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Latin America PACS 2021 Latin America PACS 2021
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Latin America PACS 2021
A Region-Specific Look at Customer Satisfaction

author - Eder Lagemann
Eder Lagemann
author - Jonathan Christensen
Jonathan Christensen
January 26, 2021 | Read Time: 6  minutes

Current Time Inside Cache Tag Helper: 12/6/2022 10:48:12 PM and Model.reportId = 1720

PACS purchasing continues to grow in Latin America as healthcare organizations advance their imaging storage and access strategies. To help organizations find the best fit for their needs, this report examines the regional footprint of and customer satisfaction with various PACS solutions in Latin America. Altogether, customer satisfaction feedback was collected from 75 respondents, representing 65 separate organizations in 13 countries and territories. Insights will be examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as Spanish-speaking Latin America (this grouping also includes a small amount of feedback from several Caribbean nations).

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Current Time Inside Cache Tag Helper: 12/6/2022 10:48:12 PM and Model.reportId = 1720

Key Findings:

  1. Global Players Philips (Carestream), Fujifilm & Agfa HealthCare Have Broad Presence; Pixeon & MV Expand Their Regional Footprint
  2. Pixeon Significantly Outperforms Competitors in Brazil Thanks to High Value and Solid Relationships
  3. Poor Relationships Reduce Perceived Value, Strength of MV & Philips (Carestream) Products
  4. Agfa HealthCare’s New Platform Leads Spanish-Speaking Market
  5. Inconsistent Relationships a Struggle for Philips (Carestream) and Fujifilm Customers; Pixeon Takes First Steps Outside Brazil
author - Elizabeth Pew
Elizabeth Pew
author - Natalie Jamison
Natalie Jamison
author - Natalie Jamison
Project Manager
Natalie Jamison
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2022 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.

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