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Kyra Clinical (Global) (Australia Only) Commentary
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Subject Expert
Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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Commentary Summary

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User Commentary

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CEO/President

Relationship, Value

Ideally, we are trying to find solutions that actually work because rolling out any technology is...

Apr 2025
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(0)
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CEO/President

Relationship

We have found Telstra Health to be pretty good and honest, especially their senior leadership team....

Apr 2025
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(0)
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CEO/President

Operations

Our implementation of the system and the last upgrade that we did were pretty good. We had a pretty...

Apr 2025
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(0)
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CEO/President

Loyalty

The vendor's vision and what the vendor invests in have flipped and flopped. Five or six years ago,...

Apr 2025
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(0)
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CEO/President

Product, Value

Telstra Health has offered a reasonably low-cost information system. It works, but it doesn't solve...

Apr 2025
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(0)
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Director

Product

What I like most about the product is its intuitiveness.

Dec 2024
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Director

Relationship

The vendor could improve my experience as a customer by having clear, concise communication of...

Dec 2024
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(0)
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Director

Relationship

The biggest opportunity for product improvement is responsiveness to the customer and the clinical environment....

Dec 2024
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Director

Relationship

Out-of-hours support is generally very good, but the vendor's response time to the general issues...

Oct 2024
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Director

Operations, Value

When it comes to charges, there have been a couple of things that Telstra Health has done for us....

Oct 2024
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Director

Operations

The training Telstra Health does is limited. The training is really only provided when there are new...

Oct 2024
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Director

Loyalty, Operations, Product

Going by the last upgrade, the product working as promoted was very poor. During testing, everything...

Oct 2024
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Director

Relationship, Product

Telstra Health is certainly not able to meet all of our local needs. They cover most needs, but...

Oct 2024
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Director

Product

Previously, there were a few things that Telstra Health said that they could do. We use a certain...

Oct 2024
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