CareAdvance Enterprise (TriZetto)
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Joe VanDeGraaff
Vice President
KLAS Vice President - Joe VanDeGraaff
 
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User Commentary

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Director

Product

Cognizant doesn’t really do anything when it comes to interoperability. They have a solution, but we...

May 2023
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Analyst/Coordinator

Culture, Product

I argue with the vendor’s definition of integration. They sold the product as something with...

Apr 2023
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Analyst/Coordinator

Operations

The implementation was tough, but only because of our end users, not necessarily because of...

Apr 2023
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Analyst/Coordinator

Product

From an IT perspective, CareAdvance Enterprise works 10 times better than our previous product....

Apr 2023
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Analyst/Coordinator

Relationship, Operations

Cognizant partnered with us. Working with the vendor was a learning experience in the beginning...

Apr 2023
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Analyst/Coordinator

Loyalty, Product

We had integration challenges between our old product and Cognizant’s QNXT product. We had...

Apr 2023
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CIO

Relationship

We use the product on multiple levels, and from the standpoint of product delivery, we stay very...

Mar 2023
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CIO

Relationship

We have a very strong relationship with the vendor. Things used to be pretty rough, but we have...

Mar 2023
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CIO

Product

We stay current with all of Cognizant’s upgrades, but their technology doesn't always stay current....

Mar 2023
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CIO

Loyalty, Product

The product’s user interface is a bit outdated on the utilization management side. However, we are...

Mar 2023
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CIO

Product

We are doing so much automation outside of the system in order to get data into the system and...

Mar 2023
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CIO

Loyalty

A different vendor we considered didn't have as advanced of a care management system as Cognizant...

Mar 2023
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CIO

Operations

We did the implementation with Cognizant together as partners. As with any implementation of a new,...

Mar 2023
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CIO

Loyalty, Product

A different system we reviewed didn't have the type of services that we were looking for, like care,...

Mar 2023
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Director

Product

I would tell someone asking about CareAdvance Enterprise that if they have Facets, that makes the...

Jan 2023
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Director

Value

I am familiar with Cognizant, and every once in a while, they try to charge me for things that I...

Jan 2023
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Director

Product

We still have some lingering issues with CareAdvance Enterprise. The solution is hosted, so some of...

Jan 2023
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Manager

Relationship, Product

The utilization management area of the application needs to be enhanced. The vendor is engaged and...

Dec 2022
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Director

Product

The integration with internal systems is high, but there is no capability for external integration....

Nov 2022
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Director

Loyalty, Value

For smaller or less complex plans, the solution functions, and it certainly supports case management...

Nov 2022
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Director

Relationship, Product

Cognizant has improved their platform over the past few years by taking the lead from several plans...

Nov 2022
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Director

Product

Specifically in utilization management, there are a lot of buried fields, so we must dig down and...

Nov 2022
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CIO

Product, Value

The solution was supposed to fully integrate with another one of Cognizant’s products, and it has...

Nov 2022
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CIO

Value

Our biggest frustration is the quality of the product, and then Cognizant as a whole has started to...

Nov 2022
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