Datavant Release of Information Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Services
There is still not a lot of flexibility in Datavant’s system. There are some things that we think...
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Relationship, Services
When it comes to technology, some of the services we offer based on the technology offerings that...
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Relationship, Value
Datavant does not charge us for a lot of stuff. They are our partner in that sense. Also, Datavant...
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Relationship
My contacts at Datavant work very well with me.
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Services
We don't really submit requests through a retrieval portal. We use an electronic faxing queue for...
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Services
Datavant is easy to work with. They go above and beyond to meet the customer's needs and demands and...
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Relationship
The team from Datavant that we are with right now is extremely easy to work with. If I have any...
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Operations
Datavant is familiar with many Epic hospitals, and everything seems to run smoothly because of their...
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Services
Datavant's output with timeliness is one of the best things about them. They keep us informed and...
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Relationship
Datavant has our back, and we have theirs. They have regular communication about when they have...
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Relationship, Operations
Datavant knew when they took us on that we had so many systems and that they would have to request...
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Relationship
Datavant is a good fit for us. They have been doing a great job for us. My staff enjoys working with...
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Loyalty, Relationship
So far, we haven't really had to go too far up for any issues with Datavant. There was a breach last...
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Relationship
It seems like we talk to and communicate via email with the manager and supervisor from Datavant....
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Relationship, Services
We are really satisfied with the request submission and record retrieval portal in Datavant's...
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Value
Datavant's release of information tool is wonderful. We love that platform. It is easy to train on,...
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Relationship, Value
Datavant's release of information services really work for our complex organization and for the...
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Relationship, Services
We have a very close partnership with Datavant, and that is the key for the release of information....
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Loyalty, Relationship, Services
We would buy Datavant again because of the communication, the relationship that we have with...
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Relationship, Services
There is always room for improvement, but Datavant’s staff is very attentive and focused. We have...
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Relationship, Operations
Datavant is very much on top of new regulatory standards that come out. They are very proactive and...
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Operations, Services
Datavant's solution has been implemented and is working well. Integration with Datavant is very...
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Value
Datavant does not avoid charging for every little thing. They are in the business of making money....
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Relationship
One of my tasks was to get rid of Datavant and get somebody else, but we have developed a really...
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Services
Datavant's reporting is really good. I can track the work that their team does. I have been able to...
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Relationship
I have issues with Datavant's IS team. They don't always respond, so I have to escalate things every...
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Services
Datavant's API is set up to do some of our audits. Datavant gets the chase list pulled in, and then...
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Operations
We have ultimately excused the other firm we were working with so that we are standardized across...
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Relationship
There are some areas where Datavant didn’t exceed our expectations, but I don’t want to throw out...
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Relationship, Services
By and large, Datavant is very responsive and engaged with their clients. They seek to understand...
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Relationship, Services
Datavant gets our release of information work done for us when my front people don't have the time....
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Relationship
Sometimes I don't know whether communication with Datavant is the best, and my front staff really...
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Loyalty, Relationship
I have worked with Datavant for several years, and I don’t have any plans to change. I’m happy with...
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Relationship
Sometimes I worry a bit about Datavant releasing everything that is appropriate to fulfill the...
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Relationship, Operations
I like that Datavant is pretty self-sufficient. We do not come across a lot of issues. I do like...
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Relationship
Our Datavant consultant is wonderful. They frequently get compliments from patients on how well they...
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Value
Thanks to Datavant's solution, we are getting faster data. It is helping me get faster responses and...
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Relationship, Services
Datavant works on new things, but they aren't looking for new technology; they are looking at how to...
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Operations, Services, Value
I would buy the solution again. The solution is good, but I think I would have done the...
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Operations
In the past, there were always people doing the work for this product. Now, Datavant has more...
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Relationship
The biggest thing for Datavant is really understanding the structure and how the support team is...
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Relationship
Datavant keeps their promises. We do have to go in and hold them accountable though. I have a good...
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Operations, Services
Datavant's system is perfect in terms of ease of use. Almost all end users say that the tool is easy...
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Relationship
A lot of things have gone to Datavant’s national team, and that has been a nightmare. Communication...
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Relationship
Our local Datavant people are great. One person we know at Datavant is now an area person, so they...
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Relationship, Services
Some of Datavant’s people are doing production of documents, and they are not making sure they are...
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Relationship, Services
Datavant is always looking for better and safer ways to take care of our release of information....
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Relationship
Datavant is very timely with everything, and they can provide those timelines to me.
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Relationship, Services
Datavant is dependable. They show up. I don't have to worry that I am not going to have coverage....
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Relationship
I would tell a peer that Datavant is very knowledgeable. They follow the release of information...
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Relationship
Customer service is a strong point of our Datavant person. They pay attention to the patients, and I...
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Relationship
I have dealt with more people than just the representative who logs in to our system. We have a good...
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Relationship, Services, Value
Datavant has always been great for us. They have saved us so much time, money, hassle, and energy....
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Relationship
In the rare event that I am notified by a requester that they think they have an outstanding request...
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Operations, Value
When we implemented Datavant's services, we had to provide the firm with certain things like...
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Services
Datavant gives us good, regular reporting on the medical records that they have worked on. We had a...
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Relationship
Datavant provides excellent service. However, I am confused how another ROI company is taking a...
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Relationship
I would love to give Datavant the highest score, but now and then, something may not go perfectly....
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Relationship
The best part of our relationship with Datavant is the firm's on-site staff and leadership at our...
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Services
Datavant’s application for auditing could be more intuitive and user friendly. When we enter audits,...
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Services
Datavant has a product where someone requesting medical records can use their phone to scan a QR...
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Relationship
If Datavant sees a potential problem, we are always notified, and there is always someone from...
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Relationship
Datavant is very good about putting the right people on something if the initial people can't handle...
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Services
Datavant could be a bit better at talking with our EHR when scanning documents and things. One of...
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Relationship, Services
We have a dashboard within our EHR, so whenever Datavant gets a request, they put it in the system....
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Relationship, Services
We don’t get complaints about Datavant. Most of the time, the requester gets what they ask for, and...
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Relationship, Services
Datavant helps us comply with state rules and regulations regarding the release of information, and...
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Relationship, Services
I asked Datavant to review something to make sure we were in line with the industry standards, and...
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Value
Datavant only charges for what is in our contract, and when contracts change, I get an itemized list...
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Relationship
Datavant is one of the few firms I don't have any issues with; I give them a full thumbs-up. They...
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Operations
Datavant is great with their training because they have someone come on-site, and they audit that...
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Value
If there is pushback on a charge that has been found that possibly shouldn’t have been there,...
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Relationship
We have had a bit of an issue with ensuring the communication between Datavant’s leadership is in...
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Relationship
The people that we have been working with lately to fix our particular problems have definitely been...
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Loyalty, Relationship
Datavant is a long-standing third party that does release-of-information work, and we have had a lot...
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