Cerner Revenue Cycle Management, Report 4 of 4
Cerner Customers Waiting on Tangible Results

Author
Boyd Stewart

Author
Alex McIntosh

February 13, 2020 | Read Time: 5 minutes

In August 2018, representatives from some of Cerner’s largest and most complex customers met with Cerner executives to participate in a transparent summit around revenue cycle success. The purpose of this summit was to provide insights that would enable Cerner to conduct a significant pivot to regain client confidence and deliver a world-class RCM solution. In KLAS’ previous follow-up reports, customers reported that Cerner has delivered a road map, become more transparent, and worked to improve client relationships. This report is the final in the series and focuses on the tangible improvements that have been realized since the August 2018 summit.

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Key Findings

Overall Satisfaction among Live Customers Trending Down Since 2018 Summit
Most Customers Not Seeing Tangible Progress
Customers Waiting for Next Step(s) beyond Relationship Improvements
Fewer Customers in the Middle Ground When It Comes to Confidence in Cerner
Almost All Feel Cerner Is Headed in Right Direction; Most Anticipate Some Improvement in the Next 12 Months
Cerner RCM Customers Need More Wins to Increase Satisfaction

Writer
Alex McIntosh

Designer
Jess Wallace-Simpson

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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2021 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.