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Small Practice Ambulatory EMR/PM (10 or Fewer Physicians) 2018
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Small Practice Ambulatory EMR/PM (10 or Fewer Physicians) 2018

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Small ambulatory practices have been increasingly ignored by some EMR/PM vendors, and their overall satisfaction has decreased steadily—over the past six and half years, the average overall score for vendors in the small practice ambulatory EMR market has dropped from 81.6 to 74.2 (out of 100). Small practices today are looking for more than just a minimally viable EMR—they want to invest in an asset that improves their bottom line, facilitates patient-centric care, and increases clinician job satisfaction. And they want their EMR vendor to be a strategic partner that provides great support. The introduction of meaningful use created a flood of EMR vendors, most of whom were unable to sustain viable long-term business models. Today, KLAS tracks less than 20 vendors in the small practice market segment. None meet all the needs of small practices today.

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Key Findings

  1. The A-List: No Vendors Meet the Criteria
  2. Where Are the Vendors with the Most Considerations Falling Short?
  3. Small Practices Struggle to See Value in Their Ambulatory Vendors
  4. What Factors Do Potential Buyers Mention Most Often?
  5. What About the Other Competitors?
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2019 KLAS Enterprises, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.