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Microsoft Cloud Technologies in Healthcare 2022
Part of a Public Cloud Providers Series on Adoption and Early Performance
Author
Mike Smith
Author
Sam Eaquinto
While still early, healthcare is gaining momentum in the move to the cloud. Today, most providers and payers are at least using SaaS technologies, and many are actively exploring other areas of their IT environment that make sense to move to the cloud. This report—the second in a series examining healthcare customers’ experiences with public cloud providers—focuses on healthcare-specific deployments of Microsoft Cloud Technologies, especially Microsoft Azure, which is receiving strong market interest. KLAS previously published research on AWS and plans to publish future research on Google Cloud Platform (GCP). For this study, KLAS spoke to eight healthcare organizations (during late 2021 and early 2022) identified by Microsoft as leading cloud customers. This study is meant to help organizations considering Microsoft Cloud technologies understand their current use, the overall customer experience, and the impact of the solutions.
Note: In October 2021, Microsoft Cloud for Healthcare became generally available; this solution was not specifically targeted in this research.
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Key Findings
- Cloud Solutions for Healthcare—A Framework
- Leading Clients Pleased with Functional Solutions, Partnering Approach; Issues with Delivery of New Technology, Keeping All Promises
- Core IT Operations the Foundation of Most Microsoft Cloud Technologies Deployments
- Key Outcomes: Improved Efficiency, Cost Savings (in Specific Areas) & Better Care Coordination
- Leading Customers Chose Microsoft Due to Existing Investment/Expertise; AWS a Formidable Competitor, Google Less Often Considered but Sometimes Used as Secondary Solution
- Leading Clients Plan to Expand Cloud Use
Writer
Amanda Wind Smith
Designer
Jess Wallace-Simpson
Project Manager
Joel Sanchez
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.