Ambience Commentary

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Ambience Healthcare's team is really responsive. They have a lot of clinicians, and that is helpful....

We would like the vendor to roll out some additional features to more people. Chart Chat is one that...

I don't know whether Ambience is part of our long-term plans. Epic now has their own solution. But...

Ambience Healthcare does a training session for new users. There were some hiccups when it was no...

Ambience should have more conceptual context for the patient so that it knows whether the patient is...

Ambience Healthcare has improved their suggested diagnoses for the visit. That was lagging a little...

Ambience Healthcare’s training prepares people well. However, the vendor requires us to go through...

Ambience Healthcare is super responsive and proactive. If there's anything they know about that's...

Ambience Healthcare is definitely moving forward, and they've encouraged us on how to train the AI...

Ambience Healthcare could improve their integration with our EHR. They could also improve a couple...

What's going well with Ambience is that we can trust it. We can hit play and trust that it's going...

I would buy Ambience again. It has been great. It has given us exactly what we need. There’s a...

Ambience Healthcare has been transparent, but they had a big rift when most of their customer...

The product has not changed. There has been so much innovation and development in AI, but Ambience...

We've asked Ambience Healthcare to integrate a few very small things, like vitals. They do ICD-10...

Ambience Healthcare rolled out a sensor for ICD-10 and HCC coding support called MEAT, which stands...

Ambience is fully integrated for the purpose of our note-taking, so it pulls information out of the...

If a clinician has adopted Ambience, they're utilizing it. The tool is available to everybody, and...

Ambience Healthcare has great support. There's no need to ever escalate a ticket because the support...

Ambience meets most of my needs. That may be somewhat organizationally limited because I don’t have...

If I were talking with someone about Ambience, I’d say the product’s reliability is the most...

I don't know what kind of ROI data the system has, but I do think that, especially with the code...

Especially with the addition of the chart summary tool, I know there are very smart people at...

With Ambience's AI coding recommendations, it's a little harder for us to track the dollars because...

Ambience has AI-powered coding recommendations. I've been waiting for something like that, although...

I've asked for the ability to support physicians who work in both outpatient and inpatient settings,...

With Ambience, the coding is a huge deal for me. It allows me to get my notes done, get out of the...

Ambience Healthcare has been very good to work with. They are very supportive, and they listen. They...

Ambience Healthcare could place more emphasis on innovation by integrating more capabilities into...

The Ambience Healthcare team we work with directly is fantastic. Oftentimes, it is the other way...

Training really comes down to different types of personalities and learning styles. We have a...

Ambience Healthcare has been incredibly involved and supportive during the big go-lives. They really...

Ambience is meeting our nurses' needs in some ways. Chart Chat, for example, and some of the...

There are elements of the partnership that are fantastic, and then I still think there are some...

No solution meets all of our needs, nor should it. If it does, then we're probably not thinking...

The vendor is working to develop a talk-to-text capability. Early on, physicians noted that we also...

I wish the vendor were pushing us more when it comes to innovation. It feels more like we come to...

We have a great relationship with Ambience Healthcare. We've felt like we've formed a good...

We spent a lot of time with our strategy and revenue cycle teams to make sure we were measuring the...

Ambience Healthcare has been a great partner, and the product itself has been tremendous. Based on...

I don't think Ambience is meeting all of our needs. For example, our nurses were very interested in...

Ambience Healthcare has a support tool that is embedded in our EHR, and users can provide instant...

I think one thing that stands out for Ambience Healthcare is their ability to provide support....

If I have a patient with hypertensive medication. Ambience would see that the patient hasn't been...

Most people who have tried Ambience and another solution like Ambience better. The other solution...

Ambience is pretty consistent with the kind of care I would prescribe myself, but it can also answer...

I would like to see Ambience do more when it comes to coding recommendations, particularly around...

Ambience is impactful in different ways. In terms of what is the most impactful for our workflow,...

Ambience Healthcare is very collaborative in their approach and very focused on developing KPIs with...

I would love for Ambience to be integrated into our EHR so that we wouldn't need to use our phones....

I would like to see Ambience Healthcare work with our departments to create specialized templates. I...

We continue to hear individuals say that Ambience has completely changed their life and the way that...

The level of integration is bidirectional. The note that is generated in Ambience goes into an...

Ambience Healthcare has been an exceptional partner. They have always met us where we needed to....

I'm sure that if I reached out, Ambience Healthcare would be happy to communicate with me, but there...

There is one thing that I would someday like to see in Ambience, and that would be ordering...

I want to thank Ambience Healthcare for creating the solution. It has changed the way I am present...

I was initially concerned that some people would decline Ambience and that I would have to go back...

One big outcome we have seen from using Ambience is the patient instructions that it generates....

I would pay for Ambience out of my own pocket for all the peace of mind that it gives us and the...

I remember people from Ambience Healthcare being super responsive during training when I had...

Ambience Healthcare has been transparent. They do what they can for us, but their system is simply...

I definitely think that Ambience helps with same-day closures and supports workflows. More...

Ambience Healthcare actively takes our feedback and uses it to improve the product. The vendor is...

Ambience Healthcare's ability to solve problems is slightly less strong than it was in the first six...

I see Ambience as part of our long-term plans, but its price will have to come down as competing...

Early on, I was working directly with the higher-ups of Ambience Healthcare. Now I work more through...

We are overpaying for Ambience.

Ambience Healthcare is expanding too fast. I suspect my satisfaction will start to go down. They are...

Ambience Healthcare is the highest-quality vendor out there right now. They keep their promises...

With Ambience, I would prefer a deeper Epic integration, on par with that of Abridge or DAX Copilot....

Ambience Healthcare has been incredibly responsive. Typically, if we have a question, it is answered...

Order entry is one thing that we definitely want to have with Ambience. If the solution were able to...

Ambience Healthcare has a lot of innovative features that are in the pipeline, but I don't know how...

Ambience Healthcare was able to get us live in a short and impressive time frame. When we wanted a...

We have been doing a pretty exhaustive comparison of Ambience and another solution, and we just got...

With Ambience, chart prep and chart review have improved. The vendor has made progress, but those...

Ambience is excellent at ambient listening. I haven’t really seen strong chart review capabilities...

With Ambience, the main issues are around problem list management and chart review. The way the...

Our providers need a fair amount of hand-holding and often skim the material, so when something new...

I would buy Ambience again. There are areas where I wish it did more, such as problem list...

With Ambience, we are seeing better charge capture. One interesting side effect is that notes are...

There has been an uptick in the use of Ambience. We targeted subspecialties that had abandoned...

Ambience Healthcare has been a great partner, and they have been consistent about what they said...

Ambience Healthcare has some strengths in the way they customize their messaging and training to the...

Our teams have consistently told me that Ambience has been amazing to use. We have a good...

On our physician side, Ambience's ability to create a structured note with automatic HCC coding...

Physicians love the solution's chart-aware API; it has made a big difference, and that is something...

Ambience has done a really good job on a couple of fronts for us. The medical summary and note...

What we really like about Ambience is that the solution is different for different specialties, and...

We evaluated a lot of solutions, and Ambience came out ahead of the others we looked at. Ambience...

The implementation and training are excellent. Ambience Healthcare is very active with us and meets...

Ambience is super easy for end users. Ambience Healthcare is doing some really cool stuff. They are...

Ambience’s integration is good, but it could be a little better. Ambience is a relatively elegant...

Ambience Healthcare is a newer vendor, but they have been pretty good about all the things that they...

We need a better way to understand whether the things that we are looking at are actually due to...

Ambience Healthcare is very responsive. Anytime we have had a question, they have responded right...

Ambience Healthcare has done a great job of helping us set up templates and make sure that all of...

Ambience has greatly reduced users' documentation time. Also, we have seen improved same-day chart...

Some functionalities that we are really looking forward to with Ambience include Chart Chat and...

Epic is starting to do a lot of the same things that Ambience Healthcare is doing, but I don’t know...

The upgrades have gotten better over time. The system used to be something we had to use separately...

Ambience Healthcare has been very good about delivering new technology. They constantly seek...

I haven't had any problems that Ambience Healthcare has had to let me know about ahead of time. The...

We have a support group on Zoom and in the app, and in Epic's system, there is a help button. If we...

Ambience is amazing. I literally refuse to chart at home now. Since I got this, I can see many...

We are a beta customer for Ambience. We are rating the system's quality as being just below the top...

Through demonstrations, Ambience stood out from other systems by applying logic to documents based...

The folks we have brought on are highly engaged with the tool. Through the feedback mechanisms we...

Ambience Healthcare has been great to work with at pretty much every level. For example, the...

The system certainly meets the needs that we outlined when we were looking at the project, but as we...

Ambience Healthcare has continued to roll out new features since the basic charting or chart note...

We did some testing to select users for Ambience. After Ambience Healthcare's presentations, we set...

We took a deliberate approach to evaluating a soft ROI with Ambience, focusing less on the money and...

We are waiting on some functionalities from our other vendors as Ambience Healthcare expands beyond...

Ambience Healthcare's engineering team is excellent, and we value that partnership even though we do...

Ambience Healthcare’s support team is fantastic, and anyone who partners with them will get all the...

Using Ambience, we have averaged a large reduction in documentation time across multiple...

Ambience has performed really well as we have expanded. We maintain an ongoing process to clean up...

We do not have a long-term contract with Ambience Healthcare, and we do not believe it would be wise...

We record through the Ambience app on our phones. Beyond that, everything is integrated. The...

We have seen a lot of people give glowing endorsements about the life-changing impact the solution...

The qualitative impact of the solution has been huge. The quantitative impact has been smaller....

There are a ton of improvements that have been made to the solution. There is better face-to-face...

I am satisfied with the solution. I do not expect perfection. I edit the notes that the solution...

Ambience Healthcare has been very transparent. We have had good conversations. There is clarity...

I use tools related to charge capture and code capture. I know I am getting my HCC capture better...

The vendor has a support module that we can use within our Epic solution, and we can also chat with...

Ambience Healthcare’s training and support have been responsive. Having physicians as part of the...

There are more things that Ambience Healthcare could deliver that are not in our agreement. That is...

From what I understand, my hospital has been happy with the system's cost. I think the cost of the...

Ambience Healthcare has always been responsive to further requests. Our Ambience Healthcare...

The person from Ambience Healthcare who I interact with is super responsive. I cannot deal with the...

I would like the system to be able to recognize doctors' names, especially if I refer to a doctor...

The system works the way the vendor says it will. Based on my involvement, I would say that the...

The vendor is working to expand the system's functionality. When we were first being onboarded onto...

I am fairly tech savvy. There are people who are going to struggle more with Ambience who aren't as...

The system has a few minor reliability and workflow issues, but it is still pretty good overall. The...

The system was hit by the same cloud services cyberattack that everyone else was hit by a while ago....

Ambience Healthcare did a really good job of advertising what the system’s capabilities were. The...

Ambience has changed our lives. I have had great experiences with it. Things that used to take me...

Ambience improved our same-day closures and workflows. I don't know whether we have defeated...

One thing that stood out about Ambience Healthcare was their focus on specialty content and models....

I have heard that Ambience Healthcare’s support people are very responsive. That was one of the key...

With Ambience, we have seen reduced physician burnout. We have also measured some patient...

We have actively measured things. The outcome from Ambience is that we have decreased physician...

What made Ambience stand out against the other solutions out there was its ease of use, its...

I haven't had to interact with Ambience Healthcare’s support people. When there have been very brief...

When we launched Ambience, we also wanted to understand how it was helping and how it was not....

When Ambience Healthcare promotes something and says it is going to happen, that thing will meet my...

Ambience integrates with our EMR. It will handle histories, physical exams, medications, past...

Ambience's layout and formatting are easy to read and understand. The system is seamless, and it...

The majority of our Ambience users are what we call heavy users. They use the system for the vast...

The outcome we have seen from Ambience is that our providers are able to see more patients per day....

The vendor does a good job with integration. We have tools that integrate with Ambience, but...

Ambience Healthcare plans outages, and they communicate them well ahead of time. Anytime a provider...

Ambience Healthcare has a good road map for meaningful improvements for the product. That is good...

Ambience has a few things that help set it apart from other systems. We have looked at other vendors...

Ambience Healthcare has a very responsive onboarding team. I think there is some communication about...

With Ambience, I like having the ability to direct access to the vendor's customer support and...

Ambience is working on this, but they could make it so that the system is more like a companion...

We have pretty high utilization of the solution, and we are actually very proud of that. When we get...

When I get letters and emails, I am used to people moaning about the number of clicks in a system,...

We haven’t had any extra bills from Ambience Healthcare. I have stuck with the contract, and they...

Ambience is certainly part of our long-term plans. We look at it now more as a platform. We write...

The vendor's executive involvement is good. We can get in contact with the executive team.

The vendor keeps improving the system. Everything new they have given us is working great, and they...

The system has improved our documentation time in a way that equates to at least one patient a day....

Ambience Healthcare is very responsive to everything. Every time I have an issue, the vendor is...

Ambience Healthcare integrated a tool into their solution that reads our assessments and plans and...

When we went live with Ambience, we put it out to our primary care area first, and then we expanded...

The main issue we have had with Ambience is when there are multiple people in the room that have...

Ambience isn't accurately assessing the voices of patients. It often attributes the physician's...

Ambience Healthcare recently added an 18-month summary of patient charts with every visit. I like...

The system's Spanish translation is good overall. It is pretty accurate with language translation....

One positive of the solution is being able to step into a room and not write many notes.

Ambience Healthcare is good. They are quick to respond over text and email. The vendor's people are...

I would like the system's assessment and plan portions to be more fluid because they are clunky....

Ambience has had a high positive impact on documentation time. It always gives us data that is...

Ambience does a good job of documenting with different specialties. A specialist documents...

Healthcare change is relatively slow. It takes years to start a new process, but going with Ambience...

One big concern with going live with Ambience was how doctors would feel about having to carry a...

Ambience Healthcare goes over the top with their customer service. It is nice to work with a...

Integration of AI is new, so Ambience is not fully integrated because I have to use a phone. The...

We have people banging down the door because they want the system. It is the easiest project I have...

Ambience Healthcare is able to have clear-cut data points to demonstrate ROI. They actually have a...

AI technology is going to get expensive, and there are more vendors slowly working to provide free...

Ambience Healthcare should continue to allow more customization of the AI tool. However, I only have...

A big strength of Ambience Healthcare is the white-glove service in terms of onboarding and tech...

AI literacy is contingent on us, not on Ambience Healthcare, but they try their best. If our end...

Using Ambience, we have achieved decreased pajama time and documentation time by a good percentage....

The patients have noticed their experience getting better since the doctors can address them...

I have recommended Ambience many times. Our IT team even commented on how frictionless the...

The uptake of Ambience adoption in our EDs and inpatient areas has been good, but it is less deep...

When our EHR vendor says they are going to build a product, it would almost be silly to say we are...

I am extraordinarily excited about a couple of new things that are coming up. The first is chart...

Ambience is as integrated with our EHR as it is ready to handle. It will grab the schedule and...

Ambience Healthcare’s support is excellent. We haven't used the phone support team because we just...

When we started out, we followed something kind of like any adoption curve. We started with our...

We did a pilot of a nonintegrated version of Ambience where we would simply copy and paste things,...

Ambience has a high positive impact on documentation time. I worked a shift recently, and if I had...

We have providers clamoring to use Ambience, and they use it for most of their encounters. Ambience...

Working with Ambience Healthcare has probably been one of the better experiences I have had with a...

When I originally started using Ambience, I thought it would help me capture my documentation. Then...

We do a planning session for Ambience upgrades, and then Ambience Healthcare helps facilitate...

The communication we have with Ambience Healthcare is excellent. The planning and the ongoing...

Our EHR limits some of the functionalities that we have, so we do not have full order integration...

I would be really sad if Ambience went away. I would not want to give it up and go to another...

At this point, we don't have any reason to change from Ambience unless it becomes cost prohibitive....

I wouldn't personally buy the system again because its price is not competitive enough. We have...

There is no doubt that the system works. Its features are nice. Our providers find the system to be...

The vendor's training team has been great. It has actually been pretty impressive. Even some...

The system has had a very strong impact in terms of improving our providers' pajama time. It has...

When we did our evaluation, Ambience Healthcare was the only provider that could integrate with our...

Almost everyone in my department uses Ambience for every interaction. We assumed that all of our...

With Ambience, on any particular day, there might be one or two times where it will miss something,...

Ambience is significantly more expensive than the average for competitors. That being said, before...

I haven't had any issues with Ambience not keeping their promises or coming back and billing for...

Ambience Healthcare is very organized and responsive. I think that once or twice, they pushed an...

Ambience is pretty user friendly, so its training isn't super hard, but it is effective. People need...

Ambience is pretty stable and good. It is living up to what we contracted it for. Where it counts,...

The support from Ambience Healthcare is just tremendous. The support people are very responsive....

Ambience is really super easy to use. Using Ambience is definitely huge for our providers who are...

Ambience Healthcare has pretty much satisfied our needs, but they haven’t had anything new or...

The one thing about Ambience Healthcare is that they work with us on a consistent basis to always...

I went to an MGMA conference a few years ago. Ambience Healthcare was one of the vendors presenting...

There is still some work to be done with the integration, but I'm still satisfied with how Ambience...

I have one provider who sees several dozen patients a day, and this provider is out of the office by...

Most of our physicians have their phones or the application open, and they just speak in their...

We actually have extensions placed in all of our laptops so that if there are any updates for...

There is just one other function that I have asked Ambience Healthcare to go back to as it relates...

An executive at Ambience Healthcare and a few others have reached out just to get status checks and...

Ambience Healthcare has been very transparent. Even with the good, the bad, and the ugly, if there...