All Categories chevron icon Revenue Cycle Management chevron icon Revenue Cycle Technology chevron icon Ambient Speech

Ambience Commentary
Filtered view: All

Subject Expert
Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Ambient Speech 2025: Examining Vendor Differentiators in a Rapidly Evolving Market
Ambient Speech 2025:
Examining Vendor Differentiators in a Rapidly Evolving Market
February 2025
View Report
Ambient Speech 2024: In a High-Energy Market, EHR Integration Drives Purchasing Decisions
View Report
Ambience Healthcare 2024: Optimizing Clinical Workflows with Ambient Speech AI Technology
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##
Neither
##
Negative
##
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Physician

Product

With Ambience, chart prep and chart review have improved. The vendor has made progress, but those...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

Ambience is excellent at ambient listening. I haven’t really seen strong chart review capabilities...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

With Ambience, the main issues are around problem list management and chart review. The way the...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Our providers need a fair amount of hand-holding and often skim the material, so when something new...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

I would buy Ambience again. There are areas where I wish it did more, such as problem list...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product, Value

With Ambience, we are seeing better charge capture. One interesting side effect is that notes are...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty

There has been an uptick in the use of Ambience. We targeted subspecialties that had abandoned...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Ambience Healthcare has been a great partner, and they have been consistent about what they said...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

Ambience Healthcare has some strengths in the way they customize their messaging and training to the...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Our teams have consistently told me that Ambience has been amazing to use. We have a good...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty, Product

On our physician side, Ambience's ability to create a structured note with automatic HCC coding...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product, Value

Physicians love the solution's chart-aware API; it has made a big difference, and that is something...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

Ambience has done a really good job on a couple of fronts for us. The medical summary and note...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

What we really like about Ambience is that the solution is different for different specialties, and...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

We evaluated a lot of solutions, and Ambience came out ahead of the others we looked at. Ambience...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

The implementation and training are excellent. Ambience Healthcare is very active with us and meets...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

Ambience is super easy for end users. Ambience Healthcare is doing some really cool stuff. They are...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Ambience’s integration is good, but it could be a little better. Ambience is a relatively elegant...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Culture, Value

Ambience Healthcare is a newer vendor, but they have been pretty good about all the things that they...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

We need a better way to understand whether the things that we are looking at are actually due to...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

Ambience Healthcare is very responsive. Anytime we have had a question, they have responded right...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations, Product

Ambience Healthcare has done a great job of helping us set up templates and make sure that all of...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

Ambience has greatly reduced users' documentation time. Also, we have seen improved same-day chart...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Some functionalities that we are really looking forward to with Ambience include Chart Chat and...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Value

Epic is starting to do a lot of the same things that Ambience Healthcare is doing, but I don’t know...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The upgrades have gotten better over time. The system used to be something we had to use separately...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Relationship, Product

Ambience Healthcare has been very good about delivering new technology. They constantly seek...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

I haven't had any problems that Ambience Healthcare has had to let me know about ahead of time. The...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

We have a support group on Zoom and in the app, and in Epic's system, there is a help button. If we...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty

Ambience is amazing. I literally refuse to chart at home now. Since I got this, I can see many...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Product

We are a beta customer for Ambience. We are rating the system's quality as being just below the top...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Product

Through demonstrations, Ambience stood out from other systems by applying logic to documents based...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Relationship

The folks we have brought on are highly engaged with the tool. Through the feedback mechanisms we...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Ambience Healthcare has been great to work with at pretty much every level. For example, the...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

The system certainly meets the needs that we outlined when we were looking at the project, but as we...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Ambience Healthcare has continued to roll out new features since the basic charting or chart note...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

We did some testing to select users for Ambience. After Ambience Healthcare's presentations, we set...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Value

We took a deliberate approach to evaluating a soft ROI with Ambience, focusing less on the money and...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty

We are waiting on some functionalities from our other vendors as Ambience Healthcare expands beyond...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Ambience Healthcare's engineering team is excellent, and we value that partnership even though we do...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Ambience Healthcare’s support team is fantastic, and anyone who partners with them will get all the...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product, Value

Using Ambience, we have averaged a large reduction in documentation time across multiple...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

Ambience has performed really well as we have expanded. We maintain an ongoing process to clean up...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Culture, Loyalty

We do not have a long-term contract with Ambience Healthcare, and we do not believe it would be wise...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

We record through the Ambience app on our phones. Beyond that, everything is integrated. The...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product, Value

We have seen a lot of people give glowing endorsements about the life-changing impact the solution...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product, Value

The qualitative impact of the solution has been huge. The quantitative impact has been smaller....

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

There are a ton of improvements that have been made to the solution. There is better face-to-face...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

I am satisfied with the solution. I do not expect perfection. I edit the notes that the solution...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Culture, Relationship

Ambience Healthcare has been very transparent. We have had good conversations. There is clarity...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product, Value

I use tools related to charge capture and code capture. I know I am getting my HCC capture better...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

The vendor has a support module that we can use within our Epic solution, and we can also chat with...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

Ambience Healthcare’s training and support have been responsive. Having physicians as part of the...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

There are more things that Ambience Healthcare could deliver that are not in our agreement. That is...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

From what I understand, my hospital has been happy with the system's cost. I think the cost of the...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

Ambience Healthcare has always been responsive to further requests. Our Ambience Healthcare...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The person from Ambience Healthcare who I interact with is super responsive. I cannot deal with the...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I would like the system to be able to recognize doctors' names, especially if I refer to a doctor...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

The system works the way the vendor says it will. Based on my involvement, I would say that the...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Loyalty, Product

The vendor is working to expand the system's functionality. When we were first being onboarded onto...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I am fairly tech savvy. There are people who are going to struggle more with Ambience who aren't as...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Product

The system has a few minor reliability and workflow issues, but it is still pretty good overall. The...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

The system was hit by the same cloud services cyberattack that everyone else was hit by a while ago....

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

Ambience Healthcare did a really good job of advertising what the system’s capabilities were. The...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

Ambience has changed our lives. I have had great experiences with it. Things that used to take me...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

Ambience improved our same-day closures and workflows. I don't know whether we have defeated...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Relationship, Operations

One thing that stood out about Ambience Healthcare was their focus on specialty content and models....

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Relationship

I have heard that Ambience Healthcare’s support people are very responsive. That was one of the key...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product, Value

With Ambience, we have seen reduced physician burnout. We have also measured some patient...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

We have actively measured things. The outcome from Ambience is that we have decreased physician...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

What made Ambience stand out against the other solutions out there was its ease of use, its...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I haven't had to interact with Ambience Healthcare’s support people. When there have been very brief...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

When we launched Ambience, we also wanted to understand how it was helping and how it was not....

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

When Ambience Healthcare promotes something and says it is going to happen, that thing will meet my...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

Ambience integrates with our EMR. It will handle histories, physical exams, medications, past...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Ambience's layout and formatting are easy to read and understand. The system is seamless, and it...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The majority of our Ambience users are what we call heavy users. They use the system for the vast...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

The outcome we have seen from Ambience is that our providers are able to see more patients per day....

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The vendor does a good job with integration. We have tools that integrate with Ambience, but...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Ambience Healthcare plans outages, and they communicate them well ahead of time. Anytime a provider...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

Ambience Healthcare has a good road map for meaningful improvements for the product. That is good...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Ambience has a few things that help set it apart from other systems. We have looked at other vendors...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Ambience Healthcare has a very responsive onboarding team. I think there is some communication about...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

With Ambience, I like having the ability to direct access to the vendor's customer support and...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Ambience is working on this, but they could make it so that the system is more like a companion...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations, Product

We have pretty high utilization of the solution, and we are actually very proud of that. When we get...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

When I get letters and emails, I am used to people moaning about the number of clicks in a system,...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Culture, Value

We haven’t had any extra bills from Ambience Healthcare. I have stuck with the contract, and they...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty

Ambience is certainly part of our long-term plans. We look at it now more as a platform. We write...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

The vendor's executive involvement is good. We can get in contact with the executive team.

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

The vendor keeps improving the system. Everything new they have given us is working great, and they...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product, Value

The system has improved our documentation time in a way that equates to at least one patient a day....

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Ambience Healthcare is very responsive to everything. Every time I have an issue, the vendor is...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

Ambience Healthcare integrated a tool into their solution that reads our assessments and plans and...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations, Product

When we went live with Ambience, we put it out to our primary care area first, and then we expanded...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The main issue we have had with Ambience is when there are multiple people in the room that have...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product, Value

Ambience isn't accurately assessing the voices of patients. It often attributes the physician's...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Ambience Healthcare recently added an 18-month summary of patient charts with every visit. I like...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

The system's Spanish translation is good overall. It is pretty accurate with language translation....

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

One positive of the solution is being able to step into a room and not write many notes.

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Ambience Healthcare is good. They are quick to respond over text and email. The vendor's people are...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

I would like the system's assessment and plan portions to be more fluid because they are clunky....

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Ambience has had a high positive impact on documentation time. It always gives us data that is...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Ambience does a good job of documenting with different specialties. A specialist documents...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Healthcare change is relatively slow. It takes years to start a new process, but going with Ambience...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

One big concern with going live with Ambience was how doctors would feel about having to carry a...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Ambience Healthcare goes over the top with their customer service. It is nice to work with a...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Integration of AI is new, so Ambience is not fully integrated because I have to use a phone. The...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product

We have people banging down the door because they want the system. It is the easiest project I have...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Ambience Healthcare is able to have clear-cut data points to demonstrate ROI. They actually have a...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Value

AI technology is going to get expensive, and there are more vendors slowly working to provide free...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Ambience Healthcare should continue to allow more customization of the AI tool. However, I only have...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

A big strength of Ambience Healthcare is the white-glove service in terms of onboarding and tech...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

AI literacy is contingent on us, not on Ambience Healthcare, but they try their best. If our end...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product, Value

Using Ambience, we have achieved decreased pajama time and documentation time by a good percentage....

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

The patients have noticed their experience getting better since the doctors can address them...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

I have recommended Ambience many times. Our IT team even commented on how frictionless the...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The uptake of Ambience adoption in our EDs and inpatient areas has been good, but it is less deep...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

When our EHR vendor says they are going to build a product, it would almost be silly to say we are...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

I am extraordinarily excited about a couple of new things that are coming up. The first is chart...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Ambience is as integrated with our EHR as it is ready to handle. It will grab the schedule and...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Ambience Healthcare’s support is excellent. We haven't used the phone support team because we just...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

When we started out, we followed something kind of like any adoption curve. We started with our...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We did a pilot of a nonintegrated version of Ambience where we would simply copy and paste things,...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Ambience has a high positive impact on documentation time. I worked a shift recently, and if I had...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product, Value

We have providers clamoring to use Ambience, and they use it for most of their encounters. Ambience...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

Working with Ambience Healthcare has probably been one of the better experiences I have had with a...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

When I originally started using Ambience, I thought it would help me capture my documentation. Then...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

We do a planning session for Ambience upgrades, and then Ambience Healthcare helps facilitate...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

The communication we have with Ambience Healthcare is excellent. The planning and the ongoing...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Our EHR limits some of the functionalities that we have, so we do not have full order integration...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Value

I would be really sad if Ambience went away. I would not want to give it up and go to another...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Value

At this point, we don't have any reason to change from Ambience unless it becomes cost prohibitive....

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

I wouldn't personally buy the system again because its price is not competitive enough. We have...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

There is no doubt that the system works. Its features are nice. Our providers find the system to be...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

The vendor's training team has been great. It has actually been pretty impressive. Even some...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

The system has had a very strong impact in terms of improving our providers' pajama time. It has...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

When we did our evaluation, Ambience Healthcare was the only provider that could integrate with our...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Almost everyone in my department uses Ambience for every interaction. We assumed that all of our...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

With Ambience, on any particular day, there might be one or two times where it will miss something,...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Value

Ambience is significantly more expensive than the average for competitors. That being said, before...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Value

I haven't had any issues with Ambience not keeping their promises or coming back and billing for...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Ambience Healthcare is very organized and responsive. I think that once or twice, they pushed an...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Ambience is pretty user friendly, so its training isn't super hard, but it is effective. People need...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Ambience is pretty stable and good. It is living up to what we contracted it for. Where it counts,...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The support from Ambience Healthcare is just tremendous. The support people are very responsive....

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Ambience is really super easy to use. Using Ambience is definitely huge for our providers who are...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Ambience Healthcare has pretty much satisfied our needs, but they haven’t had anything new or...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The one thing about Ambience Healthcare is that they work with us on a consistent basis to always...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

I went to an MGMA conference a few years ago. Ambience Healthcare was one of the vendors presenting...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There is still some work to be done with the integration, but I'm still satisfied with how Ambience...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

I have one provider who sees several dozen patients a day, and this provider is out of the office by...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Most of our physicians have their phones or the application open, and they just speak in their...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We actually have extensions placed in all of our laptops so that if there are any updates for...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There is just one other function that I have asked Ambience Healthcare to go back to as it relates...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

An executive at Ambience Healthcare and a few others have reached out just to get status checks and...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

Ambience Healthcare has been very transparent. Even with the good, the bad, and the ugly, if there...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Ambience Healthcare's product is good. However, the vendor is difficult to work with and difficult...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Value

The vendor charges us an all-inclusive price, so they don't charge us for random extra stuff like...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

Ambience has had several updates, but we can't close our notes because the updates messed up the...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Operations

The people at Ambience Healthcare are good at knowing what is going on. They know how to answer...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Value

I'm pretty confident that, with time, we will fade out our use of Ambience just because of the cost....

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Value

For the cost we pay per month, I would think Ambience would be able to enter our billing, place of...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product, Value

Improved quality of care is an outcome we have seen. Ambience places information that spells out...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Value

If I had the money and were rich, I would buy Ambience again. Ambience makes our lives so easy. It...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Last year, there was a rigorous reexploration of whether the vendor keeps all their promises. If...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty

The overall satisfaction with the product is only going to go up, especially among the oldest...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty

We are going to be rerolling out the product, so I will be highly satisfied with the product overall...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Operations

There is both training and feedback within our organization. We have our own user group, and it is...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

As an organization, we are extremely satisfied with the documentation accuracy. There is a diversity...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

If I were in a single office and I used Ambience, there would be a 100% uptake. I would have no...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

We felt that it would be really nice if we could generate a referral letter in Ambience. The vendor...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

When stuff is said to be intuitive, it really depends on the user. I would say Ambience is extremely...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

The quality of responses from the vendor has been pretty amazing. The vendor has a tool within the...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Things are going great with Ambience. When our providers aren't burned out, when we can close charts...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

There is high satisfaction with the product, but there are just a few nuances that we are working...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

We still struggle a bit in certain areas. Ambience doesn't speak to our flowsheet in a specialty...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product, Value

An outcome we are seeing is that because Ambience literally documents the entire visit, including...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

I'm probably not the first in line for Ambience Healthcare’s communication. I'm down the line as a...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

During the implementation of Ambience, I connected directly with a member of the Ambience Healthcare...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

I would buy Ambience again because I have been using it for quite some time. I'm familiar with the...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Even for people who are not super tech savvy, there isn't a lot of clicking in Ambience, so it is...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Ambience Healthcare is extremely responsive. I can send an email and get a reply within one to two...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product

One wish-list item I would like to see in the software is automatic coding based on the generated...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

Some information got circulated at our organization about an Ambience pilot, and I jumped on that...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product, Value

Ambience has a highly positive impact on documentation time. For me, the impact is almost four times...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty

Ambience is fully integrated and is part of my daily routine. I don’t see patients without it. I...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Value

The best thing that happened to us was when a company we partner with did a huge Bake-Off and picked...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Value

We have had great outcomes with Ambience. Clinicians are experiencing reduced pajama time, increased...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Value

There is a huge impact on documentation time. We reported a high percentage of clinicians saving...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

What I perceived as this big gap between what other ambient speech vendors could do with our EHR...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Product

We have deep adoption of Ambience by the people who have it; we have a super high adoption and...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

I was recently at an event, and we always compare notes. I was talking to a peer who is using...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

The vendor doesn't want to roll out a tool and make us figure out how to adopt it. This is such a...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship

Ambience Healthcare’s support team is super responsive and always engaged. The founders are...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I probably sound like an evangelist, and maybe I am to some degree because this has been almost a...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

Our ability to work with Ambience has been impressive and fun. In terms of pulling in clinicians in...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Ambience Healthcare gets a top score in terms of doing the job we hired them to do. Once we started...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Ambience Healthcare is one of the most engaged, perfect partners we have ever had. They are a great...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Operations

With Ambience Healthcare, there are so many meetings that are like Teams. There are emails, and...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Ambience integrates with our EMR. People have said that the translations are perfect, but they are...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

I would like to keep Ambience. I appreciate that it pays attention to languages because things like...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Value

Our physicians are telling us that they don't want to think about practicing without Ambience. It...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

We are looking to standardize on a single EHR and plan to bring Ambience forward. One of our...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Ambience Healthcare has been great to work with on integration issues. We have two EHRs in our...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

The one thing that Ambience doesn't do that a live scribe can do is that after we are done with the...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The Ambience Healthcare people are very responsive. The support is integrated within the system; it...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Ambience has a section for patient instructions that is better than any patient summary that I have...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

In the beginning, we had training from Ambience Healthcare, and there was a particular person who...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

I had a peer come visit our organization once because they were looking at which ambient speech...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

We had live scribes in our organization that went into the rooms with providers, and there were...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

I have colleagues who have had to beg their organizations to get one of these ambient speech...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

We have to get consent from patients to use Ambience, and I have never had a patient refuse, and...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

We see a lot of new patients, and our patients are also very complex. In a new patient visit,...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Ambience definitely does a beautiful job of documenting to meet compliance documentation. It is...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Reports
Related Reports
Decision Insights
KLAS article icon
Ambient Speech 2024
25 October 24    |   Braden Taylor and Mac Boyter
With the rapid expansion of generative AI, ambient speech technology has been top of mind for healthcare organizations as they seek increased efficiency, improved note quality, and improved provider well-being. While ambient speech vendors previously had to provide QA specialists to review created notes, generative AI has enabled ambient speech technology to become more fully automated and do more than just transcribe medical notes. Many organizations are currently making or have made ambient speech purchase decisions in the last year; while some are beginning to move past the pilot stage, broad adoption of this technology is not yet common. To help healthcare organizations understand why certain vendors are being considered and selected, this report—KLAS’ first to focus on only ambient speech technology—examines feedback from 80 organizations that are making or have recently made decisions between January 2024 and August 2024. (This report does not represent a comprehensive census or win/loss market share study.)
Emerging Technology
KLAS article icon
Ambience Healthcare 2024
21 October 24    |   Braden Taylor and Mac Boyter
Healthcare organizations continue to evaluate ambient speech AI solutions with the goal of improving clinician well-being, increasing operational efficiencies, and enhancing care quality. Ambience Healthcare offers a voice-enabled, fully automated generative AI solution that is used across various care settings to create clinical documentation and assist with workflow tasks such as code suggestions and pre-charting. This report examines early customer experiences and satisfaction with the product.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​