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Oncology 2025
How Well Are Solutions Meeting Customer Expectations?
Author
Monique Rasband
Author
Ciera Walker
Oncology healthcare providers have undergone significant changes in recent years—many independent oncology practices have merged with larger health systems, and cloud technology is being adopted more frequently. Amid these changes, most oncology solutions are meeting baseline clinical needs, but differentiation among them hinges on ease of use, development momentum, and smooth integration. This report (1) examines how well medical oncology solutions meet customer expectations and (2) provides early insights into cloud adoption. Also included is an overview of customers’ experiences with radiation oncology solutions.
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Key Findings:
- Epic Customers Appreciate Support Infrastructure & Enterprise-Wide EHR Integration, Want Continued Oncology-Specific Development & Intuitive Workflows
- Ontada Highlighted for Intuitive Navigation & Helpful Account Managers; Respondents Need Stronger Integration
- Flatiron Health’s Oncology Expertise Is a Strength; Respondents Struggle with Training & Additional Charges
- Elekta Offers Single System for Medical & Radiation Oncology; Respondents Frustrated with Slow Development
- Customer Satisfaction with Varian’s Support & Integration Outweighs Frustration with Upgrades & Pricing
- Elekta Customers Are Satisfied with Product’s Capabilities yet Want Continued Development
Writer
Sarah Brown
Designer
Breanne Hunter
Project Manager
Sydney Toomer
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2025 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.