CareAdvance Enterprise (TriZetto) Commentary
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Subject Expert
Bradley Hunter
VP VBC, Payer, and CORE
KLAS VP VBC, Payer, and CORE - Bradley Hunter
 
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User Commentary

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Analyst/Coordinator

Loyalty

Because we are getting a new state Medicaid program, the long-term services and supports are brand...

Feb 2024
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Analyst/Coordinator

Loyalty, Product

With CareAdvance Enterprise, the vendor could improve by making it a little more seamless. The...

Feb 2024
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Analyst/Coordinator

Relationship

The vendor is supporting us in our interoperability needs. They are helping us walk through getting...

Feb 2024
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Analyst/Coordinator

Operations

The ease of use is a point of contention. We have been through all of the training, so it is easier...

Feb 2024
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Director

Relationship

Cognizant is a great collaborative partner. They are always willing to jump in and work with us on...

Feb 2024
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Director

Loyalty, Product

We have some other solutions that integrate with CareAdvance Enterprise, and that integration is a...

Feb 2024
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Director

Culture, Relationship

We have a support and maintenance contract with Cognizant, so we can go to them if we need their...

Feb 2024
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Director

Product

Overall, CareAdvance Enterprise is a pretty smooth platform, but Cognizant could always make it a...

Feb 2024
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Director

Relationship

We have resources we can reach out to directly, so I don't need to be thrown into some big queue and...

Feb 2024
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Director

Value

We definitely receive our money's worth. Back in the beginning, CareAdvance Enterprise was a bit on...

Feb 2024
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Manager

Relationship

Cognizant responds to us quickly when we have issues, and their people are generally available. When...

Feb 2024
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Manager

Loyalty, Product

One of the system's biggest selling points for us was that it is compatible with another of our...

Feb 2024
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Manager

Loyalty

We can send faxes from the system. That is a technical workaround for the system, though, and it is...

Feb 2024
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Manager

Culture, Value

I don't think we get any unexpected charges from the vendor, but everything has a cost. The vendor's...

Feb 2024
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Manager

Operations, Product

Cognizant implemented the first version of the system with us, and now, we pretty much do everything...

Feb 2024
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Manager

Product

One of the biggest pain points our users have with the system is stability. The system is very slow...

Feb 2024
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Manager

Relationship

It takes a while for us to get the vendor's executives to be engaged, but once they are, things are...

Feb 2024
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Director

Operations

Cognizant is really helpful in terms of educating us and things like that. Also, our implementation...

Nov 2023
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Director

Relationship

Cognizant’s people are good to work with. They are knowledgeable and have access to not just...

Nov 2023
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Director

Product

Overall, we are happy with CareAdvance Enterprise. It is working, so it is not something that...

Nov 2023
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Director

Loyalty

We are looking forward to a lot of the new features that we see coming out for CareAdvance...

Nov 2023
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CIO

Loyalty

Cognizant is looking at innovating their platform, and I am seeing a bit of trend shifting in the...

Sep 2023
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Director

Product

Cognizant doesn’t really do anything when it comes to interoperability. They have a solution, but we...

May 2023
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Analyst/Coordinator

Culture, Product

I argue with the vendor’s definition of integration. They sold the product as something with...

Apr 2023
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Analyst/Coordinator

Operations

The implementation was tough, but only because of our end users, not necessarily because of...

Apr 2023
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Analyst/Coordinator

Product

From an IT perspective, CareAdvance Enterprise works 10 times better than our previous product....

Apr 2023
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Analyst/Coordinator

Relationship, Operations

Cognizant partnered with us. Working with the vendor was a learning experience in the beginning...

Apr 2023
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Analyst/Coordinator

Loyalty, Product

We had integration challenges between our old product and Cognizant’s QNXT product. We had...

Apr 2023
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CIO

Relationship

We use the product on multiple levels, and from the standpoint of product delivery, we stay very...

Mar 2023
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CIO

Relationship

We have a very strong relationship with the vendor. Things used to be pretty rough, but we have...

Mar 2023
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CIO

Product

We stay current with all of Cognizant’s upgrades, but their technology doesn't always stay current....

Mar 2023
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CIO

Loyalty, Product

The product’s user interface is a bit outdated on the utilization management side. However, we are...

Mar 2023
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CIO

Product

We are doing so much automation outside of the system in order to get data into the system and...

Mar 2023
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CIO

Loyalty

A different vendor we considered didn't have as advanced of a care management system as Cognizant...

Mar 2023
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CIO

Operations

We did the implementation with Cognizant together as partners. As with any implementation of a new,...

Mar 2023
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CIO

Loyalty, Product

A different system we reviewed didn't have the type of services that we were looking for, like care,...

Mar 2023
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