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Ambience

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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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Featured  Reports

Ambient Speech 2025: Examining Vendor Differentiators in a Rapidly Evolving Market
Ambient Speech 2025:
Examining Vendor Differentiators in a Rapidly Evolving Market
February 2025
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Ambient Speech 2024: In a High-Energy Market, EHR Integration Drives Purchasing Decisions
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Ambience Healthcare 2024: Optimizing Clinical Workflows with Ambient Speech AI Technology
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Overall Score    Filtered view: ##.#   Segment Average ##.#

Average for Ambient Speech ##.#
50
 
100
Software Average for KLAS Rated Products ##.#

Single Physician

The product does not have 15 surveys from facilities with 2-10 physicians, but has at least 15 when including surveys from single physician facilities.

Component

Solution that typically includes most but not all components that comprise a complete system or that serves only a subset of the market.

Limited market share

This solution does not have a sufficient number of live customers to qualify for a Best in KLAS ranking.

Not primary

Solution is not the vendor’s lead product in the category but may still be purchased.

Regional

Solution for which the majority of data comes from organizations located in the same, small geographical area.

Superseded

Legacy solutions or other solutions that are not generally marketed or whose marketing is superseded by another solution in the same category.

Emerging technology

Solution is new/emerging and has yet to meet standard data level qualifications. Designation will be removed once solution meets the qualifications.

Market Energy

This is an indication of the relative considerations of Market Energy within the shown products from the

Decision Insights KLAS Data

Market Energy Levels:

Low Market Energy
Medium Market Energy
High Market Energy
Not Enough Data

Org Sample Size

  • n = total survey sample size
  • u = # of unique organizations surveyed
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Facility Type
 
 
Standalone Facilities
Multi-site Facilities
35%
65%

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Related Reports
Decision Insights
KLAS article icon
Ambient Speech 2024
25 October 24    |   Braden Taylor and Mac Boyter
With the rapid expansion of generative AI, ambient speech technology has been top of mind for healthcare organizations as they seek increased efficiency, improved note quality, and improved provider well-being. While ambient speech vendors previously had to provide QA specialists to review created notes, generative AI has enabled ambient speech technology to become more fully automated and do more than just transcribe medical notes. Many organizations are currently making or have made ambient speech purchase decisions in the last year; while some are beginning to move past the pilot stage, broad adoption of this technology is not yet common. To help healthcare organizations understand why certain vendors are being considered and selected, this report—KLAS’ first to focus on only ambient speech technology—examines feedback from 80 organizations that are making or have recently made decisions between January 2024 and August 2024. (This report does not represent a comprehensive census or win/loss market share study.)
Emerging Technology
KLAS article icon
Ambience Healthcare 2024
21 October 24    |   Braden Taylor and Mac Boyter
Healthcare organizations continue to evaluate ambient speech AI solutions with the goal of improving clinician well-being, increasing operational efficiencies, and enhancing care quality. Ambience Healthcare offers a voice-enabled, fully automated generative AI solution that is used across various care settings to create clinical documentation and assist with workflow tasks such as code suggestions and pre-charting. This report examines early customer experiences and satisfaction with the product.
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