Ambience Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Product
Emergency medicine and inpatient medicine are two areas where Ambience Healthcare is not where they...
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Loyalty, Relationship, Operations
We did a three-way Bake-Off between a few vendors, and the providers chose Ambience Healthcare....
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Relationship
With Ambience, I like having the ability to direct access to the vendor's customer support and...
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Product
Ambience is working on this, but they could make it so that the system is more like a companion...
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Operations, Product
We have pretty high utilization of the solution, and we are actually very proud of that. When we get...
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Product
When I get letters and emails, I am used to people moaning about the number of clicks in a system,...
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Culture, Value
We haven’t had any extra bills from Ambience Healthcare. I have stuck with the contract, and they...
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Loyalty
Ambience is certainly part of our long-term plans. We look at it now more as a platform. We write...
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Relationship
The vendor's executive involvement is good. We can get in contact with the executive team.
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Relationship, Product
The vendor keeps improving the system. Everything new they have given us is working great, and they...
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Product, Value
The system has improved our documentation time in a way that equates to at least one patient a day....
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Relationship
Ambience Healthcare is very responsive to everything. Every time I have an issue, the vendor is...
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Relationship, Product
Ambience Healthcare integrated a tool into their solution that reads our assessments and plans and...
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Operations, Product
When we went live with Ambience, we put it out to our primary care area first, and then we expanded...
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Product
The main issue we have had with Ambience is when there are multiple people in the room that have...
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Product, Value
Ambience isn't accurately assessing the voices of patients. It often attributes the physician's...
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Product
Ambience Healthcare recently added an 18-month summary of patient charts with every visit. I like...
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Loyalty, Product
The system's Spanish translation is good overall. It is pretty accurate with language translation....
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Product
One positive of the solution is being able to step into a room and not write many notes.
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Relationship
Ambience Healthcare is good. They are quick to respond over text and email. The vendor's people are...
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Product
I would like the system's assessment and plan portions to be more fluid because they are clunky....
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Product, Value
Ambience has had a high positive impact on documentation time. It always gives us data that is...
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Product
Ambience does a good job of documenting with different specialties. A specialist documents...
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Relationship, Product
Healthcare change is relatively slow. It takes years to start a new process, but going with Ambience...
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Operations, Product
One big concern with going live with Ambience was how doctors would feel about having to carry a...
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Relationship
Ambience Healthcare goes over the top with their customer service. It is nice to work with a...
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Product
Integration of AI is new, so Ambience is not fully integrated because I have to use a phone. The...
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Culture, Product
We have people banging down the door because they want the system. It is the easiest project I have...
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Product
Ambience Healthcare is able to have clear-cut data points to demonstrate ROI. They actually have a...
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Loyalty, Value
AI technology is going to get expensive, and there are more vendors slowly working to provide free...
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Product
Ambience Healthcare should continue to allow more customization of the AI tool. However, I only have...
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Relationship
A big strength of Ambience Healthcare is the white-glove service in terms of onboarding and tech...
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Relationship, Product
AI literacy is contingent on us, not on Ambience Healthcare, but they try their best. If our end...
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Product, Value
Using Ambience, we have achieved decreased pajama time and documentation time by a good percentage....
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Product, Value
The patients have noticed their experience getting better since the doctors can address them...
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Operations
I have recommended Ambience many times. Our IT team even commented on how frictionless the...
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Product
The uptake of Ambience adoption in our EDs and inpatient areas has been good, but it is less deep...
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Loyalty, Product
When our EHR vendor says they are going to build a product, it would almost be silly to say we are...
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Loyalty, Product
I am extraordinarily excited about a couple of new things that are coming up. The first is chart...
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Loyalty, Product
Ambience is as integrated with our EHR as it is ready to handle. It will grab the schedule and...
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Relationship
Ambience Healthcare’s support is excellent. We haven't used the phone support team because we just...
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Relationship, Operations
When we started out, we followed something kind of like any adoption curve. We started with our...
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Product
We did a pilot of a nonintegrated version of Ambience where we would simply copy and paste things,...
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Loyalty, Product
Ambience has a high positive impact on documentation time. I worked a shift recently, and if I had...
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Product, Value
We have providers clamoring to use Ambience, and they use it for most of their encounters. Ambience...
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Relationship, Product
Working with Ambience Healthcare has probably been one of the better experiences I have had with a...
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Product
When I originally started using Ambience, I thought it would help me capture my documentation. Then...
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Relationship
We do a planning session for Ambience upgrades, and then Ambience Healthcare helps facilitate...
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Relationship
The communication we have with Ambience Healthcare is excellent. The planning and the ongoing...
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Product
Our EHR limits some of the functionalities that we have, so we do not have full order integration...
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Loyalty, Value
I would be really sad if Ambience went away. I would not want to give it up and go to another...
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Loyalty, Value
At this point, we don't have any reason to change from Ambience unless it becomes cost prohibitive....
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Culture, Value
I wouldn't personally buy the system again because its price is not competitive enough. We have...
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Product
There is no doubt that the system works. Its features are nice. Our providers find the system to be...
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Operations
The vendor's training team has been great. It has actually been pretty impressive. Even some...
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Product, Value
The system has had a very strong impact in terms of improving our providers' pajama time. It has...
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Loyalty, Product
When we did our evaluation, Ambience Healthcare was the only provider that could integrate with our...
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Value
Almost everyone in my department uses Ambience for every interaction. We assumed that all of our...
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Product
With Ambience, on any particular day, there might be one or two times where it will miss something,...
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Loyalty, Value
Ambience is significantly more expensive than the average for competitors. That being said, before...
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Relationship, Value
I haven't had any issues with Ambience not keeping their promises or coming back and billing for...
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Relationship
Ambience Healthcare is very organized and responsive. I think that once or twice, they pushed an...
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Operations
Ambience is pretty user friendly, so its training isn't super hard, but it is effective. People need...
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Product
Ambience is pretty stable and good. It is living up to what we contracted it for. Where it counts,...
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Relationship
The support from Ambience Healthcare is just tremendous. The support people are very responsive....
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Product
Ambience is really super easy to use. Using Ambience is definitely huge for our providers who are...
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Product
Ambience Healthcare has pretty much satisfied our needs, but they haven’t had anything new or...
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Relationship
The one thing about Ambience Healthcare is that they work with us on a consistent basis to always...
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Loyalty
I went to an MGMA conference a few years ago. Ambience Healthcare was one of the vendors presenting...
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Product
There is still some work to be done with the integration, but I'm still satisfied with how Ambience...
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Product, Value
I have one provider who sees several dozen patients a day, and this provider is out of the office by...
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Product
Most of our physicians have their phones or the application open, and they just speak in their...
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Product
We actually have extensions placed in all of our laptops so that if there are any updates for...
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Product
There is just one other function that I have asked Ambience Healthcare to go back to as it relates...
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Relationship
An executive at Ambience Healthcare and a few others have reached out just to get status checks and...
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Culture, Relationship
Ambience Healthcare has been very transparent. Even with the good, the bad, and the ugly, if there...
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Loyalty, Product
The biggest gripe that I have around integration is that there are a handful of fields that we don't...
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Operations
Ambience does not require a lot of ongoing training. It requires initial onboarding. In fact,...
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Product
Ambience is reducing documentation time by a very high percentage. We have tracked note closure...
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Relationship, Operations
We decided to roll Ambience out broadly to our practice. We forced everybody to use it for the first...
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Relationship
Ambience Healthcare offers support 24/7, including in the middle of the night. We have had...
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Loyalty
We chose Ambience because it was a far better product than the other product we were considering,...
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Relationship
Ambience Healthcare's product is good. However, the vendor is difficult to work with and difficult...
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Value
The vendor charges us an all-inclusive price, so they don't charge us for random extra stuff like...
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Relationship, Product
Ambience has had several updates, but we can't close our notes because the updates messed up the...
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Relationship, Operations
The people at Ambience Healthcare are good at knowing what is going on. They know how to answer...
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Loyalty, Value
I'm pretty confident that, with time, we will fade out our use of Ambience just because of the cost....
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Value
For the cost we pay per month, I would think Ambience would be able to enter our billing, place of...
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Product, Value
Improved quality of care is an outcome we have seen. Ambience places information that spells out...
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Value
If I had the money and were rich, I would buy Ambience again. Ambience makes our lives so easy. It...
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Relationship
Last year, there was a rigorous reexploration of whether the vendor keeps all their promises. If...
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Loyalty
The overall satisfaction with the product is only going to go up, especially among the oldest...
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Loyalty
We are going to be rerolling out the product, so I will be highly satisfied with the product overall...
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Relationship, Operations
There is both training and feedback within our organization. We have our own user group, and it is...
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Product
As an organization, we are extremely satisfied with the documentation accuracy. There is a diversity...
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Product
If I were in a single office and I used Ambience, there would be a 100% uptake. I would have no...
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Product
We felt that it would be really nice if we could generate a referral letter in Ambience. The vendor...
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Product
When stuff is said to be intuitive, it really depends on the user. I would say Ambience is extremely...
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Relationship, Product
The quality of responses from the vendor has been pretty amazing. The vendor has a tool within the...
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Relationship, Operations
I have been involved in several technology implementations over many years, and Ambience Healthcare...
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Relationship, Product
I have heard that the tool is pretty impressive in its ability to scrub irrelevant information from...
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Value
With the specialties that we integrated first, the number of adoptions has only improved over time...
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Operations
Ambience Healthcare was very willing to take our lead on what we needed the training to look like....
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Product
One of the things that we like about Ambience is that each of the language models is designed to the...
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Product
Things are going great with Ambience. When our providers aren't burned out, when we can close charts...
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Loyalty, Product
There is high satisfaction with the product, but there are just a few nuances that we are working...
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Loyalty, Product
We still struggle a bit in certain areas. Ambience doesn't speak to our flowsheet in a specialty...
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Operations, Product, Value
An outcome we are seeing is that because Ambience literally documents the entire visit, including...
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Relationship, Operations
I'm probably not the first in line for Ambience Healthcare’s communication. I'm down the line as a...
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Operations
During the implementation of Ambience, I connected directly with a member of the Ambience Healthcare...
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Product, Value
I would buy Ambience again because I have been using it for quite some time. I'm familiar with the...
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Product
Even for people who are not super tech savvy, there isn't a lot of clicking in Ambience, so it is...
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Relationship
Ambience Healthcare is extremely responsive. I can send an email and get a reply within one to two...
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Loyalty, Product
One wish-list item I would like to see in the software is automatic coding based on the generated...
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Product
Some information got circulated at our organization about an Ambience pilot, and I jumped on that...
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Product, Value
Ambience has a highly positive impact on documentation time. For me, the impact is almost four times...
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Loyalty
Ambience is fully integrated and is part of my daily routine. I don’t see patients without it. I...
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Loyalty, Value
The best thing that happened to us was when a company we partner with did a huge Bake-Off and picked...
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Product, Value
We have had great outcomes with Ambience. Clinicians are experiencing reduced pajama time, increased...
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Product, Value
There is a huge impact on documentation time. We reported a high percentage of clinicians saving...
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Operations
What I perceived as this big gap between what other ambient speech vendors could do with our EHR...
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Operations, Product
We have deep adoption of Ambience by the people who have it; we have a super high adoption and...
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Relationship, Product
I was recently at an event, and we always compare notes. I was talking to a peer who is using...
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Relationship
The vendor doesn't want to roll out a tool and make us figure out how to adopt it. This is such a...
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Loyalty, Relationship
Ambience Healthcare’s support team is super responsive and always engaged. The founders are...
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Relationship
I probably sound like an evangelist, and maybe I am to some degree because this has been almost a...
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Relationship, Product
Our ability to work with Ambience has been impressive and fun. In terms of pulling in clinicians in...
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Relationship
Ambience Healthcare gets a top score in terms of doing the job we hired them to do. Once we started...
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Relationship
Ambience Healthcare is one of the most engaged, perfect partners we have ever had. They are a great...
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Relationship, Operations
With Ambience Healthcare, there are so many meetings that are like Teams. There are emails, and...
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Product
Ambience integrates with our EMR. People have said that the translations are perfect, but they are...
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Product
I would like to keep Ambience. I appreciate that it pays attention to languages because things like...
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Product, Value
Our physicians are telling us that they don't want to think about practicing without Ambience. It...
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Loyalty
We are looking to standardize on a single EHR and plan to bring Ambience forward. One of our...
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Product
Ambience Healthcare has been great to work with on integration issues. We have two EHRs in our...
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Loyalty, Product
The one thing that Ambience doesn't do that a live scribe can do is that after we are done with the...
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Relationship
The Ambience Healthcare people are very responsive. The support is integrated within the system; it...
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Product
Ambience has a section for patient instructions that is better than any patient summary that I have...
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Operations
In the beginning, we had training from Ambience Healthcare, and there was a particular person who...
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Loyalty
I had a peer come visit our organization once because they were looking at which ambient speech...
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Operations, Product
We had live scribes in our organization that went into the rooms with providers, and there were...
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Value
I have colleagues who have had to beg their organizations to get one of these ambient speech...
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Product, Value
We have to get consent from patients to use Ambience, and I have never had a patient refuse, and...
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Product, Value
We see a lot of new patients, and our patients are also very complex. In a new patient visit,...
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Product
Ambience definitely does a beautiful job of documenting to meet compliance documentation. It is...
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Product
Ambience touches the providers and the patients as well as the caretakers and the people who support...
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Loyalty, Operations
Ambience does require training, but the onboarding of providers is extremely quick. We do webinars...
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Loyalty, Value
We looked at our lowest-performing providers when it came to documentation time, close time, pajama...
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Loyalty, Operations, Value
We went live with all of our providers, or all who wanted to go live with it. We went live pretty...
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Relationship, Product
It is hard to identify areas of improvement because the vendor has been able to resolve anything we...
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Loyalty
The reason that we will never get to total adoption of Ambience is that some physicians are just...
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Product, Value
Because of Ambience, not only are our providers on time but some of them are ahead of schedule. What...
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Loyalty, Relationship, Product
Ambience Healthcare really hadn't done a deep integration with our EHR vendor before. They were...
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Loyalty
To be successful with Ambience, the customer has to have a broad physician champion group team and...
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Product, Value
Ambience is an ambient AI technology that integrates into our electronic medical record. Ambience...
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Relationship
Ambience Healthcare's executives reach out all the time. It is almost too much, but it is great. I...
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Product
Ambience is truly a transformative technology in all senses of the word. It has shifted the almost...
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Loyalty, Product
With Ambience, I would like to see more integration into the EMR in various stages. I would like to...
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Product
Using Ambience has been a cool project, and Ambience Healthcare has been great to work with. We hear...
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Loyalty
One of the reasons we went with Ambience Healthcare was that they covered the specialties with...
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Operations, Product, Value
Before we started using the system, if a provider was seeing somebody with diabetes and the...
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Product
Ambience is kind of like an iPhone. We can just pick it up and use it. Ambience does the best out of...
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Product
With some of the integrations into our EHR, our EHR vendor holds all the APIs very close and only...
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Relationship
Ambience Healthcare is working on new technology. The vendor is really responsive if there are...
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Loyalty
We think there will be a doctor shortage, which will be a huge problem, so I pitched to our...
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Loyalty, Product, Value
So far I don't really have anything that I would change about Ambience. I am constantly thinking...
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Relationship
The support team is very responsive. Within the app, there is a chatbot that we can use that the...
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Operations
The implementation went really fast and was very straightforward with no issues.
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Loyalty, Relationship
We have had discussions about innovation and future scope, so the vendor seems really receptive to...
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Relationship, Operations
Ambience Healthcare has been very good about pointing out things that we need to focus on with...
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Product
I like that all of the features that Ambience offers match what we were looking for. I have used...
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Value
So far Ambience has been a cost effective use of our money, and I can see definitely where we will...
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