Asia/Oceania EMR 2022
21 December 22
| Everton Santos and Jonathan Christensen
As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs. This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions and (2) vendor performance in each region based on client feedback and experience. The chart below offers a high-level view of vendors’ overall performance.
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CEO/President
Relationship, Value
Ideally, we are trying to find solutions that actually work because...
CEO/President
Relationship
We have found Telstra Health to be pretty good and honest, especially...
CEO/President
Operations
Our implementation of the system and the last upgrade that we did were...
CEO/President
Loyalty
The vendor's vision and what the vendor invests in have flipped and...
CEO/President
Product, Value
Telstra Health has offered a reasonably low-cost information system....
Director
Product
What I like most about the product is its intuitiveness.
Director
Relationship
The vendor could improve my experience as a customer by having clear,...
Director
Relationship
The biggest opportunity for product improvement is responsiveness to...
Director
Relationship
Out-of-hours support is generally very good, but the vendor's response...
Director
Operations, Value
When it comes to charges, there have been a couple of things that...