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Emerging Post–Acute Care Product Suites 2021 Emerging Post–Acute Care Product Suites 2021
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Emerging Post–Acute Care Product Suites 2021
An Initial Look at the Netsmart Suite

author - Paul Hess
Paul Hess
author - Emily Paxman
Emily Paxman
November 4, 2021 | Read Time: 7  minutes

Current Time Inside Cache Tag Helper: 11/26/2022 7:43:21 PM and Model.reportId = 2044

Value-based reimbursements and changing regulations have brought more attention to post–acute care (PAC). Hoping to drive significant outcomes, many provider organizations are seeking a single-vendor offering to cover as many of their PAC settings and service lines as possible. As a result, vendors like MatrixCare, Netsmart, PointClickCare, and WellSky have made PAC product suites a top priority. This report focuses on Netsmart and is part of a series examining the use of a single product suite across multiple post–acute care settings. The following pages include feedback from Netsmart customers with multiple PAC service lines, exploring (1) their adoption of Netsmart’s offerings, (2) outcomes from the product suite approach, (3) Netsmart’s strengths and weaknesses, and (4) how likely Netsmart is to meet long-term needs. Other reports in this series detail the other major post–acute care vendors, and future KLAS reports will examine customer satisfaction in individual care settings.

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Current Time Inside Cache Tag Helper: 11/26/2022 7:43:21 PM and Model.reportId = 2044

What Is a Post–Acute Care Product Suite?

A PAC product suite is a collection of solutions designed for use in different care settings. Most organizations don’t offer the full gamut of PAC services (they offer home-based or facility-based care), and comprehensive technology is still emerging. Vendor portfolio expansion is primarily acquisition driven.

Key Findings:

  1. Netsmart Post–Acute Care Product Suite
  2. Integration Is a Bright Spot for Those Seeing Outcomes; One-Third of Respondents Report No Outcomes
  3. Need for Workarounds Hampers Success with Netsmart; Most Interviewed Clients Not Optimistic about the Future
  4. Portfolio Breadth Is a Plus; Lack of Transparency a Key Barrier to Success
  5. The Netsmart Portfolio
author - Amanda Wind Smith
Amanda Wind Smith
author - Madison Moniz
Madison Moniz
author - Isaac Burgi
Project Manager
Isaac Burgi
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2022 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.