CareAdvance Enterprise (TriZetto)
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Subject Expert
Joe VanDeGraaff
Research Director
Commentary Summary
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User Commentary
Interfacing and Integration
The integration with internal systems is high, but there is no capability for external integration....
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Technology
For smaller or less complex plans, the solution functions, and it certainly supports case management...
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Functionality and Upgrades
Cognizant has improved their platform over the past few years by taking the lead from several plans...
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Functionality and Upgrades
Specifically in utilization management, there are a lot of buried fields, so we must dig down and...
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Interfacing and Integration
The solution was supposed to fully integrate with another one of Cognizant’s products, and it has...
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ROI / Cost
Our biggest frustration is the quality of the product, and then Cognizant as a whole has started to...
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Relationship
We have a collaborative relationship with the vendor. The vendor has some technical folks who...
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Technology
It is questionable whether or not I would buy this product again. I feel as though the vendor has...
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Functionality and Upgrades
There are several licenses associated with using the vendor’s web services and APIs. The vendor is...
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Future Outlook
Later this year, the vendor will be delivering a new user interface for case management. Once we get...
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Service and Support
The support team is very responsive. We meet with them routinely to discuss any issues or defects...
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Relationship
The vendor is really good about delivering what they say they are going to deliver. They don’t keep...
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Technology
The vendor has delivered some new technology with their advanced business rules, and that technology...
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Functionality and Upgrades
We did uncover quite a few defects with our last couple of upgrades. The vendor fixed the defects...
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Technology
CareAdvance Enterprise had some bumps early on, but I think it has been pretty solid and has...
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Implementation and Training
The training for the system gets diluted because of the broadness of the content within the system.
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Future Outlook
We are moving away from the system for the pretty large reason of it not being able to meet our...
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Functionality and Upgrades
We have a level of comfort with the system. Our people have been using it for a while, and it is...
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Functionality and Upgrades
When we try to do anything with the data in the system, the ease of use drops down because we can't...
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Service and Support
We are talking to people within the vendor organization who have good titles, and then our issues...
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Relationship
The vendor has gotten better about interacting with us and trying to deliver on their word. That has...
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ROI / Cost
The vendor doesn't nickel-and-dime, but they try to get to the dollar. They don't charge at a micro...
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