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Datavant Release of Information Commentary
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Jaren Day
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KLAS Research Director - Jaren Day
 
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User Commentary

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Manager

Relationship, Services

We would like Datavant to improve what is held and released. Sometimes I'm not sure that every...

Nov 2025
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Manager

Value

Datavant is pretty consistent with release of information. They always have our ROI done well before...

Nov 2025
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Director

Operations, Services

The request portal and API reports are lacking. They need to be all-inclusive, customer generating,...

Sep 2025
||
(0)
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Director

Loyalty, Relationship

Datavant is very consistent with their partnership; we meet on a regular basis. I initially thought...

Sep 2025
||
(0)
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Director

Relationship

Any time we have suggestions, Datavant takes them and makes them happen. They either let me know...

Sep 2025
||
(0)
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Director

Relationship, Services

My experience with Datavant has been beyond positive. The constant communication and trust have been...

Sep 2025
||
(0)
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Director

Relationship, Services

We have had some problems connecting Datavant’s API and our EHR. At times, things have been hard to...

Sep 2025
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(0)
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VP/Other Executive

Operations, Services

With Datavant, we have had zero errors for wrong medical records. Patients can get their records on...

Sep 2025
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(0)
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VP/Other Executive

Relationship, Value

We would 100% buy this service again. To my understanding, Datavant makes their money on the...

Sep 2025
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(0)
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VP/Other Executive

Services, Value

Datavant's billing is fair. Getting access to our own medical records is so easy that the firm...

Sep 2025
||
(0)
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VP/Other Executive

Relationship

Datavant has exceeded our expectations very much. I couldn’t ask for a better relationship with our...

Sep 2025
||
(0)
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VP/Other Executive

Relationship, Operations

Datavant is top-notch on onboarding staff. They take the training and onboarding headaches away from...

Sep 2025
||
(0)
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VP/Other Executive

Services

On a regular basis, I get feedback via email from patients who use the portal. I get those emails...

Sep 2025
||
(0)
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Director

Relationship

We have a certain turnaround time. Datavant always does things within that turnaround time. If they...

Sep 2025
||
(0)
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Director

Relationship

Datavant’s communication makes them feel like a true partner. Some firms are just out to get a...

Sep 2025
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(0)
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Director

Relationship, Operations

I like the fact that Datavant does webinars for release of information to keep us afloat on what is...

Sep 2025
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(0)
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Director

Relationship

Datavant stays on top of the release of information laws. They always give us a heads-up about what...

Sep 2025
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(0)
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Director

Services

Sometimes, we get accounts back that the Datavant coders have coded, but we don't understand why....

Sep 2025
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(0)
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Director

Relationship

Datavant has been having problems staying staffed up. Lately, because of their staffing issues, my...

Sep 2025
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(0)
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Manager

Relationship

I know there are things in the works to make things more automated, but they just aren't in there...

Aug 2025
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(0)
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Manager

Relationship

We had an issue where there were some releases that were not being answered in a timely manner....

Aug 2025
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(0)
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Manager

Loyalty, Relationship, Value

We recently went from using two firms to strictly using Datavant. We had some issues that we were...

Aug 2025
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Manager

Relationship, Services

Bringing Datavant in was a bit sticky at first. They had to hire some new folks. I'm sure the market...

Aug 2025
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Manager

Relationship, Operations

Datavant has an application called HealthSource, and sometimes we have to log in to our Epic...

Aug 2025
||
(0)
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Manager

Relationship, Operations

Datavant is very familiar with Epic's solutions. They are familiar with the tools within Epic's...

Aug 2025
||
(0)
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Director

Relationship, Services

Datavant has been nothing but great since we partnered together.

Aug 2025
||
(0)
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COO

Operations, Services

Datavant is the best vendor ever. They are low maintenance and provide high service.

Jul 2025
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(0)
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Manager

Services

Datavant’s hours may be a little different than ours on certain days, and if somebody has a vacation...

Jun 2025
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Manager

Relationship

Our in-house Datavant representative is phenomenal. They handle walk-ins and phone calls. Our faxes...

Jun 2025
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(0)
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Manager

Relationship

There was a small time when we were with Datavant when things were not ideal, and we had a lot of...

Jun 2025
||
(0)
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COO

Relationship, Services

There is a portal in Datavant's system where we are able to track everything that they do, but we...

Jun 2025
||
(0)
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COO

Relationship

We had some staffing issues with Datavant, and we had to change around some of our teammates there....

Jun 2025
||
(0)
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COO

Services, Value

We are using Datavant’s Swellbox solution, which is their request portal, so we have been on it for...

Jun 2025
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(0)
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COO

Services, Value

Datavant has done a great job on integration. Part of our whole Swellbox integration was about...

Jun 2025
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(0)
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COO

Relationship

Datavant's service is technically for all our release of information stuff, with the exception of...

Jun 2025
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(0)
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COO

Relationship, Services

The request submission and record retrieval portal from the vendor is very good. It is not perfect,...

Jun 2025
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(0)
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Director

Services

There are many ways to retrieve information, so the few pieces that we have work fine, but the firm...

Jun 2025
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(0)
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Director

Operations

We recently had a new federal regulation. The vendor had education. We all listened to that and then...

Jun 2025
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(0)
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Director

Relationship

My recommendation to others is to keep somebody on their team who has an oversight responsibility of...

Jun 2025
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(0)
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Director

Relationship

Datavant probably tries, and they have good intent to have executive involvement. They just have a...

Jun 2025
||
(0)
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Director

Loyalty, Relationship

This vendor has been with us for a long time, and part of our challenge is just comfort level. We...

Jun 2025
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Director

Services

Some documents are important to the process and are only maintained in the vendor's tool, and that...

Jun 2025
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(0)
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Director

Relationship, Operations

We have asked the vendor's team members if they know where to find our institution's policies, and...

Jun 2025
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(0)
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Director

Relationship, Services, Value

In the high-volume, simple cases, Datavant excels. We have really high volumes of certain types of...

Jun 2025
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(0)
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Director

Relationship, Services

Datavant is probably very strategic and has a lot of ability. I just don't know that that filters...

Jun 2025
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Director

Relationship

We have asked the vendor to do certain things. If they need to move something through the...

Jun 2025
||
(0)
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Director

Operations

Datavant is great. However, we are constantly changing things within our EHR system to get back to...

Jun 2025
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(0)
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Director

Operations, Value

We are stuck in this weird limbo because Datavant does a really great job, but there are things that...

Jun 2025
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(0)
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Director

Operations

The staff members from Datavant are excellent. The merger of Ciox Health and Datavant has really...

Jun 2025
||
(0)
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Director

Relationship, Services

Datavant’s strategic ability to listen to a customer and see a need in the market is the best I have...

Jun 2025
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(0)
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Manager

Relationship

Datavant actually contacts me all the time whenever they have something new; they are always trying...

Jun 2025
||
(0)
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Manager

Relationship

Datavant is supposed to handle all the surgical care practitioner requests; they mail and fax them...

Jun 2025
||
(0)
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Manager

Relationship, Services

We have had recent issues with technology not working consistently, but Datavant has been very...

Apr 2025
||
(0)
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Director

Services

There is still not a lot of flexibility in Datavant’s system. There are some things that we think...

Apr 2025
||
(0)
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Director

Relationship, Services

When it comes to technology, some of the services we offer based on the technology offerings that...

Apr 2025
||
(0)
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Director

Relationship, Value

Datavant does not charge us for a lot of stuff. They are our partner in that sense. Also, Datavant...

Apr 2025
||
(0)
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Manager

Relationship

My contacts at Datavant work very well with me.

Apr 2025
||
(0)
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Manager

Services

We don't really submit requests through a retrieval portal. We use an electronic faxing queue for...

Apr 2025
||
(0)
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Manager

Services

Datavant is easy to work with. They go above and beyond to meet the customer's needs and demands and...

Apr 2025
||
(0)
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Manager

Relationship

The team from Datavant that we are with right now is extremely easy to work with. If I have any...

Mar 2025
||
(0)
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Director

Operations

Datavant is familiar with many Epic hospitals, and everything seems to run smoothly because of their...

Mar 2025
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(0)
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Director

Services

Datavant's output with timeliness is one of the best things about them. They keep us informed and...

Mar 2025
||
(0)
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Manager

Relationship

Datavant has our back, and we have theirs. They have regular communication about when they have...

Mar 2025
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(0)
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Manager

Relationship, Operations

Datavant knew when they took us on that we had so many systems and that they would have to request...

Mar 2025
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(0)
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Manager

Relationship

Datavant is a good fit for us. They have been doing a great job for us. My staff enjoys working with...

Mar 2025
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(0)
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Manager

Loyalty, Relationship

So far, we haven't really had to go too far up for any issues with Datavant. There was a breach last...

Mar 2025
||
(0)
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Manager

Relationship

It seems like we talk to and communicate via email with the manager and supervisor from Datavant....

Mar 2025
||
(0)
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Manager

Relationship, Services

We are really satisfied with the request submission and record retrieval portal in Datavant's...

Mar 2025
||
(0)
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Manager

Value

Datavant's release of information tool is wonderful. We love that platform. It is easy to train on,...

Mar 2025
||
(0)
 Thank you  Helpful

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Manager

Relationship, Value

Datavant's release of information services really work for our complex organization and for the...

Mar 2025
||
(0)
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Director

Relationship, Services

We have a very close partnership with Datavant, and that is the key for the release of information....

Mar 2025
||
(0)
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Manager

Loyalty, Relationship, Services

We would buy Datavant again because of the communication, the relationship that we have with...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Services

There is always room for improvement, but Datavant’s staff is very attentive and focused. We have...

Feb 2025
||
(0)
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 or  to see details.

Manager

Relationship, Operations

Datavant is very much on top of new regulatory standards that come out. They are very proactive and...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Services

Datavant's solution has been implemented and is working well. Integration with Datavant is very...

Feb 2025
||
(0)
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Director

Value

Datavant does not avoid charging for every little thing. They are in the business of making money....

Feb 2025
||
(0)
 Thank you  Helpful

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Director

Relationship

One of my tasks was to get rid of Datavant and get somebody else, but we have developed a really...

Feb 2025
||
(0)
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Director

Services

Datavant's reporting is really good. I can track the work that their team does. I have been able to...

Feb 2025
||
(0)
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Director

Relationship

I have issues with Datavant's IS team. They don't always respond, so I have to escalate things every...

Feb 2025
||
(0)
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Director

Services

Datavant's API is set up to do some of our audits. Datavant gets the chase list pulled in, and then...

Feb 2025
||
(0)
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Director

Operations

We have ultimately excused the other firm we were working with so that we are standardized across...

Feb 2025
||
(0)
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Director

Relationship

There are some areas where Datavant didn’t exceed our expectations, but I don’t want to throw out...

Feb 2025
||
(0)
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Director

Relationship, Services

By and large, Datavant is very responsive and engaged with their clients. They seek to understand...

Feb 2025
||
(0)
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Manager

Relationship, Services

Datavant gets our release of information work done for us when my front people don't have the time....

Feb 2025
||
(0)
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Manager

Relationship

Sometimes I don't know whether communication with Datavant is the best, and my front staff really...

Feb 2025
||
(0)
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Manager

Loyalty, Relationship

I have worked with Datavant for several years, and I don’t have any plans to change. I’m happy with...

Feb 2025
||
(0)
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Manager

Relationship

Sometimes I worry a bit about Datavant releasing everything that is appropriate to fulfill the...

Feb 2025
||
(0)
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