Release of Information 2021
23 March 21
| Jennifer Hickenlooper and Mac Boyter
The release of information (ROI) services market is a well-established segment with generally high overall client satisfaction. Market share leader Ciox Health and 2021 Best in KLAS winner MRO have long-standing experience in ROI; Sharecare and Verisma have smaller customer bases but are widening the field of options for healthcare organizations. To understand these firms’ strengths and areas of opportunity, this report explores their retrieval accuracy, ability to work with third-party requesters, and staff quality.