Clinical Documentation Improvement 2021
Who Excels With Both Technology and Relationships?

Author
Daniel Zeitner

Author
Jennifer Hickenlooper

February 11, 2021 | Read Time: 6 minutes

Some significant changes have occurred in the clinical documentation improvement (CDI) market in the last couple of years, including vendor acquisitions and technology developments. This report examines how these and other factors have impacted the customer experience, seeking to uncover which vendors provide strong technology as well as the relationships and guidance healthcare organizations need to be successful.

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Key Findings:

Vendor Landscape
Iodine’s Full Solution Gaining Momentum; Energy Remains High for 3M 360 Encompass CDI
ChartWise Generates Positive Outcomes, Mostly for Midsize/Small Organizations
3M 360 Encompass CDI Delivers Strong Technology; Other Aspects of the Customer Experience Less Positive
Strong Training from Nuance Leads to Good Outcomes; Lack of Expected Functionality Causing Some to Look Elsewhere
Optum Customers Generally Satisfied, Looking for More Proactive Direction
ChartWise & Iodine Stand Out for High-Quality Training

Designer
Jess Wallace-Simpson

Project Manager
Natalie Jamison

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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2021 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.