalty

The current look and feel of the solution is a little bit outdated. It hasn't been updated for a...

Nov 2024
||
(0)
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Analyst/Coordinator

Loyalty, Value

We are getting out of the solution what we have put into it. We have an opportunity to continue to...

Nov 2024
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Analyst/Coordinator

Loyalty, Relationship

We have had certain enhancements over the years, and those have had a focus on interacting with all...

Nov 2024
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(0)
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Analyst/Coordinator

Relationship

We have an open ticket right now that has been open for quite a while and is still waiting for a...

Nov 2024
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(0)
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Analyst/Coordinator

Relationship

There could be a little more collaboration in the ticket submission process. Sometimes communicating...

Nov 2024
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

During the conferences that we have attended this year and in our user group meetings, there is a...

Nov 2024
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Analyst/Coordinator

Relationship, Operations

We communicate with Cognizant through opportunities. We participate by going to conferences and...

Nov 2024
||
(0)
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Manager

Loyalty, Relationship

I appreciate the collaboration of the CareAdvance Enterprise product and the development teams....

Nov 2024
||
(0)
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Director

Loyalty, Relationship, Product

Cognizant is supporting us with connections to other systems. They really stepped up their game by...

Aug 2024
||
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Director

Loyalty, Relationship, Product

Cognizant has definitely improved over the last couple of years. They have been very engaged with...

Aug 2024
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Director

Relationship

Cognizant keeps their promises for the most part. They have been such good partners for the last...

Aug 2024
||
(0)
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Director

Culture, Product

CareAdvance Enterprise doesn't have an appeals module, and that would be very beneficial. There...

Aug 2024
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Director

Operations

We don't purchase Cognizant’s training, but they are always really good about jumping on calls with...

Aug 2024
||
(0)
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CIO

Product

The CareAdvance Enterprise product is already there; it is working. The ongoing support is excellent....

Jun 2024
||
(0)
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CIO

Relationship

We are making sure that we set up a cadence so that we can do more to automatically approve certain...

Jun 2024
||
(0)
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Analyst/Coordinator

Loyalty

Because we are getting a new state Medicaid program, the long-term services and supports are brand...

Feb 2024
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(0)
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Analyst/Coordinator

Loyalty, Product

With CareAdvance Enterprise, the vendor could improve by making it a little more seamless. The...

Feb 2024
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(0)
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Analyst/Coordinator

Relationship

The vendor is supporting us in our interoperability needs. They are helping us walk through getting...

Feb 2024
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Analyst/Coordinator

Operations

The ease of use is a point of contention. We have been through all of the training, so it is easier...

Feb 2024
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(0)
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Director

Relationship

Cognizant is a great collaborative partner. They are always willing to jump in and work with us on...

Feb 2024
||
(0)
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Director

Loyalty, Product

We have some other solutions that integrate with CareAdvance Enterprise, and that integration is a...

Feb 2024
||
(0)
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Director

Culture, Relationship

We have a support and maintenance contract with Cognizant, so we can go to them if we need their...

Feb 2024
||
(0)
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Director

Product

Overall, CareAdvance Enterprise is a pretty smooth platform, but Cognizant could always make it a...

Feb 2024
||
(0)
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Director

Relationship

We have resources we can reach out to directly, so I don't need to be thrown into some big queue and...

Feb 2024
||
(0)
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Director

Value

We definitely receive our money's worth. Back in the beginning, CareAdvance Enterprise was a bit on...

Feb 2024
||
(0)
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Manager

Relationship

Cognizant responds to us quickly when we have issues, and their people are generally available. When...

Feb 2024
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Manager

Loyalty, Product

One of the system's biggest selling points for us was that it is compatible with another of our...

Feb 2024
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Manager

Loyalty

We can send faxes from the system. That is a technical workaround for the system, though, and it is...

Feb 2024
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(0)
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Manager

Culture, Value

I don't think we get any unexpected charges from the vendor, but everything has a cost. The vendor's...

Feb 2024
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(0)
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Manager

Operations, Product

Cognizant implemented the first version of the system with us, and now, we pretty much do everything...

Feb 2024
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Manager

Product

One of the biggest pain points our users have with the system is stability. The system is very slow...

Feb 2024
||
(0)
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Manager

Relationship

It takes a while for us to get the vendor's executives to be engaged, but once they are, things are...

Feb 2024
||
(0)
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