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Smart Pumps 2019 Decision Insights Smart Pumps 2019 Decision Insights
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Smart Pumps 2019 Decision Insights
Energy at the Enterprise Level

author - Jackson Tate
Jackson Tate
author - Paul Warburton
Paul Warburton
author - Sam Eaquinto
Sam Eaquinto
September 18, 2019 | Read Time: 2  minutes

Most smart pumps today garner fairly high overall satisfaction, yet factors such as EMR interoperability, total cost of ownership, and platform consolidation lead to high variability in how often different vendors are considered. Examining 36 smart pump purchase decisions made in the last 18 months, this report considers each vendor’s market energy and the reasons smart pumps are being considered, selected, and replaced.

Integrated Platform Gives BD the Edge in Consideration Energy

retention vs consideration
the a-list

Bidirectional EMR Integration, Consolidation, and Functionality Are the Main Decision Drivers

reasons for consideration reasons for replacement

Bidirectional EMR Integration

What Connections Have Customers Validated?

BD and ICU Medical are the market leaders in bidirectional EMR integration, with BD having a significant lead in number of customers live. Being able to integrate successfully with core clinical systems is a key factor in many, if not most, new smart pump purchase decisions and is directly correlated with customer retention. Once an organization is live with the integration, the chance that they will replace their smart pump vendor is very low.

estimated number of connections by emr vendor

Integration a Performance Differentiator for BD and ICU Medical,
but Not in the Same Way

bd and icu medical overall performance

BD customers who are live with bidirectional EMR integration are slightly less satisfied than other BD customers. Some report implementation and training issues, saying that BD didn’t take the steps necessary to ensure that users successfully learned the system. In contrast, the limited number of interviewed ICU Medical customers who are live with integration are very pleased with the attention and hand-holding they received from ICU Medical. No other vendors have enough customers live with integration for differences between interoperable and non-interoperable sites to be examined.

Measuring the Customer Experience

customer experience pillars

Bottom Line on Smart Pump Vendors

baxter bottom line
b braun bottom line
bd bottom line
icu medical bottom line
smiths medical bottom line

exclamation mark iconKLAS' Decision Insights data helps provider organizations understand which vendors have market energy and why organizations are considering these vendors. Decision Insights reports are not designed to be a comprehensive census or win/loss market share study.

Click here for more information and commentary surrounding the Smart Pumps space.

author - Elizabeth Pew
Elizabeth Pew
author - Madison Moniz
Madison Moniz
author - Mary Brown
Project Manager
Mary Brown
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.