Datavant Release of Information Commentary
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Subject Expert
Cris Ludwig
Associate Engagement Partner
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User Commentary
Relationship
I would like Datavant to ask me what I need instead of telling me. Datavant has gotten so big, so...
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Relationship
Datavant has been doing this work for a long time, and they are good at what they do. Their network...
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Relationship, Services
Datavant does fine with request submission and record retrieval. I would buy their service again,...
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Relationship
I always make sure that I have open communication with Datavant. If I have any concerns, I go...
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Loyalty, Services
It has always been easy to do integration with Datavant's service and our current EHR. With our...
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Relationship
In the last couple of years, we had a change in managers from Datavant. That was hard, but the new...
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Relationship
Datavant has exceeded our expectations because a lot their turnaround times have been less than...
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Value
We are saving a lot of money by contracting with Datavant, so we are definitely getting our money’s...
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Relationship, Services
The firm's interoperability accuracy has been excellent. We haven't had issues with mismatches or...
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Operations
Everything Datavant did to support our rollout exceeded my expectations with the level of...
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Relationship
Overall, I am very happy with our partnership with Datavant. The combination of their technology,...
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Relationship
In terms of turnaround time and staffing perspectives, Datavant has met or exceeded our...
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Relationship
I speak very highly of Datavant's on-site staff members. Datavant's technology is strong, but it is...
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Relationship
Datavant's on-site staff members have been fairly stable, but we have seen turnover on the firm's...
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Loyalty
As long as Datavant continues to deliver satisfactory work, they are part of our long-term plans....
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Relationship
We work very well with Datavant. If we need something done right away, they are always willing to do...
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Relationship, Services
Datavant is very good about really partnering with us if we have issues and need escalation; they...
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Loyalty, Operations
Because of some unique elements of our organization, Datavant is making changes so that they can...
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Loyalty, Relationship, Operations
Datavant isn't perfect, but from a strategic perspective, they are really partnering with us to make...
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Operations
My advice to others looking to work with Datavant is to know what to expect and what their...
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Loyalty, Relationship, Operations
We want to make sure that the outcomes that we are expecting are reasonable. We have a lot of...
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Operations, Value
From a cost perspective, Datavant is very efficient. If an organization is comfortable with...
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Relationship, Services
We have some areas where Datavant struggles to find people to work. We have sometimes had some...
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Relationship, Services
The Datavant leadership team worked really hard to try to rectify a situation for us, so the...
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Operations, Value
The request submission process that we have with Datavant has been extremely satisfying with our...
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Loyalty, Relationship, Operations, Value
The service was extremely easy to get set up. The only thing that took time was that we had to do a...
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Relationship, Services
The interaction is basically through email; I don't have any communication with the actual people...
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Operations, Value
I'm not sure how Datavant retrieves the requests, but we don’t touch them. We can go into our...
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Operations, Services
If Datavant’s turnaround time starts to creep up, they will assign another person to our account to...
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Relationship, Services
We have been with Datavant for many years, and we have worked together to develop things. The...
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Relationship, Services
In the past, we had issues with the staff members at Datavant when our patients would call because...
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Relationship, Operations, Services
I would work with Datavant again without hesitation. I refer them to a lot of different physician...
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Loyalty, Relationship
We had a choice with the firm we picked, and I am glad we picked Datavant. We get on calls together,...
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Relationship, Services
If I have an issue with Datavant or something needs to be addressed, the managers really make things...
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Relationship, Operations
Datavant does everything they are supposed to do, so they don't go above, but they don't go under....
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Operations, Value
I would hire Datavant again because I would not want my employees to take on the work that the firm...
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Relationship
Datavant had a manager who wasn’t good, and they finally let them go. That was a little bit of an...
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Relationship, Operations
Datavant moves consultants around a lot because some people might not work out, so they are always...
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Loyalty, Value
Datavant is definitely worth the return on investment. It has definitely been beneficial for our...
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Relationship, Services
Datavant talks a lot about transparency, but things are only transparent because we find the issues....
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Relationship, Operations, Services
I have nothing bad to say about Datavant. They are very flexible with us. They have been the best...
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Relationship, Services
Datavant is definitely forward-thinking, and they are always coming up with new ideas and new...
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Relationship, Operations
Datavant takes care of the HEDIS and risk adjustment work for us, and those things have definitely...
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Relationship, Operations, Services
We have dedicated staff members from Datavant who work closely with us, and that is very helpful. We...
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Operations, Services
We have had issues with requests from Datavant flowing through our EHR sometimes. That isn't great....
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Relationship, Operations, Services
I get a weekly report emailed to me from Datavant, and I have access to HealthSource. I have played...
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Relationship, Operations
Datavant does a fabulous job of customer service. Occasionally, things come up that could have been...
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Relationship, Services
Our manager from Datavant is great. I can reach out to them anytime. I can reach out if there are...
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Services
Datavant has a revenue-sharing program, so if we implement certain technologies, then they split the...
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Loyalty, Relationship, Operations, Services
Datavant puts out education modules or webinars to their customer base on new topics. I love those,...
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Relationship, Operations
There are instances when we ask Datavant if they have a standard position on something, and they...
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Loyalty, Relationship, Operations
I see a lot of turnover in Datavant’s staff because the firm holds the staff members to such high...
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Relationship, Operations
We are having challenges with Datavant being able to work as efficiently as possible, though that is...
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Loyalty, Operations
Datavant has come out with a portal or platform for attorneys and insurance companies to easily...
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Operations
Integration with Datavant is pretty straightforward. I’m happy to continue using the service.
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Relationship, Operations
In a nutshell, when we want something done, Datavant does it, and that is what every customer wants....
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Loyalty, Operations
We have a bigger organization, so when we get an audit that requires the complete medical record,...
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Relationship, Services
The higher-ups from Datavant get in contact with us, and they help make sure the managers stay in...
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Loyalty, Relationship, Operations
We do have a lot of plans to make improvements, and I’m not going to put the blame solely on...
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Operations, Value
I feel that Datavant is doing the work. I don’t have to pay for their services, so to speak. They...
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Loyalty
I would recommend Datavant, but I would be very honest when I gave my recommendation. Sometimes it...
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Relationship
Datavant’s compliance teams are very transparent. They are up front about what is happening and what...
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Relationship
We have had Datavant since they were Ciox Health. The level of talent has really been upscaled since...
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Relationship
Datavant's account management is attentive and engaging, and they have subject matter experts on...
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Value
We wanted to evolve in terms of how we deliver records for cost effectiveness. The biggest thing is...
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Loyalty
Datavant is part of our future. We are making a bigger commitment as we speak. We believe in our...
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Loyalty, Relationship
Datavant’s commitment from a leadership perspective is very strong. They are very integrated....
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Relationship
Whenever there is a breach, Datavant could improve on the information that we get. We will get a...
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Value
Datavant’s prices have increased a little more than I would have liked, but that may be what is...
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Relationship
I can always ask the Datavant team questions. I don't have to send an email or anything like that....
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Relationship, Operations
At times, we do have backlogs of requests with Datavant, but we haven't been outside the standard....
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Loyalty, Services
We are at a point with Datavant where things are on the up. Things have been status quo for a while,...
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Relationship, Services
There are still opportunities for Datavant’s staff members when it comes to oversight. That can be a...
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Relationship, Operations
On our website, a patient can request their records electronically, and that request goes directly...
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Relationship, Services
Whenever we need Datavant on a daily basis, they are there. The firm’s staff members are improving,...
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Operations
Datavant was part of our process when we were implementing one of Epic's solutions. The firm works...
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Relationship, Operations
With Datavant, requests sometimes include both records and billing, but sometimes only one gets...
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Relationship, Services
Datavant is very on point with account management. They are very responsive, are quick to answer...
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Relationship, Operations
Datavant is wonderful to work with, and they are clearly aligned with our goal of supporting...
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Relationship, Operations
Datavant has met our expectations. No one is perfect, and with so many record sources, there are...
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Relationship, Operations, Services
Datavant has a great tool, and it does exactly what it is intended to do and supports us well. It is...
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Operations, Value
We wouldn’t still be using Datavant if it weren’t working for us. If they weren’t meeting our needs,...
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Relationship, Services
We would like Datavant to improve what is held and released. Sometimes I'm not sure that every...
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Value
Datavant is pretty consistent with release of information. They always have our ROI done well before...
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Operations, Services
The request portal and API reports are lacking. They need to be all-inclusive, customer generating,...
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Loyalty, Relationship
Datavant is very consistent with their partnership; we meet on a regular basis. I initially thought...
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Relationship
Any time we have suggestions, Datavant takes them and makes them happen. They either let me know...
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Relationship, Services
My experience with Datavant has been beyond positive. The constant communication and trust have been...
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Relationship, Services
We have had some problems connecting Datavant’s API and our EHR. At times, things have been hard to...
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Operations, Services
With Datavant, we have had zero errors for wrong medical records. Patients can get their records on...
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Relationship, Value
We would 100% buy this service again. To my understanding, Datavant makes their money on the...
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Services, Value
Datavant's billing is fair. Getting access to our own medical records is so easy that the firm...
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Relationship
Datavant has exceeded our expectations very much. I couldn’t ask for a better relationship with our...
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Relationship, Operations
Datavant is top-notch on onboarding staff. They take the training and onboarding headaches away from...
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Services
On a regular basis, I get feedback via email from patients who use the portal. I get those emails...
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Relationship
We have a certain turnaround time. Datavant always does things within that turnaround time. If they...
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Relationship
Datavant’s communication makes them feel like a true partner. Some firms are just out to get a...
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Relationship, Operations
I like the fact that Datavant does webinars for release of information to keep us afloat on what is...
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Relationship
Datavant stays on top of the release of information laws. They always give us a heads-up about what...
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Services
Sometimes, we get accounts back that the Datavant coders have coded, but we don't understand why....
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Relationship
Datavant has been having problems staying staffed up. Lately, because of their staffing issues, my...
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Relationship
I know there are things in the works to make things more automated, but they just aren't in there...
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Relationship
We had an issue where there were some releases that were not being answered in a timely manner....
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Loyalty, Relationship, Value
We recently went from using two firms to strictly using Datavant. We had some issues that we were...
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Relationship, Services
Bringing Datavant in was a bit sticky at first. They had to hire some new folks. I'm sure the market...
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Relationship, Operations
Datavant has an application called HealthSource, and sometimes we have to log in to our Epic...
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Relationship, Operations
Datavant is very familiar with Epic's solutions. They are familiar with the tools within Epic's...
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Relationship, Services
Datavant has been nothing but great since we partnered together.
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Operations, Services
Datavant is the best vendor ever. They are low maintenance and provide high service.
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Services
Datavant’s hours may be a little different than ours on certain days, and if somebody has a vacation...
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Relationship
Our in-house Datavant representative is phenomenal. They handle walk-ins and phone calls. Our faxes...
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Relationship
There was a small time when we were with Datavant when things were not ideal, and we had a lot of...
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Relationship, Services
There is a portal in Datavant's system where we are able to track everything that they do, but we...
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Relationship
We had some staffing issues with Datavant, and we had to change around some of our teammates there....
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Services, Value
We are using Datavant’s Swellbox solution, which is their request portal, so we have been on it for...
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Services, Value
Datavant has done a great job on integration. Part of our whole Swellbox integration was about...
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Relationship
Datavant's service is technically for all our release of information stuff, with the exception of...
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Relationship, Services
The request submission and record retrieval portal from the vendor is very good. It is not perfect,...
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Services
There are many ways to retrieve information, so the few pieces that we have work fine, but the firm...
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Operations
We recently had a new federal regulation. The vendor had education. We all listened to that and then...
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Relationship
My recommendation to others is to keep somebody on their team who has an oversight responsibility of...
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Relationship
Datavant probably tries, and they have good intent to have executive involvement. They just have a...
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Loyalty, Relationship
This vendor has been with us for a long time, and part of our challenge is just comfort level. We...
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Services
Some documents are important to the process and are only maintained in the vendor's tool, and that...
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Relationship, Operations
We have asked the vendor's team members if they know where to find our institution's policies, and...
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Relationship, Services, Value
In the high-volume, simple cases, Datavant excels. We have really high volumes of certain types of...
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Relationship, Services
Datavant is probably very strategic and has a lot of ability. I just don't know that that filters...
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Relationship
We have asked the vendor to do certain things. If they need to move something through the...
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Operations
Datavant is great. However, we are constantly changing things within our EHR system to get back to...
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Operations, Value
We are stuck in this weird limbo because Datavant does a really great job, but there are things that...
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Operations
The staff members from Datavant are excellent. The merger of Ciox Health and Datavant has really...
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Relationship, Services
Datavant’s strategic ability to listen to a customer and see a need in the market is the best I have...
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Relationship
Datavant actually contacts me all the time whenever they have something new; they are always trying...
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Relationship
Datavant is supposed to handle all the surgical care practitioner requests; they mail and fax them...
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Relationship, Services
We have had recent issues with technology not working consistently, but Datavant has been very...
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Services
There is still not a lot of flexibility in Datavant’s system. There are some things that we think...
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Relationship, Services
When it comes to technology, some of the services we offer based on the technology offerings that...
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Relationship, Value
Datavant does not charge us for a lot of stuff. They are our partner in that sense. Also, Datavant...
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Relationship
My contacts at Datavant work very well with me.
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Services
We don't really submit requests through a retrieval portal. We use an electronic faxing queue for...
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Services
Datavant is easy to work with. They go above and beyond to meet the customer's needs and demands and...
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Commentary Summary
Comment Type Breakout