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BESTCare 2.0 (Global)
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Everton Santos
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KLAS Research Director - Everton Santos
 
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Global (Non-US) EMR Benefits 2023: What Benefits Can You Expect from Your EMR?
Global (Non-US) EMR Benefits 2023:
What Benefits Can You Expect from Your EMR?
March 2023
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Asia/Oceania EMR 2022: First In-Depth Look at Regional Market Share & Vendor Performance
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Middle East & Africa EMR 2021: Vendor Performance and Market Energy
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User Commentary

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Director

Service and Support

One benefit of BESTCare 2.0 is the in-house service. Our developer is in-house, so we don't have any...

Jan 2023
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Director

Service and Support

ezCaretech doesn't have plans for enhancing their products, so we have all that they can offer...

Dec 2022
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Director

Implementation and Training

ezCaretech needs to make training based on the workflow of the business itself and not technical...

Dec 2022
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Director

Functionality and Upgrades

The vendor is not adapting the new regulations or implementing them on a faster track. In terms of...

Dec 2022
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Director

Functionality and Upgrades

BESTCare 2.0 is user friendly. The problem is the vendor needs to work on the web version and adapt...

Dec 2022
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Director

Functionality and Upgrades

The product is robust, and ezCaretech has a good support team. We haven't had a big issue with the...

Aug 2022
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Director

Lessons Learned

It would help my experience as a customer if the vendor had a better understanding of hospital...

Aug 2022
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Manager

Service and Support

Phone support from ezCaretech is not marvelous, but the web support is quite good.

Jul 2022
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Manager

Relationship

There isn’t much executive involvement from ezCaretech. We have to wall the executives in to get...

Jul 2022
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Manager

Service and Support

Overall, the ezCaretech solution is quite stable. There is some pretty complicated work that the...

Jul 2022
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Manager

Relationship

ezCaretech needs to be flexible because, for example, we want to get a specific piece of...

Jul 2022
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Manager

Future Outlook

The solution is good and does its job, but there are some features that are having a lot of...

Jul 2022
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Manager

Relationship

ezCaretech does not have local resources. The biggest issue we have with them is that communicating...

Jul 2022
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Manager

ROI / Cost

With other vendors, when we need a new feature, they will often develop the feature for all of their...

Jul 2022
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Manager

ROI / Cost

The vendor keeps their promises, but the issue is that before we go ahead with the delivery part and...

Jul 2022
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Related Articles
Article
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An Expansive Look at the Middle East EMR Market
14 September 21    |   Everton Santos and Jonathan Christensen
With this report, we examined the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa regions. 
Article
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Winning in the Global (non-US) EMR Market
15 May 20    |   Everton Santos and Jonathan Christensen
The Global (non-US) EMR Market Share Report is one of the more labor-intensive reports that KLAS publishes. But for six years, the data in this report has been the best and most easily digestible glob
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A Look at the Global (Non-US) EMR Market Share in 2019
17 June 19    |   Everton Santos
The Global (non-US) EMR Market Share 2019 report is a way for us and providers to understand where other healthcare organizations throughout the world are making their investments in terms of HIT spen
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A Global Collaborative: Bringing the Arch to Australia
27 November 18    |   Aaron Jones, CNIO and Sydney Local Health District
We kept hearing from vendors that Australian EMR users were getting a good experience, but we didn’t want to take the vendors’ word for it.
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Related Reports
Performance
KLAS article icon
Asia/Oceania EMR 2022
21 December 22    |   Everton Santos and Jonathan Christensen
As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs. This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions and (2) vendor performance in each region based on client feedback and experience. The chart below offers a high-level view of vendors’ overall performance.
Performance
KLAS article icon
Middle East & Africa EMR 2021
09 September 21    |   Everton Santos and Sidney Tate
Many healthcare organizations in the Middle East and some in Africa have made EMR purchase decisions over the last five years (2016–2020). In that time, KLAS has validated 86 EMR decisions—72 in the Middle East and 14 in Africa—impacting over 320 hospitals, with decisions made in 2018–2020 impacting (on average) at least twice as many facilities as decisions made in 2016–2017. This report will examine the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa. Compared to KLAS’ previous report on EMRs in the Middle East (published in 2019), this study includes performance data on a significantly higher number of vendors, providing more expansive insights, particularly into the Middle East market.



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