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Smart Pumps 2019 Decision Insights
Energy at the Enterprise Level
Most smart pumps today garner fairly high overall satisfaction, yet factors such as EMR interoperability, total cost of ownership, and platform consolidation lead to high variability in how often different vendors are considered. Examining 36 smart pump purchase decisions made in the last 18 months, this report considers each vendor’s market energy and the reasons smart pumps are being considered, selected, and replaced.
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Key Findings
- Integrated Platform Gives BD the Edge in Consideration Energy
- Bidirectional EMR Integration, Consolidation, and Functionality Are the Main Decision Drivers
- Bidirectional EMR Integration: What Connections Have Customers Validated?
- Bidirectional EMR Integration: Integration a Performance Differentiator for BD and ICU Medical, but Not in the Same Way
- Measuring the Customer Experience
- Bottom Line on Smart Pump Vendors
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2020 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.