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2024 BEST IN KLAS
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Emerging Insights Recap
January–June 2024
Author
Ryan Oliver
Author
Kyle Chilton
Throughout the year, KLAS publishes a series of single-solution reports that inform the market about new solutions, or solutions newly measured by KLAS, that may help improve the delivery of healthcare. These reports—called Emerging Insights reports—include:
- First Looks: Focused on a newer solution from an established vendor or a solution from an established vendor KLAS is measuring for the first time
- Emerging Company Spotlights: Focused on solutions from emerging companies
- Case Studies: Focused on the experience of one or two customers using a very new solution
Ambient Speech Solutions
What Does Abridge Do?
(a customer explains)
“Abridge uses AI technology to securely listen to provider and patient encounters. In less than a minute, it takes the dialogue of the patient visit and uses AI to provide a drafted note based on the conversation. The provider can review the draft, make any corrections, and then link the draft directly into the notes in the EHR that is being used.”
—Director
Outcomes achieved by customers:
- Decreased physician burnout
- Improved same-day closures
- Enhanced workflow
- Better patient experience
- Increased documentation accuracy
Company information†:
- CEO: Dr. Shiv Rao
- Headquarters: Pittsburgh, PA
- Healthcare market: United States
- Number of employees: 70
† Information current at time of publication
What Does Suki Do?
(a customer explains)
“Suki provides an ambient listening solution that is bidirectionally integrated with our EHR. The system reduces providers’ cognitive burden and facilitates more patient-facing engagement in each encounter. The software documents the relevant facts appropriately in the appointment notes according to the template while allowing the provider to modify things as needed.”
—Director
Outcomes achieved by customers:
- Decreased physician burnout
- Improved same-day closures
- Enhanced workflow
- Better patient experience
- Increased documentation accuracy
Company information†:
- CEO: Punit Soni
- Headquarters: Redwood City, CA
- Healthcare market: United States
- Number of employees: 150
† Information current at time of publication
Capacity Optimization Management
Edgility: Improving Patient Throughput with AI-Enabled Tools
Published May 2024
What Does Edgility Do?
(a customer explains)
“We use Edgility Platform to extract data from our EMR to assist with patient movement, capacity, and demand. My staff in patient throughput uses the system to determine which patients need admission, which patients need discharge, and how we make decisions to move patients through our organization in a timely manner.”
—VP/other executive
Outcomes achieved by customers:
- More efficient capacity management
- Decreased length of stay
- Faster throughput and more efficient discharge
Company information†:
- CEO: Balaji Ramadoss
- Headquarters: Tampa, FL
- Healthcare market: United States
- Number of employees: 15
† Information current at time of publication
What Does LeanTaaS iQueue for Inpatient Flow Do?
(a customer explains)
“iQueue for Inpatient Flow utilizes machine learning and predictive analytics to help us be proactive and transparent about our capacity management tactics with our frontline teams across all departments. . . . iQueue for Inpatient Flow has given us the ability to decrease chaos and create standard work for our frontline teams.”
—Director
Outcomes achieved by customers:
- Reduced length of stay
- Reduced EG boarding hours
- Improved ability to predict admissions and discharges
- More efficient bed management
Company information†:
- CEO: Mohan Giridharadas
- Headquarters: Santa Clara, CA
- Healthcare market: United States
- Number of employees: ~350
† Information current at time of publication
Front Office/Practice Management
What Does CareStack PMS Do?
(a customer explains)
“CareStack PMS is our web-based dental software. It is basically our charting software, our periodontology software, our treatment planning software, and everything we need to operate successfully in a dental office.”
—Manager
Outcomes achieved by customers:
- Streamlined practice management
- Seamless clinical and patient experience
Company information†:
- CEO: Abhi Krishna
- Headquarters: Kissimmee, FL
- Healthcare market: United States (dental)
- Number of employees: 600
† Information current at time of publication
What Does Simple Interact Do?
(a customer explains)
“The product is our patient engagement application for previsit preparation, reminders, and paperwork. The tool is integrated with our system to bring relevant information to our providers at the time of service. The product also handles patient reviews post-visit. It helps us manage digital patient engagement through a texting platform. It handles intake paperwork, such as surveys and patient questionnaires, by digitally collecting insurance information.”
—VP/other executive
Outcomes achieved by customers:
- Streamlined front office operations
- Reduced manual data entry hours
- Increased patient feedback and rating participation
- Resolved patient communication issues
Company information†:
- CEO: Ravi Kalidindi
- Headquarters: Dallas, TX
- Healthcare market: United States
- Number of employees: 15
† Information current at time of publication
Global Solutions
Bionexo: Supply Chain Optimization and Price Transparency for Reduced Costs
Published April 2024
What Does Bionexo Do?
(a customer explains)
“We use the Bionexo platform to obtain quotes for the market, materials, and medications. We use the platform to conduct broad market research and manage our hospitals. We have several units actively using the platform.”
—Analyst
Outcomes achieved by customers:
- Accurate and secure supplier information
- Financial purchasing transparency for public entities
- Savings because of access to best prices
- Systemization of purchasing processes
Company information†:
- CEO: Rafael Barbosa
- Headquarters: São Paulo, Brazil
- Healthcare market: Brazil
- Number of employees: 550
† Information current at time of publication
What Does iMEDWAY Do?
(a customer explains)
“iMEDWAY offers an integrated, full line of products to bring a unified and consistent patient experience to the hospital by minimizing the interfaces needed for data exchange. iMEDWAY has a friendly user interface and rich product line that can largely meet the growing information needs of hospitals.”
—Director
Outcomes achieved by customers:
- Digital standardization of health records
- Ability to capture and effectively use clinical and operational data
- Increased hospital service quality and revenue
- Reduced physician administrative burden
Company information†:
- Founder: Willian Han
- Headquarters: Beijing, China
- Healthcare market: China
- Number of employees: 3,900
† Information current at time of publication
What Does Mirth Connect by NextGen Healthcare Do?
(a customer explains)
“We use Mirth Connect as our enterprise integration engine. It primarily has capabilities around HL7 interfaces, but we have found it has integration capabilities beyond that. We utilize the system for all of the HL7 interfaces between our EMR and other hospital-based systems.”
—Manager
Outcomes achieved by customers:
- Reliable information synchronization across integrated systems
- Reduced integration costs
Company information†:
- CEO: David Sides
- Headquarters: Primarily remote
- Healthcare market: North America, South America, Europe, Africa, Asia, Australia
- Number of employees: 2,100
† Information current at time of publication
What Does Proscia Do?
(a customer explains)
“Proscia is a tech company involved with developing software to display the images we use for digital diagnostics. So they developed our image management system (IMS), and they are involved in producing associated software with that, such as AI applications and integration with third parties.”
—Physician
Outcomes achieved by customers:
- Become scanner agnostic
- Become AI agnostic
- Improve turnaround times
- House images for research purposes
- Modernize lab to attract talent
Company information†:
- CEO: David West
- Headquarters: Philadelphia, PA
- Healthcare market: United States, Netherlands, Spain
- Number of employees: 95
† Information current at time of publication
What Does Roche navify Analytics Do?
(a customer explains)
“The product gives us access to data that has not been historically available at our fingertips, and that helps us to answer our questions regarding workflow optimization. This tool takes data from our laboratory chemistry analyzer and consolidates it into information. The tool is an analytics engine that takes lots of data from an instrument and makes it into meaningful insights.”
—Director
Outcomes achieved by customers:
- Improved operational efficiency
- Faster report turnaround times
- Increased visibility into difficult-to-understand data
Company information†:
- Global Head, Lab Insights, Roche Information Solutions: Ralf Maier-Reinhardt
- Headquarters: Basel, Switzerland
- Healthcare market: United States, Finland, France, United Kingdom, Ireland, Jordan, Saudi Aradia, Argentina, Dominican Republic, Brazil
- Number of employees: 100
† Information current at time of publication
Vodafone Egypt: Assisting Healthcare Clients in Digital Adoption and Increased Efficiency
Published February 2024
What Does Vodafone Egypt Do?
(a customer explains)
“Vodafone is the prime contractor of our project, and they facilitate all of the organizing functions between us and the vendor. Also, Vodafone is controlling the communication between us as the customer and the government entity sponsoring this project. They are orchestrating the coordination of all our roles. Because they are a strong company, they fill their role very efficiently, and I feel secure because they are controlling all the work.”
—Customer
Outcomes achieved by customers:
- Project implementation
- Delivered expected level of adoption
- Made project known within Egypt and increased return on investment through project marketing
- Increased staff knowledge, including IT engineers and HR
Company information†:
- CEO: Mohamed AbdAllah
- Headquarters: Cairo, Egypt
- Healthcare market: Egypt
- Number of employees: 10,000
† Information current at time of publication
Patient Experience
What Does Intelichart Do?
(a customer explains)
“InteliChart Patient Portal is our primary patient portal where patients can access their medical records and communicate with us. We also use the system as our primary means of outward communication with our patients, whether for appointment reminders, patient surveys, or feedback.”
—Manager
Outcomes achieved by customers:
- Increased patient engagement and satisfaction
- Easy communication with all patients
- Validated eligibility within patient portal
Company information†:
- CEO: Gary Hamilton
- Headquarters: Charlotte, NC
- Healthcare market: United States
- Number of employees: 90
† Information current at time of publication
What Does Mytonomy Do?
(a customer explains)
“With Mytonomy, there are two core areas. One is a microlearning platform in a video format for our patients so they can easily digest information. . . . In addition, Mytonomy Cloud for Healthcare provides us with a lot of information about which patients are actually using the system based on clinical conditions and the procedures the patients are undergoing. The system also helps us understand what things are most useful to those patients.“
—CIO
Outcomes achieved by customers:
- Increased patient engagement with assigned education
- Patients more prepared for procedures
- Improved customer experiences, HCAHPS scores, and NPS
Company information†:
- CEO: Anjali Kataria
- Headquarters: Bethesda, MD
- Healthcare market: United States
- Number of employees: 48
† Information current at time of publication
Vital ERAdvisor: Keeping ER Patients More Informed and Engaged
Published February 2024
What Does Vital ERAdvisor Do?
(a customer explains)
“Vital utilizes AI technology to send real-time updates to patients on the progress of their current ER visit to their mobile devices. The technology also sends anticipated times. And then the software follows up with patients to ensure that they are complying with follow-up visits. So basically the software helps with closed-loop communication with patients.”
—Manager
Outcomes achieved by customers:
- Patient engagement before and after treatments
- Improved NPS
- Reduction in LWBS patients
Company information†:
- CEO: Aaron Patzer
- Headquarters: Claymont, DE
- Healthcare market: United States
- Number of employees: 85
† Information current at time of publication
Population Health Management
What Does COPE Health Solutions ARC Do?
(a customer explains)
“ARC allows us to leverage data to optimize our contracts, help physicians manage their patients, and improve patient care, medical costs, and hospitalizations. ARC ingests claims data from the payers, and then we have access to information about who is in the hospital, who is a high-cost patient, who is on expensive medications that we might be able to switch over to generic medications, and that kind of data.”
—Manager
Outcomes achieved by customers:
- Access to deeper data than can be found elsewhere
- More efficient care
- Performance insights for benchmarking
Company information†:
- Principal and CEO: Allen Miller
- Headquarters: Los Angeles, CA
- Healthcare market: United States
- Number of employees: 110
† Information current at time of publication
The Garage Bridge: Population Health Management for Value-Based Care
Published May 2024
What Does The Garage Bridge Do?
(a customer explains)
“Bridge helps us with data extraction from our various EHRs and provides a population health platform that aggregates all managed care data, EHR data, and other sources so we can make decisions focused primarily on quality and risk.” —CIO
Outcomes achieved by customers:
- Actionable population health management data
- Shared savings
Company information†:
- Founder and CEO: Pranam Ben
- Headquarters: Orlando, FL
- Healthcare market: United States
- Number of employees: 235
† Information current at time of publication
Prescription and Pharmacy Tools
DrFirst SmartRenewal: Streamlining the Prescription Renewal Process
Published May 2024
What Does DrFirst SmartRenewal Do?
(a customer explains)
“SmartRenewal reduces clicks for our providers and speeds up the process of getting refills approved. By converting all SIGs into codified or structured forms, our EHR is able to translate the information completely and make it a one-click approval.”
—Analyst/coordinator
Outcomes achieved by customers:
- Time savings for clinical and IT staff
- More complete information capture with fewer blank fields
Company information†:
- CEO: G. Cameron Deemer
- Headquarters: Rockville, MD
- Healthcare market: United States
- Number of employees: 400
† Information current at time of publication
What Does LogicStream Health Shortage Navigator Do?
(a customer explains)
“Shortage Navigator is the bridge between our EHR and our automated dispensing machines. . . . I can pull the data and see exactly where the provider placing the order is when I come up short. The emails show us what the market situation is on certain items, like when LogicStream Health’s customers are experiencing unavailability. I can communicate what the shortages are to anybody that I need to.”
—Analyst
Outcomes achieved by customers:
- Analyze impact of shortages
- Implement effective remediation strategies
- Maximize shortage communications with EHR integration
Company information†:
- Co-Founder and CEO: Patrick Yoder, PharmD
- Headquarters: Minneapolis, MN
- Healthcare market: United States
- Number of employees: [Information not provided]
† Information current at time of publication
OrbitalRX: Mitigating Drug Shortage Impacts with Real-Time Inventory Management
Published January 2024
What Does OrbitalRX Do?
(a customer explains)
“OrbitalRX helps us to prioritize drug shortages, keep track of runways and inventory levels, and assess the current criticality of drug shortages in the marketplace. It also puts everything in one place for us, or at least optimizes our ability to locate things, so everything is much more efficient for us.”
—Manager
Outcomes achieved by customers:
- Quick view of inventory quantities and locations
- Automatic data updates
- Proactive planning ahead of drug shortages
Company information†:
- Founders: Adam Orsborn & Nate Peaty
- Headquarters: Winston-Salem, NC
- Healthcare market: United States
- Number of employees: 8
† Information current at time of publication
What Does Surescripts Real-Time Prescription Benefit Do?
(a customer explains)
“The system queries the formulary based on the patient’s insurance and returns [the relevant information] when the provider looks up the medication to prescribe. The system indicates to that provider which particular medication, whether it be the brand name or generic medication, is on the formulary for that particular provider, and then the system provides the cost. . . . In other words, the provider is able to look at the list of medications and comparable alternatives so they can pick the best, most cost-efficient option for the patient.”
—Analyst
Outcomes achieved by customers:
- Access to prescription and insurance information at the time of prescribing
- Secure prescribing workflows
- Cost savings for provider and patient
Company information†:
- VP, CMIO: Andrew Mellin, MD
- Headquarters: Arlington, VA
- Healthcare market: United States
- Number of employees: 700+
† Information current at time of publication
Remote Patient Monitoring
What Does Medical Guardian’s solution Do?
(a customer explains)
“[Medical Guardian] supplies all the equipment we use to monitor our patients remotely. They also provide the monitoring platform used by our nurses and staff members to monitor patients.”
—Manager
Outcomes achieved by customers:
- Reduced admissions
- Heightened ability to identify emergency situations
- Improved patient quality of life
Company information†:
- Chief Commercial Officer: Alex Prough
- Headquarters: Philadelphia, PA
- Healthcare market: United States
- Number of employees: 574
† Information current at time of publication
Revenue Cycle Automation
Apprio: Automation Technology Solutions for Revenue Cycle Management
Published February 2024
What Does Apprio Do?
(a customer explains)
“Apprio provides two lines of bots. We have one bot that checks VA authorizations. It takes away from the manual effort of having to recheck authorizations. . . . That is very efficient. If we have outliers where the authorization isn’t there, the bot funnels outliers to a work queue for my team. The other bot we use checks claim statuses. . . . That bot has really helped because instead of having the team run through thousands of accounts to find two or three claims that aren’t on file, the bot does that for us. It has really been a time-saver. We have saved several FTEs just because of that claim status bot.”
—Director
Outcomes achieved by customers:
- Improved operational efficiency
- Ability to accommodate higher volume of accounts
- Greater population eligible for Medicaid
- Speedier communication around patient estimates
- Fewer DNFB dollars on hold
Company information†:
- CEO: Darryl Britt
- Headquarters: Washington, DC
- Healthcare market: United States
- Number of employees: N/A
† Information current at time of publication
What Does Simple Fractal Do?
(a customer explains)
“Simple Fractal provides remote processing automation solutions. . . . The need for that comes from processes that are very manually intensive. . . . Simple Fractal’s approach is very simple yet effective. They do a full assessment, [and then] they work with us to identify areas that could be automated. . . . Simple Fractal is good at identifying areas with root-cause issues. That is what Simple Fractal does, and they are really good at that.”
—Director
Outcomes achieved by customers:
- Effective partial or total automation of manual processes
- Increased staffing ratios
- Increased employee satisfaction
- Decreased expenses
- Ability to reach efficiency and productivity goals
- Regulatory compliance
Company information†:
- Founder and CEO: Henry Xie
- Headquarters: New York, NY
- Healthcare market: United States
- Number of employees: 24
† Information current at time of publication
Services: Payer IT Consulting and Data & Analytics
What Does EMIDS Do?
(a customer explains)
“We have different services from Emids. The first one is a configuration as a service; the firm operates in an operational sense to assist us with claims application. Then we also have the firm work with us as staff augmentation, primarily in the utilization management space. Then lastly, we have the firm provide incident support for claims application. All of those services are under the umbrella of managed services.”
—Director
Outcomes achieved by customers:
- Upgraded implementation
- Maintenance of a specific level of service and engagement
- Ability to monitor incidents and service requests
- Access to EHR operational support
- Increased end-user satisfaction and improved process efficiency
Company information†:
- Managing Partner: Michael Ragan
- Headquarters: Franklin, TN
- Healthcare market: United States
- Number of employees: 3,300+
† Information current at time of publication
CitiusTech: Working to Drive Healthcare Transformation through Data and Analytics Services
Published February 2024
What Does CitiusTech Do?
(a customer explains)
“CitiusTech supports us in data warehousing and analytics technology services. . . . They help us apply all of the secret sauce of data and analytics to create a data environment. . . . We are building a data environment that is relevant to the analytics lens. That is the differentiating factor in our journey with CitiusTech.”
—VP/other executive
Outcomes achieved by customers:
- Implement core claims processing system on time and on budget
- Receive sufficient leadership for data migration
- Integrate data and close care gaps
Company information†:
- Senior Vice President and Market Head of Healthcare Providers: John Squeo
- Headquarters: Princeton, NJ
- Healthcare market: United States
- Number of employees: 8,500+
† Information current at time of publication
Staff Scheduling/Tracking
TeamBuilder: Workforce Management and Predictive Staff Scheduling through a Digital Platform
Published February 2024
What Does TeamBuilder Do?
(a customer explains)
“TeamBuilder is a digital scheduling platform that has two components. There is a Today module, which is a digitized schedule, and then there is a Tomorrow module, which is the forecasting and dashboard side. . . . The recommendation engine advises us whether we are optimally staffed. The platform has eased the dayto- day operations for us. . . . Our operations team and managers . . . can use the system without having to go through a separate texting or email format; they can easily receive alerts and notifications about a staff member being out and resolve any gaps in staffing. TeamBuilder is the perfect platform, and it is one that we greatly appreciate. . . . The solution adds to the visibility across locations; we appreciate that.”
—Director
Outcomes achieved by customers:
- Workforce management
- Staff scheduling and staff model optimization
- Visibility into staffing utilization across multiple sites
- Decrease in unneeded staff members through bandwidth and capacity management
- Reduced staffing costs
Company information†:
- CEO: David Howard
- Headquarters: Newtown, CT
- Healthcare market: United States
- Number of employees: [Information not provided]
† Information current at time of publication
Time Study: Streamlining Time Tracking with Minimal Employee Disruption
Published June 2024
What Does Time Study Do?
(a customer explains)
“We use Time Study to collect monthly time surveys from our staff to determine in each period how much of their time is dedicated to different phases of procedures. We alternate weeks within each month so that we can get an accurate depiction for the entire year of how the staff’s time is spent throughout the year on different phases of procedures.”
—Manager
Outcomes achieved by customers:
- Clinical time documented for annualized data
- Data collection is more streamlined
- Increased number of people completing time studies
- Time studies collected more efficiently
Company information†:
- Founder & CEO: Kishau Rogers
- Headquarters: Richmond, VA
- Healthcare market: United States
- Number of employees: 19
† Information current at time of publication
About This Report
Each year, KLAS interviews thousands of healthcare professionals about the IT solutions and services their organizations use. KLAS’ standard quantitative evaluation for healthcare software is composed of 16 numeric ratings questions and 4 yes/no questions, all weighted equally. KLAS’ standard evaluation for healthcare services is composed of 9 numeric ratings questions and 3 yes/no questions, all weighted equally. Combined, the ratings for these questions make up the overall performance score, which is measured on a 100-point scale.
To supplement the customer satisfaction data gathered with the standard evaluation, KLAS also uses a supplemental evaluation to delve deeper into the solutions measured in Emerging Insights reports. In this evaluation, customers detail reasons for selecting the solution, outcomes, and adoption of functionality.
Full details on the solutions above can be found in the full reports on KLAS’ website.
Designer
Kath Spencer
Project Manager
Kyle Chilton
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.