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Hospice 2023
Vendor Progress in Enhancing Clinician Usability
Author
Paul Hess
Author
Paul Warburton
Resource-strapped hospice leaders are looking for tools that alleviate clinician burnout by streamlining workflows and building additional point-of-care functionality. Slow vendor development on this front has led to an overall decline in customer satisfaction. This report dives into how well hospice vendors meet provider organizations’ needs, including delivery of value, development progress, and support for when patients go through a transition of care.
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Key Findings:
- MatrixCare, WellSky Hospice & Palliative Best Supporting Independent Hospice; Epic Meeting Health System–Owned Hospice Needs
- Netsmart and Homecare Homebase Development Misaligned with Clinician Goals
- MatrixCare Drives Value through Improved Clinician Workflows, Epic through Enterprise Contracts
- WellSky Shows Transitions of Care Success with New Referral Management Tool; Netsmart Fails to Deliver Third-Party Interfaces for Transitions
Writer
Amanda Wind Smith
Designer
Jess Wallace-Simpson
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.