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User Commentary
Relationship, Value
Ideally, we are trying to find solutions that actually work because rolling out any technology is...
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Relationship
We have found Telstra Health to be pretty good and honest, especially their senior leadership team....
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Operations
Our implementation of the system and the last upgrade that we did were pretty good. We had a pretty...
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Loyalty
The vendor's vision and what the vendor invests in have flipped and flopped. Five or six years ago,...
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Product, Value
Telstra Health has offered a reasonably low-cost information system. It works, but it doesn't solve...
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Product
What I like most about the product is its intuitiveness.
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Relationship
The vendor could improve my experience as a customer by having clear, concise communication of...
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Relationship
The biggest opportunity for product improvement is responsiveness to the customer and the clinical environment....
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Relationship
Out-of-hours support is generally very good, but the vendor's response time to the general issues...
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Operations, Value
When it comes to charges, there have been a couple of things that Telstra Health has done for us....
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Operations
The training Telstra Health does is limited. The training is really only provided when there are new...
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Loyalty, Operations, Product
Going by the last upgrade, the product working as promoted was very poor. During testing, everything...
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Relationship, Product
Telstra Health is certainly not able to meet all of our local needs. They cover most needs, but...
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Product
Previously, there were a few things that Telstra Health said that they could do. We use a certain...
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