Latin America EMR 2020
A Region-Specific Look at Buying Trends and Customer Satisfaction

Author
Everton Santos

Author
Natalie Jamison

Author
Jonathan Christensen

December 16, 2020 | Read Time: 8 minutes

EMR purchasing in Latin America is on the rise, especially among private healthcare groups. The Brazilian EMR market has been active for over a decade, while escalation in other countries in the region is more recent. This report—KLAS’ first focused solely on the Latin American EMR market—seeks to uncover which vendors are gaining market share and which are best meeting customers’ needs. Altogether, market trend data and customer satisfaction feedback was collected from 102 respondents, representing 88 separate organizations in 12 countries and territories. Insights will be examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as Spanish-speaking Latin America (this grouping also includes a small amount of feedback from several Caribbean nations).

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Key Findings:

Brazil-Focused MV & Philips Fastest Growing in Latin America; everis & i.s.h.med Expanding Footprints in Spanish-Speaking Markets
Brazil
- Top-Considered MV and Philips Come with Trade-Offs; Dedalus MedView Technology Viewed as Outdated
- SPDATA Offers Top Experience for Small Hospitals; Pixeon Customers Report Implementation Struggles
Spanish-Speaking Latin America
- InterSystems Strong in Chile; Philips Excelling in Mexico
- everis Expansion Leading to Growing Pains for Customers; Development Slow for DXC Technology xHIS
- Cerner i.s.h.med and MV Meeting Most Needs

Writer
Elizabeth Pew

Designer
Natalie Jamison

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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2022 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.