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Global EMR Trends
Which EMR Should You Choose?
KLAS has been measuring health information technology outside the United States for the past four years, focusing primarily on core clinical and administration systems (EMR/PAS) as well as on PACS. KLAS focuses on three types of research: market share (vendor contracts), mindshare (who providers are considering for purchase), and vendor performance (customer satisfaction). Take a look below at the most important global learnings KLAS uncovered in 2014.
1. INTERSYSTEMS CAPITALIZING ON PREVIOUS MOMENTUM
In 2012 and 2013, InterSystems expanded their already large customer base. This increase in hospital marketshare resulted largely from InterSystems securing multi hospital contracts in countries like the UK. However, research indicates that this trend may not continue. Looking forward, the Cerner/Siemens acquisition will give Cerner—who has three disparate EMRs in use in many countries—the largest footprint.
To see vendors’ overall EMR market share numbers by region and to understand who is gaining market share and why, see our Global EMR Performance 2014 report.
2. CERNER AND EPIC GARNER MOST ATTENTION
The UK has been a hotbed of EMR-purchasing activity in recent years, and multinational vendors (Cerner, Epic, InterSystems, andAllscripts) have rapidly increased in consideration among providers selecting an EMR. Regional solutions like CSC Lorenzo, SystemC, and IMS Maxims and various portal solutions have seen more tempered increases in their considerations, and some have even seen decreases.
This trend has also played out in other places around the globe. Cerner and Epic have begun to pull away in overall provider EMR considerations due to their complete and fully integrated solutions. Providers are more likely to lean toward Cerner as the probable choice since they see Cerner as more flexible than Epic in terms of deployment and pricing. Despite having a small footprint outside ofthe United States, Epic has significantly increased in consideration; providers feel obligated to consider them because of their growing global reputation.
For more information on why providers are considering each vendor and who providers are considering in the various regions, see our Global EMR Perception 2014 report.
3. EUROPE'S REGIONAL SUCCESS: FIVE VENDORS ON TOP
In Europe, five vendors stand out fo rtheir high performance: Allscripts, Cerner,ChipSoft, CSC Lorenzo, and Epic. Of these vendors, only Cerner has achieved high satisfaction across multiple countries—the other four are mostly limited to a single country.
For more detail on vendor performance inEurope and other regions, see our Global EMR Perception report.
KLAS recently released our first Best in KLAS report for HIT solutions used globally outside the United States. To see the leaders for EMR, PAS, and PACS, see our Best in KLAS report.
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2018 KLAS Enterprises, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.