Alarm Management 2014
Early Efforts to Tame Alarms

WORTH KNOWING:

EMERGING MARKET WITH EMERGING LEADERS

Alarm management beyond nurse call is an emerging market. Connexall is the early leader in performance and market share in this area. Connexall’s performance score places them in the top 4% of IT products monitored by KLAS. Customers report that Cardiopulmonary Corp., Extension Healthcare, and Cerner CareAware also perform well. Spok and Philips have room to improve as they look to expand.

INBOUND AND OUTBOUND: WHO CAN HANDLE IT ALL?

Connexall is very flexible for inbound sources (though focused on alarms) and outbound delivery. Cerner CareAware and Extension are more flexible with inbound sources than outbound delivery methods. Spok is very flexible for outbound delivery. Philips has proven flexible in receiving numerous inbound sources and delivering alarms. Philips and Extension customers noted the most difficulty incorporating inbound alarms. Cardiopulmonary Corp. is primarily incorporating ventilator-type information and delivering that to monitoring stations/pagers.

NO PRESCRIPTIVE APPROACH, BUT VENDOR PARTNERS EXIST

In this emerging market, providers do not receive a prescriptive, standardized approach to reducing alarm fatigue. However, some vendors excel at implementing provider-developed strategies. Customers praise Connexall’s service-oriented culture and laud Cardiopulmonary Corp.’s ventilator guidance. Customers are pleased with Cerner’s CareAware executive engagement and Extension’s proactive guidance but noted that both vendor shave growing pains. Spok customer experiences depend on the customers’ representative, and Philips customers noted little ongoing involvement from the vendor.

REPORTING/ANALYTICS NEED DEVELOPMENT

Comprehensive, easily consumable analytics that target alarms to reduce fatigue are largely missing today. Only Cardiopulmonary Corp.’s tools are highly regarded,though they are limited to alarm audits or ventilator data. Customers said that Connexall’s canned reports lack detail and that Cerner CareAware’s reports, though comprehensive, require special training. Other vendors’ tools are not frequently used or were rated very poorly.

BOTTOM LINE ON VENDORS

CARDIOPULMONARY CORP

Second largest alarm management customer base.+ Regarded as flexible, though limited on inbound alarms (ventilator/pulse oximeters) and outbound delivery methods (monitoring stations/pagers). Highly regarded service. Easy to use. Good reporting tools for auditing alarms and viewing discrete data.

CERNER

Few alarm management customers. Good executive involvement and proactive response, though inconsistent when sharing best practices. Very flexible for inbound sources. Outbound delivery generally limited to monitoring stations, wireless phones, and smartphones. Comprehensive reporting views require specialized training.

CONNEXALL

Largest alarm management customer base; extremely high performer (96th percentile of all KLAS-monitored products). Proactive service and good vendor guidance. Regarded as flexible; delivers all inbound alarms (but little patient information) through numerous outbound methods. Canned reports limited and lacking detail.

EXTENSION HEALTHCARE

Smallest alarm management customer base. Good, but stretched, support. Many contributing inbound sources. Limited delivery methods—wireless phones most common. Limited usage of reporting tools for alarm audits.

Project Manager
Robert Ellis